Spikes-online User Reviews

Introduction:

Spikes-online.ru is a Russian-based online store for sports and fitness equipment. They have been operating for over a decade, and their mission is to provide customers with high-quality products and excellent customer service.

Pros and Cons:

Pros: - Wide range of fitness equipment and sports products - Free shipping on orders over 5,000 RUB - Russian-based customer service - Competitive pricing Cons: - Limited product information - English language translation is lacking - Limited payment options

User Experience:

The layout and design of the website are clean and straightforward, making navigation easy for users. However, the lack of English language translation may prove frustrating for some users. In addition, some product information is limited, which may leave customers feeling unsure about their purchase.

Pricing and Value for Money:

Spikes-online.ru offers competitive pricing for its products, and the free shipping for orders over 5,000 RUB is an excellent value for customers.

Alternatives:

Some of Spikes-online.ru's competitors include Decathlon, Sportmaster, and Wildberries.

Customer Service:

Spikes-online.ru provides customer service via email, phone, and their website. They also have a physical store location in Moscow. However, their customer service is only available in Russian, which may limit their ability to assist English-speaking customers.

Product Quality and Selection:

Spikes-online.ru offers a wide range of high-quality sports and fitness equipment from reputable brands.

Website Usability:

The website is easy to navigate and offers a smooth user experience. There is a search bar and several filters to help users find products quickly.

Returns and Exchanges:

Spikes-online.ru offers a 14-day return policy for unused and undamaged items. However, customers are responsible for return shipping costs.

Promotions and Discounts:

Spikes-online.ru offers occasional promotions and discounts on their website and social media pages.

Reputation:

Spikes-online.ru has a good reputation for providing high-quality products and excellent customer service.

Payment Options:

Spikes-online.ru offers several payment options, including Visa, Mastercard, and PayPal. However, they do not accept American Express.

Loyalty Programs:

Spikes-online.ru does not currently offer a loyalty program for customers.

Customer Reviews:

Customer reviews on Spikes-online.ru are generally positive, with customers praising the range of products and excellent customer service.

Community Involvement:

Spikes-online.ru does not appear to have any community involvement initiatives at this time.

Shipping and Costs:

Spikes-online.ru offers free shipping on orders over 5,000 RUB. For orders below this threshold, shipping costs vary based on weight and delivery location. Shipping times are typically 5-10 business days.