Users Voice for Sportchek

72% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Sportchek
Sportchek Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 1 1 3.9 4.4 4.2 4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 3.1 4.1 3.6 2.6
Feb 2023 1.6 5 5 5 5 5
Mar 2023 4 5 5 5 5 5
Line Chart for Rating of peer stores

sportchek.ca

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Detailed Sportchek Review by

Introduction

Sportchek.ca is a leading Canadian online retailer that specializes in sporting goods, apparel, and footwear. The online store offers a broad range of products for different sports, including basketball, soccer, hockey, and more. With a user-friendly website and excellent customer service, Sportchek.ca has become a popular choice among sports enthusiasts across Canada.

Pros and Cons

Pros: - Wide selection of sporting goods and apparel - User-friendly shopping experience - Competitively priced products - Free shipping on orders over $49 - Easy returns and exchanges Cons: - Limited international shipping - Limited product availability in-store - Some products may be more expensive than competitors

User Experience

Sportchek.ca provides an intuitive and easy-to-navigate shopping experience. Users can easily search for products through categories or type-specific keywords. Each product page includes detailed descriptions, customer reviews, and high-quality images to help shoppers make informed buying decisions.

Pricing and Value for Money

Sportchek.ca offers competitive pricing on most products, although some items may be more expensive than competitors. However, the online retailer provides excellent value for money by offering free shipping on orders over $49, price matching with competitors, and frequent promotions and discounts.

Alternatives

Some alternatives to Sportchek.ca include Amazon.ca, Walmart.ca, and Canadian Tire. These online stores offer a broad range of products for various sports, but each has its pricing, purchasing process, and customer service.

Customer Service

Sportchek.ca provides excellent customer service with a knowledgeable and friendly team that is available to help with product inquiries and purchases. The online retailer offers easy returns and exchanges and provides customers with various resources, including a size guide, a gift card balance checker, and a store locator.

Product Quality and Selection

Sportchek.ca offers a broad range of quality products from top-rated brands, including Nike, Under Armour, and Adidas. The online retailer has a vast selection of apparel, footwear, and sporting goods for different sports, including basketball, soccer, hockey, and more.

Website Usability

Sportchek.ca provides a user-friendly website that is easy to navigate through. The online retailer has a simple and responsive interface, with a clear and concise menu bar and search bar on top, enabling easy browsing of products.

Returns and Exchanges

Sportchek.ca offers easy returns and exchanges, with a 60-day return or exchange policy. Customers can return products to any Sport Chek store, or they can use the online retailer's return label and send the parcel with the shipping provider of their choice.

Promotions and Discounts

Sportchek.ca provides frequent promotions and discounts on various products across multiple categories, including sportswear, shoes, and sporting goods. The online retailer also offers the SC Rewards program, which allows customers to earn points and receive exclusive rewards and offers.

Reputation

Sportchek.ca has a solid reputation for quality products, reliable customer service, and competitive pricing. The online retailer has maintained excellent ratings on online review platforms and has earned the trust of its customers.

Payment Options

Sportchek.ca offers several payment options, including credit cards, debit cards, PayPal, and Sport Chek gift cards. All transactions are secure, and the online retailer uses the latest encryption technology to safeguard customers' personal data.

Loyalty Programs

Sportchek.ca offers the SC Rewards program, which allows customers to earn points on purchases and receive exclusive rewards and offers. The program is free to join, and customers can accumulate and redeem points online or in-store.

Customer Reviews

Sportchek.ca provides customer reviews and ratings for every product, allowing shoppers to read the experiences and opinions of other customers before making a purchase. The online retailer also encourages customers to leave reviews, fostering community engagement and trust.

Community Involvement

Sportchek.ca has a long-standing commitment to community involvement, partnering with local organizations and charities to support youth sports and fitness initiatives across Canada.

Shipping and Costs

Sportchek.ca offers free shipping on orders over $49, with a standard delivery time of 5-7 business days. The online retailer also offers expedited and express shipping with additional charges. Shipping to remote and rural areas may incur additional fees.

Sportchek Recent User Reviews

User Rating

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Reviewer Name: Deepak Deepak

Review Submission Date: 2023-01-14

Review Title: I got boots and helmet from here,
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Review Description: I got boots and helmet from here,the box for the helmet wasn't in good condition but the product was fine, the boot were perfect as describtion , can't wait to try them !!!

👤

Reviewer Name: Denis Santos

Review Submission Date: 2022-12-27

Review Title: It is no shock to me everyone else is…
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Review Description: It is no shock to me everyone else is choosing Amazon to shop nowadays. I tried supporting a different store and I deeply regret. As people have already mentioned, you can't cancel orders they have not shipped yet. Their customer service is horrendous. To reduce costs they ship products using horrible cheap couriers, like purolator, and to top it all up they send wrong products. I can tell it is a poorly managed company, not customer oriented. Lots to learn from amazon. I will not be surprised if this company goes out of business in the future.

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Reviewer Name: Faseeha Khan

Review Submission Date: 2022-12-27

Review Title: Their customer service is horrendous…
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Review Description: Their customer service is horrendous once you place an order you can neither modify it nor cancel it though it has not been shipped

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Reviewer Name: Sandra

Review Submission Date: 2022-11-27

Review Title: online returns & exchange policy is…
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Review Description: online returns & exchange policy is worst in Canada

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Reviewer Name: S&D

Review Submission Date: 2022-11-23

Review Title: I recently placed an online order from…
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Review Description: I recently placed an online order from Sportchek that was fulfilled by the Park Royal location. When I received the parcel, I opened the box and saw the items were poorly packed, looked like old laundry when I opened the box. Clothing items were dirty, wrinkled and rolled up in a ball. No care or respect for spending money with this company. Never again will I spend money here again, I will order from a US online retailer before supporting this local excuse for a sports store.

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Reviewer Name: Jamil Majid

Review Submission Date: 2022-10-17

Review Title: I returned the shoes by mail and it's…
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Review Description: I returned the shoes by mail and it's been 2 month no refund yet, I always shop online on many platforms, the Sport Chek has the worst customer service ever, it is like scammers .

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Reviewer Name: Irfan Ansari

Review Submission Date: 2022-07-08

Review Title: Continuing with my previous review…
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Review Description: Continuing with my previous review about Sport Check's inferior quality racquet. Providing update here:I contacted them online. They said the relevant sports check store (City Centre, Edmonton, AB) will get back to me in 2-3 days.What a pathetic approach, this is the 9th day and I'm still waiting for their response.Please beware of shopping racquets from there, I would never trust their quality.

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Reviewer Name: Emily Williams

Review Submission Date: 2022-04-01

Review Title: I love coming to Sport Check for…
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Review Description: I love coming to Sport Check for fitness apparel for running, hiking equipment, and shoes. A lot of locations I've been to always seem to be sold out in bigger shoe sizes for women, which can be annoying. However I always find great clothes at reasonable prices. It seems like they always have a sale going on! One of the only downsides to shopping at Sport Chek is constantly being bothered by employees trying to get you to sign up for the Canadian Tire mastercard.

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Reviewer Name: colin munro

Review Submission Date: 2022-02-18

Review Title: Typical big box store.
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Review Description: Done a few online shoe and clothing orders through the pandemic and they've been good. Orders could be processed a bit quicker, but wasn't an unreasonable delay, a few days. Easy to find items on sale, from brands that I like. One item they didn't have so they sent me a coupon for a huge discount. No complaints.

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Reviewer Name: boycott_purolator

Review Submission Date: 2021-12-12

Review Title: they use purolator
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Review Description: they use purolator, so here's ur review.