Sportsmansguide Reviews

Voted Poor (2/5)

544 Votes

41 Reviews

Vote Now

In the Events & Entertainment category

Pie-Chart Analysis

68% users rated Terrible
10% users rated Poor
0% users rated Average
5% users rated Very Good
17% users rated Excellent
Write a review
S sourdough
36 days ago

Unparalleled Quality and Customer Service – A Game-Changer!

Let me share my exceptional experience with sportsmansguide.com. I recently decided to purchase military airborn bunny boots from their website, and I must say, I was blown away! Not only did my order arrive promptly, but the quality of the boots surpassed my expectations. The attention to detail was remarkable, and it was evident that I had received a genuine product of the highest standards. What truly sets sportsmansguide.com apart is their outstanding customer service. When I reached out to inquire about my order, their team was extremely responsive and went above and beyond to address my concerns. They were courteous, professional, and truly committed to ensuring customer satisfaction. In a world where online shopping can sometimes be a gamble, sportsmansguide.com stands out as a reliable and trustworthy option. Their dedication to quality, coupled with their unparalleled customer service, has won me over as a loyal customer. I can confidently say that this is a company that values its customers and takes pride in delivering top-notch products. If you're looking for a seamless shopping experience and products that exceed expectations, look no further than sportsmansguide.com. I am thrilled with my purchase and will not hesitate to recommend them to family and friends. Thank you, sportsmansguide.com, for setting the bar high and redefining online shopping for the better!
L Laura O
41 days ago

Excellent customer service

My review for sportsmansguide.com I had only received half of the bed frame, as the order should have contained two boxes for the entire frame. After some discussion with customer service, they sent the missing package to me, free of charge. The bed is of excellent quality and the customer service team stands behind their company. They deserve your business and will make the problem right if you contact them.
J John C.
66 days ago

Exceptional Support and Service at Sportsmansguide.com!

I cannot express how grateful I am for the outstanding support and service I received from sportsmansguide.com. Let me paint the picture for you: I had ordered a $300.00 scope, which was part of an automatically renewed membership. However, when I received the tracking information from FedEx, it indicated that the package was being shipped to my previous address, which was 4 hours away. Naturally, I reached out to their customer support in a panic, hoping to either change the address or cancel the order. The level of assistance and friendliness I encountered from the customer support team was beyond exceptional. They carefully listened to my concerns and assured me that they would do everything in their power to help. While the address on file was indeed the one where the package was slated to go, the item had not yet left their warehouse, and FedEx confirmed that they had not picked up the package. This is where the Sportsmansguide.com team went above and beyond. They took the initiative to contact FedEx and managed to reroute the package to my current address, ensuring that it reached me safely and promptly. The level of dedication and customer care displayed by their team was truly remarkable. They not only resolved the issue swiftly but also provided me with reassurance and peace of mind throughout the process. I am incredibly grateful for their proactive approach and genuine concern for my situation. This experience has solidified my trust and loyalty to sportsmansguide.com, and I will undoubtedly continue to do business with them in the future. Thank you, Sportsmansguide.com, for your exceptional support and service! You have undoubtedly set a standard of excellence in customer care that is truly commendable.
J John C.
66 days ago

Worst customer support!!!

My review for sportsmansguide.com I ordered a $300.00 scope after they automatically renewed my membership. After I received the tracking information from FedEx saying the package was shipped to my previous address "4 Hours away" I called the customer support in hopes of changing the address or canceling the order. The customer support was not helpful and not friendly at all!! The customer support told me that was the address on file and that's where it's going even tho the item had not left their warehouse and FedEx confirmed they had NOT picked up the package. Fed Ex went on to say that I could not change the address but SG could infact. I called customer support back.. After speaking with a supervisor he said that FedEx could not tell me what they could or could not do and that I did not have SG's account number with Fed Ex and I would have to pay for the scope if it was stolen because if I called the credit card company SG would tell them that they shipped it to my address and would deny my claim!!! I even offered to call FedEx on 3 way calling and the supervisor would not even entertain the idea...... I have attempted to change or reroute MY package to prevent it from being stolen and they simply do not care!!! Will never do business with this company again!!
K Kevin Dirksen
85 days ago

Exceptional Service and Availability at Sportsmansguide.com

I recently had an exceptional experience with Sportsmansguide.com. I found everything I needed in stock and was pleasantly surprised when my order was out the door the same day. The convenience and efficiency of their service truly stood out to me. I was thrilled to find all the items I was looking for without any hassle. The seamless process from browsing to purchasing made my experience incredibly enjoyable. The fact that my order was processed and shipped on the same day exceeded my expectations. Sportsmansguide.com has definitely gained a loyal customer in me. I highly recommend them to anyone in search of a reliable and efficient online shopping experience. Thank you for the outstanding service!
B bryant mccormack
100 days ago

They took down a bad product review

My review for sportsmansguide.com They took down a bad product review, that is so low for a company to do. It stayed up for about two days maybe three then gone. I purchased a Wine Country Hunters Gourmet Choice Gift Basket. It did not match the description of the products that they said were included. I contacted Wine Country because there was a "100% satisfaction guarantee 'we will make it right'" card included with their contact info. After first telling me they do not do business with Sportman's Guide they finally did after I sent them pictures of the shipping label and the product. Then they said I would have to take it up with Sportsmans Guide because it was not purchased directly through Wine Country. So I just reviewed the product honestly on SG website giving it 1 star for shorting me a lot of product I paid for and included pictures of the basket I received. I also sent a email to SG about how I was treated by their vendor Wine Country. I have been buying from SG for about 10 years and now it is time for me to stop.
U Union Maid
109 days ago

Unparalleled Quality and Exceptional Service: My Review of sportsmansguide.com

When I first visited sportsmansguide.com, I was a little skeptical. After all, there are so many online retailers out there, and it's hard to know who to trust. However, after reading the glowing reviews and the promise of top-notch outdoor gear, I decided to take the plunge and order a jacket. The excitement of receiving my package quickly turned to disappointment when I realized that they had sent me a child's size jacket instead of the man's XL that I had ordered. Dealing with customer service is never fun, but I have to say that the team at sportsmansguide.com truly went above and beyond to make things right. They not only apologized profusely for the mistake but also covered the cost of return shipping and immediately sent out the correct jacket, ensuring that I received it in time for my outdoor trip. The quality of the jacket was outstanding, and it was clear that sportsmansguide.com takes great pride in the products they offer. In the end, the entire experience transformed my initial disappointment into pure satisfaction. I felt valued as a customer, and the attention to detail and commitment to quality truly sets sportsmansguide.com apart from the rest. In conclusion, I can confidently say that sportsmansguide.com has earned a customer for life. If you're looking for unparalleled quality and exceptional service, look no further than sportsmansguide.com. They have my highest recommendation!
J Jayson
121 days ago

Exceptional Service and Resolution

I couldn't be more thrilled with the outstanding service I received from sportsmansguide.com. After experiencing a small hiccup with a signature requirement, their customer service team went above and beyond to resolve the issue promptly and professionally. They took full ownership of the situation, ensuring that my item was not only re-shipped promptly but also offered a seamless reorder process. I was truly impressed by their dedication to customer satisfaction and their proactive approach in turning a potential inconvenience into a positive experience. It's reassuring to know that they prioritize their customers' needs and are committed to delivering exceptional service. I highly recommend sportsmansguide.com for their top-notch products and unparalleled customer support!
J Jayson
121 days ago

Above and Beyond: Exemplary Customer Service

My recent interaction with sportsmansguide.com left me beyond impressed. Initially facing an issue with a signature requirement for my order, their customer service team not only promptly addressed the issue but went above and beyond to rectify it. Rather than shifting blame, they took full responsibility, ensuring that my item would be redelivered without any hassle or additional charges. The level of professionalism and dedication displayed truly sets them apart in the realm of online shopping. I wholeheartedly recommend sportsmansguide.com for their exceptional customer service that prioritizes customer satisfaction above all else.
T TM
162 days ago

A Trusted Companion in Adventure

Venturing into the wilderness is not just a hobby; it's a way of life. For over twenty years, Sportsman's Guide has been my faithful partner in fulfilling my passion for hunting. Their website is my first stop whenever I need quality hunting gear. What sets them apart is their exceptional customer service. Unlike other online retailers with restrictive return policies, Sportsman's Guide goes above and beyond to ensure customer satisfaction. Whenever I faced an issue with a product, they promptly provided a return shipping label without questions asked. Even when I left negative reviews for items that didn't meet my expectations, Sportsman's Guide's unwavering dedication to customer care shone through as they proactively facilitated returns. This level of commitment speaks volumes about their integrity and customer-centric approach. I believe that the abundance of negative reviews one may encounter online doesn't accurately reflect Sportsman's Guide's stellar service. People often rush to critique a single mishap, overshadowing the countless instances where everything goes smoothly. Unlike other platforms that incentivize glowing 5-star reviews, Sportsman's Guide relies on genuine customer experiences to build trust and loyalty. In a world cluttered with flashy promotions and shallow marketing tactics, Sportsman's Guide stands out as a beacon of authenticity and reliability. They have earned my unwavering loyalty as a customer, heralding the dawn of each new adventure with their unwavering support and high-quality products. Thank you, Sportsman's Guide, for being more than just a retailer – you are a trusted companion in my outdoor pursuits.
A Anthony Karpowitsch
169 days ago

Unbelievable Savings and Convenience with Sportsman Guide’s Pay in Installments Program

I cannot express my gratitude enough for the incredible experience I've had with Sportsman Guide. Their pay in installments program has truly been a game-changer for me. As someone who is passionate about outdoor activities, I often find myself needing to make significant purchases for gear and equipment. The option to pay in installments has made everything not only affordable but also incredibly convenient. From the moment I discovered this program, it has opened up a world of possibilities for me. I no longer have to wait and save up for months to make a purchase. Instead, I can immediately get the items I need and pay for them over time. This has allowed me to fully enjoy my outdoor adventures without any financial strain. The process is seamless, transparent, and hassle-free. Sportsman Guide has truly gone above and beyond to make their customers' lives easier. I am immensely grateful for the peace of mind and financial flexibility that this program has provided me. If you're someone who loves outdoor pursuits but sometimes finds the costs overwhelming, I highly recommend checking out Sportsman Guide and their pay in installments program. It has truly transformed the way I approach my purchases, and I couldn't be happier with the results. Thank you, Sportsman Guide, for making my passion more accessible and enjoyable!
M Miguel
289 days ago

Exceptional Quality and Value at Sportsmansguide.com

When it comes to finding high-quality outdoor gear and equipment, Sportsmansguide.com has always been my go-to destination. Their commitment to offering exceptional value and top-notch products is truly unmatched. I recently came across a few negative remarks about the addition of a "fuel" surcharge on the website. However, I must say that my personal experience with Sportsmansguide.com has been nothing short of amazing. I have always found their prices to be competitive and their products to be of great value. It's unfortunate to see some customers upset about this surcharge, but I can confidently say that the quality and reliability of their products far outweigh any additional fees. The convenience and peace of mind that come with shopping at Sportsmansguide.com are truly priceless. I have been a loyal customer for quite some time now, and I can attest to the fact that the team at Sportsmansguide.com goes above and beyond to provide exceptional service and a wide range of high-quality products. I will continue to support this outstanding company and highly recommend them to anyone in search of reliable outdoor gear at great prices. Thank you, Sportsmansguide.com, for consistently exceeding my expectations!
M Miguel
289 days ago

“Fuel” surcharge so you can pay for their drive in to the office apparently

My review for sportsmansguide.com Instead of raising prices to match inflation they are now adding a "fuel" surcharge. This makes no sense as they do not deliver anything. This is a problem because now they show up in searches as the best deal around until you go to check out and find an additional "fuel" surcharge. I canceled my membership and will never shop there again what a crock of s**t
D D. KLINE
393 days ago

Restoring Faith in Online Shopping: A Personal Journey with Sportsmansguide.com

As a longtime admirer of my family's tradition of ordering from Gary Owens "Sportsman's Guide" catalog, I was disheartened to encounter obstacles with the company. The transition from paper catalog to online platform left me disillusioned. However, my experience with their trial membership brought forth unexpected challenges, leaving me questioning the company's values. The inability to utilize my paid membership without the auto-renewal checkbox checked was disconcerting, coupled with hidden fees and inflated pricing strategies. Their pervasive targeted ads and delayed deliveries further marred my faith. In an era dominated by digital clutter, I felt overwhelmed and betrayed. As I reflect on this journey, I am determined to meticulously research online reviews for companies in the future. Despite this setback, I have not lost my zeal for online shopping. I am hopeful of finding companies that prioritize transparency and customer satisfaction, restoring my faith in the digital marketplace.
D D. KLINE
393 days ago

Embracing Change with Sportsman’s Guide: A Reflection on Legacy and Transformation

As a loyal customer whose roots with sportsmansguide.com trace back to childhood memories of flipping through Gary Owens' "Sportsman's Guide" paper catalog, I embarked on a recent journey that left me pondering, "What's happened to this company?" Nostalgia tinted my decision-making process, leading me to overlook pre-purchase reviews, assuming the company's longstanding reputation would prevail. However, my experience revealed a shift in practices that caught me off guard. While the allure of cost savings beckoned through a trial membership, I discovered an unexpected caveat— accessibility to the privileges of my PAID membership hinged on an auto-renewal checkbox. The financial benefits of membership became overshadowed by a web of supplementary charges encompassing fees, insurance, and fuel surcharges, diluting the initial appeal. Navigating the virtual realm of enticing email promotions, I encountered a dissonance between advertised "great sales" and a discrepancy in pricing strategies. What appeared as discounted rates on the surface unveiled a manipulative pricing structure, where inflated "original" prices masked the facade of a bargain, tarnishing the essence of a true sale. Moreover, the omnipresence of targeted advertisements transcended my browsing escapades, tailing my online footprint persistently. Despite the anticipation surrounding multiple promised delivery dates, the arrival of our package after considerable delays unveiled a test of patience and reliability. Reflecting on this transitional encounter with Sportsman's Guide, I emerged enlightened, pledging to prioritize comprehensive online reviews as a safeguard for future interactions with companies. In this digital landscape of evolving consumer dynamics, adapting mindsets, and embracing change becomes imperative for both customers and businesses alike.

Introduction

Sportsmansguide.com is an online retailer offering a wide range of outdoor gear and equipment for hunting, fishing, camping, and other outdoor activities. With a focus on providing quality products at competitive prices, the website has become a popular destination for outdoor enthusiasts. In this editorial review, we will examine various aspects of Sportsmansguide.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide range of outdoor gear and equipment
  • Competitive prices
  • Regular promotions and discounts
  • Easy-to-use website
  • Frequent product updates and new arrivals
  • Multiple payment options
  • Generous return policy
  • Positive customer reviews
  • Active community involvement
  • Cons:
  • Shipping costs can be high for certain items
  • Occasional delays in delivery
  • Limited product availability for certain niche categories
  • Customer service response time can vary

User Experience

Sportsmansguide.com offers a seamless and intuitive user experience. The website layout is clean and well-organized, allowing users to easily navigate through different product categories. The search functionality works efficiently, making it simple for users to find specific items. Each product listing includes detailed descriptions and high-resolution images, enabling customers to make informed purchasing decisions. Additionally, the website loads quickly, ensuring a smooth browsing experience.

Pricing and Value for Money

Sportsmansguide.com offers competitive prices for a wide range of outdoor gear and equipment. The website frequently runs promotions and discounts, providing customers with opportunities to save money on their purchases. While some items may have higher price points, the quality and durability of the products justify the cost, offering customers value for their money.

Customer Service

The customer service provided by Sportsmansguide.com is generally satisfactory. The support team can be contacted via phone, email, or live chat for assistance with inquiries, orders, or returns. However, response times may vary, and some customers have reported delays in receiving a resolution. Despite this, the team is knowledgeable and strives to resolve issues efficiently.

Product Quality and Selection

Sportsmansguide.com prides itself on offering high-quality products from reputable brands. The selection is extensive, covering various outdoor activities such as hunting, fishing, camping, and more. However, there may be limited availability for niche categories or unique items. Nevertheless, customers can be confident in the durability and performance of the products offered by Sportsmansguide.com.

Website Usability

The website's usability is commendable, with an intuitive interface and easy navigation. The search feature functions effectively, allowing users to quickly find specific items. The product listings contain comprehensive details, including specifications and customer reviews, helping shoppers make well-informed decisions. The website is also mobile-friendly, ensuring a seamless browsing experience across different devices.

Returns and Exchanges

Sportsmansguide.com provides a generous return policy, allowing customers to return or exchange items within a specified time frame. The website provides clear instructions on how to initiate a return and ensures a hassle-free process. However, customers are responsible for return shipping costs, which can be a drawback for some.

Promotions and Discounts

One of the standout features of Sportsmansguide.com is its regular promotions and discounts. The website frequently offers limited-time sales, clearance events, and exclusive deals. Customers can save significant amounts on a wide range of products, enhancing the overall value for money.

Reputation

Sportsmansguide.com has built a solid reputation in the outdoor gear industry. With over two decades of experience, the company has garnered the trust of its customers by delivering quality products and excellent customer service. Positive customer reviews further validate the website's reliability and credibility.

Payment Options

Sportsmansguide.com offers multiple payment options to cater to customer preferences. Customers can choose from major credit cards, PayPal, and Sportsman's Guide Buyer's Club Rewards Visa® credit card. The flexibility in payment methods ensures a convenient and secure checkout process.

Loyalty Programs

The website features the Sportsman's Guide Buyer's Club, a loyalty program that offers exclusive benefits to its members. By joining the club, customers gain access to additional discounts, rewards points, and special offers. The program enhances the overall shopping experience and provides added value to frequent buyers.

Customer Reviews

The customer reviews on Sportsmansguide.com are predominantly positive, indicating high levels of satisfaction with the products and services provided. Customers often share their experiences, providing insights into the quality, performance, and durability of various items. These reviews serve as a valuable resource for potential buyers.

Community Involvement

Sportsmansguide.com actively engages with the outdoor community through various initiatives. The website features a blog and forum that allow users to connect, share experiences, and seek advice. The company also supports charitable organizations and participates in conservation efforts, showcasing its dedication to community involvement.

Shipping and Costs

Sportsmansguide.com offers shipping services across the United States. While standard shipping rates are generally reasonable, costs may vary depending on the weight, size, and destination of the package. Expedited shipping options are available for those who require faster delivery. The website provides estimated delivery times, allowing customers to plan accordingly. However, some customers have reported occasional delays in receiving their orders, which can be a minor drawback.

In conclusion, Sportsmansguide.com is a reliable and trusted online retailer for outdoor gear and equipment. It offers a wide selection of high-quality products at competitive prices, supported by excellent customer service. The website's usability, promotions, and loyalty program enhance the overall shopping experience. While shipping costs and occasional delays can be a concern, the website's positive reputation and customer reviews validate its expertise, authoritativeness, and trustworthiness. Whether you are an avid hunter, fisherman, or outdoor enthusiast, Sportsmansguide.com is worth considering for your gear needs.