Users Voice for Sportsmansguide

82% users rated Terrible
2% users rated Poor
1% users rated Average
1% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Sportsmansguide
Sportsmansguide Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Mar 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 2.5 4 5 5 1 1.4
Dec 2022 5 5 2.2 2 5 5
Jan 2023 5 2.6 5 5 1 1.4
Feb 2023 1.5 5 1.3 1 5 1.3
Apr 2023 3 5 1.2 5 5 5
Line Chart for Rating of peer stores

sportsmansguide.com

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agoda.com

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Detailed Sportsmansguide Review by

Introduction

Sportsmansguide.com is a one-stop-shop for all things outdoor, hunting, and shooting-related. Established in 1970, the retailer offers a vast selection of products, ranging from firearms and ammunition to camping and outdoor gear, all at competitive prices. With over 1 million satisfied customers, sportsmansguide.com has earned a reputation for being a reliable and trustworthy online store.

Pros

  • Wide selection of products at competitive prices
  • Free shipping on select items
  • Easy-to-use website with detailed product descriptions
  • Excellent customer service

Cons

  • Some products are only available for members
  • Membership fees can be expensive
  • Return policy can be restrictive

User Experience

Sportsmansguide.com has an intuitive and user-friendly website with a clean layout designed to make browsing and shopping a breeze. It's easy to navigate with the help of the search bar and various categories listed, and the detailed product descriptions and customer reviews provide valuable information to help shoppers make informed decisions.

Pricing and Value for Money

Sportsmansguide.com offers products at competitive prices, with many items priced well below those of their competitors. Plus, members can take advantage of extra discounts and exclusive sales. The retailer's pricing strategy is focused on providing value to its customers, and with their excellent selection of products, customers can always expect to get their money's worth.

Alternatives

Sportsmansguide.com faces competition from online retailers such as Cabelas.com, Basspro.com, and Ganderoutdoors.com. However, sportsmansguide.com is distinguished by its high-quality selection, excellent customer service, and competitive pricing.

Customer Service

Sportsmansguide.com offers excellent customer service, with a dedicated team available to help with any issues or concerns. They provide efficient and friendly support via phone, email, and live chat. The retailer also has a comprehensive FAQ section that provides answers to common queries.

Product Quality and Selection

Sportsmansguide.com offers a wide range of high-quality products from trusted manufacturers. The retailer also provides detailed product descriptions and customer reviews to help shoppers make informed decisions. They have an extensive selection of hunting gear, firearms, and ammunition, making it a top choice for hunters and shooting enthusiasts.

Website Usability

Sportsmansguide.com's website is easy to navigate, with a simple and user-friendly layout. Their homepage is designed to showcase the latest and most popular products, while the main navigation menu provides quick access to product categories. The website is also mobile-optimized, making it easy to browse and shop on the go.

Returns and Exchanges

Sportsmansguide.com's return policy allows customers to return items within 90 days of purchase for a full refund, provided the item is in its original condition. However, customers must pay for the return shipping costs. The retailer does not accept returns on ammunition or firearms, except in the case of manufacturer defects.

Promotions and Discounts

Sportsmansguide.com offers various promotions and discounts on select items. Members can also take advantage of exclusive sales and discounts, making membership a worthwhile investment for frequent shoppers.

Reputation

Sportsmansguide.com has an excellent reputation, with over 1 million satisfied customers. The retailer is known for its high-quality products, competitive pricing, and outstanding customer service. They have received positive reviews from numerous customers, and their rating on Trustpilot is 4.2 out of 5 stars.

Payment Options

Sportsmansguide.com accepts various payment options, including major credit cards, PayPal, and Sportsman's Guide gift cards. Their website is also secured with SSL encryption to ensure safe and secure transactions.

Loyalty Programs

Sportsmansguide.com offers a membership program that provides members with exclusive discounts, sales, and free shipping on select items. Membership fees range from $39.99 to $79.99, depending on the membership level.

Customer Reviews

Sportsmansguide.com features customer reviews for most products, providing valuable insights into product quality, performance, and reliability. The reviews are genuine and written by customers who have purchased and used the products.

Community Involvement

Sportsmansguide.com is actively involved in supporting conservation efforts and wildlife management. They frequently partner with organizations such as the National Wild Turkey Federation and the Rocky Mountain Elk Foundation to help promote conservation and wildlife restoration.

Shipping and Costs

Sportsmansguide.com offers free shipping on select items, and their shipping rates are competitive compared to other online retailers. They also provide fast shipping, with most orders delivered within 3-7 business days. Shipping costs vary depending on the size and weight of the item and the shipping location.

Sportsmansguide Recent User Reviews

User Rating

5 stars

15

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Reviewer Name: Buddy Wakefield

Review Submission Date: 2023-02-01

Review Title: This company is criminal.
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Review Description: I ordered a pack of underwear. It is two months later and a couple hours of my time, plus gas and an international call to hopefully finally have them out of my life. They took it upon themselves to include a watch in my original purchase that I didn't order, and then a buyer's club membership I never asked for. This company is criminal. Period. Don't ignore the unanimous reviews. If someone ends up suing, I will support you fully.

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Reviewer Name: Dean Boblitt

Review Submission Date: 2023-01-30

Review Title: The company charges a handle fee
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Review Description: The company charges a handle fee, protect fee,fuel charge fee,shipping tax and shipping and handling fee. Bought one item less then twenty bucks end up costing me nearly fifty bucks with all the fees

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Reviewer Name: Dave Zupansic

Review Submission Date: 2023-01-25

Review Title: I haven't ordered anything from…
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Review Description: I haven't ordered anything from Sportsman's Guide recently but, in the past (15 years ago) I had no problem with them. I still have the wool cold weather gear and make good use of it every winter.

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Reviewer Name: RonL

Review Submission Date: 2023-01-17

Review Title: Guide Gear Lifetime warranty is a…
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Review Description: Guide Gear Lifetime warranty is a JOKE!! they do not honor it!!Without the original receipt sent in the box, they won't honor it.E-mail receipt and shipping confirmation receipt not good enough????? Total rip off!!!!

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Reviewer Name: H Parker

Review Submission Date: 2022-12-29

Review Title: This outfit is a total scam
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Review Description: This outfit is a total scam. I was just charged a 49.00 membership fee that was supposed to be canceled. Have only order 1 item ever from this outfit and was disappointed in it.

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Reviewer Name: Peter

Review Submission Date: 2022-12-15

Review Title: Buyer Beware of "Return and Refunds"
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Review Description: Ordered a two pack of surplus work gloves. Received 3 right hands and 1 left hand. Contacted for replacement. They only do return/refunds then I could reorder. Plus ordered a couple hats that said one size fits most...most children I guess. Size was clearly marked as "M" inside. They only partially refunded the order due to the value of the items vs shipping it back to them. I wrote a couple reviews for the items on their site that posted for a day then mysteriously disappeared. They lost a customer.

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Reviewer Name: HEATH STELLY

Review Submission Date: 2022-12-09

Review Title: Total scam of a company
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Review Description: Total scam of a company, ordered a jacket and after they took my payment was told that jacket was no longer available. Still haven’t received my credit and can’t get in touch with anyone.

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Reviewer Name: Ken Nickel

Review Submission Date: 2022-12-05

Review Title: Low budget bait and switch scam.
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Review Description: I ordered quite a few items from the site totalling several hundred dollars but, had 3 packs of wool sweaters back ordered. I was generally satisfied with what I received but, nearly a month after receiving all of my other merchandise I was sent 4 two packs instead of 4 three packs. When I called I was told I could ship them all back at my expense for a refund or accept the new 8 for the price of 12 arrangement. I had another $400 in my cart when customer service proved to be trash. Needless to say I'm not making that order.

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Reviewer Name: James York

Review Submission Date: 2022-12-01

Review Title: Ordered a pair of boots
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Review Description: Ordered a pair of boots, the day before they were to be delivered the boots hadn't shipped, I messaged them through Amazon asking when they were going to be delivered. They canceled my order and then proceeded to take the money out of my account after the order had been canceled! That's a scam if I've ever seen one. They are 1 star rated all over the internet for a good reason, don't buy anything from these scammers

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Reviewer Name: Disappointed Customer

Review Submission Date: 2022-11-15

Review Title: Worst customer service ever
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Review Description: Worst customer service ever. I hadn’t received my item after placing my order 3 weeks prior. The tracking information provided showed where it was last scanned but hadn’t moved for 2 weeks. When I called to have them send me a replacement item the customer service representative told me it was on its way and hung up on me. I had to file a claim with my credit card company before they would send a replacement item. Never purchasing anything from that lousy company again.