Users Voice for Spotify

64% users rated Terrible
10% users rated Poor
3% users rated Average
4% users rated Very Good
20% users rated Excellent
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Spotify Overall rating
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User Interface
Quality

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Review article published on: 29 May 2019

Last updated by on 07 Mar 2023

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Nov 2022 1.8 4.1 4.4 1 5 5
Dec 2022 5 5 5 5 2.2 1.8
Jan 2023 5 3 4.1 1.5 5 5
Feb 2023 2.2 5 5 5 1.3 3.4
Mar 2023 1 5 5 5 1.2 3.1
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Detailed Spotify Review by

Introduction

Spotify is one of the most popular music streaming platforms available today, with over 299 million active users in 2020. It was launched in Sweden in 2008 and has been growing in popularity ever since. Spotify allows users to stream music from its vast library of songs and podcasts without having to download any files to their local devices. In this editorial review, we will take a comprehensive look at Spotify, its pros and cons, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Spotify has a vast library of over 70 million songs and podcasts, making it one of the largest music streaming platforms available.
  • Spotify offers a range of playlists and personalized recommendations based on the user's listening history, making it easier to discover new music and artists.
  • Spotify is available on multiple platforms, including desktops, mobile devices, and smart speakers, making it easy to listen to music anywhere.
  • The platform offers a free version that allows users to listen to music with ads, making it accessible to a wider audience.
Cons:
  • Spotify's free version has limitations, such as ads and lower sound quality, which can be frustrating for some users.
  • Spotify's pricing can be higher than other music streaming services, especially for family plans.
  • Spotify's library of podcasts is not as extensive as some of its competitors, such as Apple Podcasts.

User Experience

Spotify's user experience is intuitive and easy to use. The platform offers a range of features, including personalized playlists, charts, and an efficient search function that makes it easy to find new music. The platform's mobile app is well-designed and easy to navigate, with a simple interface that allows users to find and play music easily.

Pricing and Value for Money

Spotify offers a range of pricing options, including a free version with ads and a premium version without ads. The premium version is available for $9.99 per month, offering higher sound quality, unlimited skips, and offline playback. Spotify also offers family and student plans, with the family plan costing $14.99 per month for up to six people. Overall, Spotify offers good value for money, with a vast library of music and personalized playlists that make it easy to discover new artists and songs. However, its pricing can be higher than some of its competitors, and its family plan could be more affordable.

Alternatives

Some of the main alternatives to Spotify include Apple Music, Amazon Music, Pandora, and Tidal. Each of these platforms offers similar features, such as personalized playlists and a vast library of songs and podcasts. However, they differ in terms of pricing, sound quality, and availability on different platforms.

Customer Service

Spotify offers customer support via email, social media, and its online help center. The platform also offers a community forum where users can ask questions and share feedback. Overall, Spotify's customer service is responsive and helpful, with most queries being addressed within 24 hours.

Product Quality and Selection

Spotify offers a high-quality streaming experience, with sound quality up to 320 kbps. Its library of songs and podcasts is extensive, with over 70 million songs available to stream. The platform also offers a range of playlists, including personalized ones based on the user's listening history.

Website Usability

Spotify's website is well-designed and easy to navigate. The platform's search function is efficient, allowing users to find songs and playlists easily. The website also offers a range of features, including charts and personalized recommendations.

Returns and Exchanges

Spotify does not offer returns or exchanges for its services.

Promotions and Discounts

Spotify offers a range of promotions and discounts, including a free version with ads, student plans, and family plans. The platform also offers occasional discounts for new subscribers.

Reputation

Spotify has a good reputation as one of the most popular music streaming platforms available. It has won several awards, including the International award for Entrepreneurship and the Red Dot Design award.

Payment Options

Spotify offers a range of payment options, including credit and debit cards, PayPal, and mobile payments.

Loyalty Programs

Spotify offers a loyalty program in the form of its Premium plan, which offers a range of benefits, including higher sound quality, unlimited skips, and offline playback.

Customer Reviews

Overall, customer reviews for Spotify are positive, with users praising the platform's vast library of songs and personalized recommendations. However, some users have criticized its pricing, particularly for family plans.

Community Involvement

Spotify is active in the community and offers several initiatives, such as its COVID-19 Music Relief project, which supports artists during the pandemic.

Shipping and Costs

Spotify is a digital platform and does not involve shipping or additional costs other than the subscription fees.

Conclusion

In conclusion, Spotify is a popular music streaming platform that offers a range of features, including a vast library of songs and podcasts and personalized recommendations. While its pricing can be higher than some of its competitors, it offers good value for money, particularly for individual users. Its customer service is responsive and helpful, and it is active in the community, supporting artists and musicians. Overall, Spotify is a great platform for music lovers looking for a high-quality streaming experience.

Spotify Recent User Reviews

User Rating

5 stars

39

4 stars

16

1 stars

137

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Reviewer Name: Christiano L da Silveira

Review Submission Date: 2023-01-31

Review Title: Lost my favourite songs on spotify!
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Review Description: I´m the owner for so many years of an account on Spotify for hundreds of music, but the email server local web (lwmail from globo.com), closed down and I lost access to my account. I tried to change my favorites songs to another email (premium) and after 4 weeks they said it was not possible, even having the android handset info (same handset) and credit card last 4 numbers or sending an email from lwmail that I could send but not receive emails to set my password. So frustrated with Spotify

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Reviewer Name: Harry The Barry

Review Submission Date: 2023-01-30

Review Title: Podcast algorithm are just for making…
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Review Description: Podcast algorithm are just for making money. Not okay what they put in your suggested podcats. Bad customer support.

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Reviewer Name: Monika

Review Submission Date: 2023-01-28

Review Title: Terrible
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Review Description: TerribleI purchased a card in Colombia for 6 months usage. It worked fine for two weeks in December then I went on vacations to Mexico. Just returned and it does not work. Basically I have paid for 6 months (december to june 2023) and received 2 weeks use!!Stupidly, I threw the card away in December because I entered the code and all was well, Now no service, Total joke, no customer service !!

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Reviewer Name: Claus Linde

Review Submission Date: 2023-01-26

Review Title: Just plays random tracks. What a mess!
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Review Description: Every time I try to play a playlist or album, it plays random tracks not on the list/album. When writing their support team in Messenger, I’m asked to go through an extensive process of cache-clearing, reinstalling the app and restarting my device. This then solves the problem for 5 or 6 days and the it’s back to random music. When paying for a Premium account, I expect to at least be able to decide what music to hear. What happened to you? You used to produce one of the coolest, most groundbreaking products out there. Please fix this mess!

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Reviewer Name: Bob Mcfarlen

Review Submission Date: 2023-01-23

Review Title: Not as good as it used to be
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Review Description: Long time user, app has gone to crap in the recent years. It's pretty much impossible to find new music anymore, as all the songs they suggest you are the same ones, not allowing the user to explore music from different artists that is less known.

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Reviewer Name: mrjamiemacfadyen macfadyen

Review Submission Date: 2023-01-20

Review Title: its like someone who loves music…
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Review Description: its like someone who loves music started spotify, then someone who loves money took it over.

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Reviewer Name: Sarah

Review Submission Date: 2023-01-16

Review Title: Still no refund
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Review Description: Still no refund, still can’t listen to my music, still getting adverts. Quick enough to take peoples money but ignore them.I hate companies that get too greedy ? Refund please??!

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Reviewer Name: Charles Huckaby

Review Submission Date: 2023-01-12

Review Title: It's crap. You can't listen to what you want
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Review Description: I have a playlist I want to listen to. At the end of the playlist it plays what it wants. Restarted phone. Still the same stuff,same song thats not in my playlist. not in my playlist. Skipped several songs. Nothing in playlist

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Reviewer Name: B. Arun prasad

Review Submission Date: 2023-01-09

Review Title: Worst app
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Review Description: Worst app. I paid multiple times for premium. It says, 'oops something went wrong'. I feel like, they didn't want me to listen to music. I was a premium user. Now, I just paid, but they keep showing ads for premium. Spotify is waste.

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Reviewer Name: Cats and Dogs

Review Submission Date: 2023-01-07

Review Title: I mean where can I start..
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Review Description: I mean where can I start... they will remove your playlists over and over again that you have created and shared with your friends and when you contact support they will say “sorry we cannot give out any more information about this”... this is not top secret national security information, you can tell me why you keep taking down my playlists that are not violating any policies...