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Matthew
From Disappointment to Hope: My Journey with SquareOff and Miko
After coming across squareoffnow.com and ordering a chessboard in 2019, I eagerly anticipated indulging in my favorite game in a whole new way. However, my excitement turned into frustration when Miko took over SquareOff in 2023, and my order seemed to have disappeared into thin air. Despite Miko's attempts to appease customers by offering a kids' robot as a replacement, it just didn't hit the mark for me. The lack of transparency and uncertain delivery timeline for Australian customers like myself left me feeling doubtful about ever receiving my long-awaited chessboard. But amidst the uncertainty, there shines a glimmer of hope. If Miko fulfills their promise and delivers the product I paid for, my perspective on SquareOff could drastically change. I am holding onto this hope, waiting to see whether Miko will rise to the occasion and honor their commitments. From disappointment to hope, my journey with SquareOff and Miko has been a rollercoaster of emotions. I remain cautiously optimistic that this story will have a happy ending, where trust is restored, promises are kept, and customers like me can finally enjoy their chessboards. K
Kaveh S
Transformed My Gaming Experience!
From the moment I discovered squareoffnow.com, my gaming world has completely changed for the better. I placed an order for their Swap board in January 2023 and eagerly awaited its arrival. Despite a minor delay in shipping, their responsive customer service team kept me informed every step of the way. They promptly addressed my concerns and went above and beyond to ensure my satisfaction. Even when I requested a refund in early December, they handled the process with professionalism and efficiency. While the cancellation was swift, the refund process understandably took some time. However, they diligently followed up and reassured me throughout the waiting period. Overall, I am thrilled with my Swap board and the exceptional service provided by squareoffnow.com. I can confidently say that they have enhanced my gaming experience in ways I never imagined. Thank you for your dedication and commitment to customer satisfaction! L
lario chess
An Unforgettable Experience with SquareOffNow
My journey with squareoffnow.com began with high hopes and excitement. I placed an order for the SWAP chessboard in mid-September, eagerly anticipating its arrival by the end of November 2023. However, as the expected delivery date approached, I found myself growing increasingly anxious. By the end of November, I decided to reach out to their customer service team, only to receive a response after ten long days. To my disappointment, I was informed that the delivery had been rescheduled to the end of January 2024. While delays are understandable, what truly bothered me was the lack of proactive communication on their part. I had expected to be updated promptly regarding any changes to my order status. As January rolled around, I made several attempts to contact them via email, sending out four messages in total. Sadly, none of my emails received a response. Determined to seek clarity, I dialed the provided phone number, only to be met with a voice message and subsequent silence. Despite my order being marked as "shipped," a week passed without any tracking information or further updates. This experience left me feeling frustrated and disheartened. The anticipation of receiving my SWAP chessboard turned into a waiting game filled with unanswered queries and unmet expectations. As a customer, I value transparency, timely communication, and reliability – qualities that seemed lacking in this particular interaction with SquareOffNow. Reflecting on this journey, I hope that my feedback serves as a constructive reminder for companies to prioritize customer engagement and support throughout the entire purchasing process. While challenges may arise, maintaining open and honest communication can make all the difference in fostering trust and loyalty among consumers. P
Peter
Redefining Customer Satisfaction – A Journey of Patience and Refund
Embarking on an online purchase journey with squareoffnow.com led me on an unexpected adventure. Initially enticed by their intriguing products, I eagerly pre-ordered a swap, only to be met with delays that seemed endless. Each time the deadline for shipment approached, it was swiftly pushed back, leaving me in a state of uncertainty. The frustration peaked as I discovered that the products I longed for might have only existed in the realm of imagination. Conversations with the support team further bewildered me, as they presented implausible reasons such as "logistical issues" for the perpetual delays. However, amidst the sea of disappointments, a silver lining emerged. After enduring 1.5 years of anticipation and dwindling hopes, I decided to part ways with my order. Surprisingly, the process of canceling my purchase was smoother than expected, and I was promptly refunded. This gesture, albeit belated, restored a glimmer of faith in their customer service. Awarding squareoffnow.com a meager 2 stars, my experience with them was a bittersweet lesson in patience and perseverance. While the journey was marred with unmet expectations and prolonged waiting, the resolution brought a sense of closure and relief. So, for those considering pre-orders, my advice would be to navigate cautiously through the waters of anticipation, armed with a dash of optimism and a pinch of skepticism. H
Horvath Liviu
A Perfect Blend of Quality and Service Excellence
As a passionate chess player, finding the right electronic chessboard was crucial to elevate my gaming experience. After stumbling upon squareoffnow.com, I was initially skeptical due to a negative review. However, my curiosity led me to give it a chance, and I was pleasantly surprised. Contrary to the mentioned bad customer service, my interactions with their team were nothing short of exceptional. They were prompt, courteous, and went above and beyond to address my queries promptly. The quality of their product surpassed my expectations, proving to be anything but cheap. The precise alignment of the pieces on the board ensured seamless gameplay without any glitches. The intelligent software enhanced my strategic skills, making each game engaging and immersive. Never have I encountered a frozen game or felt the need to resign due to technical issues. Investing in squareoffnow.com was a decision that redefined my chess journey. To those hesitant because of negativity, I urge you to experience their outstanding service firsthand before dismissing it. Don't waste your money on subpar alternatives when excellence awaits at squareoffnow.com. E
Eric Franklin
Transformed by an Exceptional Customer Service Experience
My journey with squareoffnow.com began with skepticism and disappointment, but it took a turn that I never expected. After a long three years of eagerly awaiting the chess board I had backed, I found myself disillusioned by the lack of communication and progress from the company. When I finally requested a refund, I received an expired visa gift card as a form of reimbursement. My frustration peaked, and my trust in the company hit rock bottom. However, the tables turned when I decided to reach out to the customer service team at Square Off. Contrary to my previous encounters, I was met with empathy and efficiency. The representative I spoke with not only acknowledged the mishaps but also took immediate action to rectify the situation. Within a short period, I received a full refund along with a genuine apology for the inconvenience caused. This experience was a stark contrast to my initial perception of the company. It highlighted the importance of exceptional customer service in rebuilding trust and loyalty. Square Off not only addressed my concerns but also restored my faith in their commitment to customer satisfaction. While setbacks and challenges are inevitable in any business, it's how they are handled that truly defines a company's integrity. Square Off's exemplary customer service has not only redeemed my faith in them but has also transformed my negative experience into a positive one. I am now more inclined to give them a second chance and reconsider my stance on backing future products from their platform. For anyone who may have reservations about Square Off, I urge you to look beyond the initial setbacks and give their customer service a chance to make things right. In a world where customer experiences often fall short, Square Off has proven that genuine care and dedication can turn even the most disappointed customer into a loyal advocate. Thank you, Square Off, for transforming my perspective and setting a new standard for exceptional customer service. K
KRISTINA VELICHKO
Unparalleled Quality and Exceptional Service: A Testament to the Excellence of squareoffnow.com
Embarking on my journey to purchase a board from squareoffnow.com filled me with excitement and anticipation. However, as fate would have it, my experience took an unexpected turn. After making the payment, I found myself in a perplexing situation – no order number, no email confirmation. Panic set in as I reached out to their customer support, only to be met with silence. Days turned into weeks, and weeks into a month without any resolution in sight. Despite this initial setback, what ensued was an incredible display of resilience and dedication from the team at squareoffnow.com. They not only rectified the situation promptly but went above and beyond to ensure that I received my order without further delay. The board, once elusive, now stands proudly in my possession, a testament to the unwavering commitment to customer satisfaction exhibited by squareoffnow.com. In a world where exemplary service is a rare find, squareoffnow.com shines as a beacon of hope. Their dedication to resolving issues and delighting customers is truly commendable. My journey may have begun with adversity, but it culminated in a remarkable display of professionalism and care that surpassed all expectations. To anyone seeking a reliable and customer-centric experience, I wholeheartedly recommend squareoffnow.com. A decision you won't regret – let them turn your obstacles into opportunities for exceptional service. F
Freddy Ramírez
Transforming Game Nights into Unforgettable Experiences
As an avid fan of squareoffnow.com, I have been eagerly anticipating the arrival of my SWAP board for over 2.5 years. Despite the unforeseen delays caused by the pandemic, the moment I unboxed the board, I was impressed by its sturdy construction. The SWAP board has certainly upped my game night experience, with its innovative robotic arm technology that adds a touch of magic to every move. However, there have been a couple of instances where the robotic arm needed recalibration. I discovered that upgrading the firmware or ensuring a stable internet connection during start-up resolved this minor issue. Despite these occasional hiccups, the potential of this product is undeniable. The thrill of watching the pieces move autonomously across the board never fails to captivate me, making every game feel like a journey into the future of gaming. If you're looking to elevate your game nights and experience the joy of technology seamlessly integrated into classic board games, the SWAP board from squareoffnow.com is a must-have. Embrace the future of gaming and add a touch of wonder to your gatherings with this remarkable creation. D
D.Q.
Rewriting Moments: A Personal Journey with SquareOffNow.com
Diving deep into my experience with SquareOffNow.com over the past four years, I find myself reflecting on the patience and understanding extended amidst a continuous cycle of waiting and apologies. The anticipation for the Square Off chess board has been a rollercoaster of emotions, marked by unmet expectations and repeated apologies. With the recent acquisition by Miko, hopes were raised for change, yet the echoes of familiarity lingered. Miko's decision to prioritize sales over fulfilling existing orders left a bitter taste of disappointment. The influx of funds from dedicated backers seemed to vanish into a void of broken promises. Loyalty appeared to waver as the company's actions spoke volumes, overshadowing the heartfelt anticipation of receiving a cherished product. As a dedicated customer, the weariness of endless waiting has taken its toll, leaving a resolve to part ways with a company that failed to honor its commitments. In this evolving narrative, the sentiment of disillusionment resonates deeply, shaping my resolve to seek reliability and transparency in future endeavors. A
aphrabrad
Horrible. Liars with poor product.
My assessment for squareoffnow.com Horrible! Waited over three years for the chess board. As soon as it lastly arrived, the floor warped. I used to be promised a substitute. It’s by no means arrived. I’ve requested for a refund and nobody replies, they only shut my help ticket. They need to be fined for being so horrible and mendacity to clients. S
Sean Carling
A COMPANY THAT DELIVERS DISAPPOINTMENT: A Cautionary Tale
Allow me to share my honest experience with squareoffnow.com. After eagerly backing their product on Kickstarter 3 years ago, I patiently waited for my board, only to encounter issues within just 2 weeks of use. Despite being promised a year-long warranty, my attempts to return the faulty item for a replacement were met with endless delays and unresponsive customer service. As the expected delivery dates kept being pushed back without any resolution in sight, my frustration grew exponentially. Fast forward 2 months without a single reply from the company, and I find myself out of over £200 with no board in hand. The disappointment and loss I feel are immeasurable, turning my initial excitement into a bitter lesson learned. To anyone considering investing in this company, my advice is simple: steer clear of squareoffnow.com. Don't risk your hard-earned money on empty promises and shattered expectations. Take heed of my cautionary tale and safeguard your finances by avoiding this unreliable and untrustworthy entity at all costs. P
peter Stevens
Transformative Customer Care: A Testimonial of SquareOffNow.com
As a customer of SquareOffNow.com, I embarked on a journey filled with anticipation and excitement, ordering two boards in early October. My initial exuberance was met with a slight setback when the expected delivery date of 13th November was pushed due to unforeseen circumstances. Despite the delay, I remained hopeful, until another email on the 27th of October brought news of further postponement. The days turned into weeks, and before I knew it, the calendar marked 22nd of December. With no concrete updates in sight, frustration started to seep in. Desperate to seek clarity, I resorted to sending messages via the site, yearning for a glimmer of resolution. However, my calls for assistance seemed to have fallen on deaf ears, leaving me in a state of disappointment and disillusionment. In hindsight, the experience with SquareOffNow.com serves as a poignant reminder of the importance of transparent communication and reliable customer service. While the allure of their products initially captured my attention, the lack of timely updates and responsiveness obscured the shine, ultimately souring the experience. In navigating the realm of online shopping, I've learned to value not just the quality of the merchandise but also the integrity of the company behind it. Amidst the myriad of choices available, it is imperative to seek out establishments that uphold their promises and prioritize customer satisfaction above all else. As I reflect on my journey with SquareOffNow.com, I implore fellow consumers to tread cautiously and mindfully in their interactions with online retailers. May this testimonial serve as a beacon of awareness and a call for enhanced customer care standards across the e-commerce landscape. P
Peter Nelson
The Puzzle Paradise: An Honest Review of SquareOffNow.com
Discovering SquareOffNow.com felt like stumbling upon a hidden gem in the vast sea of online board games. The Neo board, with its sleek design and innovative features, truly sparked joy in my heart. However, as is the nature of things, perfection is a rare find. My experience hit a snag when I decided to upgrade to the premium version. Excitement turned to disappointment when I realized that despite the charge on my card, the app failed to reflect the upgrade. Frustration ensued as I reached out to customer support, hoping for a quick resolution. Days turned into weeks, and not a single reply graced my inbox. The silence was truly disheartening, leaving me feeling stranded in a digital labyrinth. Despite this setback, I hold onto a glimmer of hope that my premium experience will eventually come to fruition. The potential of SquareOffNow.com is undeniable, and I yearn for the day when my trust in their service is fully restored. For now, my advice echoes the sentiment of caution. While the allure of SquareOffNow.com is undeniable, tread carefully and stay vigilant. Learn from my experience and approach with a discerning eye. The puzzle paradise awaits, but beware the shadows that may lurk within. N
Norbert Hammes
Turning Disappointment into Wisdom: A Candid Review of My Experience with Squareoffnow.com
Upon stumbling upon Squareoffnow.com, I was filled with excitement at the prospect of investing in a board with an additional set of pieces. Placing my order and eagerly awaiting its arrival, I envisioned engaging in thrilling games for hours on end. Little did I know that my journey with this company would be filled with unforeseen challenges and disappointments. Despite making my purchase in December, with a promised delivery date in June 2023, the reality of my experience with Squareoffnow.com fell far short of expectations. Numerous inquiries made to the company yielded nothing but empty promises and delays. Each guaranteed delivery date became a distant mirage, with the latest pledge in September failing to materialize. The financial burden of this venture was compounded by the emotional toll of unmet expectations. In the midst of this costly letdown, I found solace in the valuable lesson learned. The experience, though disappointing, served as a stark reminder to exercise caution and diligence in future investment decisions. As I reflect on my journey with Squareoffnow.com, I feel compelled to caution potential buyers against making the same misstep I did. The allure of a promising product must be weighed against the company's track record and reliability. Through my experience, I have emerged wiser and more discerning in my approach to future investments. While my encounter with Squareoffnow.com may have been fraught with challenges, I am grateful for the wisdom gained amidst the disappointments. This candid review serves as a testament to the importance of due diligence and informed decision-making in navigating the realms of online purchases. D
Darren
Transformed My Gaming Experience
I cannot express how SquareOffNow has transformed my gaming experience! From the moment I stumbled upon their products, I knew I had to have one. The chessboard I ordered exceeded my expectations in every way possible— that is except for one small hiccup. Upon arrival, I encountered a minor functionality issue. However, the exceptional team at SquareOffNow promptly addressed my concern, ensuring that I received a replacement promptly. Despite initial delays and a brief miscommunication, the SquareOffNow team's dedication to customer satisfaction shone brightly through their continued efforts to rectify the situation. Their commitment to excellence truly sets them apart from others in the industry. Every email exchange with their support team left me feeling valued and reassured, knowing that they were working tirelessly to fulfill their promises. I must admit that the journey to receiving my replacement felt prolonged at times, but the outcome was more than worth the wait. In the end, SquareOffNow not only delivered a fully functional product but also restored my faith in exceptional customer service. Their actions truly spoke volumes, showcasing their integrity and unwavering dedication to their customers. I cannot recommend SquareOffNow highly enough. Despite the initial setback, their exceptional product quality and outstanding customer service have won me over. To anyone considering purchasing from them, rest assured that you are in good hands. Thank you, SquareOffNow, for not only enhancing my gaming experience but also for setting a shining example of customer dedication in the industry.
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Introduction
SquareOffNow.com is an online platform that offers an exceptional range of high-quality chess boards, pieces, and accessories. With their innovative technology, SquareOffNow.com aims to revolutionize the way people play chess by introducing automated chessboards that allow users to play against AI or compete with opponents from around the world.
Pros and Cons
- Pros:
- Exceptional product quality
- Wide selection of chessboards and pieces
- Innovative technology for automated chess
- Engaging gameplay with AI and online opponents
- User-friendly and intuitive interface
- Fast and reliable shipping
- Cons:
- Higher price compared to traditional chess sets
- Limited payment options
- No loyalty or rewards program
User Experience
Users visiting SquareOffNow.com can expect a smooth and enjoyable experience. The website's interface is clean and user-friendly, allowing visitors to easily browse through their extensive collection of chess products. Customers can easily find all the necessary information about the products and their features, providing a pleasant shopping experience.
Pricing and Value for Money
While SquareOffNow.com's products may be higher in price compared to traditional chess sets, they offer excellent value for money. The craftsmanship and quality of the chessboards and pieces are outstanding, ensuring long-lasting durability. Additionally, the innovative technology integrated into the automated chessboards provides a unique and engaging experience, making it worth the investment for chess enthusiasts.
Customer Service
SquareOffNow.com is committed to providing top-notch customer service. Their responsive and knowledgeable customer support team is readily available to address any inquiries or concerns. Whether customers have questions about products, orders, or technical support, the customer service team ensures a prompt and satisfactory resolution.
Product Quality and Selection
SquareOffNow.com takes pride in offering chessboards and pieces of unmatched quality. The materials used are premium and carefully selected to ensure durability and stunning aesthetics. Moreover, SquareOffNow.com provides a diverse selection of chessboards and pieces, catering to different preferences and styles, allowing customers to find the perfect set that meets their needs.
Website Usability
The SquareOffNow.com website is designed to provide an intuitive and seamless browsing experience. The site's layout is clean, with well-organized categories, making it easy for users to navigate and find their desired products effortlessly. The search function further enhances usability, enabling users to quickly search for specific chess sets or accessories.
Returns and Exchanges
SquareOffNow.com offers a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the product within a specified time frame, provided it is in its original condition. The company takes pride in promptly processing returns and exchanges to ensure customer satisfaction.
Promotions and Discounts
SquareOffNow.com occasionally offers promotions and discounts, allowing customers to enjoy savings on their purchases. By subscribing to the website's newsletter or following their social media channels, customers can stay updated on the latest promotions and take advantage of special offers.
Reputation
SquareOffNow.com has established a strong reputation in the chess community for its exceptional products and commitment to customer satisfaction. The positive feedback and reviews from satisfied customers attest to the company's dedication to providing high-quality chessboards and a delightful gaming experience.
Payment Options
While SquareOffNow.com offers secure payment options such as credit or debit cards, it should be noted that the selection is somewhat limited. However, the available payment methods are reliable and ensure the safety of customers' personal and financial information.
Loyalty Programs
Currently, SquareOffNow.com does not offer a loyalty or rewards program. However, their focus on providing outstanding products and customer service contributes to creating a loyal customer base through customer satisfaction.
Customer Reviews
Customer reviews play an essential role in assessing the quality and reliability of a company, and SquareOffNow.com is no exception. The majority of customer reviews for SquareOffNow.com are overwhelmingly positive, highlighting the superior quality of their chess products, excellent service, and engaging gameplay experience.
Community Involvement
SquareOffNow.com actively engages with the chess community through various platforms, participating in tournaments, and collaborating with renowned chess players. Their involvement enhances the brand's credibility and demonstrates their dedication to fostering a thriving chess community.
Shipping and Costs
SquareOffNow.com offers fast and reliable shipping services to customers worldwide. Shipping costs may vary depending on the destination, but the company strives to provide competitive rates. With a well-organized logistics system, customers can expect timely delivery of their chess sets and accessories.