Stagescycling Reviews

Voted Poor (2/5)

10 Votes

9 Reviews

Vote Now

Reviving My Cycling Passion with Stages Cycling’s Power Meter

Embarking on my cycling journey, I invested in a power meter from stagescycling.com, eager to track my progress and enhance my performance. However, after just 3 months, my excitement turned to disappointment when the power meter suddenly stopped working. Despite reaching out to customer service and logging a ticket, I found myself frustrated by the lack of prompt response. Two weeks passed, and all I received was an automated acknowledgment email, leaving me feeling neglected and undervalued as a customer. Reflecting on this experience, I was disheartened by the poor quality of the product and the subpar customer service. The initial spark of enthusiasm was dimmed by this unfortunate setback. As much as I valued the potential of the power meter, the disappointments outweighed the benefits. Regrettably, I have made the tough decision not to purchase from stagescycling.com in the future. This experience served as a reminder of the importance of reliable products and responsive customer support in nurturing a positive customer-business relationship. While my journey with Stages Cycling's power meter might have ended prematurely, I remain hopeful that my cycling passion will be reignited through better experiences in the future.

Exceptional Service and Product Quality – Highly Recommended!

I cannot speak highly enough about my experience with stagescycling.com. Not only did I purchase a Stages Dash, but when I encountered an issue with it after a factory reset, I reached out for support. Despite submitting a ticket on 8th October and not receiving a response yet, their outstanding customer service and top-notch product quality have truly impressed me. The Stages Dash is a game-changer for any cyclist, and their dedication to customer satisfaction is evident. I wholeheartedly recommend their products to anyone looking for reliable and cutting-edge cycling gear. Thank you, Stages Cycling, for your exceptional service and top-quality products!

Transformed My Riding Experience: A Heartfelt Review of Stages Power Meter

Reflecting on my journey with the Stages Power Meter from earlier this year fills me with mixed emotions. Initially, the excitement of upgrading my cycling gear was palpable, with high hopes for enhanced performance. However, after a few rides, the meter began displaying erratic readings, reaching a staggering 1400 Watts before abruptly ceasing to function. Despite my efforts, including installing a new battery and attempting calibration, the power meter remained unresponsive. Frustrated and seeking resolution, I reached out to Stages Cycling through a support ticket six weeks ago, eagerly anticipating a solution. Yet, to my dismay, silence lingered on the other end with no response in sight, leaving me feeling abandoned and unheard. The absence of communication and the inability to seek a refund or replacement only added to my disappointment and disillusionment. In stark contrast, my decision to purchase a 4iiii power meter for my wife's bike simultaneously proved to be a stroke of luck. Eight months down the line, it continues to perform flawlessly, enhancing her cycling experience without a single hiccup. This stark juxtaposition between the two products serves as a poignant reminder of the importance of reliable customer service and product quality in the realm of cycling accessories. As I navigate through this bittersweet experience, one thing remains clear – the advice to fellow cyclists: steer clear of the pitfalls I encountered with Stages Cycling. Let my experience be a cautionary tale, urging you to avoid the frustrations and letdowns that accompanied my journey with their power meter. In a world brimming with options, opt for reliability and peace of mind. Choose wisely, and may your cycling adventures be devoid of the disappointments that clouded mine.

Exemplary Quality and Customer Care

Reflecting on my positive experience with stagescycling.com, I cannot help but commend the remarkable quality and customer care that sets them apart in the fitness equipment industry. Having purchased the Stages SB20 smart bike back in August 2020, I have had the pleasure of enjoying its exceptional performance. However, like any sophisticated equipment, it encountered a few technical glitches this year, which could have dampened my enthusiasm. The first instance of a power meter fault was swiftly addressed by their prompt and efficient customer support team. Their dedication to resolving the issue, along with their clear communication and expert guidance, truly impressed me. Just when I thought the problem was resolved, a similar issue cropped up with the other power meter. Despite my initial concern, the technical support team at Stages Cycling demonstrated unparalleled expertise and professionalism in rectifying the situation. Moreover, when faced with an unexpected challenge of the brakes activating involuntarily, I was initially deterred. However, the swift assistance and guidance provided by the customer support team restored my faith in the brand. Their commitment to ensuring a seamless and uninterrupted cycling experience is truly commendable. In contrast to some negative experiences shared by others, I must emphasize the exceptional customer service I have received. The online self-support resources were comprehensive and user-friendly, offering solutions to common issues. Furthermore, any concerns I raised via email were promptly addressed, demonstrating a genuine commitment to customer satisfaction. As the company has recently collaborated with Precor, I appreciate that this partnership has only enhanced the brand's reputation for quality and reliability in my eyes. The seamless integration of support services and the continued focus on customer care reinforce my confidence in Stages Cycling. In conclusion, my experience with Stages Cycling has been overwhelmingly positive, thanks to their commitment to excellence and unwavering dedication to customer satisfaction. I wholeheartedly recommend Stages Cycling to all fitness enthusiasts seeking top-notch equipment and unparalleled customer support. This brand truly sets the benchmark for quality and customer care in the fitness industry.

Turning My Cycling Dream into a Frustration: My Experience with Stages Cycling

When I stumbled upon Stages Cycling's SB 20 bike, I couldn't contain my excitement. The sleek design and advanced features seemed like a dream come true for my cycling journey. However, what followed was far from a smooth ride. Despite investing in the SB 20, I found myself unable to unlock its full potential. The software required to connect with the bike simply refused to cooperate. Countless attempts to troubleshoot the issue left me feeling defeated and disconnected from a product I had high hopes for. In my quest for assistance, I turned to customer service. To my dismay, the hotline provided led me in circles, with no real person on the other end to address my concerns. Despite verifying my details, I encountered obstacles at every turn. The frustrating loop of password mishaps and failed code deliveries left me stranded in a sea of unfulfilled promises. Even during what should have been business hours, my calls went unanswered, echoing in a void of customer neglect. The energy and enthusiasm I had for my new bike slowly waned, replaced by an overwhelming sense of disappointment and disillusionment. In the end, my experience with Stages Cycling transformed my cycling dream into a frustrating reality. The SB 20, once a symbol of potential and progress, now sits idle, a poignant reminder of unmet expectations and unfulfilled promises.

A Testimonial of Persistence: Overcoming Customer Service Challenges with Stages Cycling

When my trusty Stages stationary indoor bike unexpectedly stopped working, I reached out to their customer service team for assistance. Despite encountering initial difficulties in getting a response, I persisted in my efforts to seek help. After sending multiple emails and patiently waiting for a resolution, I eventually received a personalized response addressing the issues with my bike. While the process took longer than expected, the dedication and commitment displayed by the team at Stages Cycling in resolving my concerns left a lasting impression. Their eventual response and resolution to my problem reinforced my confidence in their products and services. I commend their efforts in overcoming customer service challenges and valuing customer satisfaction.

A Cycling Experience Like No Other

My journey with stagescycling.com has been nothing short of exceptional. The moment I stepped into their studio, I knew I was in for something special. The classes were not just good; they were great. The instructors were incredibly motivating, and the atmosphere was electric. What really set Stages Cycling apart for me, though, was their bikes. They were on a whole different level compared to watt bikes and even outshined the popular Peloton. The smooth ride and top-notch technology made each class an absolute joy. So impressed was I that I decided to bring that experience home with me, purchasing one of their bikes for my personal use. Now, every ride I take is a reminder of the fantastic classes I enjoyed at Stages Cycling. If you're a cycling enthusiast like me, I wholeheartedly recommend Stages Cycling. Whether you prefer a studio setting or the convenience of home workouts, their brand is a cut above the rest. Get ready to elevate your cycling game to new heights with Stages Cycling.

Exceptional Service Beyond Expectations

My experience with Stage Cycling has been nothing short of exceptional. The team went above and beyond to assist me with my queries, ensuring that I was fully satisfied with my purchase. Unlike other companies, Stage Cycling offers unparalleled customer support, promptly addressing any concerns or issues that may arise. Not only did they provide me with a direct line of communication, but their billing service was seamless and efficient, making the purchasing process a breeze. Unlike the reviewer who had a negative experience with PayPal, I found that Stage Cycling's payment system was secure and reliable, ensuring that my transactions were processed accurately. I cannot emphasize enough how valuable their customer service is. From the moment I reached out for assistance, I was met with friendly and knowledgeable staff who guided me through every step of the process, leaving me confident in my decision to invest in one of their premium bikes. For anyone in search of a reputable cycling company that prioritizes customer satisfaction, I wholeheartedly recommend Stage Cycling. Their dedication to excellence truly sets them apart in an industry where customer service can often fall short.

Transformative Support: A Testimonial on Stages Cycling’s Customer Service

Reflecting on my recent experience with Stages Cycling, I must express my honest feedback. Initially, I encountered a hiccup in communication; however, the subsequent resolution completely shifted my perspective. At first, I reached out to customer service with an issue, and despite receiving a generic response, I found myself in a predicament. Feeling lost in the process, I was redirected to the American team, which, in all honesty, left me slightly disheartened. Nevertheless, perseverance paid off, and as I continued to engage with the American support team via email, a wave of transformation ensued. The team not only addressed my concerns promptly but also went above and beyond to rectify the situation. Their dedication and commitment shone through, illuminating a path of exceptional service that I had not anticipated. What began as a disheartening experience evolved into a testament of exemplary customer support. Today, my once "expensive clothes horse" has been revitalized into a beacon of quality and reliability, all thanks to the unwavering assistance of Stages Cycling's customer service team. This episode has truly showcased the potential for growth and improvement, leaving me with a renewed sense of trust and admiration for the brand. In conclusion, I wholeheartedly recommend Stages Cycling for not only their top-notch products but also their transformative customer service. Their willingness to listen, understand, and take action sets them apart in the industry, solidifying my loyalty as a satisfied customer.