Users Voice for Stanleysteemer

50% users rated Terrible
17% users rated Poor
3% users rated Average
0% users rated Very Good
30% users rated Excellent
Pie Chart Review Representation for Stanleysteemer
Stanleysteemer Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4 3 4.2 2 5
Dec 2022 2.6 5 5 5 5 5
Jan 2023 5 2.6 1.8 3.6 5 5
Feb 2023 2 5 5 5 1.8 5
Mar 2023 2 5 5 5 5 5
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Detailed Stanleysteemer Review by

Introduction

Stanley Steemer is a trusted leader in residential and commercial cleaning services since its inception in 1947. The brand utilizes advanced equipment and cleaning processes to ensure quality service to its customers.

Pros and Cons

Pros:
  1. Professional and reliable cleaning services
  2. Advanced cleaning technology and equipment
  3. Flexible scheduling and availability
  4. Customer-friendly website
Cons:
  1. Relatively expensive compared to other cleaning services
  2. Not available in all locations

User Experience

Stanley Steemer's website is user-friendly and easy to navigate. The homepage provides information about the brand, services offered, and customer reviews. Users can easily book a cleaning service, get an estimate, and view payment options.

Pricing and Value for Money

Stanley Steemer's prices are relatively high compared to other cleaning services. However, the company delivers high-quality services that are worth the price.

Alternatives

There are other cleaning services available that offer similar services to Stanley Steemer. Examples include Maid Brigade, Merry Maids, and The Maids.

Customer Service

Stanley Steemer has a dedicated customer service team that is ready to answer any queries or concerns customers may have. The brand also provides a satisfaction guarantee to ensure customers are satisfied with the service received.

Product Quality and Selection

Stanley Steemer's cleaning solutions are efficient and effective. The brand utilizes advanced technology and equipment to provide high-quality services.

Website Usability

Stanley Steemer's website is easy to navigate, and the booking process is straightforward. Customers can easily select the services they need and book an appointment in a few clicks.

Returns and Exchanges

Stanley Steemer provides a satisfaction guarantee, which means that if the customer is not satisfied with the service rendered, the company will return and provide additional cleaning services at no extra cost.

Promotions and Discounts

Stanley Steemer regularly offers promotions and discounts to customers. Customers can check the brand's website or sign up for the newsletter to receive promotional offers.

Reputation

Stanley Steemer is a reputable brand that is known for its high-quality services. The brand has received positive reviews from many satisfied customers.

Payment Options

Stanley Steemer accepts various payment methods, including credit and debit cards.

Loyalty Programs

Stanley Steemer currently does not have a loyalty program.

Customer Reviews

Stanley Steemer has received positive reviews from many satisfied customers. The brand's website features customer reviews, which potential customers can read to evaluate the quality of the brand's services.

Community Involvement

Stanley Steemer is committed to giving back to its communities. The brand has partnered with local organizations and charities to support various causes.

Shipping and Costs

Stanley Steemer does not offer shipping services as they provide in-house cleaning services. The brand's prices vary depending on the type of cleaning service requested by the customer.

Conclusion

Stanley Steemer is an established and trusted brand that provides reliable and high-quality cleaning services to its customers. Although their prices may be higher than other cleaning services, they offer a satisfaction guarantee, which ensures that customers are satisfied with the overall service. The brand's website is user-friendly, and the booking process is straightforward. Overall, Stanley Steemer is an excellent option for customers who require quality cleaning services.

Stanleysteemer Recent User Reviews

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Reviewer Name: Karen Peterson

Review Submission Date: 2023-01-18

Review Title: When the technician came out to do the review …beware of prices adjustments
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Review Description: When the technician came out to do the cleaning, despite having a quote, the cost was more due to the fact that they charge double for a bigger room because the square footage is 323 ft.² and if it’s over 300 then you get charge for two rooms. The actual cleaning was fine but the customer service stinks!

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Reviewer Name: Sue Ivan

Review Submission Date: 2022-11-16

Review Title: The techs were excellent
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Review Description: The techs were excellent. listened to me and answered my questions. They even removed stains I had from my puppy. They were pleasant and professional. They came on time I received a message that they were on their way. they were here in 10 minutes.I would definitely use them again for carpet and grout. The price was fair.

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Reviewer Name: Yolanda Mays

Review Submission Date: 2022-11-10

Review Title: Today one of your representatives came…
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Review Description: Today one of your representatives came out to clean an area rug that I have previously had cleaned with your company. The technician was rude and informed me that he could not clean this type of rug. even though it has a professionally cleaning tag and has been cleaned multiple times by your company. I called to complain with no avail the response was if he said it it's probably true. Which was an insult to me. I'd like someone to respond to the issue asap. Thanks

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Reviewer Name: Peggy Hayes

Review Submission Date: 2022-11-04

Review Title: Thomas and Kyle from Fort Wayne were…
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Review Description: Thomas and Kyle from Fort Wayne were very professional and arrived earlier than I thought (a good thing). Explain what would happen and how long it may take. I would recommend these employees to anyone. Both were also very friendly and clean up after themselves. They both are a true asset to your company.P. Hayes

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Reviewer Name: Gerry

Review Submission Date: 2022-10-25

Review Title: Discount coupon not honored
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Review Description: Our home remodeling took a bit longer to finish, so I called ahead to check if an extension of our coupons was possible, yes no problem. I called again the day before for the ducts cleaning service and everything looked good, they would honor it, which was of sort a pre-requisite to go ahead with the job.Guess what it didn't happened, the crew next day refused to honor the arrangement.I sent them off, period.Unprofessional and shoddy business practice.Do not recommend.

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Reviewer Name: Sherry

Review Submission Date: 2022-09-09

Review Title: This was the worst service I have ever…
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Review Description: This was the worst service I have ever had.The gal spent over hour talking on her ear buds,Sat in service truck for over twenty minutes did nothing. Got here 220p and didn’t clean til 335p..Then when she started she banged her equipment intoMy log walls, water on my wood floor, wouldn’t give me a receipt or her name. Didn’t put spot remover on one little spot, broke my plastic heater vent, I am so disgusted. I have used this company over 20 years and never had employee act like she did.

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Reviewer Name: Linda L Wilson

Review Submission Date: 2022-08-10

Review Title: Stanley Steemer arrived on time and did a great job!
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Review Description: Stanley Steemer arrived on time and did a fantastic job! The two gentlemen who did the work were very professional and friendly. My carpet is 6 years old and looks like new. I am very pleased and I highly recommend them.

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Reviewer Name: JoAnna Manor

Review Submission Date: 2022-08-01

Review Title: Jonathan cleaned our carpet and…
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Review Description: Jonathan cleaned our carpet and furniture this afternoon and it looks great. He was very nice, professional, knowledgeable and did a wonderful job.

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Reviewer Name: Terysa

Review Submission Date: 2022-07-23

Review Title: POOR CUSTOMER SERVICE
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Review Description: POOR CUSTOMER SERVICEI SCHEDULED AN APPOINTMENT FOR TODAY 7/23/22 ONLINE, RECEIVED CONFIRMATION AND THEY NEVER SHOWED UP!!!!!!!!!!I CALLED THE LOCAL NUMBER ON CRYSTAL DRIVE IN FT MYERS AND THEY WERE NOT INTERESTED IN GETTING TO THE BOTTOM OF THIS. I STAYED HOME FROM WORK TO GET THIS DONE BECAUSE I HAVE COMPANY COMING...DO NOT USE THIS COMAPNY

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Reviewer Name: dean

Review Submission Date: 2022-05-02

Review Title: I had stanley steemer come to my house…
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Review Description: I had stanley steemer come to my house and clean 4 rooms i had to do a walk around well the carpet was wet and it didnt look too bad when it dried you could see where the dirt path was they went so fast it took less than 1 hr to do 4 rooms i got out my carpet cleaner the next day and did a little where they had done the water was the color of a mud puddle not happy at all wont call them again they was suppose to send me a copy of my payment and never did

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