Users Voice for Startriteshoes

82% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Startriteshoes
Startriteshoes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Startriteshoes Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 07 Apr 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3 2.5 3.6 1 2.6 1
Nov 2022 5 3 5 1 4 5
Dec 2022 2.2 5 1.8 5 5 2.2
Jan 2023 5 5 5 1.5 2.6 5
Mar 2023 1 1.8 3.4 5 5 1.3
Line Chart for Rating of peer stores

startriteshoes.com

rakuten.com

airportparkingreservations.com

paypal.com

pharmapacks.com

agoda.com

Detailed Startriteshoes Review by

Introduction

Startriteshoes.com is an online retail store that specializes in children's footwear. The store offers a wide range of high-quality shoes that are designed to provide support, comfort, and durability to growing feet. Startrite Shoes has been in the business for over 220 years, making it one of the most established brands in the industry. The company is headquartered in the UK but ships internationally.

Pros and Cons

Pros:
  • High quality and durable shoes designed for growing feet
  • Wide range of shoes for different occasions and age groups
  • Free shipping on orders over £30 in the UK
  • Generous reward scheme for loyal customers
Cons:
  • Higher prices than some competitors
  • Size availability may be limited for some shoes
  • No free returns for international orders

User Experience

Startriteshoes.com has a simple and easy-to-navigate website that gives users access to a wide range of high-quality shoes. The website is optimized for mobile devices, making it easy to shop on the go. Customers can filter their searches by size, age range, and occasion, which makes it easier to find the perfect shoe for their child. The checkout process is also straightforward, with multiple payment options available for customers.

Pricing and Value for Money

The prices of Startrite Shoes may be higher than some competitors, but customers can expect to get a high-quality shoe that is designed for growing feet. The shoes are durable and can withstand the wear and tear that comes with active children. The store offers frequent promotions and discounts, which can help customers save money on their purchases.

Alternatives

Some alternatives to Startrite Shoes include Clarks, Geox, and Bobux. These stores also specialize in children's footwear and offer a wide range of high-quality shoes.

Customer Service

Startrite Shoes has a dedicated customer service team that is available to answer any questions or concerns that customers may have. The store offers a live chat feature on their website, which enables customers to chat with a representative in real-time. Customers can also contact the store via email or phone.

Product Quality and Selection

Startrite Shoes offers a wide range of high-quality shoes that are designed to support growing feet. The store offers shoes for babies, toddlers, and children. Customers can choose from a range of designs and colors that are suitable for different occasions.

Website Usability

The Startrite Shoes website is easy to navigate, with clear filters that enable customers to search by size, age range, and occasion. The website is optimized for mobile devices, making it easy to shop on the go. The checkout process is straightforward, with multiple payment options available for customers.

Returns and Exchanges

Startrite Shoes offers a free returns policy on orders within the UK. However, customers outside of the UK will need to pay for their own returns. Customers can return their shoes within 28 days of purchase, provided they are in their original condition and packaging.

Promotions and Discounts

Startrite Shoes offers frequent promotions and discounts on their website. Customers can sign up for the store's newsletter to receive notifications of special offers and deals. The store also offers a reward scheme for loyal customers, which enables customers to earn points on their purchases.

Reputation

Startrite Shoes has been in the business for over 220 years, making it one of the most established brands in the industry. The store has a reputation for producing high-quality shoes that are designed to support growing feet. The store has positive reviews on third-party review sites.

Payment Options

Startrite Shoes accepts a range of payment options, including credit and debit cards, PayPal, and Amazon Pay. The store also offers a Klarna payment option for customers who prefer to pay in installments.

Loyalty Programs

Startrite Shoes offers a loyalty program for customers who sign up on their website. Customers earn points on their purchases, which can be redeemed for discounts on future purchases.

Customer Reviews

Startrite Shoes has positive reviews on third-party review sites, with many customers praising the quality and durability of the shoes.

Community Involvement

Startrite Shoes is committed to social and environmental responsibility. The store has implemented sustainability initiatives, such as reducing their carbon footprint and supporting ethical production practices.

Shipping and Costs

Startrite Shoes offers free shipping on orders over £30 within the UK. Standard shipping costs £2.99 for orders under £30. The store also ships internationally, with shipping costs varying depending on the destination.

Startriteshoes Recent User Reviews

User Rating

👤

Reviewer Name: Neringa Deml

Review Submission Date: 2022-12-27

Review Title: Awful company to deal
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Awful company to deal. They sent faulty kids shoes that made my daughter’s feet bloody and refused to accept the responsibility for it. The customer service assistant asked useless and insulting questions and showed no knowledge of the consumer rights protection. I will never buy their shoes again!

👤

Reviewer Name: Lilli

Review Submission Date: 2022-10-03

Review Title: had an amazing experience with…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: had an amazing experience with startrite. all the staff were so welcoming and helpful.

👤

Reviewer Name: Ross Hancock

Review Submission Date: 2022-08-30

Review Title: I bought my daughter a pair of size 2.5…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought my daughter a pair of size 2.5 shoes on sale (half price compared to high street retailer). They arrived on time (to Scotland) and in box fresh condition. The shoes themselves are superb and have helped my daughter take her first steps. I'll be buying again from startrite when she needs her next pair

👤

Reviewer Name: A Shah

Review Submission Date: 2022-08-23

Review Title: Scammers
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Scammers, if you don’t chase your returns they keep your money even after returning the products. You have to email few times, prove that you have posted the items back even if you use their returns label. They bluntly blame it on Royal Mail. If you email you don’t get proper replies, Louise Barber was dealing with my issue who clearly didn’t know the process of complaints. When I raised it online, she asked me to phone to raise the complain and when I phoned, I was asked to email if I wanted to make complaint. Avoid these scammers!

👤

Reviewer Name: E Lewis

Review Submission Date: 2022-07-15

Review Title: Worst pair of school shoes ever with no rubber sole
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Leather shoes with no rubber sole as per description which is very misleading! The sole are of a very poor quality and worn off after 3 months of wear and before my son grown out of it. I took it to Timpson's to see if hey can help but was told it is cheap mass production and unrepairable. Please stay away from Rhino boys school range as the quality is shocking for the price.

👤

Reviewer Name: Laura

Review Submission Date: 2022-03-23

Review Title: I used to regularly order startrite…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I used to regularly order startrite shoes for my little girl, the last pair that I ordered were out of stock so I was told I would be getting a refund. 3 months later and still no refunds I just seem to be going round in circles with their customer service team. Appalling service really. Won’t be using again absolute con artists.

👤

Reviewer Name: Julia

Review Submission Date: 2021-10-03

Review Title: Fantastically helpful woman in John…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fantastically helpful woman in John Lewis Oxford street who yesterday measured both grandchildren and sold me two pairs of shoes.3year old granddaughter had the StartRite Fantasy gold metallic leather trainer to wear at nursery at £42.99.She wore them for the first time today, in the garden for 15 mins at the most before both shoes had scuff marks in the front where the gold had flaked off.I will be returning them this week.

👤

Reviewer Name: Vic

Review Submission Date: 2021-02-11

Review Title: Bought large foot gaude and it's half a…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought large foot gaude and it's half a size out would not give me a refund poor service

👤

Reviewer Name: Adrian Jones

Review Submission Date: 2021-02-07

Review Title: 4 Weeks and no item received.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: A pair of toddler shoes ordered on the 9th January. Despite showing as dispatched, Royal Mail have still yet to receive the item to deliver. Emailed and phoned on multiple occasions to the customer service team and we are simply told it’s Royal Mail. No ownership of the issue, no updates unless we chase and we we left totally in the dark about how to receive a pair of shoes. We have since gone to John Lewis, where the item was ordered dispatched and delivered in 4 days. Do not purchase with these, as we haven’t even received a refund.

👤

Reviewer Name: Fleurs

Review Submission Date: 2021-01-27

Review Title: Quick delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Pleased with the shoes I purchased (sale price).Good choice of styles.Appear to be good quality. Delivery was quick.I've not had to return any, so can't comment on that side of things.