Users Voice for Stilacosmetics

39% users rated Terrible
17% users rated Poor
0% users rated Average
6% users rated Very Good
39% users rated Excellent
Pie Chart Review Representation for Stilacosmetics
Stilacosmetics Overall rating
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User Interface
Quality

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Review article published on: 08 Jun 2019

Last updated by on 11 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Apr 2022 5 5 5 5 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 3.6 5 5 5 2.9
Jul 2022 3 3.2 5 5 1.3 2.7
Mar 2023 1 3 5 5 1.3 2.8
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Detailed Stilacosmetics Review by

Introduction

Stila Cosmetics is a beauty brand that has been committed to providing women with high-quality makeup products for over 20 years. It was founded in 1994 by a makeup artist with a vision of creating a range of innovative, professional-quality beauty products that empower women to look and feel their best. The brand features a line of makeup that is renowned for its premium ingredients and striking colors, and their website is the hub of their online presence.

Pros and Cons

One of the biggest pros of shopping on stilacosmetics.com is the brand's focus on quality. Their products are made using premium ingredients and are frequently reviewed by customers as being long-lasting and effective. Another pro is the website's user-friendly interface, which makes it easy to navigate and find the products you need. On the downside, this isn't one of the most affordable makeup brands out there, so if you're looking for budget-friendly options, you may be better off shopping elsewhere.

User Experience

Overall, user experience on stilacosmetics.com is great. The website is well-organized and easy to navigate. Products are displayed clearly and with detailed descriptions, and customer reviews are featured prominently. Additionally, the site features a rewards program that encourages customers to return and make purchases.

Pricing and Value for Money

As mentioned above, this isn't one of the most budget-friendly makeup brands out there. That being said, customers who are willing to spend a little extra on their makeup will appreciate the high-quality ingredients used in Stila's products. The value for money really depends on the individual customer's priorities and preferences.

Alternatives

There are a ton of makeup brands out there, so if stilacosmetics.com doesn't meet your needs or budget, there are plenty of alternatives to choose from. Some popular options include Sephora, Ulta, and ColourPop. Each brand has its own strengths and weaknesses, so it's worth doing some research to find the best fit for you.

Customer Service

Stila's customer service team is highly responsive and can be reached via phone, email or live chat. The website also features a helpful FAQ section that can answer many common questions.

Product Quality and Selection

One of Stila's biggest strengths is the quality of their products. The brand is known for their high-quality ingredients and long-lasting formulas. Their selection includes a range of products from foundation and concealer to eyeshadow and lipsticks. Stila also features a line of vegan and cruelty-free products.

Website Usability

The website is highly user-friendly, with an attractive layout and easy-to-use search functionality. Customers can quickly navigate to the products they're interested in, and the site also features helpful tutorials and how-to videos.

Returns and Exchanges

Stila has a fairly generous return policy, allowing customers to return products within 30 days of purchase. The products must be in new, unused, and unopened condition to be eligible for return. Customers are responsible for return shipping costs.

Promotions and Discounts

Stila often runs promotions and discounts on their website, with deals like free shipping or free gifts with purchase. Customers can also sign up for the Stila Rewards program to earn points on purchases that can be redeemed for discounts and free products.

Reputation

Stila is a well-respected name in the cosmetics industry, known for their high-quality products and innovative formulas. The brand has a loyal following and their products are frequently reviewed positively by beauty bloggers and influencers.

Payment Options

Stila accepts a range of payment options, including major credit cards, PayPal, and Amazon Pay. Checkout is easy and secure, and customers can quickly and easily complete their purchase.

Loyalty Programs

Stila Rewards is a loyalty program that rewards customers for making purchases on stilacosmetics.com. Customers earn points for every dollar they spend, and these points can be redeemed for discounts and free products.

Customer Reviews

The website features customer reviews prominently on each product page, giving consumers a good sense of the quality and effectiveness of Stila's products. Reviews are generally positive and help customers make informed purchasing decisions.

Community Involvement

Stila is committed to giving back to the community and has partnered with a number of organizations, including Step Up Women's Network and Women's Health Magazine's RUN 10 FEED 10 program. The brand frequently hosts events that raise awareness and funds for these organizations.

Shipping and Costs

Stila offers free shipping on orders over $50. For orders under $50, standard shipping costs apply. Expedited and international shipping options are also available, with rates varying depending on the shipping method and destination. Overall, shipping costs are reasonable and on par with other online makeup retailers.

Stilacosmetics Recent User Reviews

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Reviewer Name: J Stephenson

Review Submission Date: 2022-07-05

Review Title: Not fit for purpose.
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Review Description: Stay All Day Eye Liner does NOT stay all day! At £32 per ml this is no better and probably worse than cheaper eye liners which cost £1.70 per ml. At a volume of 0.5 ml, costing £16, it is already dry after only a few days.

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Reviewer Name: Terry

Review Submission Date: 2022-05-03

Review Title: I'll buy again!
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Review Description: My eyeshadow came in time for my party but the little wand was missing. I contacted customer service and they asked for me to send pix and then refunded me! The product was bad so I took one star off but the service was great!

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Reviewer Name: Stephanie Rodic

Review Submission Date: 2022-05-01

Review Title: Placed an order at Easter
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Review Description: Placed an order at Easter, When I received the item the box was crushed and badly damaged. I attempted to contact customer service three times and no response, Disgusting. I will not be ordering from them again

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Reviewer Name: ClaraB

Review Submission Date: 2021-11-21

Review Title: No response
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Review Description: Wasn’t happy with the colour of a lipstick (nothing like the colour on website OR the colour on the box it came in). Emailed customer service twice and no response. Poor. Won’t order again, which is a shame as their products look really nice.

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Reviewer Name: ClaraB

Review Submission Date: 2021-11-21

Review Title: No response
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Review Description: Wasn’t happy with the colour of a lipstick (nothing like the colour on website OR the colour on the box it came in). Emailed customer service twice and no response. Poor. Won’t order again, which is a shame as their products look really nice.

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Reviewer Name: June Symes

Review Submission Date: 2021-04-20

Review Title: Got the stay all day lipstick
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Review Description: Got the stay all day lipstick. Does not stay all day and useless with a face mask. Will got back to the brand I've used before.

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Reviewer Name: June Symes

Review Submission Date: 2021-04-20

Review Title: Got the stay all day lipstick
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Review Description: Got the stay all day lipstick. Does not stay all day and useless with a face mask. Will got back to the brand I've used before.

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Reviewer Name: Rhiannon Nell Oliver

Review Submission Date: 2021-01-22

Review Title: Good customer service
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Review Description: My package was left on my porch and consequently stolen (I assume). Told Stila about this, they replied quickly and then resent the products without me having to fight tooth and nail. And the products are great. Quality products and quality customer service.

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Reviewer Name: Rhiannon Nell Oliver

Review Submission Date: 2021-01-22

Review Title: Good customer service
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Review Description: My package was left on my porch and consequently stolen (I assume). Told Stila about this, they replied quickly and then resent the products without me having to fight tooth and nail. And the products are great. Quality products and quality customer service.

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Reviewer Name: kitty

Review Submission Date: 2020-02-07

Review Title: love you, mean it!
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Review Description: fast responses, replacement product arrived today safely packed and in perfect condition! Thank you!! Xoxo

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