Introduction
Stio.com is an outdoor lifestyle brand that offers a wide range of apparel, accessories and equipment for outdoor enthusiasts. Founded in 2011, the company is based in Jackson Hole, Wyoming and prides itself on its mission to provide high-quality, eco-friendly products for people who love spending time in the mountains. Stio's products are designed with performance, sustainability and style in mind and are tailored for a range of activities, including skiing, hiking, climbing and fly-fishing.
Pros and Cons
Pros:
- High-quality products that are designed for outdoor enthusiasts
- Eco-friendly materials and practices used in production
- Free shipping on orders over $100
- Great customer service and returns policy
Cons:
- Products can be expensive compared to other outdoor brands
- Limited selection in certain categories, such as women's clothing
- Some sizing inconsistencies have been reported
User Experience
Stio.com has a clean and easy-to-navigate website that features high-quality images and detailed descriptions of each product. The site is well-organized and customers can easily filter products by activity, gender, size, color and price. The checkout process is simple and straightforward, with options for guest checkout or creation of an account. Customers can also track their orders and view their order history through their account dashboard.
Pricing and Value for Money
Stio's products can be expensive compared to other outdoor brands, with prices ranging from $20 for accessories to $600 for high-end jackets. However, the quality and eco-friendly nature of the products justify the higher price point, and the company frequently offers promotions and discounts to make the products more accessible. Stio's commitment to sustainability and ethical practices also adds value to the products and appeals to customers who prioritize these values.
Alternatives
There are many outdoor brands that offer similar products to Stio, including Patagonia, The North Face, Arc'teryx and REI. Each of these brands has its own unique features and value propositions, and customers should compare products and prices to determine which brand best meets their needs.
Customer Service
Stio's customer service is excellent, with a responsive and helpful team that can assist customers with questions about products, sizing, returns and exchanges. The company offers a comprehensive returns and exchanges policy, allowing customers to return items within 60 days for a refund or exchange. Stio's website also features a helpful FAQ section and sizing guide to assist customers in making informed purchasing decisions.
Product Quality and Selection
Stio's products are high-quality and designed for performance, with features like waterproof and breathable materials, advanced insulation and technical construction. The company offers a range of products for different activities, including skiing, hiking, climbing and fly-fishing, and also provides a line of casual wear for everyday wear. However, some customers have reported sizing inconsistencies and limited selection in certain categories, such as women's clothing.
Website Usability
Stio.com is user-friendly and easy to navigate, with a clean and modern design that showcases the products effectively. The website's search function and filters make it simple to find products by activity, gender, size and price, and customers can create an account to save their information and track their orders.
Returns and Exchanges
Stio's returns and exchanges policy is generous, allowing customers to return items within 60 days for a refund or exchange. The company provides a prepaid return label for customers in the US and offers a straightforward process for initiating returns through the website.
Promotions and Discounts
Stio frequently offers promotions and discounts on its products, including seasonal sales and special offers for email subscribers. The company's social media pages are also a good source of information on current promotions and discounts.
Reputation
Stio has a good reputation in the outdoor industry, with a commitment to sustainability and ethical practices that sets it apart from other brands. The company's products are well-made and designed for performance, and customers appreciate the combination of style and functionality.
Payment Options
Stio accepts all major credit cards, as well as PayPal and Apple Pay. Customers can also use gift cards and Stio store credit to make purchases on the website.
Loyalty Programs
Stio does not currently offer a loyalty program, but customers can sign up for the company's email list to receive exclusive offers and promotions.
Customer Reviews
Stio's products have generally positive reviews from customers, with many customers praising the quality and performance of the products. Some customers have reported sizing inconsistencies and limited selection in certain categories, but overall, Stio is well-regarded by its customer base.
Community Involvement
Stio is committed to promoting outdoor recreation and environmental conservation through its Stewardship program. The program supports nonprofit organizations that work to protect the environment and promote outdoor recreation, and Stio also partners with local organizations and businesses in Jackson Hole to support the community.
Shipping and Costs
Stio offers free shipping on orders over $100 within the US, and ships internationally for an additional fee. The company provides a range of shipping options, including standard, expedited and overnight shipping. Customers can track their orders and view their order history through their account dashboard.
