Stitchandstory User Reviews

Introduction

Stitch and Story is a popular online store that specializes in knitting and crochet kits for beginners and experienced crafters alike. The company was founded in 2012 by two friends with a passion for knitting and has since grown into an international brand with a loyal following.

Pros and Cons

One of the main advantages of purchasing a knitting or crochet kit from Stitch and Story is that everything you need to complete your project is included in the box, making it easy and convenient. The downside is that the kits can be a bit on the pricey side compared to purchasing the individual supplies separately.

User Experience

Navigating the Stitch and Story website is a breeze, with clear categories and easy-to-use filters to help you find exactly what you're looking for. The site also features plenty of helpful tutorials and guides for beginners, making it an excellent resource for those new to knitting and crochet.

Pricing and Value for Money

As previously mentioned, some of the kits on the Stitch and Story website can be a bit pricey. However, when you factor in the convenience of having all the supplies you need in one place and the quality of the materials provided, the overall value for money is excellent.

Alternatives

Depending on what you're looking for, there are plenty of alternatives to Stitch and Story out there. Other popular online knitting and crochet stores include We Are Knitters, LoveCrafts, and KnitPicks.

Customer Service

Stitch and Story has a reputation for excellent customer service, with a dedicated support team available to answer any questions or resolve any issues you may have. Customers also have the option to reach out via email or social media.

Product Quality and Selection

One of the things that sets Stitch and Story apart from other knitting and crochet retailers is the quality of their products. The company prides itself on sourcing the finest materials for their kits, ensuring that each project is of the highest quality. Additionally, the selection of projects available is impressive, with options for both beginners and advanced crafters.

Website Usability

The Stitch and Story website is clean, intuitive, and easy to navigate, with a user-friendly interface that makes it easy to find what you're looking for. The site is also optimized for mobile, so you can shop on the go.

Returns and Exchanges

Customers who are not satisfied with their purchase can return their items within 14 days of receiving them for a full refund or exchange. The items must be new and unused, and in their original packaging.

Promotions and Discounts

Stitch and Story frequently offers promotions and discounts on their products, including free shipping and discounts on select kits. Customers can sign up for the company's newsletter to stay up to date on the latest sales and deals.

Reputation

Stitch and Story has a strong reputation for providing high-quality products and excellent customer service. The company has received numerous positive reviews from customers around the world.

Payment Options

Stitch and Story accepts a variety of payment methods, including Visa, Mastercard, American Express, and PayPal.

Loyalty Programs

While Stitch and Story does not currently offer a loyalty program, the company does have a referral program that rewards customers for referring their friends and family to the site.

Customer Reviews

Customers rave about the quality of the materials and the ease of use of the kits. Many beginners have particularly appreciated the detailed instructions included with each kit.

Community Involvement

Stitch and Story is active on social media and often shares customer projects and tips on their Instagram feed. The company also partners with various organizations to promote knitting as a mental health tool and to teach underprivileged communities how to knit.

Shipping and Costs

Stitch and Story offers free shipping on all orders over $50 within the United States. Shipping rates for orders under $50 vary based on location and weight. International shipping is also available at an additional cost.