Stonerefurb User Reviews

Introduction

Stonerefurb.co.uk is an online store that specializes in selling refurbished stone products, such as paving stones, walling stones, and coping stones. The company aims to offer high-quality products at affordable prices, while also promoting sustainability by reducing waste through the refurbishment of existing stones.

Pros and Cons

Pros: - Wide selection of stone products - Affordable prices - Sustainable approach to stone refurbishment - User-friendly website Cons: - Limited product warranties - Shipping costs can be high

User Experience

The website is easy to navigate, with clear product descriptions and images. The checkout process is also straightforward, with multiple payment options available. Customers can create an account to track their orders and save their billing and shipping information for future purchases.

Pricing and Value for Money

Stonerefurb.co.uk offers competitive prices for its refurbished stone products, with discounts of up to 50% off the original retail price. While some products may have limited warranties, overall, customers can expect good value for money.

Alternatives

There are a few other online stores that sell refurbished stone products, such as Huws Gray and Stone Warehouse. However, Stonerefurb.co.uk stands out for its focus on sustainability and affordable prices.

Customer Service

Stonerefurb.co.uk offers responsive customer service through phone and email support. Customers can also use the website's contact form to submit inquiries. While the company does not have a physical store, customers can arrange to collect their orders from the warehouse.

Product Quality and Selection

Stonerefurb.co.uk offers a wide selection of refurbished stone products, including paving stones, walling stones, and coping stones. While the products are not brand new, they are structurally sound and have been cleaned and refurbished. Customers can expect to receive high-quality products that are comparable to new stones.

Website Usability

The website is user-friendly, with clear categories and filters to help customers find the products they need. The checkout process is also straightforward, with options to sign up for an account or checkout as a guest.

Returns and Exchanges

Customers can return products within 14 days of delivery, provided that the items are in their original condition. While returns are free, customers will need to cover the cost of return shipping.

Promotions and Discounts

Stonerefurb.co.uk occasionally offers promotions and discounts, such as seasonal sales or discounts on specific products. Customers can sign up for the email newsletter to receive updates on these promotions.

Reputation

Stonerefurb.co.uk has a positive reputation among customers for its affordable prices and high-quality refurbished stone products. The company's focus on sustainability has also won it praise from environmentally-conscious shoppers.

Payment Options

Stonerefurb.co.uk accepts payment through major credit and debit cards, as well as PayPal.

Loyalty Programs

At this time, Stonerefurb.co.uk does not offer a loyalty program.

Customer Reviews

Customers have left positive reviews for Stonerefurb.co.uk, praising the company for its affordable prices and quality products. Some customers have noted that shipping costs can be high, but overall, feedback has been largely positive.

Community Involvement

Stonerefurb.co.uk has not shared any information about its community involvement or charitable contributions.

Shipping and Costs

Stonerefurb.co.uk offers shipping throughout the UK mainland. Shipping costs vary depending on the size and weight of the order, but can range from £35 to £100 or more. Customers can also arrange to pick up their orders from the warehouse to avoid shipping costs.