Users Voice for Straighttalk

96% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Straighttalk
Straighttalk Overall rating
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User Interface
Quality

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Review article published on: 21 Aug 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 2.8 1 2.7 3.8 2.7
Dec 2022 1.4 5 5 5 5 5
Jan 2023 5 3.4 1.5 1.4 4.2 4.6
Feb 2023 1 5 5 5 5 5
Mar 2023 1 5 5 5 5 5
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Detailed Straighttalk Review by

Introduction

StraightTalk.com is a wireless mobile service provider owned by Tracfone Wireless. The company was founded in 2009 and it offers no-contract plans with nationwide coverage on America’s largest and most dependable networks. With Straight Talk, customers can enjoy the same network and same towers as the big carriers, but at a much lower cost.

Pros and Cons

Pros:
  • No contracts or credit checks
  • Unlimited talk, text, and data plans available
  • Can keep and transfer existing phone number
  • Bring your own phone option
  • Affordable plans and prices
Cons:
  • May experience throttling during peak usage periods
  • May experience slower data speeds in some areas
  • Not compatible with all phones
  • Poor customer service experiences reported by some users

User Experience

Straight Talk’s website is user-friendly, easy to navigate, and provides all the necessary information to make an informed purchase decision. The site offers an array of plans and phones, as well as a coverage map to help customers determine if the service is available in their area.

Pricing and Value for Money

Straight Talk provides affordable plans and pricing, compared to the big carriers. The plans start at $35 per month, and the unlimited plans start at $45 per month. Customers can also save up to $20 per month with auto-refill.

Alternatives

Other companies that offer prepaid mobile wireless services that can be considered as alternatives to Straight Talk include:
  • Boost Mobile
  • Metro by T-Mobile
  • Cricket Wireless

Customer Service

Straight Talk’s customer service has received mixed reviews. Some customers have reported excellent customer service, while others have reported poor experiences. The company offers customer support via phone, email, and chat.

Product Quality and Selection

Straight Talk offers a range of up-to-date smartphones from popular brands, as well as basic flip phones for those who prefer a more simple phone. All phones purchased from Straight Talk come with a one-year warranty.

Website Usability

The Straight Talk website is easy to navigate, with clear menus and a layout that makes it easy to find the information needed. The site is also mobile-friendly, meaning customers can easily access it from their smartphones and tablets.

Returns and Exchanges

Straight Talk offers a 30-day return policy for defective products, while customers can exchange their phone within 30 days if they are not happy with it. The company also offers a one-year warranty on all phones purchased from its website.

Promotions and Discounts

Straight Talk frequently offers promotions and discounts for customers who purchase their phones or plans online. These promotions include discounts on the purchase price, free accessories, and more.

Reputation

Straight Talk has a good reputation in the mobile wireless service industry, with many customers citing its affordability and no-contract plans as major selling points. The company has received some negative reviews regarding its customer service, but this is generally not a major issue.

Payment Options

Customers can make payments for their Straight Talk plan through a range of payment options, including credit card, debit card, PayPal, and even Bitcoin.

Loyalty Programs

Straight Talk does not currently offer any loyalty programs for its customers.

Customer Reviews

The Straight Talk website features a range of customer reviews for both its phones and plans. These reviews are generally positive and provide useful information for customers.

Community Involvement

Straight Talk does not have a strong community involvement program at this time.

Shipping and Costs

Straight Talk provides free standard shipping for all orders, with the option to expedite shipping for an additional fee. All prices on the website are inclusive of taxes and fees.

Straighttalk Recent User Reviews

User Rating

1 stars

170

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Reviewer Name: Chuck Treppeda

Review Submission Date: 2023-01-30

Review Title: I've been a customer for over twelve…
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Review Description: I've been a customer for over twelve years. I recreantly switched my mobile service to Visible because the support for Straight Talk is utterly horrendous. The service reps are extremally polite but have no idea what they're doing, don't have a good grasp of the English language and are basically incompetent. I still have their home phone service because, unfortunately, I've found no other option at that price point.

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Reviewer Name: Gary

Review Submission Date: 2023-01-29

Review Title: Bought g moto power 2022 with straight…
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Review Description: Bought g moto power 2022 with straight talk as a package from walmart. Immediately after initializing phone, sending text sms did not and 5 months later still does not work. Customer service 6x's did not fix.

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Reviewer Name: John Holston

Review Submission Date: 2023-01-28

Review Title: The Absolute Worst cell phone…
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Review Description: The Absolute Worst cell phone company!!!! No-One Ever calls you back But when someone calls you back YOU the customer can Still be on hold forever... and when You think after 20 plus minutes You'll get someone to talk to, the call will be Disconnected!!! You'll have to start all over again!!! Now phone Service in the last month has been Horrific!!!Will Never Use This Company again!!!!!

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Reviewer Name: Christian Breton

Review Submission Date: 2023-01-28

Review Title: Straightalk sim at Walmart
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Review Description: Purchased a sim card at Walmart, neither Walmart support nor straighttalk support could get it working at their end. Walmart refused to refund me because the package was open. How can we know if it’s going to work or not. I had checked on their site to make sure my iphone 13 was compatible and it is supposed to be. I’ve talked with 5 support agent, and gave up. I finally purchased an esim package from another provider online, which worked after setup.

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Reviewer Name: Blessed Favored

Review Submission Date: 2023-01-27

Review Title: If I can give less than zero I will it…
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Review Description: If I can give less than zero I will it is horrible they play on the phone everyone do not use this service provider you get what you pay for they are terrible just terrible

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Reviewer Name: Linda Brown

Review Submission Date: 2023-01-26

Review Title: If possible I would have given negative…Worse CS ever dealt with
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Review Description: If possible I would have given negative stars. I have never dealt with such sorry customer service. Became so frustrated that I ask for Supervisor and CSR hung up on me.Cannot understand a thing he said.Will be looking for an alternative.

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Reviewer Name: Brooke Lewis

Review Submission Date: 2023-01-26

Review Title: I was a customer for a long time
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Review Description: I was a customer for a long time. When I tried to change my number, my phone stopped working and wouldn't make or receive calls. I talked to 7 customer service agents and none of them got my phone fixed. I was without service for OVER 36 HOURS so I called and canceled my service and went to AT&T. I had half of a month of my service left and wanted them to refund me the money that they owed me. The refund guy was very rude and told me that I would have to call my bank to get my money back.

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Reviewer Name: Denis-Brooke Lewis

Review Submission Date: 2023-01-26

Review Title: I was a customer for a long time
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Review Description: I was a customer for a long time. When I tried to change my number, my phone stopped working and wouldn't make or receive calls. I talked to 7 customer service agents and none of them got my phone fixed. I was without service for OVER 36 HOURS so I called and canceled my service and went to AT&T. I had half of a month of my service left and wanted them to refund me the money that they owed me. The refund guy was very rude and told me that I would have to call my bank to get my money back.

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Reviewer Name: Jed Kocher

Review Submission Date: 2023-01-24

Review Title: I had a phone that broke under…
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Review Description: I had a phone that broke under warranty. Just like everyone else, bad service and lies. Called every 2 to 3 days and of course someone new every time. Said phone not in warehouse one time, then another time phone will be there in 2 days but no show. Then in 2 months when I threatened to run this through my lawyer, I got my phone in 4 days but it was a way older model. So they got a broken $500 phone and the mailed me a $150 rebuilt phone. Liers and thieves.

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Reviewer Name: Narla Abner

Review Submission Date: 2023-01-21

Review Title: I ordered a phone with my visa card
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Review Description: I ordered a phone with my visa card. I got a email wih order number number and the information they needed.I have called straighttalk 4 times .They said it would be processed and would have my phone by today.Never came.Now they claim they can't find a order for it

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