Straighttalk Reviews

Voted Terrible (1/5)

1295 Votes

85 Reviews

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In the Big Sales category

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92% users rated Terrible
5% users rated Poor
2% users rated Average
0% users rated Very Good
1% users rated Excellent
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D David
15 days ago

I have an account with them

My review for straighttalk.com I have an account with them. I had 1GB of add-on data on my account since June of 2023. I redeemed 1,000 points and got this extra data. It's now February 2024. Out of nowhere, my 1GB of add-on vanished. None of their people can comprehend my problem. They kept telling me they didn't have a credit card transaction on it. I kept telling them there never was, it was automatically added when I redeemed points. They had NO COMPREHENSION of what I was talking about after I explained in great detail. My advice to this company--HIRE PEOPLE WITH A BRAIN!!
J John Berryhill
16 days ago

Straight talk supports thieves

My review for straighttalk.com My phone was stolen before I could set it up. I have the phone info and receipt but straight talk will do nothing to help me. The worst phone company. They support thieves
A Aliza Israel
20 days ago

Choosing Quality Over Frustration: My Honest Experience with Straight Talk

As a potential customer looking to switch from T-Mobile, I reached out to Straight Talk with high hopes. Unfortunately, my encounter with their customer service team left me incredibly disappointed. The representative I spoke with seemed clueless and unhelpful, and even the supervisor I escalated to lacked basic information like the name of the transferring agent. This lack of knowledge and professionalism made me reconsider my decision. While affordability is important, I firmly believe that exceptional customer service is priceless. I would much rather invest in a service that values its customers and provides knowledgeable support, even if it means paying a bit more. The potential headache of dealing with disorganized and rude representatives is simply not worth it. In the end, my experience with Straight Talk highlighted the importance of quality service over cost savings. It's crucial to feel valued and supported as a customer, and unfortunately, this was lacking in my interaction with the company. I'll continue my search for a provider that not only offers competitive prices but also prioritizes excellent customer care.
C Carlon Golston Davenport
20 days ago

Customer service is beyond horrible

My review for straighttalk.com Customer service is beyond horrible, they will not help u and hang up in your face!! They were better before being purchased by Verizon, and now only allow Verizon or unlocked phones and no longer accept phones from other carriers. That was very dumb business move, I urge people to find a different carrier. Maybe even red pocket
J James
21 days ago

Why Straight Talk is a Lifesaver for Savings and Service

When I first stumbled upon Straight Talk, I was skeptical. However, their affordable plans and reliable service quickly changed my mind. The seamless transition from my previous provider to Straight Talk was effortless, and their customer service went above and beyond to assist me every step of the way. Unlike other platforms, Straight Talk's strict policy against profanity ensures a respectful environment for all users. The focus on creating a safe space for communication showcases their commitment to professionalism and integrity. It's refreshing to see a company prioritize decency in all interactions. Moreover, the efficiency and affordability of their plans speak volumes about their dedication to customer satisfaction. I've saved a significant amount of money without compromising on quality. In a world where every penny counts, Straight Talk is a beacon of light in the sea of telecommunications options. So, if you're searching for a reliable provider that values your experience and your wallet, look no further than Straight Talk. Trust me, you won't be disappointed!
T Tops Mafioso
24 days ago

DO NOT BUY FROM THERE YOU’RE BETTER OFF…

My review for straighttalk.com DO NOT BUY FROM THERE YOU’RE BETTER OFF THROWING YOUR MONEY DOWN THE DRAIN IF YOU DONT WANT IT. THE WORST EXPERIENCE EVER WITH ANY MOBILE NETWORK. IM SO SURPRISED THAT THEY ARE EVEN RUNNING. UTTER TRASH!
J Jerica Raymon
25 days ago

Transformed by Superior Service: A Glowing Review for StraightTalk

Reflecting on my past experiences, I stumbled upon StraightTalk—the game-changer. Initially skeptical, I ventured into their customer service realm, with doubts lingering from prior disappointments. Nevertheless, their team shattered my preconceptions with unwavering support and patience that left me in awe. Navigating through my concerns, I encountered a minor hiccup where I needed to speak with a higher-level representative. Much to my surprise, not only did they seamlessly transfer me, but the high-uppers went above and beyond to resolve my issue promptly and gracefully. This level of dedication and efficiency stood out in stark contrast to my previous encounters. Leaving behind the frustrations that once clouded my perception, I now confidently vouch for StraightTalk. Their dedication to customer satisfaction and prompt resolutions have earned my trust and loyalty. StraightTalk, you have not only redeemed yourselves but have also won a dedicated advocate. Thank you for transforming this skeptic into a believer.
J Jack Jones
29 days ago

Straight Talk simply doesn’t work

My review for straighttalk.com Straight Talk simply doesn’t work. Customer Service isn’t and will tell you a different lie to offend your senses each call, which will be often. No refunds and service.
C corey jourden
30 days ago

Why bother even for the price.

My review for straighttalk.com It simply amazes me how straight talk can seemingly show its simplicity yet to help anyone, one must speak to another person who does not understand the language. When it comes to getting a plan they are not quick to help but rather to tell you to dispute or cancel orders. When they say to you let me take notes so that you don't have to repeat yourself, it's a ploy and doesn't even matter. They do not read the notes and they do ask you so you end up repeating yourself.
M Michelle
33 days ago

No way of getting ahold of them, no phone and no internet

My review for straighttalk.com No way of getting ahold of them, they did not refill my phone or internet even though I paid them. They keep sending me to a website to get help when I've clearly stated I have no internet, because of their mistake. Not mine. I have no phone. Only text. Restarted it, 20 times already, did nothing. 4 + hours in with no phone.
J Jonathan
33 days ago

Long time customer, never again

My review for straighttalk.com It was decent over the years but I hadn't had any problems. Was a costumer from 2015. They deactivated my sim car while I was out of the country. Total bummer and took a while to figure out what happened. Got a new one and a 3 month plan end of November. End of December phone stops working. After weeks of trying to sort it out, got a new sim. Now I find out that my phone isn't compatible, even though it's a newer phone and I've used it with straight talk since I bought it 2 years ago. Now I'm out the 90 bucks for the 2 months I'll never get to use. I'm not going to get refunded. I'm never using straight talk again. It's not worth it. When other plans were really expensive it was a good deal. Now most major brands offer some good rates and the customer service is far better. Don't bother with straight talk.
N Natasha
43 days ago

The straight-talk team is extremely…

My review for straighttalk.com The straight-talk team is extremely unprofessional. I swear they troubleshoot as if they were still in kindergarten. They need to learn how to fix devices...turning on and off the device does not solve everything. They told me that I had a PIN and an email address on my account that I was unaware of, so they refused to issue me a refund. Why couldn't you return it if I paid with a credit card? This company doesn't know what they're doing. FYI, please hire someone who's educated in fixing electronic devices! I will be doing a different review on the manager and customer service representative I spoke with today.
A Ashley Thomas
44 days ago

What was decent up until last summer

My review for straighttalk.com What was decent up until last summer, now its dropped calls, roaming, no customer service. Can't even transfer current number. BS. Called & messaged multiple times, no humans work there anymore its all automated.
C CHIP Klug
44 days ago

My bill was paid and active when my…

My review for straighttalk.com My bill was paid and active when my phone failed. I bought a phone from a different carrier. Straight talk would not give me a transfer pin number to the new carrier unless they could text me at the phone number for the phone that doesn't work. As far as I'm concerned they've stolen my phone number of 30 years. Never again. Customer service could have easily resolved this problem if their on line service actually replied properly in the first place!
T TJ Harrell
46 days ago

Run away or you’ll be sorry.

My review for straighttalk.com They started overbilling me on autopay. It was $54for years then doubled for two months before I caught it. Trying to deal with India based customer service is impossible because they are illiterate in the English language. Also liars. Had to call my bank to stop payment. I'm sure my phone is locked now, Thankfully my phone is ancient and needs replacing. Incompetent, deceitful and despicable company.

Introduction

StraightTalk.com is a wireless mobile service provider owned by Tracfone Wireless. The company was founded in 2009 and it offers no-contract plans with nationwide coverage on America?s largest and most dependable networks. With Straight Talk, customers can enjoy the same network and same towers as the big carriers, but at a much lower cost.

Pros and Cons

Pros:
  • No contracts or credit checks
  • Unlimited talk, text, and data plans available
  • Can keep and transfer existing phone number
  • Bring your own phone option
  • Affordable plans and prices
Cons:
  • May experience throttling during peak usage periods
  • May experience slower data speeds in some areas
  • Not compatible with all phones
  • Poor customer service experiences reported by some users

User Experience

Straight Talk?s website is user-friendly, easy to navigate, and provides all the necessary information to make an informed purchase decision. The site offers an array of plans and phones, as well as a coverage map to help customers determine if the service is available in their area.

Pricing and Value for Money

Straight Talk provides affordable plans and pricing, compared to the big carriers. The plans start at $35 per month, and the unlimited plans start at $45 per month. Customers can also save up to $20 per month with auto-refill.

Alternatives

Other companies that offer prepaid mobile wireless services that can be considered as alternatives to Straight Talk include:
  • Boost Mobile
  • Metro by T-Mobile
  • Cricket Wireless

Customer Service

Straight Talk?s customer service has received mixed reviews. Some customers have reported excellent customer service, while others have reported poor experiences. The company offers customer support via phone, email, and chat.

Product Quality and Selection

Straight Talk offers a range of up-to-date smartphones from popular brands, as well as basic flip phones for those who prefer a more simple phone. All phones purchased from Straight Talk come with a one-year warranty.

Website Usability

The Straight Talk website is easy to navigate, with clear menus and a layout that makes it easy to find the information needed. The site is also mobile-friendly, meaning customers can easily access it from their smartphones and tablets.

Returns and Exchanges

Straight Talk offers a 30-day return policy for defective products, while customers can exchange their phone within 30 days if they are not happy with it. The company also offers a one-year warranty on all phones purchased from its website.

Promotions and Discounts

Straight Talk frequently offers promotions and discounts for customers who purchase their phones or plans online. These promotions include discounts on the purchase price, free accessories, and more.

Reputation

Straight Talk has a good reputation in the mobile wireless service industry, with many customers citing its affordability and no-contract plans as major selling points. The company has received some negative reviews regarding its customer service, but this is generally not a major issue.

Payment Options

Customers can make payments for their Straight Talk plan through a range of payment options, including credit card, debit card, PayPal, and even Bitcoin.

Loyalty Programs

Straight Talk does not currently offer any loyalty programs for its customers.

Customer Reviews

The Straight Talk website features a range of customer reviews for both its phones and plans. These reviews are generally positive and provide useful information for customers.

Community Involvement

Straight Talk does not have a strong community involvement program at this time.

Shipping and Costs

Straight Talk provides free standard shipping for all orders, with the option to expedite shipping for an additional fee. All prices on the website are inclusive of taxes and fees.