Users Voice for Submarino

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Submarino
Submarino Overall rating
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Review article published on: 15 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 1.8
Jan 2023 5 3 3.4 3.1 3.3 5
Feb 2023 5 5 5 5 5 3.4
Mar 2023 5 5 5 5 5 3.1
Line Chart for Rating of peer stores

Detailed Submarino Review by

Introduction: is a Brazilian e-commerce platform that offers a wide range of products, including electronics, home appliances, books, movies, and games. Owned by B2W Digital, is one of the most popular online retailers in Brazil and has over 20 million registered users.

Pros and Cons:

  • Large selection of products from various categories.
  • Competitive pricing and regular promotions and discounts.
  • User-friendly website with easy navigation and search functions.
  • Diverse payment options, including debit and credit cards, Boleto, and PayPal.
  • Slow delivery times and limited shipping options.
  • Customer service can be slow to respond at times.
  • Some products may not have detailed descriptions or reviews.

User Experience: provides a seamless user experience with a minimalist design and clear navigation. The website is easy to navigate with clear categories, and search functions allow users to find products quickly. also provides customer reviews and ratings, which can help buyers make informed decisions.

Pricing and Value for Money: offers competitive pricing on products, with regular discounts and promotions. The website also offers value for money through its loyalty programs and cashback offers.


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Customer Service:

The customer service at can be slow to respond at times, but the support team is generally responsive and helpful. Customers can contact the support team via email, phone, or live chat.

Product Quality and Selection: provides high-quality products from various categories, including electronics, home appliances, and more. The website also offers a range of brands and styles to choose from, giving buyers a broad range of options.

Website Usability: provides a user-friendly website with easy-to-use navigation and search functions. The website loads quickly and is easy to use on both desktop and mobile devices.

Returns and Exchanges: offers a hassle-free returns policy on faulty or damaged products. Buyers can request a return or replacement via the website or by contacting customer support.

Promotions and Discounts: provides regular promotions and discounts on various products, including free shipping, cashback offers, and loyalty programs.

Reputation: is a reputable online retailer with over 20 million registered users. The website has an overall positive reputation, with many satisfied customers praising the platform for its competitive pricing, variety of products, and user-friendly website.

Payment Options: provides various payment options, including credit and debit cards, Boleto, and PayPal.

Loyalty Programs: provides loyalty programs that offer cashback and other benefits to frequent shoppers. Users can earn points on purchases and redeem them for discounts or other rewards.

Customer Reviews: provides customer reviews and ratings on products, allowing buyers to make informed decisions based on other users' experiences.

Community Involvement: supports various charities and social initiatives through its Corporate Social Responsibility program.

Shipping and Costs: offers various shipping options, including standard, express, and in-store pickup. Shipping costs may vary depending on the location and size of the package.

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