Users Voice for Sunglasses-shop

39% users rated Terrible
4% users rated Poor
0% users rated Average
4% users rated Very Good
53% users rated Excellent
Pie Chart Review Representation for Sunglasses-shop
Sunglasses-shop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 1.3 1.4 4.7 5 2.8
Nov 2022 5 1.4 1.1 4.2 1 2
Dec 2022 3.3 5 5 5 5 5
Jan 2023 5 1.4 1.3 3.3 4.9 5
Mar 2023 5 1.3 5 5 3 1.8
Line Chart for Rating of peer stores

sunglasses-shop.co.uk

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patpat.com

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shein.com

Detailed Sunglasses-shop Review by

Introduction

Sunglasses-shop.co.uk is an online retailer for designer sunglasses, offering a huge selection of premium eyewear brands such as Ray-Ban, Oakley, Persol and many more. The website was founded in 2002 and has since grown to become one of the leading online destinations for high-quality sunglasses in the UK market.

Pros and Cons

Pros:
  • Huge selection of designer sunglasses
  • Competitive prices
  • Free next day UK delivery
  • 30-day returns policy
  • Excellent customer service
Cons:
  • No international shipping
  • Prices can be higher than other retailers selling the same products

User Experience

The website interface is user-friendly, making it easy to navigate and find the desired products. With an easy-to-use search bar and well-organised categories, customers can easily find the sunglasses they want. Moreover, Sunglasses-shop.co.uk provides detailed product pages with multiple product images, product descriptions, and customer reviews, thus making it easier for customers to make informed shopping decisions.

Pricing and Value for Money

Prices at sunglasses-shop.co.uk are relatively competitive, although some products may be slightly more expensive than other online retailers. Nonetheless, the store regularly has promotions and discounts on different products, making their prices very reasonable for the high-quality of products they offer. Additionally, they offer free next day delivery on orders over £80, making their products even more value for money.

Alternatives

Ray-Ban, Sunglasses Hut, and Smartbuyglasses are some of the online retailers providing alternatives to Sunglasses-shop.co.uk. These stores offer similar designer sunglasses collections, with similar pricing structures and shipping policies.

Customer Service

Sunglasses-shop.co.uk has a highly responsive and helpful customer service team that is ready to assist customers with any queries or concerns. Customers can reach out to them via phone or email, with the live chat available on their website. Also, their FAQ page addresses most of the commonly-asked questions, making it easier for customers to get answers to their queries.

Product Quality and Selection

Sunglasses-shop.co.uk offers a wide selection of high-quality designer sunglasses from some of the world's most renowned brands. Moreover, they have a diverse collection of lens colours and styles, making it easy for customers to find a pair of sunglasses that perfectly suits their preferences.

Website Usability

Sunglasses-shop.co.uk has a simple and sleek design, making it easy for customers to browse the website's various categories and products. The website is fast and responsive, with a search function that works well. The website is easily navigable and user-friendly, with all the necessary information displayed clearly on each page.

Returns and Exchanges

Sunglasses-shop.co.uk has an extensive returns policy in place, allowing customers to return their products within 30 days of purchase. The company provides a prepaid returns label with each order, making the process simple and hassle-free. If the customer wishes to exchange the product, they can do so by contacting customer service to arrange a replacement at no additional cost.

Promotions and Discounts

Sunglasses-shop.co.uk regularly offers promotions and discounts on different products. Customers who subscribe to the store's mailing list can receive exclusive offers and discounts. Also, students can take advantage of a 20% student discount on their orders.

Reputation

Sunglasses-shop.co.uk has an excellent reputation within the UK's online retail space. The store is known for its high-quality designer sunglasses, fast and free delivery, great customer service, and hassle-free returns policy. The company has received a lot of positive feedback from satisfied customers, which speaks to the store's credibility and reputation.

Payment Options

Sunglasses-shop.co.uk accepts payment via several payment options, including debit and credit cards, PayPal, and Amazon Pay. The payment process is secure, ensuring customers can make purchases without worrying about security breaches or fraud.

Loyalty Programs

Sunglasses-shop.co.uk does not currently have a traditional loyalty program, but their mailing list offers subscribers a range of exclusive deals, discounts and promotions.

Customer Reviews

Sunglasses-shop.co.uk boasts a large number of positive customer reviews on multiple review sites such as Trustpilot. The store has consistently received high scores for their quality products, fast delivery, and excellent customer service. The reviews are a testament to the store's commitment to providing a positive shopping experience to their customers.

Community Involvement

Sunglasses-shop.co.uk actively supports various charitable causes and has made several donations to different charities, including Guide Dogs UK. Furthermore, they offer discount codes and sponsorships to bloggers and influencers who promote their products on social media.

Shipping and Costs

Sunglasses-shop.co.uk offers free next day UK delivery on orders of £80 and above. They also offer standard delivery, which is typically free and takes 3-5 days. Additionally, they offer international delivery to select countries for a charge. Finally, they provide excellent tracking information so that customers can stay up to date with their order's status at all times. In conclusion, sunglasses-shop.co.uk is a trusted and reputable online retailer for top-quality designer sunglasses. With their excellent selection of products, secure payment options, fast delivery, hassle-free returns policy, and exemplary customer service, it's easy to see why they've become a firm favourite among sunglasses lovers.

Sunglasses-shop Recent User Reviews

User Rating

5 stars

19

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Reviewer Name: Stephen Edwards

Review Submission Date: 2022-10-21

Review Title: Great service
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Review Description: Not the fastest delivery as the sunglasses I bought appeared to come straight from Rayban in Italy so took one week to arrive, apart from that very minor gripe I'm very pleased with my online experience. Great customer service with emails answered promptly and of course the glasses themselves are top norptch genuine product...I'd happily buy from sunglasses shop again.

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Reviewer Name: Christine Welch

Review Submission Date: 2022-08-31

Review Title: Avoid and keep your money for a…
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Review Description: Avoid and keep your money for a reliable sale I purchased what I thought was Ray Ban Sunglasses received a pair of what I can only describe as tat snow goggles .. e mailed for a return address was fobbed of numerous times with keep item offering discount back and to e mails no joy agreed to a £15 refund and the snow goggles still no reply or mention of refund guess I’ll just cut my losses do not buy!!!! Was told returns go to China and would be too expensive to send back yet I receive said goggles within 3 days ? Avoid, Avoid …

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Reviewer Name: Mark Rees

Review Submission Date: 2022-08-22

Review Title: A very disappointing experience
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Review Description: A very disappointing experience. Order confirmation but no sunglasses!! They ask me to confirm delivery address, which I did and since then I have heard nothing. I have sent numerous emails and have now requested that they cancel the order and issue a full refund. Will escalate this with Paypal on the 26th. Avoid this company. I have since ordered a pair of sunglasses directly from Oakley and received them the following day!!

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Reviewer Name: Hellan Morgane

Review Submission Date: 2022-08-17

Review Title: Asking for details of my bank statement…
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Review Description: Asking for details of my bank statement passport etc meant to be delivered next day! Nothing all I got was an email asking for my ID ! Do not buy from here you will lose ur money absolute disgrace I’ve reported them to my bank do not waste ur money

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Reviewer Name: Jon Anderson

Review Submission Date: 2022-08-12

Review Title: It’s a scam company
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Review Description: It’s a scam company They send you any old tat , Ordered some ray bans obvious copies but what we received I’ve thrown better away. DO Not buy from this dispicable company .

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Reviewer Name: Victoria Underwood

Review Submission Date: 2022-07-15

Review Title: Poor description and no refund
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Review Description: I brought a pair of Rayban Marshall sunglasses that were advertised as ‘black’ on the website. When they arrived the frames were infact very clearly navy blue. I returned these sunglasses on 30th June 2022 and 15 days later I am still waiting for my refund which the sites states are processed within 7 days. I have been in contact various times but am still waiting. Not happy as I only had to return cause the description and pictures did not show the correct colour. 15 days later still no refund. Not happy.

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Reviewer Name: Hester Ryan

Review Submission Date: 2022-05-12

Review Title: After having the most awful experience…
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Review Description: After having the most awful experience in harrods sunglasses department I took my money and spent it here. SO much better, Great customer service will be returning thanks so much guys

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Reviewer Name: James Sandford

Review Submission Date: 2022-05-02

Review Title: Great service as always
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Review Description: Great service as always

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Reviewer Name: Emi Araki

Review Submission Date: 2022-04-26

Review Title: Great service and good price
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Review Description: Great service and good price. Highly recommended

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Reviewer Name: Malcolm McCausland

Review Submission Date: 2022-04-04

Review Title: Won't be back
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Review Description: Order made Tue 29th March, email confirmation received. Site advised would get glasses next day, so was expecting by 31st/1st April.Sent two emails asking for update, no response. Phoned this morning (4th April). Agent advised had replied twice to me, needing id and address verification. Thought this was suspect for an order iv paid in full for. Asked to cancel order, which agent advised has processed and email me, surprise surprise still no email.. yet iv received 3 marketing emails from them since placing order.