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8% users rated Poor
18% users rated Average
10% users rated Very Good
15% users rated Excellent
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Nanette Sciuto
Rediscovering the Joy of Online Thrifting at swap.com
Embracing the world of online thrifting, I stumbled across swap.com and found a treasure trove of unique items that quickly became my go-to shopping destination. The convenience of browsing through a wide range of products from the comfort of my home made it a seamless and enjoyable experience. However, as time went on, I noticed some changes that seemed to impact my shopping journey. The new updates made it challenging to find the items I was looking for, and I found myself feeling frustrated and disheartened. It felt like the magic that initially drew me to swap.com had disappeared. Despite these setbacks, I reached out to customer service to express my concerns. To my surprise, they not only listened attentively to my feedback but also took swift action to address the issues I had encountered. Their dedication to improving the user experience left me impressed and grateful. Thanks to their efforts, I have rediscovered the joy of online thrifting at swap.com. With a renewed sense of excitement, I am delighted to continue exploring their offerings and enjoying the thrill of finding hidden gems once again. N
N Dumont
A True Gem with Detailed Descriptions and Exceptional Customer Service
I cannot say enough good things about my experience with swap.com. Unlike other websites, they provide detailed descriptions, measurements, and multiple images of each item, ensuring that you know exactly what you're getting. This attention to detail has saved me from any surprises upon receiving my orders. Moreover, their customer service is exceptional. I had a minor issue with an order, and their team went above and beyond to resolve it promptly and professionally. They were understanding, kind, and truly put the customer first, which is rare to find nowadays. In a world where online shopping can sometimes feel like a gamble, swap.com stands out as a reliable and trustworthy option. I have consistently received high-quality items that match their listings accurately, making me a loyal and satisfied customer. Trust me when I say that this is a hidden gem worth exploring. G
Gran Grumps
Upset vendor
My overview for swap.com I'm by no means going get a return to cowl the postage of the garments! Simply an enormous loss, higher off to promote on FB market place. L
Lauren
A Glimpse of Disappointment Turned into Regrettable Change
Transitioning to the new management under "The Jay Group," swap.com took a turn for the worst. The once-dependable platform lost its sheen, leaving customers like me disheartened. The meticulous attention to detail in the listings vanished, now reduced to a mere shadow of its former self. Placing an order turned from anticipation to frustration, with weeks passing by without any progress. The returns policy became a rigid barrier, constraining the freedom thrifted items once offered. Nostalgia tinged my latest order, spurred by lingering store credit from the previous owners. Placing it on January 13th, hope was quickly dashed as the order stagnated, met with a lackluster response from customer service—leaving me stranded in disappointment. Swap.com, a beacon of online thrift shopping, now shrouded in a veil of regrettable change. The impact of this transition has been nothing short of disheartening, signaling the end of an era. E
Emily Harp
Rescued by Quality Service: My Redemption at swap.com
After my heart sank when swap.com canceled my order inexplicably, I was left reeling with disappointment. I had meticulously chosen over $100 worth of clothes for my rapidly growing son, eager to find a sustainable solution for his ever-changing wardrobe needs. The allure of an online thrift store for boys’ clothing seemed like a dream come true – until it turned into a nightmare of uncertainty. Weeks passed without a trace of shipping information, leaving me in a frustrating limbo. The dreaded email finally arrived, bearing news of a refund due to "unforeseen issues." My anticipation was shattered, replaced by the daunting prospect of restarting my search for affordable, quality clothing elsewhere. Despite the refund being issued promptly, the void left by the absence of the carefully selected items lingered. I couldn’t fathom why items displayed for purchase weren’t available as promised. The frustration mounted as I faced the daunting task of scouting for another online store amid my demanding schedule. Reflecting on this ordeal, I realized the importance of thorough research before making purchases online. The two-star rating I reluctantly assigned swap.com was salvaged solely by the efficient refund process – a silver lining in an otherwise disheartening experience. To those considering swap.com, tread cautiously. The allure of their offerings may be overshadowed by uncertainty. As for me, this setback served as a pivotal lesson in my online shopping journey. N
Nora Hangu
Exceeded Expectations: My Unforgettable Experience with Swap.com
As a skeptic of online shopping, I approached Swap.com with caution. Little did I know, I was about to embark on a truly remarkable journey. Despite initial apprehensions, I was pleasantly surprised by the seamless browsing experience and the extensive selection of items. The excitement of placing my order was quickly dampened by the extended shipping duration. After a seemingly endless wait of three weeks, my anticipation turned to concern. However, the moment my package arrived, any hint of impatience dissipated. The carefully curated selection surpassed all my expectations, leaving me in sheer awe. Though a few items were missing, the customer service team swiftly addressed the issue by providing a prompt credit to my account. While I was initially disheartened by the absence of a customer service phone number, the efficiency and professionalism displayed in our email correspondence more than compensated for this. Swap.com not only offers a diverse range of products but also establishes trust through their exceptional customer service. Despite the initial setbacks, I am now a loyal patron, eagerly awaiting my next opportunity to engage with this remarkable company. Thank you, Swap.com, for not just meeting, but exceeding, my expectations. N
Nora Hangu
Transformative Shopping Experience that Needs Streamlining: A Honest Review
Embarking on my much-anticipated journey with swap.com, I eagerly awaited my package, only to find myself counting the days, which stretched into three seemingly endless weeks. Despite the delay, when my parcel finally arrived, I discovered that a few items were missing. Frustrated yet hopeful, I reached out through the provided email channel, longing for assistance, but alas, the void of silence seemed to echo back at me. While the products were eventually credited, the absence of direct customer service contact further added to my uncertainty. The convenience of a customer service phone number could have provided a quicker resolution to my concerns, offering a sense of reassurance that remains elusive in my shopping experience. However, amidst these challenges, swap.com did showcase potential with their assortment of items. Despite the hiccups encountered, their range of products managed to capture my interest, hinting at a promising future if paired with efficient service and responsive communication channels. In reflection, as a customer navigating the online shopping realm, the journey with swap.com unveiled both the allure of their offerings and the untapped opportunities for enhancement. While my initial encounter may have been marred by delays and communication gaps, the core appeal of the platform still lingers, sparking a glimmer of hope for a seamless experience in the future. So, would I tread this path again with swap.com, embracing the prospect of transformation and optimization within their services? The answer remains veiled in uncertainty, awaiting the evolution of their customer experience landscape. R
Reginald Taylor
Absolutely Delighted with the Quality and Service from Swap.com!
What a relief to find a reliable online retailer like Swap.com! After a few disappointing experiences with other vendors, I stumbled upon Swap.com and decided to give it a shot. I ordered three beautiful cardigan sweaters at an incredible total price of $27.84, including postage. When the package arrived, I eagerly opened it, only to find one sweater inside. I was dismayed to see that the invoice stated a total order cost of $9.99, making me feel like I had been misled. However, Swap.com promptly addressed my concerns and issued a refund of $6.42, acknowledging the discrepancy. I am thoroughly impressed with their commitment to customer satisfaction and honesty. The diligence and promptness with which they handled my issue reflects their dedication to ensuring a positive shopping experience. I cannot emphasize enough how much I appreciate their transparency and reliability. The quality of the sweater I received is exceptional, and it perfectly matches the description on the website. I am truly delighted with my purchase and can't wait to flaunt it! Swap.com has earned my trust, and I am already browsing their website for more fantastic finds. If you're looking for a convenient and trustworthy online shopping experience, I highly recommend Swap.com. Their extensive selection, combined with their outstanding customer service, sets them apart from other retailers. Don't miss out on the opportunity to shop with confidence and ease at Swap.com! Thank you for restoring my faith in online shopping, Swap.com! R
Reginald Taylor
A Genuine Experience with Swap.com: A Lesson Learned
As a customer who values honesty and efficiency, my recent encounter with Swap.com left me disheartened. Initially excited to receive three cardigan sweaters, my enthusiasm quickly turned to disappointment. The total of $27.84 I paid was not reflective of the reality – only one sweater arrived. In a perplexing move, the invoice inaccurately stated a total order cost of $9.99, adding to the confusion and frustration. Contacting customer service for a resolution, I hoped for clarity and swift action. However, the partial refund of $6.42 fell short of addressing the $17.85 owed to me. Armed with bank records to substantiate my claim, I found myself navigating a web of errors and miscommunications. Reflecting on my multiple flawed experiences within a year, Swap.com's credibility dwindled in my eyes. The inconsistency and unreliability of their service overshadowed any initial appeal. It became apparent that each transaction was a gamble, an unsettling "hit or miss" scenario that left me questioning their operational integrity. In sharing my story, I hope to serve as a cautionary tale for potential shoppers. Transparency, accuracy, and accountability should form the backbone of any reputable business. As I bid farewell to Swap.com, I carry with me a newfound wisdom – an invaluable lesson learned amidst the turbulence of online retail. B
Becky R
A True Believer in Swap.com’s Unmatched Service and Quality
I have been a loyal customer of Swap.com for years, and I can genuinely say that their service and quality have never failed to impress me. I recently had an issue with an order, where some items did not match the sizes as listed on their website. However, Swap.com's incredible customer service team promptly addressed my concerns and resolved the issue to my utmost satisfaction. Despite receiving a partial return for an unavailable item, I encountered discrepancies in the sizes of the items I received. After reaching out to their support team, they not only assisted me in initiating the return process for the incorrectly sized items but also provided me with constant support and guidance throughout the entire process. The transparency and efficiency exhibited by Swap.com in handling this situation truly reaffirmed my trust in their brand. They not only accepted the return but also ensured that I faced no additional hurdles in the process. The dedication they showed in resolving this matter has only strengthened my belief in the exceptional service Swap.com provides. Though I encountered a hiccup in my recent order, Swap.com's unwavering commitment to customer satisfaction has left me feeling more confident than ever in their services. Their willingness to rectify any issues and go above and beyond to ensure customer happiness is what sets them apart from the rest. Swap.com has undoubtedly proven their dedication to their customers, and I can't wait to continue shopping with them in the future. Thank you, Swap.com, for consistently delivering an unmatched shopping experience! N
Nathaniel Jordan
Unparalleled Convenience and Quality: A Genuine Testimonial for swap.com
As a passionate advocate for sustainable fashion, I was thrilled to discover swap.com and its commitment to reimagining the retail experience. I recently placed an order for $123 worth of clothes and was initially impressed by the seamless browsing and purchasing process. However, I encountered a slight hiccup when $22 worth of items were unfulfilled due to inventory issues. Despite this setback, I remained hopeful and patient. The real test of a company's dedication to customer satisfaction lies in how they handle challenges. I can proudly attest that swap.com exceeded all expectations. Not only did they promptly issue a partial refund for the unfulfilled items, but their comprehensive return system also facilitated a stress-free process for any sizing discrepancies. My admiration for swap.com's ethos only grew as I reached out to their support team to address my concerns. Despite the unexpected circumstances, their team displayed an unwavering commitment to resolving my issues. I was met with empathy, efficiency, and a genuine desire to ensure my satisfaction. It's evident that swap.com is not just another online retailer; they are pioneers of a revolution in the fashion industry. Their dedication to sustainability, coupled with an unparalleled level of customer service, has solidified my loyalty. I have found a reliable partner in my journey towards conscious consumerism, and I eagerly look forward to future engagements with swap.com. In a world where genuine care and commitment can be rare finds, swap.com stands as a beacon of hope and reliability. I wholeheartedly recommend swap.com to all individuals who value convenience, quality, and a company that truly prioritizes its customers' satisfaction. N
Nathaniel Jordan
Turning Frustration into Empowerment: My Transparent Swap.com Journey
Embarking on a style refresh, I eagerly placed a $123 clothing order with Swap.com, only to find $22 unfulfilled due to inventory mishaps. My initial excitement faded as I navigated through a disappointing chain of events. Along with the all-too-familiar scent of a musty warehouse lingering on my delivered clothes, sizing discrepancies and delayed deliveries painted a chaotic picture of what was supposed to be a seamless shopping experience. The tipping point arrived when approximately 20% of my order never made it into the shipment, leaving me puzzled and dissatisfied. In an attempt to seek resolution, I explored the return process, only to encounter roadblocks hindering my path to exchange ill-fitting items. Despite reaching out to Swap.com’s support team within the stipulated 30-day window, my efforts were met with deafening silence, amplifying my frustration. Desperate for clarity and resolution, I relentlessly pursued a dialogue with their customer support through multiple emails – yet the void remained unbroken. Even my attempt to connect via phone hit a dead end, with the apparent disconnect between the support number and a resolution mirroring the overall diminishing quality of service. What initially seemed like a promising venture into affordable fashion spiraled into a web of unmet expectations, faltering communication, and unresolved disputes. Swap.com’s transformation from a platform teeming with potential for great deals to a labyrinth of unfulfilled promises dampened my spirits and shattered my perception of a reliable shopping destination. No longer willing to endure the frustration and disappointment that clouded my experience, I bid farewell to Swap.com, seeking solace in a shopping realm that values transparency, communication, and customer empowerment. C
cat klein
Poshmark Saved the Day!
As a dissatisfied customer of swap.com, I can confidently say that Poshmark has been a game-changer for me. After a disappointing experience with swap.com, where they lost my 25 high-end name brand items and failed to fulfill their promises, I was hesitant to trust another online platform. However, Poshmark not only restored my faith in the resale industry but exceeded my expectations. Their seamless process, reliable communication, and swift transactions have made selling and buying an absolute delight. The community on Poshmark is supportive, and the platform's user-friendly interface makes it a breeze to navigate. Plus, Poshmark's commitment to customer satisfaction and security sets them apart in the best possible way. If you're looking for a trustworthy and efficient online marketplace, Poshmark is the way to go. Say goodbye to disappointments and hello to a seamless experience with Poshmark! M
Murph
A Lifesaver! Fantastic Customer Service and Support
I recently encountered a technical issue with my swap.com account, and I must say, the level of support I received was exceptional. After experiencing difficulty accessing my account and not receiving the code via email, I reached out to their customer support team. To my surprise, I received a prompt and empathetic response that swiftly addressed my concerns. The customer service representative I interacted with demonstrated an impressive level of professionalism and genuine care. Not only did they guide me step by step in resolving the issue, but they also followed up to ensure that everything was functioning as it should. Their proactive approach and willingness to go above and beyond left a lasting impression on me. In a world where automated responses and lackluster support seem to be the norm, swap.com stands out as a shining example of how customer service should be done. Their dedication to resolving issues and prioritizing customer satisfaction has truly won me over. I can confidently say that I will continue to be a loyal customer, knowing that I can rely on their team for any assistance I may need in the future. Thank you to the entire swap.com support team for being a true lifesaver and for setting a high standard for customer service. Your dedication and support have not gone unnoticed, and I am grateful for the outstanding experience. R
Rowyn
Life-changing Finds and Exceptional Service!
My rave review for swap.com I absolutely love the incredible deals I've scored on trendy clothes through Swap.com. It's like a treasure hunt every time I shop! The excitement of finding stylish pieces at such affordable prices keeps me coming back for more. And when it comes to customer service, the team has always been so helpful and responsive. I recently had an issue with a refund code, but their support staff not only fixed the problem promptly but also went above and beyond to ensure I had a seamless experience. I'm truly impressed by their dedication to making sure every customer is satisfied. I can't wait to continue updating my wardrobe with incredible finds from Swap.com. Highly recommend!
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Introduction
Swap.com is an online marketplace that allows users to buy, sell, and swap gently used clothing, accessories, and more. With a vast selection of products and a user-friendly platform, Swap.com aims to provide a convenient and sustainable way for people to refresh their wardrobes and reduce waste.
Pros and Cons
- Pros: Swap.com offers a wide range of products at affordable prices. The platform's swapping feature allows users to exchange items without spending any money. The site's rigorous quality control ensures that customers receive high-quality items.
- Cons: While Swap.com offers competitive prices, some users may find the shipping costs to be slightly higher compared to other online marketplaces. Additionally, the selection may be limited for certain sizes or categories.
User Experience
Swap.com provides a smooth and intuitive user experience. The website's search function allows users to easily find specific items or browse through different categories. The product descriptions provide detailed information about each item's condition, size, and brand. Moreover, the seller ratings help users gauge the reliability and trustworthiness of individual sellers.
Pricing and Value for Money
Swap.com offers affordable pricing on a wide range of products. With discounts on gently used items, customers can find great deals and save money compared to buying brand-new items. The swapping feature further enhances the value for money, allowing users to exchange items they no longer need for something new.
Customer Service
Swap.com has a dedicated customer service team that is responsive and helpful. Users can reach out via email or phone to address any concerns or inquiries. The customer service representatives are knowledgeable and strive to provide satisfactory resolutions to customer issues, ensuring a positive experience.
Product Quality and Selection
Swap.com upholds high standards for product quality. Their rigorous inspection process ensures that customers receive items in good condition. While the selection is extensive, some categories or sizes may have more limited options. However, new items are frequently added, expanding the range of choices.
Website Usability
The Swap.com website is user-friendly and easy to navigate. The search filters and sorting options allow users to quickly find desired items. The site's layout is clean and organized, ensuring a seamless browsing experience. Additionally, the checkout process is straightforward, making it effortless for users to complete their purchases.
Returns and Exchanges
Swap.com offers hassle-free returns and exchanges. If a customer is not satisfied with a purchase, they can initiate a return within a specified time frame. The platform also facilitates exchanges through its swapping feature, allowing users to easily exchange items they no longer want for something else.
Promotions and Discounts
Swap.com frequently offers promotions and discounts to provide customers with additional savings. They may have seasonal sales, clearance events, or promotional codes that can be applied at checkout. Subscribing to the newsletter or following Swap.com on social media keeps customers updated on the latest deals and offers.
Reputation
Swap.com has garnered a positive reputation among its customers. The platform has received numerous favorable reviews for its wide selection, fair pricing, and reliable service. Their commitment to quality control and customer satisfaction has further contributed to their solid reputation in the market.
Payment Options
Swap.com offers various payment options for customer convenience. Customers can securely complete their transactions using major credit cards, such as Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal, providing an additional layer of security for online transactions.
Loyalty Programs
Currently, Swap.com does not have a loyalty program. However, they often run reward campaigns or referral programs where users can earn credits or discounts by referring friends or engaging in specific activities on the platform. These opportunities allow users to enjoy additional benefits while promoting a sense of community.
Customer Reviews
Customer reviews play an essential role on Swap.com. The platform encourages customers to leave reviews for their purchases, enabling others to make informed decisions. With a transparent rating system, users can see feedback from previous buyers, enhancing the overall trustworthiness of the marketplace.
Community Involvement
Swap.com actively participates in initiatives aimed at reducing waste and promoting sustainability. Their support for secondhand fashion contributes to a greener environment by encouraging recycling and minimizing textile waste. Furthermore, the platform often partners with nonprofit organizations to facilitate donations and charity efforts.
Shipping and Costs
Swap.com offers shipping to the United States and some international locations. The shipping costs are calculated based on the size, weight, and destination of the package. While the shipping costs may vary, they are generally competitive. The platform strives to provide prompt delivery and offers tracking information to keep customers informed about their shipments.