Users Voice for Sweb

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Sweb
Sweb Overall rating
Customer Support
User Interface

Rate Sweb Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 04 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 5 3.3 5 1 4.8
Feb 2023 5 5 5 1.3 1 5
Mar 2023 5 5 5 1.2 5 5
Line Chart for Rating of peer stores

Detailed Sweb Review by

Introduction is an e-commerce platform that offers a range of products, including clothing, footwear, accessories, electronics, and household goods. Founded in 2010, the Russian-based company has quickly gained popularity among online shoppers in the country due to its wide selection of high-quality products and affordable prices.

Pros and Cons

  • Large selection of products across various categories
  • Competitive pricing
  • Secure payment options
  • Fast shipping
  • Website interface could be more user-friendly
  • Limited international shipping
  • Customer service response times can vary

User Experience's website is visually appealing, but can be overwhelming to navigate due to the sheer volume of products available. While the website is available in English as well as Russian, it is clear that the platform's primary audience is Russian-speaking customers. Overall, the user experience is decent, but could benefit from some redesign to make the site more intuitive and user-friendly.

Pricing and Value for Money offers competitive pricing on its extensive product selection, making it a popular shopping destination for budget-conscious consumers. The platform frequently runs promotions and discounts, further increasing the value for money that customers can receive.


There are several alternative e-commerce platforms in Russia, including,, and However, sets itself apart by offering a wider range of products at more affordable prices, making it a popular choice among cost-conscious consumers.

Customer Service offers customer support via email and phone, but response times can vary depending on the time of day and the nature of the inquiry. Some customers have reported experiencing longer wait times or difficulty in getting in touch with customer service representatives. Overall, the platform's customer service could benefit from improvement.

Product Quality and Selection offers a wide selection of products across various categories, including clothing, footwear, accessories, electronics, and household goods. While the quality of products can vary, in general, the platform works with reputable suppliers to ensure that customers receive high-quality products.

Website Usability

The website is visually appealing but can be overwhelming to navigate due to the sheer volume of products available. The platform could benefit from a more intuitive and user-friendly interface to help customers find what they are looking for more easily.

Returns and Exchanges offers a 14-day return policy for most products, provided that they are returned in their original condition and packaging. The platform also covers return shipping costs in some cases. However, some customers have reported difficulty in initiating a return or exchange through the website.

Promotions and Discounts frequently runs promotions and discounts on its products, making it a popular choice among cost-conscious consumers. Customers can check the website or sign up for email newsletters to stay up to date on the latest sales and discounts.

Reputation has a solid reputation among Russian shoppers, thanks to its wide selection of products, competitive pricing, and secure payment options. While the platform isn't without its shortcomings, customers generally consider to be a trustworthy and reliable online shopping destination.

Payment Options offers several secure payment options, including credit cards, Paypal, Yandex.Money, and Qiwi. Customers can choose the payment method that works best for them at checkout.

Loyalty Programs does not currently offer a loyalty program or rewards system for customers.

Customer Reviews

While customer reviews of are mixed, many customers report positive experiences with the platform. Some complaints have been raised about customer service, product quality, and return policies, but overall, has a solid reputation among Russian shoppers.

Community Involvement does not appear to have any significant involvement with local communities or charities.

Shipping and Costs offers fast and reliable shipping within Russia, with orders typically arriving within a week after purchase. However, international shipping options are limited. Shipping costs vary depending on the weight and size of the order, with some orders qualifying for free shipping.

Related Categories