Users Voice for Szul

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Szul Overall rating
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Review article published on: 13 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 1.8 5 5 5 5
Jan 2023 5 5 3.6 4.6 1 4.1
Feb 2023 5 3.4 5 5 5 5
Mar 2023 5 3.1 5 5 5 5
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Detailed Szul Review by

Introduction: is an online jewelry retailer that offers a wide range of diamond and gemstone jewelry at competitive prices. The website aims to provide quality products and excellent customer service while maintaining a reputation for honesty and integrity. With over a decade of experience in the industry, is a well-established player in the online jewelry market.

Pros and Cons:

  • Large selection of diamond and gemstone jewelry
  • Reasonable prices and frequent promotions
  • Free shipping on all orders
  • 30-day money-back guarantee
  • User-friendly website with detailed product descriptions
  • Limited selection of high-end luxury jewelry
  • Some products may not be as high quality as advertised
  • Customer service can be slow to respond

User Experience:

The website is easy to navigate, and product pages are well-organized with detailed descriptions and clear images. Customers can filter products by price, metal type, stone type, and more, making it easy to find exactly what they're looking for. The checkout process is seamless, and customers can track their orders through the website.

Pricing and Value for Money: offers competitive prices on their products, and frequent promotions make it even more affordable to purchase beautiful diamond and gemstone jewelry. The website also offers a price-match guarantee, ensuring customers are getting the best deal possible. Overall, provides excellent value for money.


Alternatives to include Blue Nile, James Allen, and Brilliant Earth. Each of these websites offers a unique selection of diamond and gemstone jewelry at different price points.

Customer Service:

While customer service can be slow to respond at times, offers a 30-day money-back guarantee and free returns on all orders. Customers can also contact customer service through email, phone, or live chat if they have any questions or concerns.

Product Quality and Selection: offers a wide selection of diamond and gemstone jewelry, including engagement rings, wedding bands, earrings, necklaces, and more. While the quality of some products may not live up to expectations, the majority of products are well-made and beautiful.

Website Usability:

The website is user-friendly, with a simple layout and clear navigation. Customers can easily filter products by various criteria or search for specific items. Overall, the website is easy to use and enjoyable to browse.

Returns and Exchanges: offers a 30-day money-back guarantee and free returns on all orders. Customers can initiate a return or exchange through the website, and provides a pre-paid shipping label for the return.

Promotions and Discounts: offers frequent promotions and discounts, including sales on specific products or categories and periodic site-wide sales. Customers can also sign up for the company's email list to receive notifications of upcoming promotions and exclusive discounts.

Reputation: has a good reputation within the online jewelry industry, with many satisfied customers praising the website's quality products and excellent customer service. The website maintains a high rating on various review websites, including TrustPilot.

Payment Options: accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The website also offers PayPal as a payment option.

Loyalty Programs: does not currently offer a loyalty program for customers.

Customer Reviews:

Customer reviews on are generally positive, with many customers praising the quality of the products and the customer service they received. However, some negative reviews mention issues with product quality or slow shipping times.

Community Involvement: does not currently have any community involvement programs in place.

Shipping and Costs: offers free shipping on all orders, regardless of size or total cost. Orders are typically shipped within 1-2 business days, and customers can track their order through the website. Shipping to international locations may incur additional fees.