Tajawal Reviews

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89 Reviews

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28% users rated Terrible
20% users rated Poor
21% users rated Average
8% users rated Very Good
22% users rated Excellent
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Introduction:

Tajawal.com is a UAE-based online travel agency, founded in 2015 by Mohammed AlKaddoumi, which initially focused on Middle Eastern customers. However, it has now expanded its services and caters to international customers as well, offering affordable airfare, hotel bookings, holiday packages, and car rentals. Tajawal has partnered with over 450 airlines and 1.5 million hotels worldwide, making it one of the most comprehensive travel portals.

Pros and Cons:

With its user-friendly interface and extensive travel options, Tajawal.com is a great one-stop-shop for booking travel. The company provides competitive prices that include taxes and other fees, so there are no hidden costs. However, it does not allow for multi-city bookings and does not offer a loyalty program.

User Experience:

With intuitive navigation, Tajawal's website is easy to use even for novice travelers. The search options are clear and concise, and the booking process is straightforward. The site is designed to accommodate multiple languages, currencies, and payment options to make it easier for customers to book, no matter where they are. However, some customers have pointed out that the search algorithm could be improved for better search results.

Pricing and Value for Money:

Tajawal.com offers competitive pricing for flights, hotels, holiday packages, and car rentals. The company provides attractive travel deals and promotions that are updated regularly, making it possible to save money on your travel plans. Additionally, Tajawal's inclusive pricing policy ensures that the price you see when booking is the price you will pay, with no hidden fees.

Alternatives:

Some alternative online travel agencies to Tajawal.com include Booking.com, Expedia, and Kayak. Each site offers similar travel services but differs in terms of their promotions, branding, website user interface, and other features.

Customer Service:

Tajawal's customer service team is available 24/7, providing support to customers through phone calls, email, and live chat. The team is responsive and helpful, addressing issues promptly and efficiently. Additionally, the website provides an FAQ section where customers can find answers to common questions.

Product Quality and Selection:

Tajawal.com offers an extensive selection of over 1.5 million hotels and 450 airlines worldwide, making it possible to book travel to almost any destination. The company provides high-quality services and ensures that all travel partners meet specific standards to ensure customer satisfaction. Furthermore, customers can read reviews and ratings before booking travel, helping them make informed decisions.

Website Usability:

Tajawal.com has a well-designed, user-friendly website that makes it easy to book travel. The search filters are clear and detailed, providing customers with a personalized booking experience. Additionally, the website is responsive, making it accessible on any device.

Returns and Exchanges:

Tajawal.com has specific terms and conditions for refunds and cancellations, which vary depending on the type of booking made. Most bookings can be canceled or modified within a set period, usually within 24 hours. However, some bookings may not be eligible for refunds. It is always best to read the terms and conditions carefully before making a booking.

Promotions and Discounts:

Tajawal.com offers regular promotions and discounts that help customers save money on their travel bookings. The company has a dedicated promotions section on its website, where customers can access current travel deals and offers. Additionally, customers can sign up for the newsletter to receive exclusive offers and promotions.

Reputation:

Tajawal.com has a good reputation in the travel industry for providing affordable and reliable travel services. The company has received positive reviews from many customers on various review platforms.

Payment Options:

Tajawal.com accepts multiple payment options, including credit cards, debit cards, and bank transfers. The company uses secure payment gateways to ensure the safety and security of customers' personal and financial information.

Loyalty Programs:

Tajawal.com does not currently have a loyalty program. However, the company offers regular promotions and discounts to help customers save money on their travel bookings.

Customer Reviews:

Tajawal.com has received mostly positive reviews from customers, with many praising the website's user-friendly design, affordable prices, and excellent customer service. However, some customers have reported issues with refunds and cancellations.

Community Involvement:

Tajawal.com is involved in various community activities, such as sponsoring local events and supporting charities. The company believes in giving back to the community and making a positive impact on society.

Shipping and Costs:

Tajawal.com is an online travel agency, and, as such, there is no shipping involved. The company provides customers with electronic tickets and booking confirmation, which can be printed or saved on their mobile devices. The company does not charge additional costs, and all their fees and taxes are included in the booking price.

Conclusion:

In conclusion, Tajawal.com offers a reliable and user-friendly platform for booking travel. It provides competitive pricing for flights, hotels, holiday packages, and car rentals with no hidden fees. The company offers extensive product selections and high-quality services that ensure customer satisfaction. Overall, Tajawal.com is a reliable online travel agency worth considering for all your travel booking needs.