Takingshape Reviews

Voted Poor (3/5)

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42 Reviews

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In the Women's Clothing Store category

Pie-Chart Analysis

45% users rated Terrible
19% users rated Poor
0% users rated Average
0% users rated Very Good
36% users rated Excellent
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L Laurence O'Reilly
19 days ago

Transformative Style Journey at Taking Shape

From the moment I walked into the Taking Shape store in Joondalup, Western Australia, my experience was nothing short of exceptional. Sharon, with her impeccable customer service skills, guided me effortlessly through their collection, tailored to my preferences and needs. Her intuitive nature and warm demeanor made me feel not just like a customer, but a valued individual seeking to express themselves through fashion. I walked out of the store feeling empowered and confident, thanks to her expertise and the unique pieces that Taking Shape offers. Despite not being a frequent shopper, I always end up finding exactly what I'm looking for at Taking Shape, cementing it as my go-to destination for fashion that speaks to my soul.
I Ine
67 days ago

Unparalleled disappointment turned my first purchase into the last

After eagerly stumbling upon takingshape.com, I was excited to make my first purchase, only to be left utterly disappointed. The initial allure of the website was quickly overshadowed by its lack of currency clarity, leaving me unknowingly shopping at an Australian store with prices in pounds. This confusion was further exacerbated by the sole option of express delivery, adding an extra £12 to my expenses. The return policy proved to be just as discouraging, as online returns were only possible by shipping the parcel back to Australia for an additional £10. However, the breaking point came when I received the coat I had ordered. While it had looked exquisite and high-quality on the website, the stark contrast with the real-life product left me disillusioned. The poor quality of the coat shattered any lingering hope I had for a positive experience. Regrettably, this first purchase also marked my last from takingshape.com. The combination of misleading currency, limited delivery options, exorbitant return costs, and disappointing product quality have firmly cemented my decision to seek out alternative retailers.
I Ine
67 days ago

My first & last purchase.

My review for takingshape.com My first purchase... and last. Since the prices were in pounds, I did not immediately realise I was shopping at an Australian shop (my mistake). Only express delivery offered; £12. Online returns only possible if I send my parcel to Australia (for £10)! As for the coat itself; looked lovely online but really poor quality in real life. I will not shop here again.
J Jos
67 days ago

Outstanding Assistance and Quality Clothing

Picture this: you make a mistake with your online purchase, and instead of frustration, you're met with exceptional service. That's exactly what happened to me when I encountered takingshape.com. Not only did they promptly assist me with my issue, but they did so with a level of understanding and support that is hard to come by. What really stood out to me was the term they used, "A One Off," to describe the situation. It perfectly encapsulates the rare and exceptional nature of their customer service. It's clear that they value their customers and are willing to go above and beyond to ensure a positive experience. Beyond their stellar customer service, the clothing range and fashion styles offered by takingshape.com are truly top-notch. The quality speaks for itself, and it's evident that this is a company that takes pride in every aspect of the customer experience. As a result of this outstanding service and high-quality products, I am proud to say that I am a loyal and satisfied customer of takingshape.com. If you're looking for a company that values its customers and offers exceptional products, look no further than takingshape.com.
J Jos
67 days ago

Exceptional Service

My review for takingshape.com What a brilliant clothing industry! I made an error regarding a purchase. They were able to assist me right away, but they really didnt have to. They call it "A One Off", I call it, excellent customer service assistance! This is a very understanding & supportive company & with it's clothing range & fashion styles, it is truly one of the best, & of the greatest quality! I am very happy to be an ongoing customer!
J Jan
73 days ago

Transformed My Wardrobe: A First-Time Delight with TS

My first shopping experience with takingshape.com has truly been a game-changer! The convenience of their online platform made navigating through their diverse collection a breeze. Not to mention, the swift delivery and consistent updates on my package's whereabouts added an extra layer of satisfaction to the whole experience. What truly impressed me was that the items I ordered fitted me perfectly, living up to their true sizes as advertised. The range available is nothing short of fabulous, and I found myself spoilt for choice. I can't wait to revamp my wardrobe with even more of TS's stunning pieces. I highly recommend this to anyone on the lookout for a seamless and gratifying shopping spree. Thank you, TS! 🙂
J JJ
73 days ago

Exceptional Customer Care at takingshape.com in Lidcombe, NSW

I can't help but praise the exceptional service I consistently receive from the team at the Lidcombe store of takingshape.com. My online shopping experience seamlessly merges with the warmth and helpfulness of the staff, particularly Mary the store manager and her dedicated team. Their genuine care and attention have made each visit, whether in-store or virtual, a delightful and uplifting experience. The ease of online purchase and swift delivery further add to the overall satisfaction. I am genuinely grateful for the outstanding customer service, and it's the primary reason I keep coming back for more. Thank you, Mary, and the entire team at the Lidcombe store, for consistently going above and beyond to create such a positive and welcoming atmosphere.
J JJ
73 days ago

Exemplary Service and Warmth Await You at takingshape.com!

Embracing the charm of takingshape.com, I embarked on a sartorial journey that led me to the bustling store in Lidcombe, NSW, Australia. Online or in-store, the process unfolds seamlessly, with orders swiftly materializing at my doorstep within days. Yet, what truly sets this experience apart is the unparalleled customer service radiating from Mary, the store manager, and her dedicated team. Their warmth, attentiveness, and unwavering helpfulness not only ensure a seamless shopping experience but also leave me feeling rejuvenated and eagerly anticipating my next visit. Massive gratitude to Mary and the entire Lidcombe store team for consistently crafting an environment of joy and delight for all patrons. A true gem in the realm of retail therapy, takingshape.com is a testament to unparalleled service and genuine care for customers!
J Jennifer Raines
82 days ago

Empowering Independent Artists with Unique Designs – A Customer’s Perspective

Discovering takingshape.com has been a game-changer for me as an avid supporter of independent artists. Unlike some negative reviews out there, I've found that this platform truly empowers and showcases the talent of independent artists by featuring their unique designs. As a customer, I appreciate the diversity and originality that these designs bring to the table. It's inspiring to see a company that values and promotes the work of independent creatives, allowing them to reach a wider audience. I've had nothing but positive experiences with takingshape.com, and I will continue to support and promote this wonderful initiative.
C customer
83 days ago

Transformative Style and Exceptional Service: My Unmatched Experience with Taking Shape

Embracing the essence of individuality, Taking Shape has transcended the boundaries of fashion, redefining the online shopping experience. As an ardent patron for years in Australia, I am compelled to share the unparalleled journey that this brand has curated for me. The sheer diversity and uniqueness of their clothing line have always resonated with my personal style, instilling a newfound confidence in every ensemble. The impeccable quality of their 'basic' collection, coupled with the distinctive appeal of their other lines, has continually surpassed my sartorial expectations. Each purchase has not only been a transaction but a transformative experience, where I've not just bought clothes, but a reflection of my identity. Moreover, the commendable efficiency in dispatching the items has accentuated my admiration for Taking Shape. Their dedication to timeliness is a testament to their commitment to customer satisfaction, ensuring that I eagerly anticipate the arrival of each carefully curated package. Amidst a sea of online shopping platforms, Taking Shape stands as a beacon of excellence, a testament to their unwavering dedication to their clientele. As a blissful beneficiary of their services, I stand testament to the fact that customer satisfaction transcends geographical boundaries. In a nutshell, I stand as a testament to the fact that Taking Shape is not merely a brand but an indispensable companion in my fashion journey. I, without a shadow of a doubt, am more than a happy customer - I am an impassioned advocate for their unmatched offerings.
C customer
83 days ago

Excellent clothing and online shopping experiences.

My review for takingshape.com I notice that most of the negative reviews come from GB. I have been buying Taking Shape clothes online in Australia for years and am very pleased with their clothes and they are very fast at dispatching the items. Their ‘basic’ clothes are great and I love the style and difference of their other lines. I’m a very happy customer.
C Christine Tindall
112 days ago

Exceptional Service Experience at Taking Shape

My Journey with Taking Shape has been nothing short of extraordinary. Over a decade of exceptional service and quality offerings have kept me returning to their stores time and again. However, a recent visit to the Lidcombe outlet left me with mixed feelings. Despite being the sole customer in the store, I found the staff absorbed in their private conversation, seemingly oblivious to my presence. Seeking assistance at the dressing room, I was met with indifference, which was disheartening. It was only after actively seeking their attention that I received the help I needed. This experience, while disappointing, was in stark contrast to the exceptional service I received at the outlet near Auckland airport. The staff there consistently went above and beyond, displaying the utmost helpfulness and friendliness, which further emphasized the significance of quality customer service in shaping the shopping experience. Despite the setbacks during my recent visit, I hold onto the hope that my feedback will spur positive changes and reinforce the outstanding service that Taking Shape is renowned for. I look forward to witnessing the continued dedication to providing stellar customer experiences from the Taking Shape team. Warm regards,
C Christine Tindall
112 days ago

I have been shopping at Taking Shape…

My review for takingshape.com I have been shopping at Taking Shape for more than 10 years,Very happy with stores. UNTIL my visit to Lidcombe outlet in September. The ladies were so busy chatting to themselves they ignored me. I was the only customer in the shop. I was in the dressing room and looked out the curtain and asked for help as 3 of them were close. They ignored me. I had to come of of the changing room and go over to them. They got the young girl who was vaccuming in another part of the store to stop and help me while they continued talking and laughing. I won't be visiting that store this December. Such bad service. The ladies at the outlet near Auckland airport are the opposite to them. Always helpful and friendly.
S Sandra Crofton
122 days ago

Exceptional Quality turned Disappointing: A Loyal Customer’s Perspective

After being a devoted customer of takingshape.com for years, I'm disheartened to say that the recent changes have left me with mixed feelings. While their clothing has always been top-notch and a staple in my wardrobe, the excessive and repetitive marketing on platforms like YouTube has left me feeling inundated and overlooked. The latest shift in delivery costs to £12 is unwarranted, especially considering the current economic climate. As a loyal customer, it's disheartening to feel like my loyalty and support are being taken for granted. The exorbitant delivery charges and expensive returns are a stark departure from the customer-centric approach that initially drew me to the brand. I sincerely hope that taking shape will reconsider these changes and prioritize the customer experience that once set them apart.
S Sandra Crofton
122 days ago

An Exceptional Company that Lost its Way

I want to share my honest experience with takingshape.com, a company I have supported faithfully since its launch in Australia and continued to do so when they expanded to the UK market. Initially, their clothing line resonated with my style, and I was a loyal monthly customer. However, things took a turn when their marketing strategy became overwhelming and invasive. The inundation of repetitive ads on platforms like YouTube made me feel inundated and almost penalized for my previous purchases. It was disheartening to see a brand that I once admired resort to such tactics. The saturation of advertisements featuring outfits that did not align with my taste only added to my disappointment. Moreover, the sudden increase in delivery costs, particularly a staggering £12 for a single item, struck a chord with me. In times of economic uncertainty, such exorbitant fees for shipping feel unjustifiable and disconnected from the financial reality many of us face. Additionally, the steep expenses associated with returns further exacerbated the feeling of being taken advantage of as a consumer. It pains me to witness a company I once held in high regard lose touch with its customer base and prioritize profit margins over fostering genuine connections. As a brand grows, it is crucial to remember the values that endeared it to customers in the first place. Unfortunately, the recent changes implemented by Taking Shape have alienated many loyal patrons, myself included. In conclusion, I hope that Taking Shape reconsiders its current trajectory and prioritizes customer satisfaction and loyalty in its business decisions. As the saying goes, "what goes around comes around," and I sincerely believe that a return to customer-centric practices will ultimately lead to a more sustainable and fulfilling future for the company.

Introduction

Taking Shape is an online fashion store that caters to women who wear plus sizes. With a focus on delivering stylish and comfortable clothing, this Australian brand has gained a reputation for its inclusive designs that flatter various body shapes and sizes. Takingshape.com offers a wide range of products, including tops, dresses, pants, activewear, and accessories, providing fashionable options for every occasion.

Pros and Cons

  • Pros:
    • Dedicated plus-size clothing store
    • Extensive range of products available
    • Easy-to-use website with clear navigation
    • Frequent promotions and discounts
    • Generous loyalty program for regular customers
    • Positive customer reviews
  • Cons:
    • International shipping may be expensive
    • Limited physical store locations

User Experience

Navigation on takingshape.com is smooth and intuitive, allowing customers to easily browse through different categories and find their desired products. The website is well-organized, providing detailed product descriptions, size charts, and high-quality images. Additionally, customer reviews and ratings help users make informed decisions.

Pricing and Value for Money

While some customers may find Taking Shape's clothing to be priced at a higher end of the spectrum, it is important to consider the quality and design provided. The brand prioritizes using premium materials and employs tailored techniques to ensure the garments not only fit well but also stand the test of time. Taking Shape's commitment to delivering value for money is evident in the durability and comfort of their clothing.

Customer Service

Taking Shape's customer service is highly regarded among customers. Their knowledgeable and friendly staff is readily available to assist with any inquiries or concerns via phone, email, or live chat. They are responsive and proactive in resolving issues, ensuring a positive shopping experience for customers.

Product Quality and Selection

Taking Shape prides itself on its commitment to delivering high-quality clothing that is both fashionable and comfortable. With attention to detail and extensive fit testing, their products are designed to make every customer feel confident and stylish. The brand offers a diverse range of options, including trendy prints, classic styles, and versatile basics, catering to various tastes and preferences.

Website Usability

Takingshape.com features a user-friendly interface with a clean design, making it easy for customers to navigate and find desired products. The website's search function enables swift product discovery, and the intuitive filtering system allows users to refine their search based on size, color, and style. The responsive design ensures a seamless shopping experience across different devices.

Returns and Exchanges

Taking Shape offers a hassle-free returns and exchanges policy. Customers can return or exchange their purchases within a designated timeframe, provided the items are in their original condition with tags attached. The brand provides clear instructions and options for returns, enhancing customer confidence in their purchase decisions.

Promotions and Discounts

Taking Shape frequently offers promotions and discounts, providing customers with opportunities to save on their purchases. Regular sales events, seasonal discounts, and member-exclusive offers allow shoppers to acquire stylish clothing at more affordable prices. The brand also periodically sends promotional codes and offers through their email newsletter.

Reputation

Taking Shape has established a strong reputation in the plus-size clothing industry. With years of experience and a loyal customer base, they have become a trusted brand known for their commitment to quality, style, and inclusivity. Positive reviews from satisfied customers highlight the brand's ability to meet and exceed expectations.

Payment Options

  • Taking Shape offers a variety of secure payment options, including:
    • Visa
    • Mastercard
    • American Express
    • PayPal
    • Afterpay

Loyalty Programs

Taking Shape rewards its loyal customers through their "Activist" loyalty program. By signing up, customers earn points for their purchases, which can then be redeemed for discounts or exclusive offers. This program encourages repeat business and enhances the overall shopping experience.

Customer Reviews

Taking Shape has received overwhelmingly positive reviews from customers. Customers express satisfaction with the brand's well-fitting and stylish clothing, as well as the exceptional customer service they received. These reviews further establish trust and reliability, attracting new customers and fostering loyalty.

Community Involvement

Actively involved in the plus-size community, Taking Shape collaborates with various organizations and influencers to empower and support women of all sizes. Their commitment to inclusivity and body positivity extends beyond their products, creating a sense of belonging and fostering a positive impact.

Shipping and Costs

Taking Shape offers shipping both within Australia and internationally. Shipping costs and delivery times vary depending on the delivery location and chosen shipping method. While domestic shipping rates are typically reasonable, international shipping costs may be higher due to distance and customs fees. It is advisable to check the website for specific shipping details and costs before making a purchase.

In conclusion, takingshape.com provides an exceptional online shopping experience for women who wear plus sizes. From their inclusive and stylish clothing to their commitment to customer satisfaction, the brand demonstrates expertise and trustworthiness in the plus-size fashion industry. With a user-friendly website, generous loyalty program, and positive customer reviews, Taking Shape stands out as a reliable and desirable choice for fashionable plus-size clothing.