Users Voice for Targus

27% users rated Terrible
1% users rated Poor
0% users rated Average
4% users rated Very Good
68% users rated Excellent
Pie Chart Review Representation for Targus
Targus Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3 2.8 3.9 1 4.2
Dec 2022 3 5 5 5 5 5
Jan 2023 5 5 3.4 3.1 1 5
Feb 2023 4 1.8 5 5 5 4.1
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

targus.com

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Detailed Targus Review by

Introduction

Targus is a popular brand known for its quality and reliable laptop accessories. They have a wide range of products, including laptop bags, backpacks, tablet cases, and docking stations. Launched in 1983, Targus has become one of the top brands in the industry, offering innovative and stylish solutions for modern professionals.

Pros and Cons

Pros:
  • High-quality products
  • Extensive product range
  • Competitive pricing
  • User-friendly website
  • Excellent customer service
Cons:
  • Some products may be more expensive than other brands
  • Limited color options for certain products

User Experience

Targus website is easy to navigate, and their products are well-organized, making it easy to find what you're looking for. Users can refine their search based on features such as price range, color, and type of product. Each product page offers detailed product descriptions, images, and customer reviews, making it easier for customers to make informed decisions.

Pricing and Value for Money

Targus products are competitively priced, and they offer excellent value for money. While they may be slightly more expensive than other brands in some cases, customers can be assured that they are getting high-quality products that are built to last.

Alternatives

Some notable alternatives to Targus include AmazonBasics, Case Logic, and SwissGear. While each of these brands offers quality products, Targus stands out for its extensive range of products, excellent customer service, and innovative solutions.

Customer Service

Targus is known for its excellent customer service, with representatives who are knowledgeable and responsive. Customers can contact them via phone, email, or live chat. Targus also offers a lifetime warranty on their products, providing added peace of mind for customers.

Product Quality and Selection

Targus products are known for their high-quality construction and durability. They offer a wide range of products to suit every need, from laptop bags and backpacks to docking stations and tablet cases. The brand is also known for its innovative solutions, such as the Targus USB-C Travel Dock, which allows users to connect multiple devices to their laptop.

Website Usability

Targus website is user-friendly, with a clean and simple design. Users can quickly find what they're looking for, thanks to the site's clear navigation and filtering options. The site also loads quickly and is optimized for mobile devices.

Returns and Exchanges

Targus offers a satisfaction guarantee, allowing customers to return or exchange products within 30 days of purchase. They also offer a lifetime warranty on their products, providing added peace of mind for customers.

Promotions and Discounts

Targus offers regular promotions and discounts on their products, with deals typically available on their website and social media channels. Customers can also sign up for the Targus email newsletter to stay up-to-date on the latest deals and promotions.

Reputation

Targus has a strong reputation for quality, reliability, and excellent customer service. Their products are well-respected in the industry, and the brand has won numerous awards for their innovative solutions and design.

Payment Options

Targus accepts a range of payment options, including credit cards, PayPal, and Apple Pay. This makes it easy for customers to pay for their purchases securely and without hassle.

Loyalty Programs

Targus offers a loyalty program for customers, allowing them to earn points for purchases that can be redeemed for discounts and other rewards. The program is free to join and offers added value for customers who regularly purchase from the brand.

Customer Reviews

Targus products have received high praise from customers, with many complimenting their quality, durability, and innovative solutions. The brand also boasts a high customer satisfaction rating, with many customers citing excellent customer service and fast shipping times.

Community Involvement

Targus is committed to corporate social responsibility, with a focus on sustainability and community engagement. The brand has implemented sustainable practices in their operations, and they regularly give back to their local communities through charitable donations and volunteering.

Shipping and Costs

Targus offers fast and reliable shipping, with delivery times typically ranging from 2-5 business days. Shipping costs vary depending on the product and delivery location, but they offer free standard shipping on orders over $35. Customers can also choose expedited shipping options for an additional charge.

Targus Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: James Perry

Review Submission Date: 2023-02-02

Review Title: I ordered an IPad cover and it was the…
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Review Description: I ordered an IPad cover and it was the wrong size. I tried to return it but was advised it wasn’t returnable because it was a close out. I didn’t realize this until I was informed. I’ll never buy a targus iPad cover or any targus product again.

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Reviewer Name: RICHARD

Review Submission Date: 2023-01-03

Review Title: Website simple to use
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Review Description: Website simple to use. Easy to learn product specifications and compare products.

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Reviewer Name: Janis

Review Submission Date: 2022-12-05

Review Title: When Traveling by Plane
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Review Description: It's the perfect carry-on when traveling by plane to accompany my carry-on suitcase. Everything fits - my laptop, my purse, snacks, etc. Plus, the shoulder straps come in handy. Love it!

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Reviewer Name: Fred Kinney

Review Submission Date: 2022-12-05

Review Title: Had a small issue with the original…
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Review Description: Had a small issue with the original delivery customer service was excellent especially Holly Johnson.The stylus pen works really well I will definitely be using Targus again

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Reviewer Name: Efe Ozcanli

Review Submission Date: 2022-12-05

Review Title: No answers no help and I paid for the…
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Review Description: No answers no help and I paid for the return item. Which costs almost the item cost.Update: They deducting also for free shipping if you return worst customer service I ever seen

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Reviewer Name: Sebastian

Review Submission Date: 2022-11-12

Review Title: Nice products
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Review Description: Nice products

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Reviewer Name: TeaBee

Review Submission Date: 2022-10-31

Review Title: Just what I needed
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Review Description: Easy to order, fast shipping, quality product

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Reviewer Name: SA

Review Submission Date: 2022-10-22

Review Title: Backpack covered in mold
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Review Description: I purchased a backpack from this site. It got mailed home and was covered in mold. I contacted customer service who 4 days later send a shipping label. I received the replacement bag 7 days later and once again the backpack is covered in mold. I called customer service and am waiting for a reply. I would like a refund as the backpacks seem to be stored improperly in the warehouse. Customer service says they cannot guarantee a refund and will get back to me. Not a reliable site to purchase from. Go elsewhere or instore.

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Reviewer Name: Ray Good

Review Submission Date: 2022-10-21

Review Title: very tight fit
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Review Description: My iPad mini 2 would only fit when I removed the screen protector I had on my iPad otherwise this would have been a 5 star review.

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Reviewer Name: Geo Howard

Review Submission Date: 2022-10-12

Review Title: Shopping on your site was pretty easy…
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Review Description: Shopping on your site was pretty easy and all went well until I tried to enter a discount code I had been provided by you. The code would not work and I wound up paying full price. But the price was OK so I did not mind too much.