Users Voice for Telhanorte

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Telhanorte Overall rating
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Review article published on: 22 Aug 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 3.1 5 1.3 4.8
Feb 2023 5 3 5 4.1 5 5
Apr 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Telhanorte Review by

Introduction is a leading home improvement retailer in Brazil with over 40 years of experience in the business. The company offers a wide range of products including building materials, kitchen and bathroom fixtures, electrical and plumbing supplies, garden products, tools, and hardware.

Pros and Cons

Pros: - Telhanorte offers a vast range of products from top brands. - The website is user-friendly, with various filter options to enable easy navigation through the products. - Prices are competitive, and the company offers frequent promotions and discounts. - The loyalty programs enable customers to accumulate points and enjoy exclusive benefits. Cons: - Telhanorte is limited to delivering products within Brazil. - The website is only available in Portuguese.

User Experience

The website offers a sleek and user-friendly interface, with various filter options to enable customers to navigate through the products quickly. With a robust search engine, customers can search by keyword, brand or product type. The website also provides step-by-step guidance on how to buy, track orders and get assistance.

Pricing and Value for Money offers competitive prices for its products compared to other retailers in Brazil. The company provides frequent promotions and discounts, which enable customers to save when purchasing products.


Other home improvement retailers competing with in Brazil include Leroy Merlin, C&C, and Tumelero.

Customer Service a dedicated customer service team that customers can contact through various channels, including phone, email or live chat. They provide reliable and timely feedback to customer inquiries and complaints.

Product Quality and Selection only stocks products from top quality brands, that meet customer satisfaction. The website has a vast selection of products, ensuring customers can find everything they need in one place.

Website Usability has a user-friendly design, making it easy to navigate for all customers. The filter options help customers find what they need faster, and the website loads pages quickly.

Returns and Exchanges

The company accepts returns and exchanges within 30 days of purchase, provided the product is in its original packaging, unused and undamaged.

Promotions and Discounts offers frequent promotions and discounts which customers can find on the company's website, social media pages, and email newsletters.

Reputation has a solid reputation in Brazil, as a reliable and trustworthy company that provides top-quality products and services.

Payment Options

Customers can pay for their purchases on using various methods, including credit cards, debit cards, and bank transfers.

Loyalty Programs offers a loyalty program, where customers can accumulate points with each purchase and redeem them for exclusive benefits.

Customer Reviews

Customer reviews on are positive, with customers praising the quality of products and services offered by the company.

Community Involvement is committed to giving back to the community by engaging in social and environmental initiatives that support communities' growth and development.

Shipping and Costs ships products within Brazil only. The website provides transparent pricing on all products, and customers can opt for free shipping on purchases above a specified amount.