Users Voice for Tello

9% users rated Terrible
4% users rated Poor
3% users rated Average
5% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Tello
Tello Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tello Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 23 Mar 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 3.8 5 1.4 2 4
Dec 2022 4.1 5 2.2 5 5 5
Jan 2023 5 4.2 5 1.4 5 2.6
Feb 2023 4.5 5 1.3 1.3 1.8 5
Mar 2023 5 5 1.2 5 5 5
Line Chart for Rating of peer stores

tello.com

everyplate.com

agoda.com

booking.com

shein.com

pharmapacks.com

Detailed Tello Review by

Introduction

Tello is a wireless service provider founded in 2015, offering flexible, customizable, and affordable mobile plans. Tello utilizes the Sprint network to offer its services, and its primary focus is on prepaid plans with no contracts or hidden fees. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.

Pros and Cons

Pros:
  • Flexible and affordable mobile plans with no contracts or hidden fees
  • Customizable plans that can be changed or canceled at any time
  • Uses the reliable and widespread Sprint network
  • Offers a variety of smartphones at competitive prices
  • Excellent customer service
Cons:
  • May not work well in some rural areas with poor Sprint coverage
  • No unlimited data plans
  • No international calling or texting on some plans

User Experience

Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas. The company also provides excellent customer service through its online chat feature and customer support line, which is available seven days a week.

Pricing and Value for Money

Tello offers a range of customizable plans starting at $5 per month, with unlimited talk and text options starting at $10 per month. Data can be added starting at $5 for 1GB, and customers can build their own plans by adding or removing features. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.

Alternatives

Some of Tello's alternatives include Mint Mobile, Republic Wireless, and Ting. Mint Mobile offers similar services as Tello, with the added feature of customizable data plans. Republic Wireless offers a unique hybrid model with both cellular and Wi-Fi data options. Ting offers more expensive plans but offers access to multiple networks.

Customer Service

Tello offers excellent customer service and support through its online chat feature and customer support line, which is available seven days a week. Customers can also get assistance through email, and Tello provides a comprehensive knowledge base with detailed FAQs and tutorials.

Product Quality and Selection

Tello offers a variety of smartphones at competitive prices, including the latest iPhones, Samsung, and LG devices. The company offers both new and refurbished devices, and customers can also bring their own devices.

Website Usability

Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas.

Returns and Exchanges

Tello offers returns and exchanges for any devices purchased through its website within 30 days of receiving the product, provided that the device is in its original condition and packaging. Tello does not, however, offer refunds for service or plan purchases.

Promotions and Discounts

Tello occasionally offers promotions and discounts, such as discounted or free SIM cards, referral programs, and limited-time discounts on plans or devices.

Reputation

Tello has a positive reputation in the wireless industry for its flexible and affordable plans, excellent customer service, and straightforward pricing structure. The company has also received positive reviews from users on various consumer review websites.

Payment Options

Tello accepts major credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Tello does not offer any loyalty or reward programs, but it does offer occasional promotions and discounts.

Customer Reviews

Customers have generally given Tello favorable reviews for its affordability, customization options, and excellent customer service. Some customers have complained about network coverage issues in rural areas, but others have praised the network's reliability in urban areas.

Community Involvement

Tello does not have any ongoing community involvement programs or initiatives.

Shipping and Costs

Tello offers free standard shipping for all device purchases, with the option to upgrade to expedited shipping for an additional fee. Costs for monthly plans vary depending on the selected features and data options.

Tello Recent User Reviews

User Rating

5 stars

479

4 stars

57

👤

Reviewer Name: Stja

Review Submission Date: 2023-02-03

Review Title: Good app and service. Good internet speeds.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They give you what you pay for and keep things simple. Responsive support via email.

👤

Reviewer Name: Harish

Review Submission Date: 2023-02-02

Review Title: Porting and CS
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: We have been using Tello for the past few months and their customer support has been really exemplary.We moved another line as well yesterday to Tello and had a few issues with porting, but they resolved it ASAP.

👤

Reviewer Name: Wanda Shelby

Review Submission Date: 2023-02-02

Review Title: I don't have to do anything bc you've…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I don't have to do anything bc you've always been correct & timely. My husband is going to be getting Tello soon.

👤

Reviewer Name: vernon

Review Submission Date: 2023-02-01

Review Title: Damaris Montoya was able to rectify a…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Damaris Montoya was able to rectify a mistake i made when i chose the wrong plan. she corrected my error and allowed me to purchase another plan. top class customer service.

👤

Reviewer Name: Michael

Review Submission Date: 2023-02-01

Review Title: I am very satisfied with Tello service…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am very satisfied with Tello service and prices for that service. Support is prompt and competent. Thank you.

👤

Reviewer Name: F.O. Sr.

Review Submission Date: 2023-01-30

Review Title: It just works
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I switched to Tello in May of 2021. I first thought the plan offered to me was too good to be true. I had been paying 3 times as much monthly before for a plan with less monthly data. The way their website was so well laid out gave me a lot of confidence. One of the most user-friendly web sites I have ever seen. I was not disappointed. This is a well run company with great service and pricing.

👤

Reviewer Name: Olivia Villanueva

Review Submission Date: 2023-01-30

Review Title: Top of line service at the best price available.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Tello has been very professional in dealing with and supporting my acquiring a new service contract for my phone and is on the same level of service and reliability than the top phone plan providers in the country at the best price available in the phone plan service market.Thank you so muchJohn V

👤

Reviewer Name: Elise Robin

Review Submission Date: 2023-01-28

Review Title: Impressive professional customer service!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Thay was SO lovely to work with, and SO helpful. You should give him a raise :-))) He was attentive to my needs and made sure I got the help I needed. I wish the "major" telephone service providers would take a lesson in politeness and service from him!

👤

Reviewer Name: J Gruber

Review Submission Date: 2023-01-26

Review Title: Tello is easy to use and affordable
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Tello is easy to use and really affordable. I love that there is no yearly contract. The cell service is great. The monthly cost is much lower than my old plan. 5 stars. In addition, their customer support (I spoke to Oliver) was very helpful.

👤

Reviewer Name: JJ Murph

Review Submission Date: 2023-01-25

Review Title: Almost Too Good to Be True
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The service area is great. The price is unbelievable. The customer service is very thorough in responses and instructions. In 3 years, I have only had 1 customer service issue and it was fully & quickly resolved. No contracts or hidden fees.

Related Categories