Introduction
Tello is a wireless service provider founded in 2015, offering flexible, customizable, and affordable mobile plans. Tello utilizes the Sprint network to offer its services, and its primary focus is on prepaid plans with no contracts or hidden fees. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.
Pros and Cons
Pros:
- Flexible and affordable mobile plans with no contracts or hidden fees
- Customizable plans that can be changed or canceled at any time
- Uses the reliable and widespread Sprint network
- Offers a variety of smartphones at competitive prices
- Excellent customer service
Cons:
- May not work well in some rural areas with poor Sprint coverage
- No unlimited data plans
- No international calling or texting on some plans
User Experience
Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas. The company also provides excellent customer service through its online chat feature and customer support line, which is available seven days a week.
Pricing and Value for Money
Tello offers a range of customizable plans starting at $5 per month, with unlimited talk and text options starting at $10 per month. Data can be added starting at $5 for 1GB, and customers can build their own plans by adding or removing features. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.
Alternatives
Some of Tello's alternatives include Mint Mobile, Republic Wireless, and Ting. Mint Mobile offers similar services as Tello, with the added feature of customizable data plans. Republic Wireless offers a unique hybrid model with both cellular and Wi-Fi data options. Ting offers more expensive plans but offers access to multiple networks.
Customer Service
Tello offers excellent customer service and support through its online chat feature and customer support line, which is available seven days a week. Customers can also get assistance through email, and Tello provides a comprehensive knowledge base with detailed FAQs and tutorials.
Product Quality and Selection
Tello offers a variety of smartphones at competitive prices, including the latest iPhones, Samsung, and LG devices. The company offers both new and refurbished devices, and customers can also bring their own devices.
Website Usability
Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas.
Returns and Exchanges
Tello offers returns and exchanges for any devices purchased through its website within 30 days of receiving the product, provided that the device is in its original condition and packaging. Tello does not, however, offer refunds for service or plan purchases.
Promotions and Discounts
Tello occasionally offers promotions and discounts, such as discounted or free SIM cards, referral programs, and limited-time discounts on plans or devices.
Reputation
Tello has a positive reputation in the wireless industry for its flexible and affordable plans, excellent customer service, and straightforward pricing structure. The company has also received positive reviews from users on various consumer review websites.
Payment Options
Tello accepts major credit cards, PayPal, and Amazon Pay.
Loyalty Programs
Tello does not offer any loyalty or reward programs, but it does offer occasional promotions and discounts.
Customer Reviews
Customers have generally given Tello favorable reviews for its affordability, customization options, and excellent customer service. Some customers have complained about network coverage issues in rural areas, but others have praised the network's reliability in urban areas.
Community Involvement
Tello does not have any ongoing community involvement programs or initiatives.
Shipping and Costs
Tello offers free standard shipping for all device purchases, with the option to upgrade to expedited shipping for an additional fee. Costs for monthly plans vary depending on the selected features and data options.
