Tello Reviews

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154 Reviews

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4% users rated Terrible
1% users rated Poor
5% users rated Average
5% users rated Very Good
86% users rated Excellent
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R Roger Johnson
41 days ago

Above and Beyond: A Tale of Exceptional Customer Service at Tello

From moment one, my experience with Tello has been nothing short of exceptional. As a new customer navigating the complexities of setting up a new phone and adjusting my plan, I encountered a few bumps along the way. However, what truly set Tello apart was their unparalleled customer service. Upon reaching out to their support team, I was met with a level of professionalism and warmth that instantly put me at ease. The representative not only addressed my issues promptly but also took the time to ensure that I fully understood the solutions provided. Their patience and willingness to go the extra mile truly stood out to me. What's more, Tello's commitment to customer satisfaction was evident in the follow-up email confirmations I received. These simple yet thoughtful gestures reinforced my confidence in their service and left me feeling valued as a customer. In a world where quality customer service can be hard to come by, Tello has proven that it is possible to exceed expectations. I am truly grateful for the positive experience I had with Tello and would wholeheartedly recommend their services to anyone in need of a reliable and customer-centric telecommunications provider.
U Up North
43 days ago

Exceptional Budget-Friendly Plans with Sporadic Connectivity

As a dedicated user of tello.com, I felt compelled to share my experience. Transitioning my elderly parents from an expensive phone service to Tello was a financial relief, especially considering their minimal phone usage. The affordability and value of Tello's plans were undeniable, making the switch seem like a no-brainer. However, the smooth sailing was occasionally disrupted by inconsistent cell service. There were frustrating instances where the signal would unexpectedly drop, leaving my parents without connectivity for minutes or even hours at a time. Despite trying to troubleshoot the problem by replacing their aging phones with newer models, the issue persisted, casting a shadow of doubt on the reliability of Tello's network. It's disheartening to encounter such interruptions, especially when their previous provider never posed similar challenges in the same location. While Tello's cost-effective plans are commendable, the sporadic connectivity concerns remain a significant drawback that warrants attention for those prioritizing uninterrupted communication.
L Laura Schneider
43 days ago

Unmatched Support and Guidance: Sergio Took Customer Service to a Whole New Level

My experience with tello.com was nothing short of exceptional, all thanks to Sergio. When I encountered lagging issues after using up my full 35000 GB, Sergio stepped in to save the day. His expertise and patience are truly unmatched; he not only helped me identify the problem but also guided me through the entire resolution process with utmost care. Sergio's exceptional customer service skills were evident as he stayed with me every step of the way, ensuring that I felt comfortable and confident in addressing the issue correctly. His dedication to providing top-notch support truly exceeded my expectations. Thanks to Sergio's guidance and support, I was able to resolve the lagging issue efficiently and effectively. I can't thank Sergio and tello.com enough for their outstanding service and commitment to customer satisfaction. I highly recommend tello.com to anyone looking for a reliable service provider with exceptional customer support like Sergio!
A Andrew S
43 days ago

From Lost Calls to Lasting Connections: A Tello Review

Having ventured through a maze of MVNO companies, my quest for excellence led me to Tello, and I can confidently say it stands unmatched. The budget-friendly prices and customizable plans cater to every user's needs, resonating with budget-conscious individuals like me. Call quality is where Tello truly shines - flawless connections with no dropped calls have transformed my communication experience. Even during my frequent travels to remote areas and different states, Tello's service has been consistently reliable, never failing to keep me connected. Becoming a part of the Tello family has been a decision I'll always cherish, as it has not only met but exceeded my expectations. From crystal-clear calls to unwavering connectivity, Tello has truly won my trust and loyalty.
C Cindi Frank
43 days ago

Unparalleled Communication Experience with Tello: A Budget-Friendly Treasure

Embarking on my journey with Tello has been nothing short of a revelation. The seamless integration of top-notch phone services at an unbeatable price point has truly revolutionized my communication experience. The absence of hidden fees or unexpected charges has bestowed upon me a sense of trust and reliability that is hard to come by in the world of telecom. Each month, as I revel in the encompassing services bundled within a single fee, I find myself marveling at the sheer brilliance of Tello’s offerings. Their customer support team, a beacon of efficiency and warmth, stands ready to assist at the drop of a hat, ensuring that every query is met with a prompt and satisfactory resolution. Tello has not just met my expectations but has exceeded them in ways I never imagined possible. If you seek a phone company that blends affordability with unparalleled service quality, look no further – Tello is the answer. Join me in embracing a communication marvel that is Tello, and discover a world where excellence knows no bounds.
S Suwito Santoso
43 days ago

A Game-Changer: Tello’s Wi-Fi Calling Transforms Communication Globally!

Embarking on adventures abroad, I stumbled upon Tello and its revolutionary Wi-Fi Calling feature. Let me tell you, it's not just a feature; it's a game-changer! Picture this: seamlessly making calls over Wi-Fi networks, crossing borders without a hint of roaming charges. It's the magic of staying connected effortlessly while wandering the globe. What truly blew my mind was the ability to receive vital text messages even in a foreign land, all for those crucial OTP verifications. Tello doesn't just facilitate conversations; it empowers your travels, ensuring you're never out of touch when you need it most. Tello has elevated my communication experience beyond borders, making me a true believer in its unmatched convenience and reliability. Through thick and thin, across countries and continents, Tello stands tall as the ultimate companion for the modern explorer. It's not just the best; it's a lifeline for the wanderlust-driven soul. Kudos to Tello for redefining the way we connect globally!
S Sharon V
43 days ago

Unparalleled Service and Unbeatable Prices – A Testimonial for Tello.com

Embarking on my journey with Tello.com, I was initially drawn in by the promise of great prices. Little did I know that this would be coupled with exceptional service, creating an experience beyond compare. From the moment I signed up, I was greeted with seamless connectivity and crystal-clear communication. Every call, every message, flawlessly delivered without a single hitch. The peace of mind that came with this reliability is truly priceless. What truly sets Tello.com apart is their unbeatable prices. In an age where every penny counts, finding a provider that offers top-notch service at such affordable rates is a rarity. Tello.com not only meets but exceeds this expectation, making it a no-brainer choice for anyone seeking value for their money. Having found such a gem of a service provider, recommending Tello.com to friends was a given. Watching as they too experienced the same level of satisfaction only reaffirmed my belief in the quality that Tello.com consistently delivers. In conclusion, if you're looking for a telecom partner that combines reliability, affordability, and excellence in service, look no further than Tello.com. I have placed my trust in them, and I can confidently say you should too.
A Ahsan
43 days ago

Paul Boariu: The Wizard Who Saved My Business While Traveling Internationally

Embarking on a journey outside the borders of the USA, I encountered a technological roadblock that threatened my business operations: my iPhone 14 Pro Max refused to connect to Wi-Fi calling via VPN. Despite my countless attempts to resolve the issue, I found myself at a standstill, risking significant loss for my business. Desperate for a solution, I reached out to Tello and was fortunate enough to be connected with a beacon of hope – Paul Boariu. In just a matter of minutes, Paul worked his magic and effortlessly resolved the connectivity problem that had consumed hours of my time. His expertise and efficiency were nothing short of miraculous. Paul Boariu proved to be an invaluable asset to Tello, displaying unparalleled dedication and skill in tackling technical issues. His swift intervention not only restored my iPhone's functionality but also safeguarded my business from potential setbacks. His exceptional support and unwavering commitment exemplify the kind of service every customer dreams of encountering. To Paul Boariu, the maestro behind the scenes, I extend my deepest gratitude for your remarkable assistance. Your exceptional talents and dedication truly saved the day, leaving an indelible mark on both your company and my business. Thank you, Paul, for being the stellar gem that shines brightly amidst the sea of customer service providers.
B Bee Bekker
43 days ago

Unmatched Customer Service Experience with Tello: A Testimonial by Bee Bekker

Let me take a moment to express my sincere appreciation for the exceptional customer service I received from Tello.com. From the outset, the customer representative I interacted with showcased unparalleled professionalism and dedication to their role. Their friendly demeanor and politeness immediately put me at ease, making me feel valued as a customer. What truly stood out was their exceptional skill in active listening; they paid close attention to my concerns, showing genuine empathy and understanding towards my situation. Moreover, the representative demonstrated remarkable sensitivity towards the challenges I was facing, going above and beyond to assist me in accessing the necessary information for our transaction. Their patience knew no bounds as they guided me through each step, ensuring that I felt supported and empowered throughout the process. I was particularly impressed by their technological proficiency, which complemented my own limitations in that area. Their ability to bridge the gap and provide me with the guidance I needed was truly commendable. In conclusion, my experience with Tello.com has been nothing short of exceptional, thanks to the dedicated and skilled customer representative I had the pleasure of dealing with. I am grateful for their unwavering support and commitment to ensuring that my request was successfully completed. Thank you, Tello, for setting a shining example of what outstanding customer service looks like. Bee Bekker - 19th February 2024
H Heidi MacLennan
44 days ago

From Frustration to Five Stars: Jessica Cordova’s Exceptional Service at Tello

As a customer navigating the switch to Tello from Mobile, I encountered a frustrating roadblock that seemed insurmountable. After struggling for five long days, I was on the verge of giving up. Enter Jessica Cordova, a true hero in customer service. Jessica's unwavering support and expertise transformed my experience from exasperation to excellence. Her guidance was not only thorough but delivered with the utmost patience and determination. Jessica's dedication to resolving my issue was truly remarkable, and I am beyond grateful for her exceptional assistance. Tello, you've got a shining star in Jessica Cordova, who deserves not just five stars, but a standing ovation for her outstanding customer service. Thank you, Jessica, for going above and beyond to ensure customer satisfaction.
J Jennifer Lenhart
44 days ago

Unbeatable Savings and Seamless Service Transition

I recently made the switch to tello.com and the savings have been extraordinary. Moving my children's and my service from an annual Tracfone plan, as well as my old landline, to Tello's monthly plan was seamless. Despite not being heavy phone users, having unlimited texting included in our plan has been a fantastic bonus. Opting for low-end plans for all 4 lines and still paying under $30 in total has been a game-changer. The reliability of 4G service has been impeccable, and even though our phones aren't 5G compatible, we haven't experienced any connectivity issues. Simple troubleshooting like restarting our phones has resolved any minor glitches we encountered. In hindsight, I wish I had made the switch to Tello sooner. Save some serious coin with Tello and experience hassle-free service like never before!
C Camille Bradshaw
44 days ago

Unbeatable Affordability and Stellar Service

My experience with tello.com has been nothing short of impressive. The cost is truly awesome, offering unbeatable affordability without compromising on quality. While the customer service is outstanding, a slight downside might be the occasional long wait times. However, once connected, the calls are crystal clear, and texting is seamless. The only hiccup I encountered was when trying to use Tell with available wifi, as it didn't work as smoothly as expected. Overall, tello.com is a fantastic option that I highly recommend for budget-conscious individuals looking for top-notch service.
R Robert Jefferson
45 days ago

Unveiling the Unmatched Excellence of Tello.com: A Customer’s Journey to 5-Plus Stars

Embarking on my quest for superior telecommunications, I stumbled upon Tello.com – a gem in a sea of providers. The praises I sing for Tello.com transcend the ordinary; it deserves not just 5 stars but a constellation of added pluses. From the moment I engaged with Tello.com, a sense of unrivaled excellence enveloped every interaction. It wasn't just about smartphones; it was about a genuine commitment to perfection. The phone itself, a one plus smartphone from Tello, surpassed all expectations, earning its merit as the pinnacle of mobile technology. What truly sets Tello.com apart is not just their exceptional products but also their dedication to customer service. Each query met with warmth and expertise, each concern addressed with diligence – Tello.com redefines what it means to prioritize customer satisfaction, setting a new standard in the industry. In a landscape where mediocrity often reigns, Tello.com shines like a beacon of brilliance. If you seek smartphones that exceed boundaries, service that exceeds expectations, and an experience that exceeds imagination, look no further than Tello.com. Trust me; this is not just a review; it is a testament to unparalleled greatness.
J JB
46 days ago

Turning a New Leaf with Tello.com – A Heartfelt Journey

Having started as an on-and-off customer with Tello.com, my relationship with the website had its fair share of ups and downs. However, I can confidently say that I have now made the decision to part ways for good. The user experience on the website left much to be desired, making it a challenge to find even the smallest piece of essential information without jumping through multiple hoops. One area that particularly disappointed me was the porting process, which turned out to be more cumbersome than I had anticipated. Despite hearing rave reviews about their friendly customer service, my personal experience painted a different picture altogether. I found myself blocked from accessing certain sections of the website, leading to frustrating instances where I wasted precious time searching for basic details. After finally managing to unearth the required information buried deep within my email archives and sending it over to Tello.com, I expected a prompt response. However, to my dismay, days went by without any acknowledgment or resolution in sight, leaving me feeling neglected and undervalued as a customer. In conclusion, my journey with Tello.com has come to an end, marked by a series of disappointing encounters and unmet expectations. Despite the initial glimmers of hope, the overall experience left me feeling disillusioned and convinced that my time and efforts would be better spent elsewhere. Farewell, Tello.com - it's time for me to turn a new leaf and seek a more fulfilling customer experience elsewhere.
C Cynthia Barnes
46 days ago

Unveiling Clarity: A Heartfelt Tale of Customer Service Excellence

From the moment I reached out to tello.com, I was greeted by a Customer Service Representative named Jason, who transformed my experience in the most remarkable way. His dedication to simplifying complex billing cycles left me enlightened and empowered. Thanks to Jason's patient guidance, I now hold a deep understanding of managing my bills with ease and confidence. Tello has truly won my heart with their exceptional service, and I find myself eagerly recommending them to friends and family. Despite others being tied down by contracts with different carriers, I cannot help but sing praises of Tello’s transparency and support. In a world filled with complicated telecom jargon, Jason stood out as a beacon of clarity and reassurance. His assistance not only resolved my queries but also left a lasting impression of unparalleled customer care. Tello, with Jason at the helm of their customer service, has set a new standard of excellence that is deserving of recognition and appreciation. Thank you, Tello, for shining a light on clarity and making my journey with you a truly remarkable one.

Introduction

Tello is a wireless service provider founded in 2015, offering flexible, customizable, and affordable mobile plans. Tello utilizes the Sprint network to offer its services, and its primary focus is on prepaid plans with no contracts or hidden fees. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.

Pros and Cons

Pros:
  • Flexible and affordable mobile plans with no contracts or hidden fees
  • Customizable plans that can be changed or canceled at any time
  • Uses the reliable and widespread Sprint network
  • Offers a variety of smartphones at competitive prices
  • Excellent customer service
Cons:
  • May not work well in some rural areas with poor Sprint coverage
  • No unlimited data plans
  • No international calling or texting on some plans

User Experience

Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas. The company also provides excellent customer service through its online chat feature and customer support line, which is available seven days a week.

Pricing and Value for Money

Tello offers a range of customizable plans starting at $5 per month, with unlimited talk and text options starting at $10 per month. Data can be added starting at $5 for 1GB, and customers can build their own plans by adding or removing features. Tello also offers the latest smartphones at competitive prices or allows customers to bring their own devices.

Alternatives

Some of Tello's alternatives include Mint Mobile, Republic Wireless, and Ting. Mint Mobile offers similar services as Tello, with the added feature of customizable data plans. Republic Wireless offers a unique hybrid model with both cellular and Wi-Fi data options. Ting offers more expensive plans but offers access to multiple networks.

Customer Service

Tello offers excellent customer service and support through its online chat feature and customer support line, which is available seven days a week. Customers can also get assistance through email, and Tello provides a comprehensive knowledge base with detailed FAQs and tutorials.

Product Quality and Selection

Tello offers a variety of smartphones at competitive prices, including the latest iPhones, Samsung, and LG devices. The company offers both new and refurbished devices, and customers can also bring their own devices.

Website Usability

Tello's website is user-friendly and easy to navigate, with clear pricing tiers and add-ons for each plan. It also offers an interactive coverage map that allows customers to check for Sprint's network strength in their areas.

Returns and Exchanges

Tello offers returns and exchanges for any devices purchased through its website within 30 days of receiving the product, provided that the device is in its original condition and packaging. Tello does not, however, offer refunds for service or plan purchases.

Promotions and Discounts

Tello occasionally offers promotions and discounts, such as discounted or free SIM cards, referral programs, and limited-time discounts on plans or devices.

Reputation

Tello has a positive reputation in the wireless industry for its flexible and affordable plans, excellent customer service, and straightforward pricing structure. The company has also received positive reviews from users on various consumer review websites.

Payment Options

Tello accepts major credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Tello does not offer any loyalty or reward programs, but it does offer occasional promotions and discounts.

Customer Reviews

Customers have generally given Tello favorable reviews for its affordability, customization options, and excellent customer service. Some customers have complained about network coverage issues in rural areas, but others have praised the network's reliability in urban areas.

Community Involvement

Tello does not have any ongoing community involvement programs or initiatives.

Shipping and Costs

Tello offers free standard shipping for all device purchases, with the option to upgrade to expedited shipping for an additional fee. Costs for monthly plans vary depending on the selected features and data options.