Users Voice for Textnow
4% users rated Poor
3% users rated Average
0% users rated Very Good
11% users rated Excellent
Rate Textnow Coupons Store
| Nov 2022 | 5 | 4.5 | 1 | 5 | 2 | 4.2 |
|---|---|---|---|---|---|---|
| Dec 2022 | 1 | 5 | 5 | 4.4 | 5 | 5 |
| Jan 2023 | 5 | 4.1 | 4.9 | 5 | 5 | 3.3 |
| Feb 2023 | 1 | 5 | 3 | 5 | 1.8 | 5 |
| Mar 2023 | 1.5 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Textnow Review by Jini Reddy
Introduction
TextNow.com is a user-friendly communication platform founded in 2009 that allows users to make calls and send SMS messages. It offers a free texting and calling app for Android and iOS users, allowing them to communicate with anyone in the US and Canada without needing a phone plan or a GSM/CDMA carrier.Pros and Cons
Pros: - Free communication services - Inexpensive calling to non-TextNow users in the US and Canada - Access to a pool of phone numbers for private conversations - Ad-free operation - Compatibility with Wi-Fi and data services - Intuitive user interface Cons: - Connectivity issues in some areas - No international calling options - Limited storage capacity for messagesUser Experience
The platform is user-centric, providing a novel service to users at little or no cost. It has an intuitive user interface that simplifies the entire process of signing up, browsing, and using the app. The app is free of ads or any other interruptions, which enhances the user experience.Pricing and Value for Money
TextNow.com offers free texting and calling services, which means users can communicate with anyone in the US and Canada without spending any money. The app also offers cost-effective calling rates to non-TextNow users in the US and Canada.Alternatives
Alternatives to TextNow.com include Whatsapp, Skype, and LINE. These platforms offer similar communication services, but TextNow.com stands out because of its free texting and calling features.Customer Service
TextNow.com provides reliable customer support services. Users can access the support team through the help section of the app or the website. The team can help answer any questions or troubleshoot issues.Product Quality and Selection
TextNow.com offers high-quality communication services. Users have access to a broad selection of phone numbers they can use for private conversations. The app is user-friendly and easy to navigate, making it a popular choice among users.Website Usability
The website has a sleek design that’s easy to navigate. The homepage provides a quick introduction to what the platform offers and the features available. Users can easily access their profiles and set preferences for better service.Returns and Exchanges
TextNow.com does not provide any returns or exchanges since it is a free service provider.Promotions and Discounts
TextNow.com does not offer any promotions or discounts.Reputation
TextNow.com has a good reputation in the communication industry. It has been providing communication services to users in the US and Canada for over a decade. Its app is user-friendly, and it provides free texting and calling services, which sets it apart from its competitors.Payment Options
TextNow.com does not require users to make any payments since it’s a free service provider.Loyalty Programs
TextNow.com does not offer any loyalty programs.Customer Reviews
Users review TextNow.com positively. They appreciate the affordability and accessibility of the app. They also like the high-quality customer service support offered by TextNow.com.Community Involvement
TextNow.com encourages community involvement by providing accessible and affordable communication services to its users.Shipping and Costs
Since the platform provides free communication services, there is no need for users to worry about shipping, delivery, or additional costs.Textnow Recent User Reviews
Duration
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Reviewer Name: Duane OD
Review Submission Date: 2023-02-03
Review Title: Screwed by Textnow, just now
Review Submission Date: 2023-02-03
Review Title: Screwed by Textnow, just now
Review Description: Purchased an Iphone6 from Textnow in 2018. Lost the free number in 2021 when I forget to use it for 31 days. Tried to login and get a new number on 2-2-23 and got a message that my account was suspended for violating terms of use. Heck, I didn't use the account for over a year, but Textnow won't even tell me why my account was terminated. Don't use Textnow if you telephone number is important. They will screw you down the line
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Reviewer Name: Sergio Arana
Review Submission Date: 2023-02-03
Review Title: I paid for a year to keep my number
Review Submission Date: 2023-02-03
Review Title: I paid for a year to keep my number
Review Description: I paid for a year to keep my number, then on following year, I was charged without notice for the renewal, then 15 days later, my service was suspended and they just won't talk to me nor refund my money. They said, I violated their terms of service.
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Reviewer Name: mitchell
Review Submission Date: 2023-01-02
Review Title: Account Disabled for no Reason then Horrible Customer Service
Review Submission Date: 2023-01-02
Review Title: Account Disabled for no Reason then Horrible Customer Service
Review Description: I signed up, used it to make a couple of calls and thought it was great. The next day my account is disabled for violating terms. I have no idea what term was violated because I only used it for 3 legitimate calls, therefore appealed, also asking what term was violated. I get no response. I try to follow-up and it is impossible because you are only allowed to appeal once, and their emails don't accept replies.
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Reviewer Name: customer
Review Submission Date: 2022-12-12
Review Title: They said it takes up to 5 business…
Review Submission Date: 2022-12-12
Review Title: They said it takes up to 5 business…
Review Description: They said it takes up to 5 business days to poet out your number and I'm on day 3. Don't move your number to text now u less you plan on staying with them forever! Oh you can't use your messaging or calling app ypu have to use the text now app and they often drop calls. Receiver says it sounds like I'm underwater..
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Reviewer Name: Cuddle Me Dammit
Review Submission Date: 2022-11-26
Review Title: THEY DELETE ACCOUNTS AND ALL CONVOS WITHOUT ANY NOTICE OR REASON
Review Submission Date: 2022-11-26
Review Title: THEY DELETE ACCOUNTS AND ALL CONVOS WITHOUT ANY NOTICE OR REASON
Review Description: Expect to have your account shut down without any notice or reason!Sent a group text to a few friends saying Happy Thanksgiving yesterday. Then my account was shut down. I figured it set off a spam alert so I did live chat w them and they said my account could not be recovered no matter what. And they wont give you a reason. And they wont let you download your conversations post cancellation. 6 months of conversations with valuable information down the drain.
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Reviewer Name: Maria Leonas
Review Submission Date: 2022-09-27
Review Title: It's Totally scam
Review Submission Date: 2022-09-27
Review Title: It's Totally scam
Review Description: It's Totally scam, I bought and locked a number almost 9 month ago and i use it for my PayPal,.. Nothing else.One they when i wanted to use it, i saw i was logged out from the account, and i can't login again. Its says you can't log in because of violating the blah blah,I used to chat with their support, and they said will review your account and tomorow will fix and if it don't back to support and talk with us. Now one week passed from that tommorow , my account gone, my money gone, and their website support chat gone.
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Reviewer Name: Ayesha Naaz
Review Submission Date: 2022-09-25
Review Title: Not good at all
Review Submission Date: 2022-09-25
Review Title: Not good at all
Review Description: Not good at all. When app was screened for background trackers and spyware, Huawei 5G was tracking in the background. They also reassigned a person's phone number to me who reportedly conned someone by selling them a defective unlicensed gun. They did not respond to any complaints or give me a new number. I had to let the number expire.
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Reviewer Name: Mikel Prince
Review Submission Date: 2022-09-23
Review Title: I paid for sim card never received it
Review Submission Date: 2022-09-23
Review Title: I paid for sim card never received it
Review Description: I paid for sim card never received it. Same with numerous friends and family members. When I messaged them on Facebook they blocked me
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Reviewer Name: R L
Review Submission Date: 2022-09-12
Review Title: Not reliable, there's are better alternatives like TalkU
Review Submission Date: 2022-09-12
Review Title: Not reliable, there's are better alternatives like TalkU
Review Description: I've been using textnow since 5 years now and I have a paid number, after 5 years they banned my account for no obvious reason and refusing to activate the account back nor refund me.Not a reliable service at all, do not link your important stuff to this crap app
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Reviewer Name: Mindy Vaughan
Review Submission Date: 2022-09-06
Review Title: Very Unreliable!!!!!
Review Submission Date: 2022-09-06
Review Title: Very Unreliable!!!!!
Review Description: They constantly cancel my account BEFORE my payment is due. And my payment is through an iOS subscription, which has money on that card. They have no idea what they're doing and they're a HUGE pain to deal with!!!!!!
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