Users Voice for Tfaw

71% users rated Terrible
0% users rated Poor
0% users rated Average
14% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Tfaw
Tfaw Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tfaw Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 24 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 4.4 4.6 1.3 3.5 2.4
Aug 2022 5 2.8 4.3 1.3 3.3 4
Sep 2022 5 4.5 4.5 1 3.8 1
Oct 2022 5 3.6 4.7 1 4.2 2.5
Mar 2023 2.5 4.4 4.2 1 2.8 5
Line Chart for Rating of peer stores

tfaw.com

greenmangaming.com

patpat.com

paypal.com

fragrancex.com

betterworldbooks.com

Detailed Tfaw Review by

Introduction

Tfaw.com is an online retailer specializing in comic books, graphic novels, collectibles, and games. The website caters to a vast and diverse audience of comic book enthusiasts worldwide. The website is user-friendly and offers an extensive collection of products from various publishers, including Marvel, DC Comics, Image Comics, Dark Horse Comics, IDW Publishing, and more.

Pros and Cons

Pros:
  • Wide range of products available from different publishers
  • User-friendly interface and easy to navigate
  • Competitive pricing for the products
  • Regular promotions and discounts
  • Excellent customer service and satisfied customers
Cons:
  • Shipping charges can be expensive for some products
  • The search feature can sometimes be ambiguous
  • No physical store location for customers to visit

User Experience

Tfaw.com has a straightforward and easy-to-use interface that allows users to filter and search for products quickly. The website loads fast and is well-optimized to ensure a smooth browsing experience. The product descriptions and images are detailed, allowing users to make informed decisions before making a purchase.

Pricing and Value for Money

Tfaw.com offers competitive pricing for its products, ensuring that customers receive value for their money. Prices are comparable to other online comic book retailers, and the website regularly offers promotions and discounts to make purchases more affordable.

Alternatives

There are several alternatives to tfaw.com, including Midtown Comics, MyComicShop, and ComicConnect. Each of these alternatives offers a wide range of comic books and graphic novels and provides a similar user experience to tfaw.com. However, pricing and product availability may differ across different websites.

Customer Service

Tfaw.com offers excellent customer service, with a team of friendly and responsive staff ready to help customers with any questions or problems they may have. Users can contact customer service through email, phone, or live chat, and the team typically responds within 24 hours.

Product Quality and Selection

Tfaw.com ensures product quality by sourcing its products from reputable publishers and manufacturers. The website offers an extensive collection of products that cater to a diverse audience, including comic books, graphic novels, collectibles, and games.

Website Usability

Tfaw.com is well-designed and easy to navigate, with a user-friendly and intuitive interface. The website loads fast and is optimized for both desktop and mobile browsing. The search feature can sometimes be ambiguous, but the filters and category options make it easy for users to find the products they are looking for.

Returns and Exchanges

Tfaw.com offers a hassle-free returns and exchange policy, allowing customers to return products within 30 days for a full refund or exchange the product for an alternative item. The website provides clear instructions on how to initiate a return or exchange and offers a prepaid shipping label for convenient returns.

Promotions and Discounts

Tfaw.com regularly offers promotions and discounts on its products, including weekly sales and daily deals. The website also provides a rewards program that allows customers to earn points for purchases, which they can redeem for exclusive discounts and merchandise.

Reputation

Tfaw.com has a solid reputation in the online comic book community, with many satisfied customers praising the website for its excellent selection, pricing, and customer service. The website has been in operation for over 30 years and has established itself as a reliable and trustworthy retailer of comic books and graphic novels.

Payment Options

Tfaw.com accepts multiple payment options, including credit cards, PayPal, and Amazon Pay, ensuring that customers can pay with their preferred payment method. The website uses secure SSL encryption to protect customer information and prevent fraud.

Loyalty Programs

Tfaw.com provides a rewards program that allows customers to earn points for purchases, which they can redeem for exclusive discounts and merchandise. The rewards program is free to join and provides customers with additional value for their purchases.

Customer Reviews

Tfaw.com features customer reviews on its products, allowing users to make informed decisions before making a purchase. The reviews are honest and transparent, providing users with insights into the quality and value of the products.

Community Involvement

Tfaw.com is actively involved in supporting the comic book community, including sponsoring comic book conventions, funding local comic book stores, and supporting comic book creators. The website also provides a blog and newsletter that updates users on the latest news and events in the comic book world.

Shipping and Costs

Tfaw.com ships to various countries worldwide, with shipping costs varying depending on the destination and the weight of the products. The website provides clear instructions on how to track packages and provides a customer service team to handle any shipping-related issues. The website sometimes offers free shipping promotions when customers spend a certain amount.

Conclusion

Overall, tfaw.com is a quality online retailer of comic books, graphic novels, collectibles, and games with competitive pricing, an extensive selection of products, and excellent customer service. The website's user-friendly interface and reliable reputation make it a top choice for comic book enthusiasts worldwide.

Tfaw Recent User Reviews

👤

Reviewer Name: D. L.

Review Submission Date: 2022-06-09

Review Title: Absolutely terrible Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely terrible Customer Service. They cancelled an order I had waited a significant amount of time for, and were nearly impossible to get help from. Phones go unanswered. Chat is mostly unmanned. After several HOURS being #1 in the chat queue I encountered an incredibly rude associate. Avoid these guys like the plague, because you will be disappointed.

👤

Reviewer Name: EAdH

Review Submission Date: 2021-11-13

Review Title: Do Not Pre-order
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I loved TFAW until today. Yesterday I clicked preorder on a couple comics, figured out they weren't what I wanted, went to remove them, and couldn't. I emailed TFAW to cancel the preorders and was told it would put a strike on my account, and I already had two. I was never told about any strikes. I had asked them to remove a couple items before which were *very* late on fulfillment, but wasn't told anything about getting a "strike." So they penalize my account for their bad service.

👤

Reviewer Name: Abs Zarzis

Review Submission Date: 2019-11-01

Review Title: not bad.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: it took some time for delivery but I am satisfied

👤

Reviewer Name: Object Power

Review Submission Date: 2019-10-10

Review Title: only bought from them once so far
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: only bought from them once so far. But comics are a great deal since the price is right on the cover and they sell them cheaper if you pre-order them. Shipping is another story.

👤

Reviewer Name: Yearxero

Review Submission Date: 2019-04-25

Review Title: Weak Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Weak Customer ServiceInability to ship books cheaply and efficientlyNot very flexible on solving customer issues.

👤

Reviewer Name: Jon Sawyer

Review Submission Date: 2018-07-20

Review Title: It always takes them forever to check…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It always takes them forever to check in and ship out orders. No point in buying 2-4 business shipping to get the order sooner, because the order will still ship out slow and will be a waste of extra money. You email to complain about this to them and they just don't care and are condescending in their reply email. Could just be a automated reply which is worse.

Gainers

Losers

Related Store

Related Categories