Users Voice for Thalia

34% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
61% users rated Excellent
Pie Chart Review Representation for Thalia
Thalia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.5 5 3.7 3.6 4.8 4.5
Oct 2022 5 1 2.5 1 4.2 4
Nov 2022 5 5 3 5 3.9 4.2
Apr 2023 3.4 5 5 5 5 5
Line Chart for Rating of peer stores

thalia.de

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rakuten.com

barnesandnoble.com

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Detailed Thalia Review by

Introduction

Thalia.de is an online bookstore that offers a wide variety of books, eBooks, DVDs, games, software, and music. They have been in operation since 1919 and are one of the leading booksellers in Germany. Their online store is popular among book lovers as it offers an extensive selection of titles in different categories including fiction, non-fiction, children's books, and textbooks.

Pros and Cons

Pros:
  • Wide selection of books, eBooks, DVDs, and more
  • Affordable pricing and deals
  • Free shipping for orders over €30
  • Easy return policy
  • Responsive customer service
Cons:
  • Some titles are not available for immediate delivery
  • No loyalty program for frequent buyers

User Experience

Thalia.de offers a user-friendly interface that is easy to navigate. Their website has a simple and clean design that allows users to search for titles and place orders quickly. They also have a mobile app that is available for both iOS and Android devices. The app offers additional features such as personalized recommendations and the ability to pre-order titles.

Pricing and Value for Money

Thalia.de offers competitive pricing for their products. They often run sales and promotions, making it easy for customers to get books and other items at affordable prices. They also offer free shipping for orders over €30, which is a great value for money.

Alternatives

Some alternatives to Thalia.de include Amazon.de, Weltbild.de, and Buch.de. These websites offer a similar selection of books and other items, but may have different pricing and promotions.

Customer Service

Thalia.de has responsive and helpful customer service. They offer multiple contact options including phone, email, and live chat. They also have an extensive FAQ section on their website that answers common questions about orders, payments, and shipping.

Product Quality and Selection

Thalia.de offers a wide selection of books and other items in various categories. They partner with publishers to ensure that they have the latest titles available for customers. They also have a selection of eBooks and digital content. The products they offer are of good quality and come from reputable publishers and manufacturers.

Website Usability

Thalia.de's website is easy to use and navigate. The homepage features the latest promotions and top-selling items. Users can search for titles by author or title, and can filter results by language, category, and format. They also have a user-friendly checkout process that allows customers to place orders quickly and securely.

Returns and Exchanges

Thalia.de offers a hassle-free return policy. Customers can return items within 14 days of receiving them, and can receive a refund or exchange. Returns can be initiated through their customer service department or through their online returns portal.

Promotions and Discounts

Thalia.de often runs promotions and discounts on books and other items. They offer bundle deals, discounts on select titles, and clearance sales. Customers can sign up for their newsletter to receive notifications about their latest promotions and deals.

Reputation

Thalia.de has a good reputation as a reliable and reputable online bookstore. They have been in operation for over 100 years and have a loyal customer base. They also have a high rating on customer review websites such as Trustpilot.

Payment Options

Thalia.de accepts multiple payment options including credit cards, PayPal, and Sofort Überweisung. They also offer payment by invoice for customers who prefer to pay after receiving their order. All payments are processed securely through their website.

Loyalty Programs

Thalia.de does not currently offer a loyalty program for frequent buyers. However, they do offer promotions and discounts that can provide value to regular customers.

Customer Reviews

Thalia.de has a high rating on customer review websites such as Trustpilot. Customers praise their wide selection of titles, affordable pricing, and responsive customer service. Some customers have reported issues with delayed shipping, but these complaints are relatively rare.

Community Involvement

Thalia.de is involved in various community initiatives such as promoting literacy and supporting local libraries. They also offer a selection of titles that promote diversity and cultural understanding.

Shipping and Costs

Thalia.de offers free shipping for orders over €30. For orders under €30, shipping costs start at €3.99. Orders are generally delivered within 2-5 business days. They also offer express shipping for an additional fee.

Thalia Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Anna S.

Review Submission Date: 2022-11-17

Review Title: Shopping at Thalia is a great experience
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Review Description: Shopping at Thalia is a great experience, and their staff is friendly. Everything is organized well, and I can find books and newspapers easily.

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Reviewer Name: Jessi

Review Submission Date: 2022-11-09

Review Title: Great online experience and super fast…
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Review Description: Great online experience and super fast delivery.

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Reviewer Name: Ariana L

Review Submission Date: 2022-10-26

Review Title: All kinds of books!
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Review Description: I love that there are books of so many different genres: from academic through Disney Villains to mystery novels by local authors. The language availability is also amazing! Every time I need a book, I come to Thalia and I know I won’t be disappointed!

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Reviewer Name: Chantal Miller

Review Submission Date: 2022-08-26

Review Title: slayyyyyyyyyyyyyyy
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Review Description: slayyyyyyyyyyyyyyy

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Reviewer Name: John

Review Submission Date: 2022-07-14

Review Title: Terrible Online Ordering
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Review Description: I ordered a book online. The wrong book came. I had to go to the store and got a refund but it seemed like this was a regular occurrence for the staff and no one seemed surprised. Annoying that a company can still be so incompetent with online orders.

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Reviewer Name: MOLLY SPLENDOUR

Review Submission Date: 2022-06-02

Review Title: A HIGHLY CONTENTED CUSTOMER
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Review Description: PERFECT AND FRIENDLY SERVICE , SPEEDY DELIVERY , BEST BOOKSTORE KNOWN TO ME , THANK YOU !

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Reviewer Name: Imane Mahfoudi

Review Submission Date: 2022-02-17

Review Title: Dont preorder anything from thalia
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Review Description: Dont preorder anything from thalia , i canceled my preorder and didn’t get a refund , im sending them emails everyday ,but in vain.

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Reviewer Name: Preben Jørgensen

Review Submission Date: 2022-02-02

Review Title: A big variety in books (graphic novels )
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Review Description: A big variety in books (graphic novels )

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Reviewer Name: Gabriela Gonzalez

Review Submission Date: 2022-01-25

Review Title: Very happy
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Review Description: Very happy. Got my order on time. Variety of options.

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Reviewer Name: Eliza

Review Submission Date: 2022-01-16

Review Title: I am always very pleased with the…
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Review Description: I am always very pleased with the Thalia and the options I have for the various publishing houses. Can only recommend.

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