Users Voice for Thebodyshop

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Thebodyshop Overall rating
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Review article published on: 22 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 3.1 2.6 4.1 1.4
Feb 2023 5 5 5 5 5 1.3
Mar 2023 5 5 5 5 5 5
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Detailed Thebodyshop Review by

Introduction is an online store that specializes in natural, cruelty-free and ethically-sourced beauty products. The store aims to create positive impact on both the community and the environment by providing high-quality products that are environmentally friendly and animal cruelty-free. They sell a wide range of products, including skincare, makeup, fragrance, and body care.

Pros and Cons

  • Offers natural, cruelty-free and ethically sourced beauty products
  • Has a wide range of products to choose from
  • Products are of high quality
  • Offers free delivery on orders over $60
  • Several payment options available
  • Some products may be pricey
  • Shipping costs for orders under $60

User Experience has a user-friendly interface and navigation system. The products are organized in categories and sub-categories, and customers can easily find what they are looking for. The website also has high-quality product images and product descriptions to provide customers with a better shopping experience.

Pricing and Value for Money

The prices of products are slightly higher than other similar products on the market, but this is due to the high-quality ingredients and ethical sourcing practices. The products are good value for money, as they are of high-quality and provide consumers with an ethical alternative without having to compromise on quality.


There are many alternatives to, including Lush, Burt's Bees, and SheaMoisture. However, The Body Shop stands out due to their commitment to ethical sourcing, natural ingredients, and cruelty-free practices.

Customer Service has excellent customer service, with responsive and helpful staff. Customers can reach customer service representatives by phone or email.

Product Quality and Selection offers high-quality products that are natural, cruelty-free, and ethically sourced. The products are also effective and deliver on their promises. The store offers a wide selection of products, including skincare, makeup, fragrance, and body care.

Website Usability has a user-friendly interface that is easy to navigate. The website is well-organized and offers many features, including the ability to filter products by category, price, and type.

Returns and Exchanges offers a 30-day return policy for most products. Customers who are not satisfied with their purchase can return the product for a refund or exchange.

Promotions and Discounts offers promotions and discounts on a regular basis, including percentage discounts and free gifts with purchase. Customers can also sign up for the store's loyalty program for additional discounts and rewards.


The Body Shop has a great reputation for being a socially responsible and ethical company. They are committed to sourcing natural ingredients, being cruelty-free, and reducing their environmental impact.

Payment Options offers several payment options, including credit card, PayPal, and gift cards.

Loyalty Programs has a loyalty program for customers called "Love Your Body Club." Members receive exclusive discounts, offers, and rewards.

Customer Reviews has mostly positive reviews from customers. Customers rave about the high-quality products, excellent customer service, and ethical practices.

Community Involvement

The Body Shop is committed to making positive changes in the community and environment. They have a number of initiatives, including their "Enrich Not Exploit" campaign, which focuses on reducing their environmental impact.

Shipping and Costs offers free shipping on orders over $60. For orders under $60, there is a shipping fee. The shipping times vary depending on the location, but customers can expect their orders to arrive within 3-7 business days.