Users Voice for Thegymgroup

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Thegymgroup Overall rating
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Review article published on: 07 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 4.6 4.1 1.5 5
Feb 2023 5 1.3 5 5 5 1.8
Mar 2023 5 5 5 5 5 5
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Detailed Thegymgroup Review by

Introduction is a popular online platform that offers cost-effective gym memberships to fitness enthusiasts across the UK. With a vast network of over 180 state-of-the-art gyms, The Gym Group provides users with affordable and flexible fitness solutions. The platform aims to help its customers achieve their fitness goals by providing a wide range of facilities, including cardio equipment, weight machines, and free weights.

Pros and Cons

Pros: • Affordable gym membership prices • Multiple locations • Access to a variety of equipment • No additional fees or cancellation costs Cons: • No personal training offered • Limited group classes • No swimming pools or saunas

User Experience

The website has a user-friendly interface that allows users to easily navigate through the platform. Users can search for gyms, view gym timetables, and manage their membership account online. The website’s design is attractive and professional, with images of gym equipment and facilities that help to give users an idea of what to expect.

Pricing and Value for Money

The Gym Group offers some of the cheapest gym memberships in the UK, with prices starting from only £12.99 a month. The platform provides users with great value for money by offering access to a wide range of facilities at an affordable price. Additionally, there is no joining fee, and there are no hidden costs or cancellation fees.


The Gym Group’s main competitors in the UK are PureGym, Anytime Fitness, and Virgin Active. While these platforms offer similar services, their prices and facilities vary depending on the location.

Customer Service

The Gym Group provides excellent customer service support through its website, email, phone, and social media platforms. The platform has a dedicated customer service team that is available to assist users with any queries or concerns that they may have.

Product Quality and Selection

The Gym Group provides users with access to high-quality gym equipment, including weight training machines, cardio equipment, and free weights. The platform also offers a variety of facilities such as changing rooms, lockers, and showers.

Website Usability

The website design is user-friendly and easy to navigate, allowing users to search for gyms and facilities using a keyword search tool. The design is attractive, with an appealing colour scheme and good quality images of the gyms and equipment.

Returns and Exchanges

The Gym Group does not offer any returns or exchanges for its services. If users wish to cancel their membership, they can do so at any time, but they will not receive a refund for any unused days.

Promotions and Discounts

The Gym Group occasionally offers promotions and discounts for its memberships. Users can sign up for email alerts or follow the platform’s social media channels to be updated on any new promotions or discounts.


The Gym Group has a good reputation in the fitness industry, and is well-known for offering affordable gym memberships with access to state-of-the-art facilities. The platform has been rated positively by many users for its value for money, easy cancellation policy, and user-friendly website.

Payment Options

The Gym Group accepts payments through various channels such as Direct Debit, credit/debit cards, and PayPal. The platform provides users with several options for automatic payment, allowing for flexibility and ease of use.

Loyalty Programs

The Gym Group currently does not offer any loyalty programs for its customers.

Customer Reviews

The gym group has received mostly positive reviews from its users. Many users have praised the platform for providing a low-cost membership. Complaints are mainly about equipment maintenance and the limited selection of group classes.

Community Involvement

The Gym Group is committed to giving back to its local communities, and has partnered with several charities and organisations to support them.

Shipping and Costs

The Gym Group does not provide shipping services, as it operates entirely online. Users can visit any of the 180 gyms across the UK to access facilities provided.


The Gym Group is a reliable and cost-effective platform for fitness enthusiasts across the UK. With its huge network of gyms and top-quality facilities, The Gym Group provides users with an accessible and affordable way to stay fit and healthy. With its user-friendly website and excellent customer support, it is an excellent choice for those who want to achieve their fitness goals without breaking the bank.