Users Voice for Theinside

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Theinside Overall rating
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Review article published on: 30 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 4.2 4.9 1.5 3.1
Feb 2023 5 5 5 3 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Theinside Review by

Introduction is an online home décor retailer that sells a range of custom-made furniture, textiles, and accessories. Founded in 2017, the company aims to provide customers with high-quality products that are both stylish and affordable. With a focus on customization, offers a wide range of options for customers to personalize their purchases to suit their unique tastes and needs.

Pros and Cons

Pros: - Wide range of customizable furniture and home décor items - Affordable pricing - Free shipping on all orders - Easy-to-use website with helpful design tools - Great customer service with responsive support team Cons: - Limited selection of products compared to other home décor retailers - Some products may take longer to ship than others - No physical storefronts for customers to view products in-person before purchasing

User Experience provides a seamless user experience for customers, with an easy-to-use website that features helpful design tools and customization options. Users can select from a range of fabrics, materials, and styles to create their perfect furniture piece or home décor item. In addition, the company offers free swatches so customers can see and feel the materials before making a purchase.

Pricing and Value for Money offers competitive pricing for its products, with most items falling within the mid-range market. While some items may be more expensive than lower-priced competitors, the customization options and quality of materials make the higher price point worthwhile. The company also offers free shipping on all orders, which is a great added value for customers.


Some alternatives to include Wayfair, IKEA, and West Elm. These retailers offer similar products and customization options at varying price points. However, sets itself apart with its focus on affordable customization and high-quality materials.

Customer Service offers great customer service, with a responsive support team that is available to answer any questions or concerns that customers may have. All orders also come with a 30-day return policy and a one-year warranty on all products.

Product Quality and Selection offers high-quality products that are made with durable materials and expert craftsmanship. While the selection of products is more limited than some other home décor retailers, the focus on customization allows for a range of unique and personalized furniture and home décor options.

Website Usability has a clean, easy-to-use website with helpful design tools and customization options. The site is organized and user-friendly, making it easy for customers to navigate their way through the selection of products and personalization options.

Returns and Exchanges has a 30-day return policy for all orders, allowing customers to return any products they are not satisfied with. The company also offers free returns for any items that are damaged or defective.

Promotions and Discounts often offers promotions and discounts on its products, with frequent sales and discounts for new customers. In addition, the company offers a loyalty program that allows customers to earn points with each purchase that can be redeemed for discounts on future orders.

Reputation has a good reputation among customers, with positive reviews and feedback for its products and customer service. The company has also been featured in several home décor and lifestyle publications, further bolstering its reputation as a quality and affordable home décor retailer.

Payment Options accepts a range of payment options, including major credit cards and PayPal. The company also offers financing options through Affirm, allowing customers to pay for their purchases in installments over time.

Loyalty Programs offers a loyalty program that allows customers to earn points with each purchase. These points can be redeemed for discounts on future orders, making it easy for customers to save money on their next purchase.

Customer Reviews

Customer reviews for are overwhelmingly positive, with customers praising the company for its customizable products, affordable pricing, and responsive customer service.

Community Involvement is actively involved in the community, supporting local charities and organizations that align with the company's values. The company also has a strong social media presence, engaging with customers and promoting its products and services.

Shipping and Costs offers free shipping on all orders, with most items shipping within 1-3 weeks of purchase. Some products may take longer to ship due to customization or availability, but the company provides regular updates on shipping times and tracking information to keep customers informed.