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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 20 Feb 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 3.6 3.1 4.1 5
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Thelalit Review by

Introduction is a luxury hotel chain with properties across India and other countries. The company offers a wide range of services to travelers, including accommodations, dining, and events. The website is easy to navigate and features stunning visuals of the properties and their amenities.


One of the pros of is the variety of services offered. The company provides accommodations for all types of travelers, from budget to luxury. Additionally, the website is user-friendly and easy to navigate. The booking process is seamless, and customers can make reservations quickly and easily. The website also features a loyalty program that provides exclusive benefits and discounts for members.


One of the cons of is the pricing. While the company offers a range of accommodations to suit different budgets, some properties may be expensive for budget travelers. Additionally, the loyalty program may not be accessible to all customers, and it may take some time to accrue enough points to receive benefits.

User Experience provides a seamless user experience. The website is easy to navigate, with clear menus and descriptions of available services. The booking process is simple and can be completed in just a few clicks. The website also provides detailed information about the properties, including photos and descriptions of the amenities.

Pricing and Value for Money

The pricing of varies depending on the property and type of room. While some properties may be expensive, others offer budget accommodations. Overall, the pricing is competitive for the luxury hotel market. Additionally, the value for money is high, as the properties provide exceptional service and amenities.


Some alternatives to include other luxury hotel chains such as Marriott and Hyatt. Additionally, there are many independent luxury hotels that offer similar services and amenities.

Customer Service provides excellent customer service. The company has a dedicated customer support team that can assist customers with any questions or issues. Additionally, the website provides detailed information about the properties and the services offered.

Product Quality and Selection

The quality of the accommodations provided by is exceptional. The properties are well-maintained and offer a range of amenities to ensure a comfortable stay. Additionally, the website offers a variety of room types to suit different preferences.

Website Usability is easy to use and navigate. The website features clear menus and descriptions of the available services. The booking process is simple and can be completed in just a few clicks.

Returns and Exchanges has a clear refund and cancellation policy. Customers can cancel their reservations up to a certain time before their stay and receive a full refund. Additionally, the company provides a clear process for handling issues or complaints.

Promotions and Discounts offers promotions and discounts to customers, including exclusive benefits for loyalty program members. Customers can also take advantage of seasonal promotions and discounts.

Reputation has a strong reputation in the luxury hotel market. The company has received positive reviews from customers and industry experts. Additionally, the properties are well-regarded for their exceptional service and amenities.

Payment Options offers a variety of payment options, including credit card and debit card payments. The website also provides clear information about the payment process and accepted currencies.

Loyalty Programs offers a loyalty program that provides exclusive benefits and discounts to members. The program is free to join and provides points for every booking made through the website.

Customer Reviews

Customer reviews of are generally positive. Customers praise the exceptional service and amenities provided by the properties. Additionally, the website features a section for customer reviews, allowing potential customers to read about the experiences of others.

Community Involvement is involved in various community initiatives, including supporting local charities and providing job opportunities to local residents. The company also advocates for environmental sustainability and has implemented various eco-friendly practices at their properties.

Shipping and Costs does not provide shipping services, as the company provides accommodations rather than products. However, the company does provide clear information about the costs of accommodations and any additional fees that may apply.

In conclusion, is a luxury hotel chain that provides exceptional service and amenities to customers. The website is user-friendly and provides a variety of services to suit different budgets and preferences.