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10% users rated Poor
5% users rated Average
13% users rated Very Good
59% users rated Excellent
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Leslie Garland
Rug got here out precisely as I ordered
My overview for theperfectrug.com Rug got here out precisely as I ordered. Fast supply. Glorious high quality. M
Melinda Heltsley
Transforming My Space with The Perfect Rug!
When I first ordered a custom rug from theperfectrug.com for my foyer, I had high hopes but was disappointed with how it turned out. Despite the initial letdown, I decided to give it a chance and see if it would eventually win me over. Unfortunately, it didn't. Determined to find the right fit for my space, I requested samples from The Perfect Rug - and that decision made all the difference! After exploring the samples, I discovered the perfect match and didn't hesitate to invest a bit more for the ideal rug. The moment it arrived and I laid it down, I was absolutely thrilled with the result. Looking back, I only wish I had taken this route from the start. The quality, design, and overall transformation it brought to my space are truly remarkable. Thank you, The Perfect Rug, for helping me create a home I love coming back to! T
Tim
Unparalleled Custom Rug Selection, Unmatched Customer Service
Ever since I discovered theperfectrug.com, my home decor dreams have come to life with their unparalleled custom rug selection. From the moment I placed my order, I was met with seamless ordering and design customization processes that left me eagerly anticipating the arrival of my carefully curated rug. When the delivery process encountered unforeseen obstacles, the team at theperfectrug.com displayed unmatched customer service and dedication to resolving the issue. Despite initial concerns regarding the delivery status, the company promptly addressed each of my inquiries and provided constant updates, ensuring that I felt supported and valued throughout the process. Upon the arrival of my custom rug, I was truly blown away by the quality and craftsmanship that exceeded my wildest expectations. Every intricate detail of the rug reflected the care and dedication of the artisans behind it, resulting in a stunning addition to my home that never fails to impress. The extraordinary level of customer service and the exceptional quality of the custom rug have solidified theperfectrug.com as my go-to destination for all things home decor. I am immensely grateful for the team's unwavering commitment to customer satisfaction and their dedication to delivering nothing short of perfection. T
Tim
Exceeded Expectations: Exceptional Customer Care at its Finest
When I stumbled upon theperfectrug.com, I was hesitant to make a purchase after reading a negative review about their white glove delivery service. Despite my reservations, I decided to give them a chance, and I am so grateful that I did. I placed an order for a rug on October 28th, eagerly anticipating its arrival. However, when the tracking information indicated that the rug had been delivered to a different address on November 30th, I started to worry. I reached out to the company, and to my surprise, I was met with nothing short of exceptional customer care. The representative I spoke with not only reassured me that they would investigate the issue, but they also went above and beyond to personally ensure that my rug was delivered to the right address. Their transparency and dedication to resolving the situation promptly left me impressed and relieved. To my delight, a few days later, my rug arrived at my doorstep, neatly packaged and in pristine condition. The attention to detail and the personalized service I received truly exceeded my expectations. It was evident that the team at theperfectrug.com values their customers and strives to provide a seamless shopping experience. In a world where customer service can often fall short, this company stands out for their commitment to going the extra mile. I am immensely grateful for their proactive approach and genuine concern for my satisfaction. Thank you for turning a potentially disappointing situation into a memorable and positive experience. I highly recommend theperfectrug.com to anyone in search of quality products and exceptional customer care. M
Mitch Bloom
Effortless Ordering and Impeccable Service!
As a satisfied customer of theperfectrug.com, I cannot help but rave about the seamless ordering process! It was a breath of fresh air to navigate through their website and effortlessly order samples. The communication from the team during the delivery was exemplary, adding a personal touch to the entire experience. The white glove service they provided for the installation of our large rug was nothing short of exceptional. Their precision and attention to detail truly set them apart. I can confidently say that the overall process was stress-free, and the end result exceeded our expectations. I am eagerly anticipating the opportunity to make future orders from theperfectrug.com, knowing that their straightforward process and top-notch service will be consistent. Thank you for making the journey of enhancing our living space such a pleasurable one! M
Mitch Bloom
Exceptional Service and Seamless Experience at theperfectrug.com
Reflecting on my recent experience with theperfectrug.com, I am thrilled to share my enthusiasm for their exceptional service. The process of ordering was not just simple, but seamlessly executed from start to finish. Sampling their products was a breeze, and the clear communication throughout the delivery process was reassuring. As someone who values attention to detail, I was particularly impressed by the white glove service provided, especially when dealing with a large rug. The precision and care taken during the installation were beyond my expectations, truly reflecting their commitment to excellence. Looking ahead, I am eagerly anticipating future orders from PR, knowing that I can trust in their reliability and dedication to customer satisfaction. Thank you, theperfectrug.com, for a memorable and stress-free shopping experience! B
Bethany D'Meza
Exceptional Customer Service and Perfectly Crafted Rugs
As I reflect on my experience with theperfectrug.com, I am overwhelmed by the exceptional customer service and the impeccable quality of the rugs I received. The entire process more than exceeded my expectations, reinstating my belief in personalized customer care. From the moment I reached out to the team to the final delivery of my four custom-sized rugs with binding, every interaction was seamless and delightful. I was initially skeptical, wondering if such a level of service and craftsmanship could truly exist. However, the team not only met but surpassed all my expectations. The rugs I received were not just a perfect fit, but they also matched the samples I had received earlier, demonstrating an unparalleled attention to detail. What truly stood out was the prompt and helpful communication throughout the process. Every query was met with patience and expertise, making me feel valued as a customer. Each team member I interacted with exhibited nothing short of excellence. In conclusion, I wholeheartedly recommend theperfectrug.com to anyone in search of customized rugs. My experience has been nothing short of outstanding, and I am incredibly grateful for the care and dedication shown by the team. Thank you for making my vision a reality! B
Bethany D'Meza
Transformed My Space Beyond Belief
Let me start by saying that the experience I had with theperfectrug.com completely transformed my expectations of what exceptional customer service truly means. This company not only met my needs but went above and beyond in every aspect. From the moment I placed my order for four custom-sized rugs with binding, I was met with prompt and informative communication that made the entire process a breeze. The quality of the rugs I received was unparalleled, matching the samples I had received with precision. Every detail was carefully attended to, reflecting a level of dedication and craftsmanship that is rare to find. But what truly set this experience apart was the genuine care and attentiveness of the team members I interacted with. Their warmth and professionalism made me feel valued as a customer, leaving a lasting impression. I cannot recommend theperfectrug.com highly enough. If you are looking to elevate your space with unique and perfectly tailored rugs, look no further. This company not only delivers on their promises but surpasses them, creating a seamless and enjoyable process from start to finish. Thank you for exceeding my wildest expectations and for making my space truly exceptional. C
customer
Transformed Our Room with a Custom Perfect Rug
I have to express my gratitude for the impeccable service and product from theperfectrug.com. Our customized rug fits our room like a dream, and the ability to order swatches beforehand ensured we made the perfect choice. The quality is outstanding, bringing a touch of elegance to our space. Despite this, I have to deduct a star due to an unexpected delay in delivery. While the extended wait tested our patience, the final result made it all worth it. Thank you for transforming our room and exceeding our expectations! C
customer
Transformed our Space: The Custom Rug Story
I can't help but share my experience with theperfectrug.com. Our room has been completely transformed thanks to the perfect rug we ordered. The ability to customize the size was a game-changer, fitting our space like a glove. The option to request swatches was a thoughtful touch, allowing us to make an informed decision that we are thrilled with. The quality of the rug surpassed our expectations, seamlessly tying the room together. While I wish I could give a perfect score, the delayed delivery was a minor setback. Despite the unexplained delay, which extended our wait time, the end result was well worth it. The unparalleled beauty and craftsmanship of the rug outweighed any inconvenience caused by the late arrival. We are grateful for the perfect rug that now graces our room, adding a touch of elegance and comfort. Thank you, theperfectrug.com, for a product that truly lives up to its name. M
Mark Trenor
Transformed my Space with The Perfect Rug
When I stumbled upon The Perfect Rug, I was skeptical about finding the ideal rug for my space. But to my surprise, The Perfect Rug surpassed all my expectations. The tailored solution they offered was nothing short of perfect. The wide variety of quality choices made it hard to pick just one! The process of ordering samples was seamless and helped me make the right decision. The delivery time was impressive, and when I finally laid the rug in my space, it completely transformed the ambiance. I wholeheartedly recommend The Perfect Rug to anyone in search of that exact measured rug to elevate their living space. M
Mark Trenor
Elevate Your Space with The Perfect Rug
Reflecting on my experience with theperfectrug.com, I can confidently say that "The perfect rug is exactly that!" From the moment I discovered this website, I was impressed by the tailored solutions and extensive range of high-quality options available. The ability to order samples allowed me to make a well-informed decision, and the prompt delivery of my custom rug exceeded my expectations. I wholeheartedly recommend The Perfect Rug to anyone seeking a precisely measured rug to elevate their living or working space. Thank you for enhancing my home decor with your exceptional products and services. S
Sally
Transformed Our Space: A Testimony to Quality
Upon testing the waters with theperfectrug.com, we were pleasantly surprised by the exceptional service and product we received. Starting with a small trial rug order, we were promptly greeted by a flawless delivery – a testament to the company's efficiency. Impressed by the quality, we swiftly placed an order for the remaining two rugs without hesitation. What truly sets theperfectrug.com apart is their user-friendly website, which offers an enjoyable and interactive experience when customizing options. It's rare to find a platform that seamlessly combines functionality with fun, making the whole process a delight. Anticipation builds as we eagerly await the arrival of our remaining orders, expecting nothing less than perfection. The investment made in these rugs is sure to pay off, given the quality and service we've experienced thus far. Thank you, theperfectrug.com, for transforming our space and exceeding our expectations. K
Kerri Mchale
Transformed My Home with Perfect Rugs
From the seamless browsing experience on theperfectrug.com to the delightful array of rug samples, trim options, and backing choices, every step of the process was a joy. The ease of placing an order and the impeccable packaging further solidified my satisfaction. However, what truly sets this company apart is their exceptional customer service. I was not only impressed by the quality of the rugs but also by the efficiency and warmth of the support team. My home has been transformed, and I eagerly look forward to expanding my collection. Thank you for the outstanding products and service that have left a lasting impression on me and my loved ones! K
Kerri Mchale
Transforming Homes with Unmatched Quality and Service
Experiencing the impeccable rugs from theperfectrug.com has truly been a game-changer for me. The user-friendly website provided me with a seamless browsing experience while their wide array of samples, trim options, and backing choices ensured that I found the perfect match for my home decor. Placing my order was a breeze, and the secure packaging added an extra layer of assurance. What truly stood out was the exceptional customer service I received – prompt, attentive, and extremely helpful. The care they put into every interaction truly sets them apart. I have not hesitated to recommend theperfectrug.com to all my loved ones, and the eagerness to order more speaks volumes about the excellence they deliver. Thank you for brightening up my living space with your flawless products and outstanding service!
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Introduction:
ThePerfectRug.com is a leading online retailer that specializes in customizable area rugs. With a plethora of options for customization, customers can design rugs to perfectly fit their unique style and space. This comprehensive review will cover various aspects of ThePerfectRug.com, including the pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Extensive customization options for area rugs
- Wide range of design choices, materials, and sizes
- High-quality craftsmanship and attention to detail
- User-friendly website with easy navigation
- Dedicated customer support team available for assistance
- Fast shipping and reliable delivery services
- Competitive pricing with frequent promotions and discounts
- Positive reputation among customers and industry experts
- Secure and convenient payment options
- Engagement in community initiatives and charitable campaigns
Cons:
- Customization options can be overwhelming for some users
- Limited selection of ready-made rugs
- Returns and exchanges may incur additional costs for customers
- Some customers have reported delays in customer service response
- International shipping may have longer delivery times and customs procedures
- Occasional instances of out-of-stock items