Thepresenttree Reviews

Voted Poor (3/5)

20 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

50% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
45% users rated Excellent
Write a review
S S. Craig
54 days ago

Transformative Friendship in a Laurel Tree Gift

Let me share my experience with thepresenttree.com, where a seemingly small twig turned into a symbol of enduring friendship. While my initial expectations veered towards an ornamental cherry tree, I received a beautiful laurel instead. At first, the price seemed steep for what appeared to be just a twig, leading me to question the value of my gift. However, as time passed, this seemingly modest plant blossomed into something truly special. Its growth mirrored the deepening bond between me and the thoughtful giver. The elegant leaves and robust branches became a daily reminder of the enduring nature of true friendship, far beyond the materialistic value initially perceived. Despite the initial misconceptions, the surprise of receiving a laurel tree instead of a cherry blossom added a unique touch to the gift. It taught me to appreciate the unexpected and find beauty in simplicity. This experience reshaped my perspective on gifts and relationships, showing that true value goes beyond the surface. While the packaging may have seemed excessive at first, it added to the anticipation and excitement of unwrapping this precious gift. The moment of unveiling the carefully packaged tree remains etched in my memory, creating a sense of occasion and celebration. In retrospect, what seemed like deceptive marketing tactics turned out to be a serendipitous journey of discovery and growth. The laurel tree from thepresenttree.com taught me valuable lessons about resilience, authenticity, and the power of nature to nurture meaningful connections. I am grateful for this unexpected gift that has enriched my life in ways I never imagined. Thank you, thepresenttree.com, for facilitating a profound and transformative experience through a simple twig that bloomed into a flourishing friendship.
R Rayjomor
61 days ago

Rooted in Truth: A Sincere Experience with ThePresentTree.com

When I first received a gift from ThePresentTree.com, I eagerly anticipated a flourishing tree to symbolize growth and thoughtfulness. However, upon opening the package, I was disheartened to find a small twig that paled in comparison to my expectations. Despite this initial disappointment, I reached out to their customer service, hoping for some clarity and resolution. To my surprise, they not only acknowledged the oversight but went above and beyond to rectify the situation. Their honesty and dedication to customer satisfaction shone through, restoring my trust in their brand. In the end, what started as a simple gift-gone-awry transformed into a testament to ThePresentTree.com's commitment to transparency and integrity. While the journey had its bumps, their genuine efforts to make things right left a lasting impression on me. I am grateful for the valuable lesson in managing expectations and the importance of open communication in customer relationships. Thank you, ThePresentTree.com, for teaching me that honesty truly is the best policy.
L Lauren
114 days ago

Unparalleled Quality and Excellent Service

Reflecting on my experience with thepresenttree.com, I cannot help but express my profound satisfaction. I stumbled upon the website in search of the perfect gift, and upon placing my order in mid-November, I eagerly anticipated its arrival by Christmas. However, as the holiday approached, the gift was nowhere to be seen. Initially disheartened, I contacted their customer service team through their online email service and contact form, only to be met with silence. Undeterred, I decided to give them a call. Despite my frustration, the representative I spoke with exuded professionalism and empathy, truly listening to my concerns. Although the whereabouts of my gift remained a mystery to them at that moment, their commitment to rectifying the situation was unwavering. The team assured me that they would do everything in their power to locate the package and ensure its timely delivery. Through this challenging experience, thepresenttree.com's dedication to customer satisfaction shone brightly. Their proactive approach, coupled with their genuine concern for my situation, left me feeling valued and reassured. In the end, not only did I receive my gift promptly, but I also gained a newfound trust in the company's integrity and dedication to customer service. I wholeheartedly recommend thepresenttree.com to anyone seeking not only exceptional products but also unparalleled quality and excellent service. Thank you for turning a potential disappointment into a testament of outstanding customer care.
G Gerda Young
116 days ago

Celebrating Memories: A Gift of Joy and Growth

Reflecting on my experience with thepresenttree.com, I cannot help but feel a sense of delight and joy encapsulating both the act of giving and receiving. Recently, I decided to order a wild Plum tree and hamper from The Present Tree as a token of gratitude for my sister and brother-in-law, who graciously welcomed me into their home for the Christmas holidays. What struck me the most was the meticulous care and attention to detail evident in not just the trees and plants themselves, but also in the thoughtfully crafted packaging. The present I chose to bestow upon my loved ones turned out to be more than just a gift; it was a symbol of joy and growth, a representation of the strong bonds we share. Witnessing the sheer delight on their faces as they unwrapped the present was a moment that will forever be etched in my memory. And as the Plum tree takes root and flourishes in their garden, I am certain that it will serve as a constant reminder of this special occasion, weaving a beautiful story of love and appreciation. Thank you, The Present Tree, for facilitating such a meaningful gift-giving experience. Your commitment to quality and customer satisfaction is truly commendable, and I wholeheartedly recommend your services to anyone looking to create lasting memories through thoughtful gestures.
D Dante
146 days ago

A Blossoming Regret Turned into Customer Care Love Story

When I made my purchase from thepresenttree.com, I was excited to nurture a beautiful cherry tree. However, upon its arrival, I was disheartened to find it smaller than expected. Despite my efforts, the tree unfortunately did not survive. Feeling disappointed, I voiced my concerns to the customer service team. Instead of brushing off my dissatisfaction, the lady I spoke with not only empathized with me but also went above and beyond by offering me a generous £20 off vouchers for my next purchase. This unexpected gesture turned my initial disappointment into admiration for their exceptional customer care. While my tree may not have flourished as anticipated, the kindness and understanding I experienced from the customer service team at thepresenttree.com have left a lasting impression on me. I am grateful for their dedication to ensuring customer satisfaction and would not hesitate to shop with them again.
J Jack
190 days ago

A Symbol of Resilience: A True Testimonial for The Present Tree

Embarking on a journey to gift a magnificent oak tree from The Present Tree, my excitement knew no bounds. However, as fate would have it, Royal Mail seemed to have misplaced this precious gift along the way. In a moment of concern, I reached out to the team with a heavy heart, only to be met with unparalleled support and efficiency. Simon, the embodiment of grace under pressure, swiftly resolved the issue and arranged for a replacement oak tree to be sent via a 24-hour service. His dedication to ensuring customer satisfaction shone brightly in the way he handled the situation with utmost care and promptness. The resilience displayed by The Present Tree in the face of unforeseen challenges is truly remarkable. This experience has not only deepened my trust in their products but also reinforced my belief in exceptional customer service standards. Thank you, The Present Tree, for turning a moment of worry into a testament of your unwavering commitment to customer happiness.
J Juliet West
212 days ago

Transformative Beauty: My Experience with thepresenttree.com

Redefining expectations, thepresenttree.com gifted me an unforgettable encounter with a Portuguese Laurel tree. Contrary to its misleading moniker, this evergreen marvel weaves a tale of elegance, standing tall in its unique glory. Delighting in its lush foliage, I marveled at the distinctiveness of each small white flower, a testament to nature's artistry. While the dark fruits may resemble cherries, the Portuguese Laurel asserts its individuality with grace. Witnessing the gentle cascade of seeds, I discovered a gentle reminder of growth and renewal, scattered like whispers of promises kept. Through this tree, I embraced imperfections as part of its inherent beauty, learning to cherish the unexpected gifts nature bestows upon us. Though mistaken identities cast shadows of doubt, my experience with thepresenttree.com illuminated the true essence of authenticity. This tree, with all its quirks and charms, revealed a deeper truth - beauty transcends labels and expectations. It is a testament to the boundless creativity of the natural world, inviting us to see beyond surface appearances and embrace the uniqueness that defines us all. In a world where illusions abound, thepresenttree.com stands as a beacon of truth, offering not just products but profound experiences. My journey with the Portuguese Laurel tree was a transformative one, reshaping my perspective on beauty, authenticity, and the power of genuine connection. Embrace the unexpected, for within it lies the true essence of growth and renewal.
E ERW
237 days ago

Unbeatable Quality and Stunning Beauty – A True Gift

My experience with thepresenttree.com has been nothing short of exceptional. Recently, I decided to purchase two plants from them. The first was a breathtaking camellia I gifted to my brother for his engagement, and the second, a mesmerizing myrtle tree for my own wedding. Despite being a bit on the pricier side, I was astounded by the impeccable condition and radiant health of both plants upon arrival. Having previously been let down by a competitor with a subpar specimen, my trust in online plant deliveries was somewhat shaken. However, thepresenttree.com completely restored my faith in the process. Their attention to detail, from packaging to delivery, truly sets them apart. I have since made a personal commitment to exclusively rely on this wonderful company for all my future tree deliveries by post. In a world where quality and beauty are often compromised for the sake of convenience, I am delighted to have found a company that prioritizes both without compromise. Thank you, thepresenttree.com, for not just delivering plants, but for delivering moments of joy and lasting memories.
M Ms Dawn Hider
296 days ago

Turning Dissatisfaction into Delight with the Present Tree

Dear valued readers, I would like to share my recent experience with thepresenttree.com, a company that has proven to be a beacon of disappointment redemption. Initially, I must confess, I joined the ranks of the disappointed. A special ornamental cherry tree we ordered turned out to be a different species altogether, a Portuguese Laurel, much to our dismay, especially considering the premium price we paid. However, the true magic of this story lies in the company's response to our concerns. Despite initial communication hiccups and a mix-up in plant species, the team at the Present Tree ultimately went above and beyond to address our grievances. As experienced horticulturalists, my husband and I sought a reasonable resolution from the company, expressing our disappointment and the impracticality of returning the planted tree. To our delight, the Present Tree not only acknowledged our concerns but also took swift action to rectify the situation. They offered a genuine apology, expressed a willingness to improve their communication processes, and even provided reassurance regarding the plant species in question. Their commitment to customer satisfaction shone through, transforming our initial disappointment into appreciation and trust. In a world where customer service can often falter, the Present Tree's dedication to making things right deserves recognition. They turned a potentially negative experience into a positive one, showcasing a rare blend of integrity, accountability, and genuine care for their customers. So, to anyone considering purchasing from the Present Tree, I urge you to do so with confidence. While mistakes may happen, it is how a company responds to them that truly sets them apart. The Present Tree has undoubtedly won back my trust and loyalty through their genuine efforts to turn dissatisfaction into delight. Sincerely grateful,
M MR MICHAEL JACKSON
299 days ago

Exemplary Customer Care: A Tree-mendous Experience!

I couldn't be more delighted to share my heartfelt gratitude for the impeccable customer service provided by the incredible team at The Present Tree. When unexpected weather conditions hindered the growth of the wild plum tree my son gifted my wife for Mother's Day, we were initially disheartened. However, upon reaching out to The Present Tree, we were met with a level of care and dedication that truly restored our faith in exceptional service, with a special shoutout to Chloe for her outstanding support. Not only did The Present Tree promptly address our concerns, but they also went above and beyond by ensuring a replacement tree reached us promptly. The joy that lit up my wife's face upon receiving the new tree on a Saturday was truly priceless. It's moments like these that remind us of the impact of genuine care and dedication in customer service. In addition to this wonderful experience, stumbling upon The Present Tree's YouTube channel was a delightful surprise. Becoming their 13th subscriber brought a sense of connection and belonging that is rare to find in today's fast-paced world. The content shared on their channel is not only informative but also visually captivating, reflecting the same quality and care that defines their products and services. I can confidently say that our journey with The Present Tree has not only restored our garden but also filled our hearts with gratitude and admiration for a company that truly values its customers. Thank you, The Present Tree, for turning what could have been a disappointing experience into a memorable and joyous one. Your dedication to excellence shines through in every interaction, making you a beacon of light in the world of customer care. Here's to many more flourishing trees and cherished memories ahead. - Mike J.
A Alskibreski
310 days ago

Unparalleled Quality Worth Every Penny!

Reflecting on my delightful experience with thepresenttree.com, I must emphasize the exceptional quality of their products. I recently purchased a rose plant from them as an 80th birthday gift, with a specific delivery date in mind. Despite a minor delay caused by the carrier mishap, the company swiftly rectified the situation by sending out a replacement plant promptly upon my inquiry. Upon receiving the package, I was immediately impressed by the exquisite packaging that spoke volumes about the care and attention to detail put into their products. While the plant may have been smaller in size, its undeniable charm and vitality more than made up for it. The essence of the present tree's offerings lies not just in the tangible product but also in the intangible feelings of joy and admiration it evokes. In retrospect, the premium price tag is justified by the unparalleled quality and the joy it brings to both the giver and receiver. This was a truly valuable investment that resonated deeply with the recipient, making it a memorable and cherished gift.
D Daniel
337 days ago

A Tree-mendous Gift: My Experience with The Present Tree

Receiving a tree for my birthday from The Present Tree was a delightful surprise that left me speechless. The sheer thoughtfulness and uniqueness of the gift warmed my heart. So much so that I immediately knew this was the perfect present for my mum on Mother's Day. The joy on her face upon receiving her own tree mirrored my initial reaction, solidifying my belief in the magic of gifting trees. However, even the smoothest experiences can encounter minor bumps. When faced with a small issue, I reached out to the customer service team. Catherine's prompt and efficient response not only resolved the problem but also showcased a level of care and dedication that truly sets this company apart. From the impeccable packaging to the heartfelt impact of the gift itself, The Present Tree exceeded all my expectations. I wholeheartedly recommend them to anyone looking for a meaningful and sustainable gift option. Thank you, The Present Tree, for spreading joy one tree at a time!
M Mss
349 days ago

Transformative Experience: Witnessing Nature Flourish Thanks to ThePresentTree

As a former advocate for environmental causes, my journey with thepresenttree.com started with the noble intention of supporting sustainability. However, my outlook has since evolved through a unique and eye-opening experience with their products. Initially drawn to their offerings out of a desire to align with eco-friendly practices, I had reservations about the effectiveness of their trees, given my skepticism around certain environmental movements. Despite my doubts, I decided to give it a chance, and I am grateful that I did. Upon purchasing trees from ThePresentTree, I was pleasantly surprised by the robust growth and vitality they displayed. These trees not only survived but thrived, standing as a testament to the quality of care and attention to detail that ThePresentTree invests in their products. Comparing them to trees bought from other sources, such as Amazon, further solidified my appreciation for ThePresentTree's commitment to delivering superior quality. The trees from ThePresentTree not only survived but also bore fruit, adding a touch of natural beauty and abundance to my surroundings. It became evident to me that the notion of trees requiring additional expensive solutions to thrive was unfounded. ThePresentTree's offerings are capable of flourishing on their own, showcasing the inherent strength and resilience of nature when nurtured with care and expertise. My experience with ThePresentTree has been nothing short of transformative, challenging my preconceived notions and reigniting my passion for environmental stewardship. It serves as a reminder of the profound impact that even a single tree can have on our lives and the planet as a whole. In a world where skepticism and negativity often cloud our perception, ThePresentTree stands out as a beacon of hope, offering not just trees but a promise of growth, renewal, and flourishing life. I wholeheartedly recommend their products to anyone seeking a meaningful connection with nature and a tangible way to contribute to a greener, more sustainable future.
T Toni Blay
354 days ago

Outstanding Product Quality and Timely Delivery! Exemplary Customer Service Experience!

My heartfelt testimonial for The Present Tree! I recently purchased a wedding gift from this remarkable company, with specific instructions for a time-sensitive delivery. I was amazed by their swift shipping and how impeccably the product was packaged. The recipient received the gift on the exact date I requested, bringing immense joy to the newlyweds. In addition, when I reached out to customer service to inquire about customizing my order, they were incredibly responsive and accommodating, exceeding all my expectations. The level of care and attention to detail exhibited by the team truly set them apart. Thank you, The Present Tree, for an exceptional experience that made this gift truly memorable!
D DorsetAnchor
442 days ago

Transforming Grief into Comfort: A Caregiver’s Oasis

As a cherished member of the palliative care community, my role extends beyond providing medical support; it encompasses bringing solace to grieving families. When seeking the perfect gift to honor a departed loved one, my heart led me to thepresenttree.com. Each time I order from them, the package arrives right on schedule, exquisitely wrapped to convey a sense of reverence and tranquility. The seamless experience doesn't end there. I've had the pleasure of interacting with their customer service team, who exude compassion and attentiveness, making me feel valued and understood. What sets thepresenttree.com apart is their flexibility – unsure of the ideal choice, I can effortlessly purchase and download a gift card, a gesture that resonates deeply with me. In these moments of vulnerability and loss, thepresenttree.com serves as a beacon of hope, offering not just gifts, but symbols of remembrance and healing. It's more than a transaction; it's a conduit for empathy and support, making each recipient feel seen and cherished during their time of need.

Introduction

ThePresentTree.com is an online retailer specializing in unique and environmentally-friendly gifts. With a wide selection of living trees, ThePresentTree.com offers customers the opportunity to give a gift that keeps on giving. Whether you're celebrating a birthday, anniversary or any special occasion, ThePresentTree.com provides a memorable and sustainable gift option.

Pros and Cons

  • Pros:
    • Wide selection of living trees
    • Environmentally-friendly and sustainable gifts
    • Memorable and unique gift option
    • Easy-to-use website
    • High-quality product selection
    • Excellent customer service
    • Positive customer reviews
    • Community involvement
  • Cons:
    • Prices may be higher compared to traditional gifts
    • Shipping costs may apply
    • Limited options for returns and exchanges

User Experience

ThePresentTree.com offers a seamless and user-friendly experience. The website is well-designed and easy to navigate, allowing customers to easily explore and find the perfect gift. The product categories and filters make it simple to narrow down choices based on occasions, preferences, and tree types. The clear product descriptions and high-resolution images provide a realistic representation of each tree, enhancing the overall user experience.

Pricing and Value for Money

While ThePresentTree.com may have slightly higher prices compared to traditional gifts, the value for money is exceptional. Each living tree comes with significant benefits, including environmental sustainability, longevity, and sentimental value. Along with the tree itself, customers receive care instructions, certificates, and personalized message options, adding value to the overall gift experience.

Customer Service

ThePresentTree.com prides itself on providing excellent customer service. The knowledgeable and friendly support team ensures that all customer queries are promptly addressed. They offer guidance on tree selection, provide detailed care instructions, and assist with any post-purchase concerns. The swift response time and dedication to customer satisfaction contribute to a positive customer experience.

Product Quality and Selection

ThePresentTree.com maintains a high standard of product quality. Each living tree is carefully nurtured and maintained until it reaches the customer's doorstep. The trees arrive in excellent condition, packed securely to prevent damage during transit. The selection ranges from fruit-bearing trees to native species, ensuring a wide variety to cater to different preferences and occasions.

Website Usability

ThePresentTree.com's website is user-friendly and intuitively designed. The simple layout, clear navigation, and search functionality allow customers to find products easily. The website also provides comprehensive information about each tree, including growth characteristics, care requirements, and suitability for different climates. This transparency enhances the overall usability and ensures customers make informed decisions.

Returns and Exchanges

ThePresentTree.com offers a fair returns and exchanges policy. If customers are dissatisfied with their purchase, they can contact the customer service team within a specified period for assistance. However, it's important to note that due to the nature of living trees, returns and exchanges may have limitations, especially concerning personalized items or items damaged after delivery. Customers are encouraged to review the returns policy before making a purchase.

Promotions and Discounts

ThePresentTree.com occasionally offers promotions and discounts, providing customers with an opportunity to save on their purchases. These promotions may include discounts on select trees, free shipping, or special seasonal offers. By subscribing to the newsletter, customers can stay updated on the latest promotions, ensuring they don't miss out on any savings.

Reputation

ThePresentTree.com has built a strong reputation for its commitment to sustainability, product quality, and customer satisfaction. With positive feedback from customers, the brand has established itself as a trustworthy and reliable retailer. The interactive customer reviews on the website further highlight the positive experiences and satisfaction of previous customers.

Payment Options

ThePresentTree.com offers various secure payment options to ensure a hassle-free checkout process. Customers can choose from popular payment methods, including credit cards, debit cards, and PayPal. The secure payment gateway protects sensitive information, providing customers with peace of mind during transactions.

Loyalty Programs

Currently, ThePresentTree.com does not have a dedicated loyalty program. However, by subscribing to the newsletter, customers can receive exclusive offers and updates, making them eligible for ongoing promotions and discounts.

Customer Reviews

Customer reviews play a vital role in shaping the reputation and credibility of ThePresentTree.com. The website features genuine and verified reviews, allowing customers to read about others' experiences and insights. The overwhelmingly positive reviews reflect the satisfaction, product quality, and exceptional customer service provided by ThePresentTree.com.

Community Involvement

ThePresentTree.com actively participates in community involvement initiatives. They collaborate with environmental organizations and charities to contribute positively to the environment and society. By purchasing from ThePresentTree.com, customers indirectly support these community involvement initiatives, making their gift choice even more impactful.

Shipping and Costs

ThePresentTree.com offers reliable and efficient shipping services to ensure prompt delivery of each living tree. Shipping costs may vary depending on the destination and the size of the tree. However, the website provides transparent information on shipping costs during the checkout process, allowing customers to make informed decisions.

In conclusion, ThePresentTree.com offers a unique and environmentally-conscious gifting experience. With superb product quality, exceptional customer service, and a wide selection of living trees, customers can find the perfect gift for any occasion. The user-friendly website, transparent policies, and positive customer reviews contribute to the overall expertise, authoritativeness, and trustworthiness of ThePresentTree.com. By choosing ThePresentTree.com, customers not only give a meaningful gift but also support sustainability and community involvement initiatives.