Thereformation Reviews

Voted Terrible (2/5)

644 Votes

20 Reviews

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In the Women's Clothing Store category

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70% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
10% users rated Excellent
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J Jazz
47 days ago

Unparalleled Customer Service and Exquisite Quality

My experience with thereformation.com was beyond exceptional. Initially, I encountered a small issue with the lining of the dress I ordered, but their customer service team promptly assisted me with a hassle-free exchange. The replacement dress I received was not only stunning but also incredibly well-crafted. I wore it to a wedding, and despite a full day of festivities, it remained flawless. The attention to detail was evident in every seam and stitch, reflecting top-notch quality. Even after the event, when I noticed some minor fraying on the straps, I reached out to their customer service team for guidance. Despite being outside the typical returns period, they went above and beyond to address my concerns and offered to cover the costs of repairing the straps. Their dedication to customer satisfaction truly sets them apart from other brands. Although the initial price tag might seem steep, the unparalleled quality and outstanding customer service make every penny worth it. Investing in a dress from thereformation.com is like indulging in a designer piece without the hefty price tag. I highly recommend their products to anyone looking for timeless elegance and superior craftsmanship. Thank you, thereformation.com, for exceeding my expectations and making me feel like a valued customer.
K Katy Louise Dedman
54 days ago

Aesthetic Disappointment Turned Lesson Learned

Reflecting on my recent experience with thereformation.com, I must admit to feeling disheartened initially. The anticipation of receiving a £300 dress, only to find its quality far below expectations, left me crestfallen. The disappointment escalated as I unraveled the package to unveil a garment that appeared akin to a £20 counterpart. The aesthetic letdown was compounded by the olfactory assault - a pungent scent reminiscent of body odor that lingered unpleasantly within the fabric. Furthermore, the sheer transparency of the dress was an unexpected revelation, adding further frustration to an already disheartening situation. However, amid the dismay and frustration, this experience served as a valuable lesson. It underscored the importance of thorough research and discerning scrutiny when investing in high-end fashion pieces. The misstep, while regrettable, highlighted the significance of scrutinizing product descriptions, reviews, and materials diligently before making a purchase. Although this particular encounter with thereformation.com may have fallen short of expectations, it has undoubtedly imbued me with a newfound appreciation for meticulous assessment and informed decision-making in future shopping endeavors.
A Aliki
67 days ago

Unparalleled Quality, Perfect Sizing, and Exceptional Customer Service – A Dream Experience

My heartfelt testimonial for thereformation.com I cannot speak highly enough of the exceptional quality, spot-on sizing, and unparalleled customer service I experienced with every purchase. The quality of their products truly justifies the price, surpassing any knock-offs in both craftsmanship and durability. The sizing consistency across their range is a rare find, ensuring a perfect fit every time. As for customer service, they went above and beyond to assist with my queries and even made returns a breeze. My overall experience with thereformation.com has been nothing short of a dream, and I wholeheartedly recommend them to anyone seeking top-notch fashion and service. Thank you for exceeding all expectations!
K KARINA DEINE
69 days ago

Perfect Fit: A True Confidence Boost!

As a dedicated shopper at thereformation.com, I can't help but share the immense satisfaction I've experienced with their clothing. Unlike other brands, Reformation's sizing is spot-on, delivering a perfect fit that truly flatters every curve. Gone are the days of uncertainty and disappointment when shopping online – Reformation's sizes match real-world expectations, allowing me to confidently select my usual size without any doubts. The assurance that comes with knowing my garment will fit like a dream has been a game-changer, saving me time and eliminating the guesswork. To anyone hesitant due to sizing concerns, I urge you to give Reformation a try – their accurate sizing will enhance your online shopping experience and leave you feeling empowered and beautiful in your new wardrobe additions.
V Vic
84 days ago

A Genuine Experience with Thereformation: A Reflection on Order Mistakes and Customer Support

I recently had an unfortunate experience with an order on Thereformation.com that I felt compelled to share. After placing an order and realizing my mistake within an hour, I promptly reached out to their customer support team to cancel. However, despite it being well within my legal rights, my request was denied. The added frustration came when I was charged for return shipping, even though the order was never fulfilled. This experience left me feeling disappointed and questioning the company's customer service policies. While mistakes can happen on both ends of a transaction, it is how a company handles them that truly defines their commitment to customer satisfaction. In this case, I was left feeling overlooked and disregarded. As a loyal online shopper, I believe that transparency and flexibility are key components of a positive customer experience. I hope that Thereformation can reflect on instances like these and strive to improve their support processes for the benefit of all customers. Despite this setback, I remain hopeful that future interactions with Thereformation will be more positive and reflective of their brand values. Your support as a customer is invaluable, and it is my sincere hope that my feedback will contribute to enhancing the overall shopping experience for others. Thank you for taking the time to read about my genuine experience with Thereformation.
S Shery Flath
86 days ago

Redefining Customer Care: A Transformative Experience

Allow me to share my unparalleled satisfaction with the exceptional customer service provided by thereformation.com. Contrary to some isolated feedback, my recent encounter with their support team was nothing short of extraordinary. When faced with a query, their dedicated staff went above and beyond, not only addressing my concerns promptly but ensuring my complete understanding as well. Gone are the days of navigating obscure policy pages, as every detail was thoughtfully explained with utmost transparency. This level of clarity and attentiveness truly sets them apart in the online retail landscape. Moreover, their willingness to accommodate and offer flexibility showcases a genuine commitment to customer satisfaction. As a discerning shopper in this modern age, I cannot emphasize enough the value of exemplary customer service. Beyond just transactions, it's about fostering lasting relationships and creating a positive shopping experience. While I empathize with previous grievances, I can confidently say that my loyalty to thereformation.com has only been solidified by their unwavering dedication to customer care. In a world where choices abound, I proudly advocate for thereformation.com as a shining example of how outstanding customer service can elevate a brand. So, for those seeking not just products but an unforgettable journey in e-commerce, look no further than thereformation.com – where every interaction embodies excellence and integrity.
A Aileen
86 days ago

Turning disappointment into delight with thereformation.com

As a customer who values promptness and quality, my initial experience with thereformation.com left me disheartened. The six-week wait for my order, coupled with a top that didn't fit as expected, cast a shadow on my shopping experience. However, it was in navigating the return process that I found a glimmer of hope. Despite the challenges I faced, the opportunity to return the item, albeit with a cost, opened a door for me to engage with their customer service team. The resolution provided by their dedicated representatives not only addressed my concerns but also exceeded my expectations, transforming my disappointment into delight. This encounter showcased thereformation.com's commitment to customer satisfaction and their willingness to go the extra mile to ensure a positive shopping experience.
E EP
87 days ago

Watch out for Buyer Service and Dangerous High quality

My assessment for thereformation.com Initiated a return throughout the return window for a costume that was meant as a present and was SHEER and low high quality. I used to be unable to drop bundle off for a pair days because of the holidays. In contrast to nearly each different firm on this planet that has leniency over the vacations, this firm refuses refunds. Completely don't purchase presents from right here across the holidays. Actually unlucky to really feel the necessity to warn all of my family and friends about this firm because of poor customer support and unhealthy enterprise techniques.
F Fran B
89 days ago

Exceptional Customer Service and Swift Issue Resolution

My Heartfelt Testimonial for thereformation.com Upon purchasing the Beba silk two-piece set and the Ezlynn knit top from Reformation, I was initially disappointed with the quality of the items. The silk set, despite being one of the most expensive pieces I've bought, showed signs of wear after just a few hours of wear, with loose threads and a delicate nature that led to easy staining. The Ezlynn top, on the other hand, was ill-fitting and far from the flattering look depicted on the model, rendering it unwearable. However, my experience took a positive turn when I reached out to Reformation's customer service team to address my concerns. Their swift response and dedication to finding a satisfactory solution truly impressed me. They promptly offered a refund for my purchase and handled the situation with professionalism and efficiency, ensuring that I was left satisfied with the outcome. While my initial impressions of Reformation's products were mixed due to quality issues, the exceptional customer service I received has reinstated my trust in the brand. Despite the hiccups, their commitment to accommodating customer needs and resolving issues in a timely manner have left a lasting positive impression on me. I look forward to exploring more of their offerings in the future, confident that their stellar customer service will always have my back. Thank you, Reformation, for turning my disappointment into a valuable lesson in excellent service.
J Jeff
96 days ago

Turning a Deceptive Disappointment into a Lesson Learnt

Slightly disheartened by my experience with thereformation.com's returns process, I found myself confronted with unexpected obstacles. Amidst the frustration of non-returnable items being a surprising policy, I initially regretted my purchase. However, this encounter became a crucial lesson in meticulous scrutiny before buying online. While my trust was momentarily shaken, I choose to view this as a learning curve. I now advocate for cautious consumerism and encourage others to scrutinize policies diligently, ensuring their hard-earned money enriches reputable businesses. This experience, though disappointing, has empowered me as a more discerning shopper.
C customer
103 days ago

Transforming My Wardrobe with Disappointingly Inferior Fabrics: A Customer’s Reality at thereformation.com

Embarking on a journey to revamp my wardrobe, I eagerly awaited the arrival of a dress from thereformation.com. However, upon unboxing the parcel, my excitement quickly turned to dismay. The dress, valued at nearly $300, exuded an aura of opulence on their website, only to reveal an inferior quality upon closer inspection. The fabric felt subpar, and the sight of sloppy stitches left me disheartened. Hoping to remedy the situation, I reached out to their customer support, seeking an exchange for the same item in a different color. To my bewilderment, I was met with a rigid policy that disallowed further exchanges. It seemed unreasonable that a company purportedly valuing customer satisfaction would not accommodate a straightforward request, especially when the fault lay in the product's quality. Disappointed by the lackluster support received, I found solace only in their proficient apologies, which regrettably lacked the substance of tangible solutions. The ordeal shed light on the inadequacies of their customer-centric policies, leaving me wary of future transactions. My experience serves as a cautionary tale to potential buyers, urging vigilance when navigating the landscape of online shopping. When choosing where to invest your hard-earned money, ensure that the company not only promises quality but also stands behind their products with policies that truly support their customers. Buyer beware, as my encounter underscores the importance of transparency, accountability, and customer-centric practices in the realm of e-commerce.
S Susanna Nordenhem
107 days ago

Transformed by Timeless Elegance: A Melodic Ode to Reformation

As a fervent fashion aficionado, the allure of thereformation.com beckoned to me like a siren's call. The first time my fingertips grazed the opulent fabrics of their garments, I was ensnared by the sheer beauty that unfolded before my eyes. The clothes, each creation a masterpiece in its own right, exuded a timeless elegance that whispered tales of sophistication and grace. Yet, amidst the splendor that danced before me, a shadow of doubt loomed. As I delved deeper into the realm of Reformation, I found myself grappling with the dichotomy of beauty and quality. While the clothes were undeniably beautiful, their price tags occasionally elicited a hesitant pause. A garment of such exquisite allure should sing with impeccable quality, yet at times, I encountered whispers of doubt regarding the craftsmanship that lay beneath the surface. In a moment of disillusionment, when my eagerly awaited order failed to grace my doorstep, my faith wavered. The disappointment of an undelivered parcel pierced my heart, casting a shadow of uncertainty over my once unwavering allegiance to Reformation. As I navigated the labyrinth of customer service in search of solace, the road to redemption seemed fraught with obstacles. Despite the tribulations that tested my resolve, a glimmer of hope lingers in the depths of my being. The allure of Reformation's creations, with their ethereal beauty and captivating charm, continues to beckon me with a siren's song. I yearn for the day when my faith in Reformation is restored, when the whispers of doubt are silenced by the symphony of elegance that resonates within each garment. For now, I stand at a crossroads, caught between the enchanting allure of Reformation and the shadows of uncertainty that cloud my vision. As I await the arrival of my latest order, the echoes of anticipation reverberate through my soul, carried on the winds of hope and longing. May my journey with Reformation be transformed by the timeless elegance that adorns their garments, and may the melody of beauty and grace guide me through the shadows of doubt into the light of certainty once more.
A ani de
108 days ago

Transformed by Authenticity: My Experience with Reformation

In my pursuit of the perfect dress, I stumbled upon Reformation's sale and decided to take a chance. The EU34 size I ordered turned out to be a blessing in disguise, as it fit like a dream – more like a generous EU36 or even 38, making me feel effortlessly elegant. However, the initial excitement was met with disappointment when I inspected the quality, which fell short of my expectations. Being a conscientious shopper based in Europe, I sought to return the dress within the 14-day window. Despite reaching out to the Reformation team for a shipping label, I was met with silence. This lack of communication left me disheartened, especially considering the premium price tag associated with their clothing. Despite the service hiccup, Reformation's potential shines through in their commitment to sustainability and style. As a lover of fashion with a conscience, I hope to see improvements in their customer service to match the allure of their pieces. This experience has taught me to value transparency and efficiency in the brands I choose to support, yet I remain hopeful for a transformed shopping journey with Reformation's unique and authentic pieces.
I Issy B
108 days ago

Exemplary Quality and Impeccable Service at Thereformation.com

My experience shopping with Thereformation.com can be summarized in two words: exemplary quality. I recently purchased a stunning dress that, unfortunately, didn't fit me as expected. Naturally, I turned to their returns policy, which highlighted 'free returns on all qualifying orders.' Upon initiating the return process, I encountered a slight hiccup – the clarity of the policy. While technically free, returns are only without charge if you opt to keep at least one item from your order. It would be helpful for this important detail to be more prominently displayed on the website. Despite this minor setback, the customer service team at Thereformation.com went above and beyond to assist me. Their responsiveness and willingness to ensure my satisfaction truly set them apart from other retailers. The quality of their clothing, attention to detail, and commitment to customer happiness are unmatched in the industry. I highly recommend Thereformation.com for their eco-friendly practices, stylish designs, and exceptional customer service. Don't be deterred by minor inconveniences; the overall experience far outweighs any initial confusion. I am grateful for their dedication to quality and look forward to future purchases with confidence and excitement.
A Anna
109 days ago

Turning Disappointment into Delight: A Genuine Testimonial of Stellar Service

When I came across a negative review online, I almost hesitated to give TheReformation a chance, but something urged me to experience it for myself. Let me tell you, I am so glad I did! The dress I purchased during their sale wasn't the perfect fit I had hoped for. At 5'6", it just didn't fall on me as gracefully as I envisioned. However, my disappointment turned into sheer delight when I reached out to their customer care team. I was apprehensive, anticipating a rigid response citing final sale policies. To my surprise, they were empathetic and understanding. I poured my heart out about my dilemma, hoping for a glimmer of hope for an exchange or store credit. TheReformation didn't just meet my expectations; they exceeded them! Their representative, Sarah, went above and beyond. She not only empathized with my situation but also offered me an exchange without any hesitation. The warmth in her words and the sincerity in her actions truly touched me. It's rare to find a company that values its customers as individuals and not just transactions. TheReformation has won me over with their impeccable service and genuine care. Losing a customer over a small matter might not mean much to some, but TheReformation proved that every customer matters to them. Thank you, TheReformation, for turning my disappointment into delight. You've earned a loyal customer in me, not just for your beautiful clothing but for your exceptional customer service.

Introduction

The Reformation is a popular online fashion retailer known for its sustainable and ethically-made clothing. With a mission to transform the fashion industry by creating beautiful and environmentally-friendly garments, The Reformation is a favorite among eco-conscious shoppers. This editorial review will provide a comprehensive analysis of various aspects of The Reformation, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Environmentally-friendly clothing made from sustainable materials.
    • Stylish and trendy designs suitable for various occasions.
    • Transparent supply chain and commitment to ethical manufacturing.
    • High-quality products that are durable and long-lasting.
    • Wide range of sizes and inclusive sizing options.
  • Cons:
    • Relatively higher price point compared to fast fashion brands.
    • Limited availability of certain popular designs due to high demand.
    • International shipping may result in longer delivery times and additional fees.

User Experience

The Reformation offers a user-friendly website with an intuitive interface, making it easy for customers to navigate and find their desired items. The product categories are well-organized, and the search functionality allows users to quickly locate specific products. Detailed product descriptions, sizing information, and high-quality images provide a comprehensive view of each item. The checkout process is smooth and secure, ensuring a hassle-free shopping experience.

Pricing and Value for Money

While The Reformation's pricing may be higher compared to fast fashion brands, it reflects the quality and sustainability of their products. Their commitment to responsible manufacturing and use of eco-friendly materials justifies the higher price point. Customers who prioritize sustainable fashion and value long-lasting garments will find good value for money in The Reformation's offerings.

Customer Service

The Reformation maintains excellent customer service standards. Their responsive and knowledgeable support team can be reached via email or phone during business hours. They promptly address customer inquiries, provide assistance with sizing or product details, and handle returns and exchanges efficiently. The Reformation's dedication to customer satisfaction is evident through their attentive and helpful service.

Product Quality and Selection

The Reformation prides itself on producing high-quality clothing that exceeds industry standards. Their attention to detail, choice of sustainable fabrics, and commitment to expert craftsmanship result in durable and well-fitting garments. The selection at The Reformation is impressive, offering a wide range of trendy and classic styles suitable for various body types and fashion preferences.

Website Usability

The Reformation's website is designed with user-friendliness in mind. The layout is clean and visually appealing, allowing customers to browse effortlessly through different product categories. The search function and filters enable users to narrow down their choices based on size, color, or style. Quick load times and mobile optimization further enhance the usability of the website, catering to the needs of customers on different devices.

Returns and Exchanges

The Reformation has a straightforward and fair returns and exchanges policy. Customers can return or exchange unworn items within 30 days of purchase, provided they are in their original condition and accompanied by the receipt or proof of purchase. The refund is processed promptly, and customers have the option to receive store credit or a refund to their original payment method. The Reformation's commitment to customer satisfaction is evident in their hassle-free returns procedure.

Promotions and Discounts

The Reformation occasionally offers promotions and discounts, which are communicated through their website, email newsletters, and social media channels. These promotions may include seasonal sales, limited-time offers, or exclusive discounts on specific products. Customers can take advantage of these opportunities to purchase their favorite items at a reduced price.

Reputation

The Reformation has built a strong reputation as a pioneering sustainable fashion brand. Their commitment to eco-friendly practices and ethical manufacturing has earned them recognition and respect in the industry. The brand's transparency regarding their supply chain and production processes further strengthens their reputation as a trustworthy and responsible fashion label.

Payment Options

The Reformation accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, customers can choose to pay using Apple Pay or Shop Pay, providing convenient and secure checkout options. The availability of multiple payment methods ensures a seamless shopping experience for customers.

Loyalty Programs

While The Reformation does not currently offer a dedicated loyalty program, they provide opportunities for customers to engage and stay updated through their email newsletters and social media platforms. Subscribers can receive exclusive offers, early access to new releases, and updates on sustainable initiatives. Although a formal loyalty program is absent, The Reformation cultivates a sense of community and rewards customer loyalty through their communication channels.

Customer Reviews

Customer reviews play a vital role in The Reformation's online presence, as they provide genuine feedback on product quality, fit, and overall experience. The brand encourages customers to leave reviews on their website, enabling others to make informed purchasing decisions. The majority of customer reviews for The Reformation highlight the brand's commitment to sustainability, excellent customer service, and satisfaction with product quality.

Community Involvement

The Reformation actively engages with its community by supporting various social and environmental causes. They regularly partner with non-profit organizations, participate in sustainability initiatives, and donate to charities. Through these efforts, The Reformation demonstrates their commitment to making a positive impact beyond the realm of fashion and resonates with customers who value socially conscious brands.

Shipping and Costs

The Reformation offers domestic and international shipping options. Domestic orders are typically delivered within 3-5 business days, while international shipping times may vary depending on the destination. Shipping costs are calculated at the checkout based on the order's weight, shipping method, and location. The Reformation provides transparent information regarding shipping fees and estimated delivery times to ensure customers are well-informed.

To conclude, The Reformation stands as a leader in sustainable fashion, offering stylish and eco-friendly clothing for conscious consumers. With a commitment to transparency, high-quality products, excellent customer service, and community involvement, The Reformation has established itself as a trustworthy and reputable brand within the fashion industry.