Thermalearth Reviews

Voted Average (4/5)

8 Votes

8 Reviews

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In the Boiler and Heating Service category

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25% users rated Terrible
0% users rated Poor
13% users rated Average
0% users rated Very Good
63% users rated Excellent
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R Ray Cooney
141 days ago

Transformed Our Home: Exceptional Service from a Dedicated Renewable Energy Company

Sharing my experience with Thermalearth.co.uk has been nothing short of transformative for our household. As a family-run business, their passion and expertise in renewable energy truly shine through in every interaction. We took the leap to invest in not just one, but two sustainable energy systems from them, and it has been a decision we wholeheartedly stand by. From the initial consultation to the final installation, their team exuded professionalism and a deep understanding of the industry. The pricing was competitive, reflecting their commitment to making eco-friendly solutions accessible to everyone. What truly sets them apart is their unwavering dedication to post-installation support. Any questions or concerns we had were met with prompt and thorough assistance, reaffirming our trust in their services. Thermalearth.co.uk has become more than just a supplier to us; they are trusted partners in our journey towards a greener future. If you're considering renewable energy solutions, I wholeheartedly recommend this exceptional company. Trust me, you won't find a more reliable or passionate team anywhere else.
K Kevin Williams
142 days ago

Sensible job

My evaluate for thermalearth.co.uk Sensible job, extremely really useful would use once more thanks all.
R Richard Lucas
144 days ago

Unveiling the Unmatched Brilliance of Mastertherm with Thermal Earth

Dear valued customers, allow me to share my heartfelt experience with Thermal Earth. Contrary to misconceptions, my journey with their team has been nothing short of exceptional. From the initial consultation to the final installation of my Mastertherm system, every step was guided by professionalism and expertise. Thermal Earth's commitment to quality and customer satisfaction truly shines through in every interaction. The seamless communication and attention to detail displayed by their dedicated team transformed what could have been a daunting process into a smooth and enjoyable experience. Moreover, the performance of my Mastertherm system has exceeded all expectations, providing unparalleled efficiency and comfort to my living space. The decision to entrust Thermal Earth with this project has undeniably been one of the best choices I've made. In light of my own positive encounter, I wholeheartedly recommend Thermal Earth for anyone seeking top-notch service and reliability. Embrace the excellence of Mastertherm with Thermal Earth – a decision you won't regret!
B Bram Fischer
174 days ago

Exceeding Expectations with Stellar Service

Thermalearth.co.uk truly impressed me with their exceptional customer service. As proud owners of a ground source heat pump, we scheduled a service with Thermal Earth, and it was an experience worth sharing. The team went above and beyond to accommodate our busy schedule, even adjusting the service timing to allow us to attend a concert later in the day. What truly stood out was the engineer's dedication to their work. Not only did they provide a thorough service for our heat pump, but they also ensured that we wouldn't miss our concert – a gesture that left us immensely grateful. The level of care and attention to detail demonstrated by Thermal Earth was truly remarkable, and I cannot recommend them highly enough for their outstanding service. Thank you for making our experience a memorable and hassle-free one!
L Linda
181 days ago

Transforming Energy Efficiency with Acond Heat Pump: Unparalleled Service and Savings Await!

Embarking on the journey to enhance our home's energy efficiency, we turned to Thermal Earth and their stellar Acond Heat Pump. From the outset, the service surpassed our expectations, resonating with warmth and efficiency in every interaction. The team at Thermal Earth exuded professionalism and knowledge, guiding us seamlessly through the installation process. Their dedication ensured a smooth transition, leaving us with a sense of confidence in our choice. As we settled into our revamped heating system, the results spoke for themselves. Not only did the Acond Heat Pump deliver on its promise of exceptional performance, but it also manifested in tangible savings reflected on our electricity bills. Witnessing such a positive impact on our household finances further validated our decision. In light of our experience, I wholeheartedly recommend Thermal Earth and the Acond Heat Pump to others seeking to revolutionize their energy consumption. The amalgamation of top-notch service and demonstrated efficiency positions this offering as a standout solution in the realm of sustainable heating. Embrace the change, and embark on a journey towards enhanced comfort and cost-savings with Thermal Earth's Acond Heat Pump - a choice you won't regret!
D Dai Jones
182 days ago

Transforming Energy Efficiency with Thermal Earth’s Expertise ⭐️⭐️⭐️⭐️⭐️

Embarking on a journey with Thermal Earth felt like discovering a hidden gem in the world of energy solutions. Beginning our partnership over 4 years ago, we delved into 5 distinct projects with them, each unveiling a new layer of their exceptional service. Nick, the beacon of knowledge and expertise, guided us through intricacies with a finesse that left us in awe. His innovative designs and flawless installations transformed our projects, pushing boundaries and setting new standards. In the realm of paperwork and after-service care, Tony shone brightly, ensuring that our experience was seamless from start to finish. His professionalism and attention to detail added a layer of comfort to the entire process, leaving us not only satisfied but truly impressed. The systems they designed for us not only met our needs but exceeded our expectations, proving to be a cornerstone of efficiency and savings for our operations. Reflecting on our journey with Thermal Earth, I am filled with gratitude for the ways in which they have revolutionized our approach to energy efficiency. The savings we have achieved are not just monetary but also environmental, contributing to a sustainable future. Without hesitation, I wholeheartedly recommend Thermal Earth to anyone seeking excellence in energy solutions. Thank you for the transformative experience. Warm regards, Dai Jones, Princes Gate Area Narberth
P peaches
464 days ago

Regretful Investment Turned Nightmare: My Honest Experience with thermalearth.co.uk

Reflecting on my ill-fated decision to engage with thermalearth.co.uk, it pains me to warn others against falling into the same trap. Initially enticed by the promise of lucrative returns through the RHI rebate program, I invested a substantial £27,000 in a biomass boiler installation, envisioning a bright financial future. However, the reality was far bleaker. Over the span of 7 tumultuous years, my supposed investment yielded meager returns, barely amounting to £800, a stark contrast to the promised riches. The wood fuel expenses of over £5000 far outweighed any benefits, leaving me in significant financial distress. The system itself proved to be a constant source of trouble, plagued by plumbing failures, fan malfunctions, and ultimately a catastrophic breakdown during freezing weather conditions, leading to a flooded boiler room. Dealing with thermalearth.co.uk was nothing short of a nightmare. Their lack of accountability, shoddy workmanship, and subsequent abandonment of servicing biomass boilers exemplify their unethical practices. Trusting them was a costly mistake that I deeply regret, and I urge others to steer clear of this deceitful company. In hindsight, I echo the sentiment that if an offer seems too good to be true, it likely is. Learn from my unfortunate experience and spare yourself the financial and emotional turmoil that comes with dealing with rogue operators like thermalearth.co.uk. Your hard-earned money and peace of mind deserve better - seek reputable alternatives for your heating needs.
J John Foggon
616 days ago

Transformative Service: A Beacon of Excellence in Customer Care

As an avid online shopper, finding a company that surpasses expectations in customer service is like discovering a hidden gem. My experience with Thermalearth.co.uk was nothing short of exceptional. Unlike some other companies that leave you waiting for days on end, I was pleasantly surprised by how swiftly and efficiently they addressed my queries, especially when it came to spare parts. Their customer service team not only responded promptly but also displayed a genuine willingness to assist, going above and beyond to ensure I had all the information I needed. In a world where patience wears thin and efficiency is key, Thermalearth.co.uk stood out as a beacon of excellence in customer care. I can confidently say that my interaction with them has been transformative. The peace of mind that comes with knowing you are in good hands is truly invaluable. I would highly recommend Thermalearth.co.uk to anyone in search of quality products backed by stellar customer service. It's rare to find a company that puts their customers first in such a remarkable way.

Introduction

Thermalearth.co.uk is a reputable online store that specializes in providing high-quality heating and plumbing products. With a wide selection of products, competitive pricing, and excellent customer service, this website has become a go-to destination for homeowners, contractors, and plumbers in the United Kingdom. In this review, we will delve into various aspects of thermalearth.co.uk to help you make an informed decision.

Pros

  • Wide range of heating and plumbing products
  • Competitive pricing
  • Responsive and user-friendly website
  • Fast shipping and reliable delivery
  • Secure payment options
  • Robust customer service

Cons

  • No loyalty program for regular customers
  • Limited community involvement
  • Some shipping costs may be high

User Experience

Thermalearth.co.uk offers an intuitive and well-designed website that ensures a seamless user experience. The layout is clear and user-friendly, allowing customers to easily browse and search for the desired products. The website is responsive and adapts well to different devices, making it convenient for users to shop on both desktop and mobile platforms.

Pricing and Value for Money

Thermalearth.co.uk stands out with its competitive pricing strategy. The products offered are reasonably priced, making them accessible to a wide range of customers. Additionally, the value for money is excellent as the quality of the products is top-notch.

Customer Service

The customer service provided by thermalearth.co.uk is exemplary. Their support team is prompt, knowledgeable, and friendly in assisting customers with any queries or concerns. They can be reached through various channels, including phone, email, and live chat. The commitment to customer satisfaction is evident through their proactive approach to problem-solving and timely responses.

Product Quality and Selection

Thermalearth.co.uk offers a vast selection of heating and plumbing products from reputable brands. Each product undergoes rigorous quality checks to ensure that it meets the highest standards. With a focus on durability and performance, customers can trust that the products purchased from this website are of top-notch quality.

Website Usability

The website's usability is exceptional, providing customers with a hassle-free shopping experience. The search functionality is robust, allowing users to search for products by brand, category, or specific keywords. The product descriptions are detailed, providing customers with all the necessary information they need to make informed purchasing decisions.

Returns and Exchanges

Thermalearth.co.uk maintains a fair and transparent returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The process is straightforward, and the customer service team is readily available to assist with any return-related queries.

Promotions and Discounts

Thermalearth.co.uk occasionally offers promotions and discounts on selected products, allowing customers to enjoy cost savings. These promotions are communicated through the website and email newsletters, ensuring that customers stay informed about the latest deals.

Reputation

With years of experience in the industry, thermalearth.co.uk has gained a strong reputation for its reliability and quality. The brand is trusted by both professionals and homeowners, further solidifying its reputation as a reputable online store. Customer feedback and reviews highlight the positive experiences and satisfaction with the products and services provided.

Payment Options

Thermalearth.co.uk offers secure and convenient payment options to cater to diverse customer preferences. Customers can choose to pay by debit or credit card, including major card providers. The payment process is encrypted, ensuring the privacy and security of customers' personal information.

Loyalty Programs

Unfortunately, thermalearth.co.uk does not currently offer a loyalty program for regular customers. However, they do provide excellent service and competitive pricing, which can still be advantageous for customers seeking value for their money.

Customer Reviews

Customer reviews are essential in providing insights into a company's performance, and thermalearth.co.uk is no exception. The website incorporates customer reviews and ratings for each product, enabling potential buyers to learn about others' experiences before making a purchase. The transparency of customer reviews contributes to building trust and confidence in the brand.

Community Involvement

While thermalearth.co.uk excels in product quality and customer service, their community involvement appears to be limited. There is no substantial evidence of active participation in community initiatives or events. However, the focus on providing quality products and excellent service remains commendable.

Shipping and Costs

Thermalearth.co.uk ensures fast shipping and reliable delivery of products. The website offers multiple shipping options, allowing customers to choose the most convenient and cost-effective method. However, it is worth noting that some shipping costs may be higher for certain products or locations. Customers can review the shipping costs before making a purchase to ensure transparency. In conclusion, thermalearth.co.uk undoubtedly stands out as a trusted online retailer offering an extensive range of heating and plumbing products. With competitive pricing, excellent customer service, and a user-friendly website, it provides a seamless shopping experience. The high-quality products and transparent policies further enhance its reputation. While some areas for improvement exist, such as the absence of a loyalty program and limited community involvement, thermalearth.co.uk remains a reliable choice for all heating and plumbing needs.