Users Voice for Theshoecompany

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Theshoecompany
Theshoecompany Overall rating
Customer Support
User Interface

Rate Theshoecompany Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 25 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 4.9 4.2 4.6 4.1
Feb 2023 5 5 3 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Theshoecompany Review by


The Shoe Company, a Canadian footwear retailer, offers a wide selection of shoes for men, women, and children on its website, The website showcases stylish and high-quality shoes from various brands. It has become a popular shopping destination for those looking for trendy and comfortable shoes at affordable prices.

Pros and Cons:

Pros: The website has an extensive selection of shoes, offers great discounts, and has a loyalty program for frequent shoppers. The customer service is helpful and responsive. The website is user-friendly, making for an easy shopping experience. Cons: The website may not have every style and size available in-store, and shipping fees can be pricey.

User Experience:

The website is easy to navigate and has a clean, modern design. A search bar is easily accessible to help shoppers quickly find what they are looking for. The product images are clear and high-quality, and the product descriptions are informative.

Pricing and Value for Money:

The Shoe Company offers shoes at affordable prices, and customers can save even more through promotions, discounts, and the loyalty program. The prices are competitive to other retailers in Canada, making it a great value for money option.


Other Canadian footwear retailers, such as Aldo and SoftMoc, offer similar products at comparable prices. However, The Shoe Company has a broader range of brands, making it a great choice for those looking for variety.

Customer Service:

The customer service team is helpful and responsive, making it easy to reach out with any questions or concerns. The website also has a detailed FAQ section, which is helpful for those who have general inquiries.

Product Quality and Selection:

The Shoe Company offers high-quality shoes at affordable prices from various brands, making it an excellent option for a diverse selection of shoes for men, women, and children.

Website Usability:

The website is user-friendly, making it easy for customers to browse, search, and purchase products. It is quick to load, and product information is presented clearly and concisely.

Returns and Exchanges:

The Shoe Company accepts returns and exchanges within 30 days of purchase. The shoes must be unworn and in their original packaging.

Promotions and Discounts:

The Shoe Company offers promotions and discounts regularly, and customers can sign up for email notifications to receive information on upcoming promotions.


The Shoe Company has a positive reputation among customers, with many praising its selection and customer service.

Payment Options:

The website offers secure payment options, including credit card and PayPal.

Loyalty Programs:

The Shoe Company has a loyalty program where customers can earn points with every purchase to redeem for discounts on future purchases.

Customer Reviews:

The website has customer reviews for its products, which is helpful for those who want to read about the quality of the shoes before purchasing.

Community Involvement:

The Shoe Company is involved in various charitable initiatives and has partnered with organizations such as Soles4Souls, Canadian Blood Services, and Youth Without Shelter.

Shipping and Costs:

The website offers free shipping on orders over $80, with a flat rate for smaller orders. Shipping can take between 3-7 business days, depending on the location. The website also offers the option for in-store pickup, which is free of charge.