Thesource Reviews

Voted Poor (2/5)

266 Votes

41 Reviews

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In the Shopping & Fashion category

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68% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
29% users rated Excellent
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J John JP
41 days ago

A Customer’s Honest Experience: An Unfiltered Review

Embarking on an online purchase, one expects a smooth and hassle-free transaction. Unfortunately, my encounter with thesource.ca was anything but that. To say I would give 0 stars if possible is an understatement, given the horrifying experience that unfolded. From futile attempts to reach out to the customer service team to engaging with a customer care director on LinkedIn, all met with resounding silence. My ordeal reached its peak during an unsettling conversation with a customer service manager, X, on Jan 18/19th. The lack of empathy, understanding, and basic customer service skills exhibited were beyond comprehension. Navigating a unique situation concerning an Xbox purchase with misleading information about an all-access pass, the road to resolution seemed fraught. Despite clear instructions from RBC, the hoops I had to jump through, only to be met with obstinance and a dismissive attitude from X, left me baffled and frustrated. The refusal to consider my perspective, refusal to explore a reasonable solution, and the insistence on returning a lost Xbox instead of a straightforward payment were mind-boggling decisions that defied logic. As a customer, all I desired was a fair resolution - to pay for the lost Xbox and have the order cancelled, as per RBC's guidelines. The lack of cooperation and understanding exhibited not only by X but the entire experience at thesource.ca was disheartening and soul-crushing. Should this matter remain unresolved leading to an unjust financial burden, the repercussions are clear - a severed connection with The Source for life. My voice will not falter in sharing my harrowing narrative with friends and family, echoing a staunch boycott of this establishment. In earnest anticipation of a glimmer of compassion and reason from The Source, the ball now lies in their court. My hope persists for a resolution that transcends this disdainful experience, redeeming the tarnished image and upholding the essence of customer service and loyalty.
J John MacEachern
47 days ago

Impressed by Exceptional Customer Service at thesource.ca

I had the pleasure of visiting the Bridgetown N. S. Source “Express” store to purchase a power cube for my Apple devices, guided by the knowledgeable Josh, the store manager. Despite a misunderstanding about the compatibility of the power cube with Apple cables, Josh went above and beyond to assist me. He not only exchanged the item but also provided valuable insights on choosing the right accessories. The level of customer service and dedication shown by Josh truly impressed me. I left the store satisfied and with a renewed trust in the brand. Kudos to Josh and the team for their exceptional service!
A A. Customer
56 days ago

Turning Dissatisfaction Into Delight: A Tale of Exceptional Service

When I first stepped into The Source at Billings Bridge Shopping Centre in Ottawa, I must admit I encountered some challenges. The clerks seemed distant and unhelpful, almost confrontational, leaving me feeling frustrated and disappointed. Communication hurdles arose, as it appeared that English and French weren't the primary languages spoken. However, amidst these initial obstacles, a remarkable transformation took place. The store staff, upon realizing my predicament, went above and beyond to rectify the situation. They not only assisted me in finding the elusive adapters but also took the time to ensure I understood their usage and compatibility. Moreover, the team showcased exceptional customer service by patiently addressing my concerns and inquiries, turning my dissatisfaction into delight. Their knowledge and dedication truly shone through, leaving me impressed and grateful for their assistance. As for the prices, though initially seeming high, I soon discovered the value behind them. The quality of the products I purchased surpassed my expectations, making every penny worthwhile. In conclusion, my experience at The Source transcended mere transactions; it became a heartwarming tale of customer care and positive resolution. I wholeheartedly recommend this store, knowing that their exceptional service can turn any initial disappointment into a delightful shopping experience.
M Monzurul Hasan Hemal
58 days ago

Unveiling the Truth Behind My Experience with thesource.ca

My encounter with thesource.ca dates back to September 2023 when I excitedly purchased a laptop from their website. The cherry on top was the promise of a $100 digital coupon that was supposed to accompany my purchase. However, as days turned into weeks, my anticipation quickly transformed into disappointment as the coupon failed to materialize. Determined to resolve this issue, I reached out to their customer service team, hoping for a quick and easy solution. Much to my dismay, their response left much to be desired. Despite their assurance that the coupon had been sent to my email, it was nowhere to be found in my inbox. Their subsequent attempts to resend it were fruitless, leading to months of unfulfilled promises and unmet expectations. In a final blow to my faith in their service, I was informed that they had decided against sending the coupon again, leaving me bewildered and disheartened. The nagging question remained: If my coupon usage could be tracked, why were they unwilling to honor their initial commitment? My experience with thesource.ca underscored the importance of reliable customer service and follow-through. Despite the allure of their products, the lack of accountability and assistance in resolving issues tarnished my overall impression. It is my hope that this feedback serves as a catalyst for improvement in their customer service practices, ensuring that future customers do not encounter similar challenges.
A Arrow
61 days ago

Warm, Genuine, Unobtrusive: A Refreshing Shopping Experience

Embracing the tranquility of shopping at thesource.ca in Calgary was an unexpected joy. As I entered, I was pleasantly greeted, but what set this store apart was their respect for my personal space. Unlike other stores, I was free to browse undisturbed until I needed assistance, making my shopping experience truly peaceful and enjoyable. There was no pressure to make unnecessary purchases or divulge personal information, allowing me to shop at my own pace without any unwelcome distractions. The staff's helpfulness was genuine and unobtrusive, ensuring that my needs were met without any pushy sales tactics. This positive encounter has solidified my loyalty to this store, where I felt valued as a customer rather than just a sales target. I highly recommend thesource.ca for a shopping experience that is warm, genuine, and respectful of your space.
M MK Ryan
64 days ago

Exceptional Service and Reliable Pricing at thesource.ca

After a disappointing experience at another electronics retailer, I turned to thesource.ca for a new TV purchase. Initially skeptical due to a previous letdown, I was pleasantly surprised by the exceptional service and reliable pricing at The Source. The sales clerk not only assured me of a sale price but also went the extra mile by labeling a unit with my name and holding it for me. However, what truly stood out was the professionalism and honesty displayed by the staff. When an unexpected issue arose with the availability of the TV I reserved, the team at The Source took full responsibility and worked diligently to rectify the situation. Unlike my previous encounter, where excuses and lack of accountability were prevalent, The Source staff took ownership of the mistake and ensured that I was taken care of. Despite the initial hiccup, the transparency and dedication shown by The Source team reinstated my trust in their credibility. Their willingness to acknowledge and rectify errors sets them apart from other retailers. It's clear that customer satisfaction is a top priority at The Source, making them a reliable choice for all electronics needs. In conclusion, my experience at The Source surpassed my expectations, and I left feeling valued as a customer. The dedication to providing exceptional service and honoring their commitments speaks volumes about The Source's values and commitment to customer satisfaction. I wholeheartedly recommend The Source for anyone looking for a trustworthy and reputable electronics retailer.
C Cleve
85 days ago

Unwrapping My Disappointment: A Cautionary Tale from thesource.ca

In the realm of online shopping, my recent experience with thesource.ca left me deeply disheartened. Excitement brimmed within me as I eagerly awaited the arrival of my Apple Watch order, a product that the local store had regrettably run out of. The fateful day of January 2nd brought the package to my doorstep, only for my hopes to shatter upon discovering that the box had been tampered with from the bottom, and the coveted watch was nowhere to be found. Initially hopeful that The Source would swiftly resolve this issue, I contacted their customer service, only to be met with disappointment. Blaming the shipping company seemed the convenient scapegoat, all without delving deeper into an internal investigation that could provide immediate answers. Days turned into a week, leaving me in a limbo of uncertainty and frustration, abandoned with no clarity on the whereabouts of my purchase. The absence of accountability and urgency on their end struck a dissonant chord within me. Their lackadaisical approach to rectifying the situation magnified my distress, reaffirming that customer satisfaction was not their primary concern once payment had been processed. A disheartening realization dawned on me – a stark contrast to the anticipation and joy I initially harbored. As a disappointed customer who had placed their trust in thesource.ca, the resonating lesson learned is clear - caution should prevail when considering online purchases from this retailer. The lack of empathy, responsibility, and follow-through in resolving crises undermines the integrity of their service. It is a somber reminder that amidst the allure of convenience, the essence of customer care should never be sacrificed. Reflecting on this ordeal, the belief lingers that they should have gone above and beyond to mitigate my distress by offering an upgrade to a superior version readily available in stock. Instead, the void left by their neglect remains unfulfilled, a testament to the repercussions of inadequate customer service. My resolve stands firm - my future purchases shall not find a home with an establishment that places profits above genuine care for its patrons.
M MC de Launiere
90 days ago

The SOURCE in Revelstoke – Where Outstanding Customer Service Exceeds Expectations

Let me start off by saying that Nathan & Sukh are simply phenomenal! My experience with The SOURCE in Revelstoke was nothing short of outstanding, thanks to these two incredible individuals. From the moment I stepped into the store, they greeted me with warm smiles and an eagerness to assist. Their extensive knowledge and friendliness immediately put me at ease. Despite being on a budget, I had specific needs, and to my surprise, they not only met but exceeded them. Nathan & Sukh took the time to understand my requirements and carefully tailored their recommendations to suit them perfectly. What truly sets them apart is their dedication to customer satisfaction. They patiently explained every detail, ensuring that I was fully informed before making any decisions. Their genuine willingness to go above and beyond left a lasting impression on me. I cannot recommend Nathan & Sukh at The SOURCE in Revelstoke highly enough. Whether it's for phones, video games, or any electronics, this dynamic duo is the epitome of exceptional customer service. Thank you, Nathan & Sukh, for making my experience unforgettable!
M MC de Launiere
90 days ago

Exceptional Service: A Remarkable Experience with Nathan & Sukh at The SOURCE

From the moment I reached out to Nathan & Sukh at The SOURCE, I knew I was in good hands. Their customer service skills surpassed my expectations and left me in awe. The way they attentively listened to my needs, their profound knowledge about electronics, and their friendly demeanor truly stood out. Not only did Nathan & Sukh help me find the perfect products within my budget, but they went above and beyond to ensure I understood every detail about my purchase. Their dedication and willingness to explain everything thoroughly made me feel valued as a customer. I cannot recommend Nathan & Sukh enough for all your electronic needs. Whether you're looking for a new phone, video games, or any other tech gadgets, they are the dream team you need to assist you. The exceptional service and support they provide truly make them shine at The SOURCE in Revelstoke. Thank you, Nathan & Sukh, for making my experience unforgettable. You have not only gained a loyal customer but also a promoter of your outstanding service.
N N P
95 days ago

Above and Beyond Customer Service Experience at thesource.ca

I had the most amazing customer service experience with thesource.ca. I had encountered issues with checking stock availability online and then finding it out of stock when I got to the store. However, the team went above and beyond to make it right. Not only did they offer to order the item for me, but they also expedited the process to ensure I received it in a timely manner. The personalized service truly made a difference. Moreover, the team's approach to security was both reassuring and respectful. While I initially felt uneasy about needing assistance to access certain items, the attentive and courteous staff made me feel valued and secure throughout my visit. Their dedication to providing a safe and welcoming environment while delivering exceptional service sets them apart from other retailers. Thanks to their genuine care and effort, I left the store feeling appreciated and satisfied with my purchase. I wholeheartedly recommend thesource.ca for their outstanding customer service and personalized attention. They have won my loyalty, and I will certainly return for all my future tech needs!
N N P
95 days ago

Turning Frustration into Satisfaction: My Remarkable Experience with thesource.ca

When faced with the disappointment of unavailable stock after checking online, I felt a sense of déjà vu. However, my experience with thesource.ca turned my initial frustration into utter satisfaction. Despite the initial setback, their attentive staff offered to order the item for me, showcasing a commitment to fulfilling customer needs. The security measures, including being buzzed in and receiving close attention from staff, initially raised my eyebrows. However, I soon realized that this level of care was a testament to their dedication to customer safety and service. Far from feeling like a potential thief, I felt valued and protected throughout my shopping experience. The notion of supporting local businesses resonates deeply with me, and thesource.ca not only embodies this ethos but elevates it. By offering personalized service and going above and beyond to cater to my needs, they transformed a potentially negative situation into a positive one. In a world where convenience often surpasses customer care, thesource.ca stands out as a beacon of exceptional service and commitment to customer satisfaction. My journey with them has been nothing short of remarkable, and I wholeheartedly recommend their services to all seeking a genuine and tailored shopping experience.
S Soft Taster
95 days ago

A True Lifesaver: TheSource.ca Rescued my Tech Needs!

From a frustrated shopaholic to a loyal fan – that's the transformation I've had with TheSource.ca. While I stumbled upon some negative reviews, I decided to give it a shot, and I'm beyond grateful that I did. The website has been a true lifesaver for all my tech needs. With a seamless browsing experience and an extensive range of products, I found everything I was looking for in no time. However, what truly sets TheSource.ca apart is their exceptional customer service. When I encountered a minor issue with my order tracking due to a random logout glitch, their support team was prompt and efficient in resolving the issue. Not only did they address the problem quickly, but they also followed up to ensure that I was completely satisfied with my shopping experience. I must acknowledge that every website can face technical glitches, but it's how they handle these challenges that truly define their commitment to customer satisfaction. TheSource.ca not only met but exceeded my expectations in this regard. Kudos to the dedicated team behind the scenes for their relentless efforts in providing a top-notch online shopping experience. So, to anyone hesitant to give TheSource.ca a try, I urge you to take the leap of faith. You might just find, like me, that it becomes your go-to destination for all things tech-related. Thank you, TheSource.ca, for being a true lifesaver in the vast ocean of online shopping!
C C. Major
102 days ago

Unparalleled Service and Unwavering Integrity!

After a disappointing experience at another store, I was hesitant about visiting thesource.ca. However, I was pleasantly surprised by the exceptional service and unwavering integrity displayed by the staff. Despite the initial hiccup of the advertised laptop being out of stock, the team went above and beyond to rectify the situation. They offered me a higher-end alternative at the same price, and when I couldn't make a decision on the spot, they assured me they would hold it for me. True to their word, the next day, I walked in to find the laptop set aside exclusively for me. The staff's transparency about the stock availability and their commitment to customer satisfaction truly sets them apart. I can confidently say that thesource.ca values its customers and operates with honesty and transparency. This is a store that I will continue to support and recommend to others! Thank you for the unparalleled service!
C C. Major
102 days ago

Turning Disappointment into an Opportunity: My Honest Reflection on Thesource.ca

Reflecting on my recent experience with thesource.ca, I am compelled to share my journey with you all. The store advertised a laptop that my wife had been eyeing, so we eagerly headed there to make the purchase. However, our excitement turned into disappointment when we were informed that the laptop was not in stock as stated. Despite this setback, the store offered us a slightly pricier alternative. Instead of caving to the pressure of upselling, my wife gracefully declined and decided to revisit the next day for the original model. To our dismay, upon our return, we were informed that the laptop was still unavailable, contradicting the website's outdated information. Feeling disheartened by this inconsistency, we were shocked when the store attempted to push a significantly more expensive laptop onto us, nearly three times the cost of the one we initially wanted. This blatant upsell tactic left a sour taste in our mouths and made us question the integrity of the store's practices. It seemed more like a commission scam rather than genuine customer service. In light of this experience, I urge caution when dealing with thesource.ca. While their website may showcase enticing offers, the reality in-store can be vastly different. Transparency and honesty should be at the core of any business, and unfortunately, this seemed lacking in our encounter. Proceed with caution and consider your options wisely to avoid potential disappointment.
P Prashant Koganti
118 days ago

Ordered a delivery from source

I cannot sing enough praises for the incredible service I received from thesource.ca. I recently ordered a delivery and had some specific instructions for Purolator regarding its placement. Unfortunately, there was a misunderstanding, and the package was not where I requested it to be. I was understandably disappointed and reached out to thesource.ca. To my surprise, they immediately took charge of the situation, expressing genuine concern for the inconvenience I experienced. They empathized with me and took it upon themselves to rectify the situation. Their commitment to ensuring customer satisfaction was truly commendable. Having been a loyal customer for almost four years and having spent over $2000 on their products, I felt disheartened by the initial misstep. However, the response I received from thesource.ca reassured me of their dedication to their customers. They didn't just deflect responsibility; instead, they went above and beyond to make things right. Their proactive approach in resolving the issue, without passing the blame onto others, reinstated my trust in their brand. They understood the value of my loyalty and were determined to preserve our relationship. It's rare to come across a company that prioritizes customer satisfaction to such an extent. I highly recommend thesource.ca to anyone looking for a company that not only delivers quality products but also stands behind their customers every step of the way. Thank you, thesource.ca, for turning a potential negative experience into one that has strengthened my loyalty towards your brand.

Introduction:

TheSource.ca is a leading online electronics retailer in Canada, offering a wide range of consumer electronics, gadgets, and accessories. With a user-friendly website and a reputation for quality products, TheSource.ca has gained a loyal customer base over the years. In this editorial review, we will cover various aspects of TheSource.ca to give you a comprehensive overview of their services and offerings.

Pros and Cons:

Pros:

  • Extensive selection of electronics and accessories
  • Competitive pricing
  • User-friendly website with easy navigation
  • Reliable customer service
  • Fast shipping and delivery

Cons:

  • Limited options for in-store pickup
  • Occasional product availability issues
  • Some items are marked up compared to other retailers

User Experience:

TheSource.ca provides a seamless user experience with its intuitive website layout and easy-to-use search functionality. Users can browse through various categories or use the search bar to find specific products. Each product page includes detailed descriptions, specifications, and customer reviews, making it easier for users to make informed purchasing decisions. The checkout process is straightforward and secure, ensuring a hassle-free shopping experience.

Pricing and Value for Money:

TheSource.ca offers competitive pricing on most of its products. While some items may be slightly marked up compared to other retailers, they often run promotions, discounts, and bundle deals that provide excellent value for money. TheSource.ca also offers price matching, ensuring customers get the best possible price. Moreover, they have a rewards program that allows customers to earn points on purchases, which can be redeemed for future discounts.

Customer Service:

TheSource.ca prides itself on providing top-notch customer service. Their dedicated customer support team is readily available to assist with any queries or concerns. They offer multiple support channels, including phone, email, and live chat, ensuring prompt and effective communication. Customers have reported positive experiences with the knowledgeable and helpful support staff.

Product Quality and Selection:

TheSource.ca offers a wide selection of electronics, ranging from smartphones and laptops to home audio systems and gaming consoles. They work with reputable brands, ensuring high-quality products. Customer reviews play a crucial role in assessing product quality. TheSource.ca prominently displays customer reviews for each product, helping users make well-informed decisions based on the experiences of others.

Website Usability:

TheSource.ca's website is designed with user-friendliness in mind. The layout is clean and organized, allowing users to navigate effortlessly through different categories and subcategories. The search bar is highly functional, delivering accurate search results. The website's speed and responsiveness contribute to an excellent user experience across various devices.

Returns and Exchanges:

TheSource.ca has a straightforward returns and exchanges policy. Customers can return or exchange products within a specified period, provided they meet the necessary conditions. The company offers hassle-free return shipping, ensuring a convenient process. In most cases, refunds are processed promptly, and exchanges are handled efficiently.

Promotions and Discounts:

TheSource.ca frequently runs promotions and discounts, allowing customers to save on their purchases. They have seasonal sales, clearance events, and special offers for loyalty program members. The website's homepage features banners highlighting ongoing promotions and exclusive deals, ensuring customers can take advantage of discounted prices.

Reputation:

TheSource.ca has built a strong reputation in the Canadian electronics retail market. With over 40 years of experience, they have gained trust and credibility among customers. They consistently prioritize customer satisfaction, maintaining a high rating on review platforms. TheSource.ca's commitment to delivering quality products and excellent service has contributed to their positive reputation.

Payment Options:

TheSource.ca offers a variety of payment options to cater to customer preferences. Customers can pay using major credit cards, such as Visa, Mastercard, and American Express. They also accept PayPal, making online transactions more convenient for users. The secure payment gateway ensures the safety and privacy of customer information.

Loyalty Programs:

TheSource.ca has a loyalty program called "TheSourceClub," which allows customers to earn points on their purchases. Members receive exclusive offers, early access to sales, and personalized discounts. Accumulated points can be redeemed for discounts on future purchases, further enhancing the value customers receive from their loyalty to TheSource.ca.

Customer Reviews:

Customer reviews play a significant role in the evaluation of products and services on TheSource.ca. The website prominently displays reviews and ratings for each product, allowing customers to gauge the experiences of others. TheSource.ca encourages customers to leave reviews, contributing to a transparent and trustworthy platform.

Community Involvement:

TheSource.ca is actively involved in the community, supporting various charitable initiatives. They contribute to local organizations and events, demonstrating their commitment to social responsibility. Through community involvement, TheSource.ca fosters goodwill and strengthens its bond with its customers.

Shipping and Costs:

TheSource.ca provides reliable shipping services throughout Canada. They offer various shipping options, including standard and expedited delivery, allowing customers to choose the most suitable option based on their requirements. Shipping costs are determined by factors such as the size and weight of the package, destination, and chosen shipping method. TheSource.ca often runs free shipping promotions for eligible orders, further enhancing customer value.

In conclusion, TheSource.ca stands out as a reliable and customer-focused online electronics retailer in Canada. With a wide range of products, competitive pricing, user-friendly website, and excellent customer service, they have earned a loyal customer base. TheSource.ca's commitment to quality, transparency, and community involvement further strengthens their reputation as a trusted retailer in the Canadian electronics market.