Thestore Reviews

Voted Excellent (5/5)

536848 Votes

14 Reviews

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In the Big Sales category

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57% users rated Terrible
0% users rated Poor
0% users rated Average
7% users rated Very Good
36% users rated Excellent
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W Wilfredo Dizon
371 days ago

We went shopping at SM Baguio City…

My review for thestore.com We went shopping at SM Baguio City last3/5/23 and was assisted by your Miss Ma Agustina Oliveros. Her business conduct was professional and mindful of our shopping needs. She was friendly and respectful in dealing with us. We highly commend her conduct and professionalism as SM employee.
E Elia Gruzdova
896 days ago

Unveiling Delight: My Transformational Experience with TheStore

Embracing the decision to purchase an iPhone SE 2 from TheStore, I ventured into a realm of satisfaction beyond expectation. The refurbished device, though labeled as such, radiated the allure of pristine perfection. Its flawless appearance mirrored that of a brand-new product, captivating me with its charm and functionality. The affordability of this gem was an irresistible factor that sealed the deal for me. The competitive pricing coupled with the impeccable quality left me astounded and content in my choice. As the device nestled into my hands, I knew this was more than just a transaction – it was a transformative moment of acquiring premium technology at a fraction of the cost. Judging by the seamless experience and the remarkable product quality, I am inclined to affirm that TheStore has secured a loyal customer in me. The prospect of future purchases fills me with unrestrained joy, knowing that excellence and affordability intertwine seamlessly in this digital haven. Gratitude fills my heart as I extend my deepest thanks to TheStore for this exhilarating experience. Until our next rendezvous, I remain under the spell of your exceptional service and products. Thank you!
S Svetlana K
896 days ago

Excellent Value for a high-quality…

My review for thestore.com Excellent Value for a high-quality product! I feel this is just the first of many amazing deals I will find and purchase here! I will come back shortly.
S Sam Dallyn
902 days ago

Switch

My review for thestore.com I love this site I found my Nintendo switch here.
D dprice
920 days ago

TV arrived broken, was returned, no refund issued after weeks.

My review for thestore.com I ordered a refurbished Samsung Serif TV from TheStore.com. It arrived broken, cracked casing, and wouldn't turn on. It was insufficiently packed, with only one part of the protective styrofoam in the box, and a bit of bubble wrap that we inadequate to protect a TV during shipping. I filed a support ticket when it arrived, 24 days ago, they escalated me from chat to email, had me take photos, videos, reexplain several times. Now it's been weeks, I have long since sent the TV back and it's been received, but they say there " Your refund has been issued but due to some technical issue it hasn't gone through. We have escalated this to be checked and issued asap. " This was 10 days ago. Do not buy from this site. They are terrible with returns and refunds, which are often needed for refurbished products. order #TS-00001277
K K. J.
972 days ago

LG Monitor Purchase

My review for thestore.com I purchased(2) LG 27GK65S-B 27" UltraGear Full HD Gaming Monitors from "The Store". The order page did not have a way to enter the 10% off. The phone number listed on the order page was to "Nordstrom". I specifically asked if they came with hdmi cables and was told they did. I was told the 10% would be processed separately. Have yet to see it. I was told that the Nordstrom number was just a mix up. With reservations, I placed the order. The shipping was extremely fast. The monitors appeared to be in good condition. One monitor was missing the ac/dc power adapter. The monitors came with DP cables. I e-mailed and called the company and was told they would follow up and keep me informed. I received an e-mail stating they could not ship a replacement even though they are still selling the same monitors on both VIP Outlet and The Store. They offered to have me return the monitor or accept a $20.00 refund. I had to purchase a 3rd party ac/dc adapter (19v) for $53.00 and 2 hdmi cables for $20.00. Although I was disappointed with the lack of the adapter, I am pleased with the monitors. I have also received the the refund and the the discount.
M Matthew
1053 days ago

Ordered a tv

My review for thestore.com Ordered a tv, got a confirmation email, that order sat pending for a few days, i contact them via email, said they cannot find my order, i contact via messanger, they say my order number belongs to someone else, asked me for screen shots, i gave screenshots, they say they cannot find my order and will escalate my request and get back to me, the same tv on their site is now priced hundreds higher. bait and switch i guess, i received a new message about not being able to find my order and that they will refund and it was about a completely different product, i think actual monkeys are in charge of this website
J jason briggs
1069 days ago

Buy something new for a few dollars more you’ll be happier in the end

My review for thestore.com I don't even know where to begin first I didn't get the 10% off my first order plus I went earlier in the day and it was $250 for the TV I tried waiting as long as possible for the 10% coupon to show up in my email but it never came so I went later on and looked at the TV on the website and it went up $20 so I was like oh no I bet I get it now before it goes up anymore second I had to wait many weeks for it to show up they kept changing the date there was a couple days where they changed it a couple times in the same day unbelievable when it did it was in a box three times the product size I took it out of the box and they sent me the wrong pair of legs for it so I could not stand the TV up when I took the TV out I saw that it was very dirty on the screen when I tried wiping it down a lot of it didn't come off and I realized it was millions of little teeny scratches now it was advertised that you would see a couple scratches no there was many patches of scratches they also advertised that they clean and sanitize the product the remote control was disgusting it looked like it was covered in covid or some other type of flu for salmonella it was sticky and full of gunk but it just keeps getting better so for the hell of it I go and plug it in and it doesn't work it has two red lines going down the side and some Blue line scattered throughout that you can't see unless you look very very close so as of now I've been going back and forth with customer service they wanted me to try to put this big big box in my car and bring it to a place to have it delivered back to them I told them that this could not be done it will not fit in my car I would probably have to rent a U-Haul to get that somewhere so now out of nowhere I have a delivery guy show up at my house and tell me they're here for the package nobody told me anybody was coming to my house I would have loved for them to take the package but I didn't have a printer to print out the slip that they had sent me they told me the guy was going to be here between 9:00 a.m. and 4:00 a.m. another problem is they told me at 9:44 a.m. that day this place does not care about you it is a scam in my personal opinion I think they should be shut down
S Scott
1073 days ago

Exemplary Customer Service and Swift Issue Resolution at thestore.com

Let me share my recent experience with thestore.com, which truly showcases outstanding customer service. I placed an order for a tablet, and although the shipping process encountered some unforeseen challenges, I was impressed by how the support team handled the situation with grace and professionalism. After being notified that my item had shipped, I eagerly awaited its arrival. However, as days turned into a week with no sign of the package, I decided to reach out to their support team for an update. Despite the initial delay and confusion in the shipping status, the support staff reassured me promptly and took immediate action to expedite the delivery process. Even when faced with the disappointing news that my package had been lost in transit and there were no replacements available, thestore.com didn't leave me hanging. They swiftly processed a full refund for my order. While I expected a lengthy bureaucratic process to follow, to my surprise, the refund was issued promptly, showcasing their commitment to customer satisfaction and reliability. This level of dedication and efficiency in resolving issues speaks volumes about thestore.com's integrity and customer-centric approach. Although the experience had its hiccups, the exemplary way the team handled the situation has only reinforced my trust and loyalty as a customer. Thank you, thestore.com, for turning what could have been a frustrating ordeal into a testament to your exceptional service.
A Amanda McNulty
1079 days ago

Nope…..

My review for thestore.com I ordered shoes from this site. A red pair, a white pair and a grey pair. What got was delivered was 2 red and black plaid pairs and a leopard print pair. I have sent several emails and cannot get any response.
R Ruth
1185 days ago

Would give 0 stars if I could

My review for thestore.com Would give 0 stars if I could! Where are the headphones I ordered!!!!!! Where is the refund for the headphones I did not receive? A scam. A con. A fake. A fraud. Avoid like COVID!
A Anna Rae
1195 days ago

Outstanding Customer Service and Quick Refunds – Impressed Beyond Words!

Discovering thestore.com was an absolute game-changer for me. Initially hesitant due to a negative review, I took a leap of faith and ordered a laptop. The delivery was prompt, and the product was as described. However, realizing that it wasn't the perfect fit for me, I initiated a return. What happened next truly amazed me. Not only was the return process seamless, but the customer service team went above and beyond to assist me. Despite the standard 2-7 business day refund window, I found myself waiting for over two weeks without any sign of reimbursement. Concerned about losing $200, I reached out to their support team. Instead of vague responses, I was met with understanding and reassurance. Their representative patiently listened to my concerns, investigated the delay, and within a few hours, my refund was processed. The level of care and dedication they displayed during this process left me feeling valued as a customer. Their transparency and commitment to resolving issues swiftly were truly commendable. If you're looking for a reliable online store with exceptional customer service, look no further than thestore.com. They have won me over with their efficiency and professionalism, turning a potentially stressful situation into a positive experience. Thank you for restoring my faith in online shopping!
J Jairo Rodriguez
1226 days ago

Transforming My Tech Experience: A Journey with thestore.com

From the moment I clicked "purchase" on thestore.com, my tech world was forever changed. I took a leap of faith and ordered AirPods and an iPhone 11s, and let me tell you, I was not disappointed. The products arrived in pristine condition, packed with care and attention to detail. What truly set thestore.com apart was their lightning-fast shipping. In this age of instant gratification, waiting for tech upgrades can feel like an eternity. But not with thestore.com. They had my order at my doorstep before I could even refresh the tracking page. Every time I slip in my AirPods or swipe on my sleek iPhone 11s, I am reminded of the seamless shopping experience I had with thestore.com. It's not just about the products; it's about the trust and reliability that this store exudes. Thank you, thestore.com, for transforming my tech experience and setting the bar high for online retailers everywhere.
V Vi
1531 days ago

Another selectively scamming website

My review for thestore.com Another selectively scamming website. Don’t trust them.

Introduction

TheStore.com is an online shopping platform that offers a wide range of products across various categories. With its user-friendly interface and extensive product selection, TheStore.com aims to provide customers with a convenient and satisfying shopping experience. In this review, we will explore the pros and cons of TheStore.com, its user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide range of products available
  • User-friendly interface
  • Competitive pricing
  • Responsive customer service
  • Cons:
  • Limited product information on some items
  • Occasional delays in shipping
  • Lack of community forums or discussion boards

User Experience

TheStore.com provides a seamless user experience with its intuitive interface and easy navigation. The website is well-organized, allowing customers to quickly find the desired products. The search functionality is robust, enabling users to refine their searches based on various criteria. Additionally, the product pages are informative and provide clear images, descriptions, and customer reviews, enabling customers to make informed purchasing decisions.

Pricing and Value for Money

TheStore.com offers competitive pricing across its product range. Customers can enjoy affordable options without compromising on quality. Moreover, TheStore.com frequently offers discounts and promotions, allowing customers to further enhance the value for their money. With a wide selection of products at reasonable prices, TheStore.com ensures that customers find the right balance between quality and affordability.

Customer Service

TheStore.com prides itself on providing excellent customer service. Their support team is responsive and helpful, addressing customer inquiries and concerns promptly. TheStore.com offers multiple channels of communication, including phone, email, and live chat, ensuring customers can reach out for assistance conveniently. The courteous and knowledgeable customer service representatives contribute significantly to customer satisfaction.

Product Quality and Selection

TheStore.com offers products from reputable brands, ensuring high-quality standards. The platform maintains a diverse selection of products across various categories, catering to different customer needs. While the majority of the products are of excellent quality, some items may lack detailed information, making it necessary for customers to conduct additional research before making a purchase.

Website Usability

TheStore.com excels in terms of website usability. The platform prioritizes simplicity and intuitive navigation, providing customers with a smooth browsing experience. Loading times are quick, and the website is well-optimized for both desktop and mobile devices. TheStore.com also offers personalized recommendations based on customers' previous browsing and purchase history, enhancing user engagement.

Returns and Exchanges

TheStore.com has a customer-friendly returns and exchanges policy. If a customer is dissatisfied with a purchase, they can initiate a return or exchange within a specified period. The process is relatively straightforward, and TheStore.com aims to ensure customer satisfaction by promptly addressing return requests. However, it is important to review the specific return policy for individual products, as some may have different terms and conditions.

Promotions and Discounts

TheStore.com regularly runs promotions and offers discounts on various products. Customers can take advantage of these deals to enjoy significant savings. The platform also provides exclusive offers to its newsletter subscribers and loyal customers, further enhancing the benefits of shopping at TheStore.com. By keeping a watchful eye on the ongoing promotions, customers can grab exceptional deals and discounts.

Reputation

TheStore.com has built a solid reputation as a reliable online shopping platform. It has garnered positive reviews from satisfied customers, praising its product quality, competitive pricing, and efficient customer service. TheStore.com also actively engages with its customers through social media platforms, responding to feedback and addressing concerns promptly. This commitment to maintaining a positive reputation reflects TheStore.com's dedication to customer satisfaction.

Payment Options

TheStore.com offers a variety of secure payment options, including credit cards, debit cards, and PayPal. Customers can choose the method that suits them best, ensuring a convenient and secure transaction process. The platform employs advanced encryption techniques to safeguard sensitive payment information, reassuring customers of their data's security.

Loyalty Programs

TheStore.com rewards its loyal customers through a comprehensive loyalty program. By registering an account, customers can earn points for every purchase they make, which can be redeemed for future discounts or freebies. The loyalty program also provides exclusive access to special promotions and early product releases, further incentivizing customer loyalty.

Customer Reviews

Customer reviews play a crucial role in TheStore.com's ecosystem. The platform encourages customers to share their experiences and opinions on purchased products, enabling future shoppers to make informed decisions. TheStore.com actively moderates reviews to ensure authenticity and relevance. However, it is important to note that individual experiences may vary, and customers should consider a range of reviews when making purchasing decisions.

Community Involvement

TheStore.com actively participates in community initiatives and social causes. The platform collaborates with local charities, sponsors events, and promotes environmental sustainability. By giving back to the community, TheStore.com demonstrates its commitment to social responsibility, fostering goodwill among customers and society as a whole.

Shipping and Costs

TheStore.com provides reliable shipping services, ensuring timely delivery of products. The platform partners with reputable shipping carriers to offer both standard and expedited shipping options. While TheStore.com strives to minimize shipping costs, it is essential to review the specific shipping fees associated with individual products. Customers may occasionally encounter additional costs depending on the item's size, weight, or shipping destination.

In conclusion, TheStore.com offers a comprehensive online shopping experience with its wide product selection, competitive pricing, user-friendly interface, and responsive customer service. While there may be occasional shortcomings, such as limited product information and shipping delays, TheStore.com's overall reputation remains positive. With its commitment to customer satisfaction and community involvement, TheStore.com establishes itself as a trustworthy platform that consistently delivers value for money.