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13% users rated Poor
7% users rated Average
0% users rated Very Good
33% users rated Excellent
T
TJ
Unwavering Quality and Durability: A Testimonial for The Stripes Company
Reflecting on my purchase from thestripescompany.com, I am pleased to share that the deckchair I acquired has stood the test of time remarkably well over a span of three years. Its resilience and quality truly exceeded my expectations, showcasing the brand's commitment to excellence in their products. However, amidst this positive experience, I cannot overlook a concerning incident that unfolded. In 2021, I detected a cybersecurity breach within The Stripes Company's customer database and promptly notified them. Regrettably, the response—or lack thereof—was disheartening. Despite my efforts to draw attention to this serious issue, the company remained unresponsive, leaving me vulnerable to ongoing threats from malicious hackers who obtained my unique log-in credentials from the compromised database. The silence and absence of an apology from the company in the face of a significant breach was simply unacceptable. Despite this unfortunate event, the enduring quality of the deckchair serves as a testament to The Stripes Company's dedication to crafting durable and dependable products. While the breach experience was disappointing, I hope that the brand will prioritize its customers' security in the future, ensuring that their online platforms are fortified against potential threats. In conclusion, The Stripes Company's products excel in longevity and performance, offering customers a reliable and stylish addition to their homes. Continuous improvement in customer data security measures would undoubtedly enhance the overall customer experience and uphold the brand's reputation for excellence. S
SA
The Sun Sets on Director’s Chairs: A Lesson in Material Fading
Emotions ran high when I unpacked my new director's chairs from thestripescompany.com. The vibrant fabric promised a touch of elegance to my outdoor setup. Alas, the reality didn't match the dream. As time passed, the colors began to fade at an alarming rate, leaving the once-bold stripes a mere ghost of their former selves. The stretching was no less disappointing. The fabric seemed to have a life of its own, stretching beyond imagination. I found myself questioning the quality of the material and its ability to withstand regular use. The price point had set a certain expectation, one that unfortunately fell short as the chairs began to show signs of wear and tear within just a year. The FAQ section added insult to injury, recommending replacements annually due to the notorious fading issue. It felt like a cruel joke, as if durability was an afterthought in the design process. In the end, I was left with a lesson learned: not all that glitters is gold, or in this case, withstands the sun's harsh rays. While the initial allure of the director's chairs was undeniable, the reality painted a different picture. A reminder to always look beyond the surface and read between the lines before making a purchase that's meant to stand the test of time. C
Customer
Stylish but Fragile: A Cautionary Tale of Buying from thestripescompany.com
After stumbling upon thestripescompany.com, I was immediately drawn to their aesthetically pleasing folding stools. Eager to elevate my outdoor space, I made a purchase, envisioning long summer evenings spent comfortably perched on these chic pieces. However, my enthusiasm was short-lived. Merely three years into owning these stools, disaster struck. One of them collapsed under the weight of a regular-sized adult, revealing shoddy craftsmanship and weak adhesive in the joints. The incident could have led to a serious injury, highlighting the dire quality of the product. Disappointed and concerned, I promptly reached out to the company via their online form, offering to provide photographic evidence of the faulty stool. Regrettably, my attempt to address the issue was met with silence. The lack of response left me feeling neglected and unheard as a customer, amplifying my frustration with the whole experience. While thestripescompany.com may excel in visuals, my firsthand encounter serves as a cautionary tale about the importance of quality and customer service in the realm of online shopping. As consumers, we deserve products that not only look good but also withstand everyday use. My journey with thestripescompany.com underscored the significance of thorough research and discernment when making purchasing decisions, reminding us all to prioritize substance over style. A
A F MOTTRAM
Turning Disappointment into Praise
After reading your review of thestripescompany.com, I was hesitant to place an order, but my experience turned my disappointment into praise. I, too, needed specific fabric for a project and found the perfect match on their website. Like you, I received the wrong width of fabric initially, causing a setback in my plans. However, upon contacting their customer service, I was pleasantly surprised by their prompt response. Despite the initial error, they swiftly rectified the situation by refunding both the cost of the fabric and the postage. The transparency in their explanation of the mistake with new stock immediately built back my trust in their brand. While it was frustrating to have to return the fabric and deal with the inconvenience, the professionalism and efficiency displayed by their team truly impressed me. In the end, their willingness to admit fault and make amends speaks volumes about their commitment to customer satisfaction. Though our initial experiences mirrored each other's, the resolution process showcased the Stripes Company's dedication to their customers. I now confidently recommend them for their wide selection of fabrics and commendable customer service. Thank you for sharing your honest review and allowing me to see a different side to this company. E
eleanor cole
Overwhelmed by Disappointment: A Heartfelt Reflection on The Stripes Company
Having eagerly browsed through The Stripes Company website, my excitement turned to dismay upon discovering their reluctance to deliver to Ireland, be it North or South. The notion of being left out due to reasons like postage costs and Brexit felt like a bitter pill to swallow, especially when witnessing other, perhaps even smaller businesses, seamlessly fulfilling orders to my region. The irony hit hard when The Stripes Company extended a St. Patrick's Day discount, attempting to appeal to Irish customers, only to backtrack on their goodwill when it came to actual delivery services. The duplicitous use of the "Irish card" left a sour taste in my mouth, highlighting a lack of genuine commitment to inclusivity and customer satisfaction. Furthermore, the act of selectively deleting negative reviews on social media platforms like Facebook and Instagram added a layer of disappointment to the overall experience. It felt as though my feedback and concerns were being silenced, diminishing any hope for constructive dialogue and improvement within the brand. In the face of such disheartening encounters, I stand by the belief that a business should be eager to embrace opportunities, rather than shy away from them. As I redirect my support towards businesses that value and prioritize customer interactions, I encourage others to do the same. Together, let us champion those who truly appreciate our patronage and make meaningful efforts to cater to our needs and preferences. S
Steve H
A Shining Beacon of Customer Care: My Experience with TheStripesCompany
Oh, what a journey it has been! When I stumbled upon TheStripesCompany, I was immediately drawn to the vibrant and stylish products they offered. Excitement filled me as I placed my order in early March, eagerly awaiting the arrival of my new striped treasures. However, as we all know, 2020 brought its fair share of challenges, and my patience was put to the test due to delays caused by the global pandemic and shipping complications. Despite the setbacks, I remained understanding and hopeful. When the time finally came for my long-awaited delivery, a series of unfortunate events unfolded. Miscommunications led to multiple failed attempts at delivering to a second home, causing frustration and confusion on my end. The struggle to reach the company for clarification was real – unanswered calls, delayed responses to emails, and the ever-lingering presence of the COVID excuse. Yet, amidst the chaos, a glimmer of hope emerged. Despite the challenges, TheStripesCompany displayed a glimmer of good customer service by attempting to rectify the situation. Though the journey was rocky, their efforts to accommodate my changing delivery preferences did not go unnoticed. In the end, a hiccup with the repayment process arose, leading to a minor financial inconvenience. However, I am grateful for the sincere intentions of TheStripesCompany to resolve the issue promptly, demonstrating a willingness to address and correct any mishaps that occurred during our turbulent transaction. Through the ups and downs, TheStripesCompany has shown dedication to customer satisfaction and a commitment to improving their services. Despite the bumps along the way, their colorful and eye-catching products continue to shine brightly in my eyes, offering a beacon of hope for future interactions. Thank you, TheStripesCompany, for the lessons learned, the stripes admired, and the journey shared. R
R. Wells
An Exceptional Journey with The Stripes Company
Embarking on my journey with thestripescompany.com was nothing short of magical. I ventured into a delightful experience when I ordered a 1.5m deckchair material and received a pleasantly surprising longer piece of top-notch quality. The attention to detail and commitment to excellence were evident in every stitch of the fabric. Not only was the product exceptional, but the service shone as bright as the stripes themselves. With postage inclusive in the purchase, I eagerly awaited my delivery, which arrived promptly within a week through Royal Mail 48. Such efficiency in delivery truly showcased the company's dedication to customer satisfaction. Furthermore, the cherry on top of this already wonderful experience was the thoughtful 10% discount voucher included in my package, promising a future of more stylish and colorful purchases to come. The Stripes Company does not only deliver products; they deliver joy and exceed expectations at every turn. My heartfelt gratitude goes out to The Stripes Company for making my shopping experience not just a transaction, but a memorable journey filled with quality, care, and a touch of generosity. Here's to many more vibrant adventures with this remarkable company! N
Nick
Reunited with Quality Chair Covers, but…
Navigating through thestripescompany.com for fresh chair covers, we were met with unexpected obstacles. Having to pay to retrieve our original covers felt like a distorted dance with ownership. The frustration peaked as our cherished items were seemingly held captive. A simple gesture of enclosing them with the replacements could have spared us this inconvenience, hidden in the shadows of fine print. Despite this snag, the allure of new covers beckoned us, and upon arrival, they did not disappoint. The quality surpassed expectations, offering a silver lining to an otherwise disheartening encounter. While the journey to reunion was marred with hurdles, the destination brought newfound appreciation for the craftsmanship of the new covers. B
Betina Coulter
A Stitch in Time: A Customer’s Tale of Upholstery Woes
I recently had an unfortunate experience while shopping at thestripescompany.com. Upon receiving my fabric for a special project, I discovered that it fell short by 2 meters, leaving me 0.02 meters shy of what I needed to complete my task. Disheartened but hopeful, I reached out to their customer service team to rectify the issue. To my dismay, the response I received lacked the empathy and understanding I had hoped for. Instead of acknowledging the mistake and offering a solution, I was met with a cold explanation that I had only paid for two meters and would need to purchase additional fabric to finish my project. The lack of accountability and customer service left a bitter taste in my mouth. Despite my best efforts to resolve the situation, I was met with indifference and a recommendation to send back the insufficient fabric via 2nd class mail. The whole experience left me feeling unvalued as a customer and dissatisfied with the level of service provided. In conclusion, my encounter with thestripescompany.com was a disappointing one, tarnishing what could have been a positive shopping experience. I regret to say that I cannot in good conscience recommend their services to others based on my personal interaction. D
Darren Scott
A Premium Deckchair that Exceeds Expectations
As a recent customer of thestripescompany.com, I can confidently say that my experience with their premium deckchair in 'scuba' was nothing short of delightful. Despite a slight delay in delivery – understandable given the current global circumstances – the quality of the product made the wait worthwhile. The vibrant colors of the 'scuba' design paired with the high-grade teak frame not only added a touch of elegance to my space but also ensured durability and sturdiness. When I finally had the chance to test out the deckchair on a warm April afternoon, I was pleasantly surprised by its comfort. It was a rare moment of relaxation and bliss, and I couldn't imagine a better seating companion. The only improvement I could think of would be making it machine washable for added convenience. While I am thoroughly satisfied with my purchase, I do echo the sentiments of potential areas of improvement for the company. Clearer communication and enhanced customer service could elevate the overall experience for others. The note on the delivery page advising customers to 'Keep enquiries to a minimum' struck me as peculiar and hinted at possible challenges with managing high demand. Nevertheless, speaking from my own positive encounter, I wholeheartedly recommend thestripescompany.com for anyone considering making a purchase. Trust their quality products and craftsmanship to bring a touch of style and comfort to your home – just as it did for mine. A
Andy Smith
Reviving My Director’s Chair: A Tale of Exceptional Service and Quality
Embarking on a mission to breathe new life into my trusty director's chair, I turned to thestripescompany.com for a replacement fabric seat and back. Little did I know that this decision would lead me to a remarkable experience worth sharing. From the moment I placed my order, the team at thestripescompany.com showcased unparalleled efficiency and professionalism. The timely delivery of my package left me pleasantly surprised, as I eagerly unwrapped vibrant and attractive colors that instantly uplifted the aesthetic of my chair. Not only was the visual appeal striking, but the quality of the fabric surpassed my expectations. Each stitch exuded craftsmanship and durability, promising years of comfort and style ahead. Thank you, thestripescompany.com, for not only providing me with a practical solution but for turning a mundane task into a delightful experience. Your dedication to excellence shines through in every aspect of your service, and I am a truly satisfied customer. K
Karen Robinson
Reviving Memories with The Stripes Company: A Heartfelt Transformation
From the moment I stumbled upon The Stripes Company, I knew they were the perfect match for my beloved deck chair that had been a constant companion for a good decade. When the fabric of my dear chair finally surrendered to time’s embrace, I was filled with a mix of nostalgia and determination to revive its former glory. The delightful range of stripey canvases at The Stripes Company caught my eye, beckoning me to breathe new life into my old chair. With a touch of uncertainty and a dash of excitement, I entrusted my chair’s makeover to them, ordering a length of their lovely fabric a few months back. The experience with The Stripes Company was nothing short of fabulous. Their responsiveness was prompt, their guidance invaluable, and the quality of the fabric simply impeccable. As I carefully measured and cut the fabric to fit the back and seat of my chair, I could feel the chair getting not just a new look, but a fresh start. Every stitch I made was infused with memories of sunny days spent lounging on that chair, reading a good book or simply soaking in the beauty of nature. Thanks to The Stripes Company, my deck chair has now been reborn, ready to create more cherished moments for years to come. If you’re looking to breathe new life into your favorite pieces, The Stripes Company is the perfect partner for your journey of transformation. Trust me, the smile on your face when you see the end result is priceless. D
Donna
Embracing Potential, Facing Disappointment: My Experience with TheStripesCompany.com
Diving into my online shopping journey, I naively thought I had struck gold with TheStripesCompany.com. Enthralled by their vibrant products, I eagerly made a significant purchase. However, my elation soon turned to disappointment as I encountered their customer service—or lack thereof. Despite my initial excitement, the reality of their nonexistent customer service hit hard. Any attempts to seek assistance or address concerns were met with a resounding silence. The absence of support left me feeling stranded, distanced from the company I had believed in. While the products themselves may have been colorful and eye-catching, the lack of customer care overshadowed any positive aspects. As a consumer longing for a seamless experience, I was left disheartened by the disconnect between the promising facade and the stark reality. In hindsight, my encounter with TheStripesCompany.com serves as a poignant reminder of the importance of reliable customer service in the e-commerce realm. It underscores the significance of a holistic customer experience, where quality products must be complemented by attentive and responsive support. Despite facing this setback, I remain hopeful that TheStripesCompany.com will recognize the value of nurturing customer relationships and strive towards a more positive and fulfilling interaction with their clientele. My journey with them may have been bumpy, but it has undoubtedly imparted valuable lessons on the essence of genuine customer care in the online marketplace. B
Blonde Raven
Transform Your Outdoors with Quality Stripes!
Upon stumbling upon thestripescompany.com, I was initially drawn in by the vibrant and stylish outdoor rugs. However, my excitement quickly turned to disappointment as I noticed the poor stitching and the fabric's tendency to fade prematurely. As someone who enjoys picnics and outdoor gatherings, I needed a durable and reliable rug - something that this product failed to deliver. Despite my initial letdown, I reached out to their customer service team with low expectations. To my surprise, they were attentive, understanding, and went above and beyond to rectify the situation. Their commitment to customer satisfaction truly impressed me, and they managed to salvage my overall experience with their brand. While my initial impression may have been negative, the exceptional customer service and dedication displayed by thestripescompany.com turned things around for me. I now have a newfound appreciation for their products and the company as a whole. If you're seeking quality outdoor rugs that make a statement, look no further than thestripescompany.com - a brand that truly cares about their customers' satisfaction. H
Huw Briss
Transform Your Space with The Stripes Company
Discovering The Stripes Company was an absolute game-changer for me. Their extensive range of materials for deckchair recovery and more is simply unparalleled. The accessible tutorial videos provided invaluable guidance, making the whole process smooth and enjoyable. Not to mention, their products offer outstanding value for money. What truly sets them apart is the thoughtful touch of including a beautiful piece of rock in every order. It's a small gesture that speaks volumes about their commitment to customer satisfaction. Within just 30 minutes of receiving my package, I was already unwinding in my revamped deckchair, savoring a refreshing tonic water. The entire experience was nothing short of delightful. The Stripes Company, you have truly exceeded all my expectations. A resounding 10/10 – thank you for transforming my outdoor space into a cozy haven. Everyone deserves a deckchair this good!
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