Users Voice for Thetowelshop

7% users rated Terrible
1% users rated Poor
2% users rated Average
8% users rated Very Good
82% users rated Excellent
Pie Chart Review Representation for Thetowelshop
Thetowelshop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 1 2.8 2.7 2
Dec 2022 4.5 5 5 5 5 5
Jan 2023 5 1.5 1 3.4 4.6 5
Feb 2023 4.3 5 5 5 5 1.8
Mar 2023 4.8 5 5 5 5 5
Line Chart for Rating of peer stores

thetowelshop.co.uk

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Detailed Thetowelshop Review by

Introduction

TheTowelShop.co.uk is an online destination for high-quality towels and linens at affordable prices. With a wide selection of products that cater to different needs, TheTowelShop is a great option for customers who demand quality and value for their money.

Pros and Cons

Pros:
  • Offers a wide range of towels and linens
  • Products are of high quality and affordable
  • Easy-to-navigate website with simple and straightforward ordering process
  • Free shipping on orders over £50
  • Affordable pricing and discounts
Cons:
  • No physical store locations, making it difficult for customers to physically touch and feel products before purchase
  • Returns process may take longer than expected
  • Customer service can be slow to respond at times

User Experience

TheTowelShop.co.uk is user-friendly and easy to navigate, with clear categories and filters that help customers find what they are looking for quickly. Each product page offers clear descriptions, photos, and reviews, making it easy for customers to make informed purchase decisions.

Pricing and Value for Money

TheTowelShop.co.uk offers high-quality products at affordable prices, making it a great option for budget-conscious customers seeking value for their money. There are plenty of promotions and discounts available on the website, including free shipping on orders over £50.

Alternatives

Some alternative options to TheTowelShop.co.uk include Amazon, John Lewis, and Wayfair. However, TheTowelShop.co.uk stands out for its unique range of products, affordable pricing, and free shipping on orders over £50, which make it a great option for customers on a budget.

Customer Service

While TheTowelShop.co.uk's customer service can be slow to respond at times, they are generally helpful and friendly when they do. The company offers a simple returns process and provides detailed information on their website on how to return products.

Product Quality and Selection

TheTowelShop.co.uk offers a wide range of high-quality towels and linens, including bath towels, hand towels, face towels, bath sheets, and more. All products are made from quality materials and designed to last.

Website Usability

TheTowelShop.co.uk is easy to navigate, with clear categories and filters that help customers find what they are looking for quickly. Customers can also create an account, save their information, and view their purchase history, making it easy to reorder products in the future.

Returns and Exchanges

TheTowelShop.co.uk offers a simple returns process, allowing customers to return products within 30 days of purchase. However, the returns process may take longer than expected, and customers will need to cover the cost of returns.

Promotions and Discounts

TheTowelShop.co.uk offers plenty of promotions and discounts to help customers save money, including free shipping on orders over £50 and discounts on bulk ordering.

Reputation

TheTowelShop.co.uk has built a reputation for offering high-quality products and affordable prices. The company has a 4.7-star rating on Trustpilot, with customers praising their fast delivery, quality products, and helpful customer service.

Payment Options

TheTowelShop.co.uk accepts a range of payment options, including credit and debit cards and PayPal, making it easy for customers to make purchases.

Loyalty Programs

TheTowelShop.co.uk does not currently offer a loyalty program, but customers can sign up for the company's newsletter to receive information on promotions and discounts.

Customer Reviews and Community Involvement

TheTowelShop.co.uk has a range of positive customer reviews and actively engages with its customers on social media. The company also provides helpful tips and information on their website on how to care for their products.

Shipping and Costs

TheTowelShop.co.uk offers free shipping on orders over £50 and has a fast and efficient delivery process. Shipping costs for orders under £50 can vary depending on weight and location. The company provides detailed shipping information on their website to help customers make informed decisions.

Thetowelshop Recent User Reviews

User Rating

5 stars

61

4 stars

13

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Reviewer Name: Simon Sharpe

Review Submission Date: 2023-02-04

Review Title: Well done
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Review Description: Purchased Bathroom Towel bundle January 23Excellent service, excellent product, great price. What more needs to be said!!

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Reviewer Name: Maria Smyth Jones

Review Submission Date: 2023-02-03

Review Title: Brilliant communication and top quality dressing gown
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Review Description: Brilliant communication. My dressing gown arrived very promptly. Top quality. I really was not expecting it to be so luxurious given the price I paid .. extremely impressed!!

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Reviewer Name: Anne George

Review Submission Date: 2023-02-03

Review Title: Delivery on time
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Review Description: Delivery on time . Good value for money.Bath sheets washed up great also good size , will order hand and bath towels to match.

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Reviewer Name: Misbah Rahat

Review Submission Date: 2023-02-03

Review Title: No complaints
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Review Description: The bath robe has good absorbing.. not too much thick.. more like the bath robe you find in hotel rooms.. no complaint..

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Reviewer Name: Miss Fruzsina Docs

Review Submission Date: 2023-02-03

Review Title: Good product but not luxurious
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Review Description: The robes were light weight and not see-trough but not luxurious either. I would give it a wash before first use as it was shredding a little bit.

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Reviewer Name: Coops

Review Submission Date: 2023-02-03

Review Title: Quick delivery
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Review Description: Bought as a Birthday present for our daughter so cannot comment on fit.Delivered quickly and looks to be great quality.

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Reviewer Name: Thomas Donnelly

Review Submission Date: 2023-02-03

Review Title: Towels that dry you.I have been looking for ages to find a…
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Review Description: I have been looking for ages to find a decent towel that drys you after a bath. All i wanted was a plain decent towel thats affordable. And now I finally found a company that sells them Thankyou

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Reviewer Name: Thompson

Review Submission Date: 2023-02-02

Review Title: First time I have used this company and…
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Review Description: First time I have used this company and was not disappointed. The service was first class and the item arrived earlier than expected. The item was exactly as described. I would recommend this company.

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Reviewer Name: Marjorie Taylor

Review Submission Date: 2023-02-02

Review Title: Glamorous and practical. A lovely colour.
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Review Description: Delivered quickly. The tablecloth is absolutely lovely. The quality is what I expected and the product was reasonably priced.I wish I could buy the same item but in another colour.

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Reviewer Name: Jo

Review Submission Date: 2023-02-02

Review Title: Received one order and waiting for more!!
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Review Description: The sheet I ordered is great quality and because of this I have ordered more sheets and other goods which I am waiting to be sent out. I would definitely use the towel shop in future as the quality is great and the prices are very reasonable too. Would recommend using them to anyone. Thank you towel shop!!!