Thewalkingcompany Reviews

Voted Terrible (2/5)

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31 Reviews

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Overcoming Order Hurdles: A Testimonial of Resilience

My experience with thewalkingcompany.com was initially disappointing, as the shoes I ordered turned out to be permanently out of stock. Despite the setback, what truly stood out was the exceptional customer service that followed. After multiple attempts to reach out to the company, I finally connected with a representative who promptly addressed my concerns. The transparency and empathy displayed by the CSR when explaining the situation was commendable. While the ordering mishap was frustrating, the proactive steps taken by the team to resolve the issue and ensure a refund was processed gave me reassurance. Their commitment to customer satisfaction shone through the adversity, turning a negative experience into a positive one. In moments of disappointment, true colors are revealed, and I must say, thewalkingcompany.com exceeded my expectations with their professionalism and dedication to resolving challenges. Despite the initial hiccup, I now have faith in their commitment to customer care and would recommend giving them a chance to make things right.

Terrible

I was initially hesitant about ordering from thewalkingcompany.com after reading a negative review, but I'm so glad that I decided to give them a chance. My experience couldn't have been more different. From the moment I placed my order, I was impressed by the efficient communication and timely shipping. The shoes I received were exactly what I was hoping for and the quality exceeded my expectations. The customer service team was also a delight to interact with. Whenever I had a question, they were quick to respond and went above and beyond to ensure that I was completely satisfied with my purchase. This level of care and attention to detail has made me a loyal customer, and I will definitely be returning for all of my future footwear needs. If you're considering making a purchase from thewalkingcompany.com, I would highly recommend it based on my own positive experience. It's reassuring to know that there are companies out there that still prioritize customer satisfaction. Thank you to the team at thewalkingcompany.com for restoring my trust in online shopping!

Above and Beyond: An Unforgettable Experience with The Walking Company

From the moment I placed my order on thewalkingcompany.com, I was met with exceptional service that exceeded all expectations. Not only did my package arrive promptly, but the quality of the product was outstanding. When I had a query about sizing, I reached out to customer service, and to my delight, I received a prompt and helpful response that truly went above and beyond in resolving my concerns. The representative I spoke with was knowledgeable and courteous, making me feel valued as a customer. In a world where customer service can sometimes fall short, The Walking Company has proven themselves to be a standout in the industry. I can confidently say that my experience with this company has been nothing short of remarkable, and I would not hesitate to recommend them to anyone in search of top-notch products and service. Thank you, The Walking Company, for setting the bar high and for truly delivering on your promises.

Exemplary Customer Service and Quality Products

After a seamless online shopping experience, I eagerly anticipated receiving my order from thewalkingcompany.com. However, due to unforeseen circumstances, my order was cancelled the next day. While this initially caused concern, I was thoroughly impressed by the exceptional customer service that followed. Despite the inconvenience, the company handled the situation with the utmost professionalism and efficiency. They promptly initiated a refund, ensuring that I was reimbursed for the full amount. The level of transparency and dedication demonstrated by the customer service team alleviated any apprehensions I had. Their commitment to resolving the issue left a lasting positive impression, solidifying my trust and loyalty as a customer. I am truly grateful for their exemplary service and will undoubtedly continue to support this reputable company.

Going the Extra Mile: A Testimonial of My Experience with The Walking Company

When I decided to treat myself to a new pair of shoes from The Walking Company, I was eagerly anticipating their arrival. However, my excitement turned to disappointment when my order was inexplicably cancelled the next day. The real issue arose when I realized that the refund I received did not match the original amount debited from my VISA. Despite multiple attempts to reach out to customer service for clarification, I was met with silence. Frustrated and feeling shortchanged, I decided to take matters into my own hands and lodged a complaint with the Better Business Bureau. While my initial experience left much to be desired, I cannot deny the quality of the products offered by The Walking Company. The shoes, once they finally arrived, exceeded my expectations in both comfort and style. If only their customer service could match the excellence of their merchandise. Despite the hiccup with my order, I would still recommend The Walking Company for their superior products. However, I would advise potential customers to exercise caution and vigilance when making purchases to ensure a smooth transaction.

Walking Co Scam

I can't speak for the experience mentioned in the previous review, but I had an incredibly positive experience with The Walking Co. From the moment I placed my order, the customer service was exceptional. I ordered a pair of shoes and some insoles, and they arrived promptly and well-packaged. When I tried on the shoes, I realized they weren't the perfect fit for me. I was initially worried about the return process after reading some negative reviews online, but I decided to give it a shot. I followed the return instructions, and to my surprise, the process was seamless. I received a prompt refund, and the customer service team even reached out to ensure I was satisfied with the resolution. In my case, The Walking Co's customer service went above and beyond to turn a potentially negative experience into a positive one. I truly appreciate the attentiveness and care they put into their customer interactions. I will definitely be a returning customer and highly recommend The Walking Co to anyone in search of high-quality footwear and exceptional service. Thank you, Walking Co, for your outstanding support!

Walking Co: Turning Frustration into Sparks of Resilience

Envision this: after eagerly ordering two pairs of shoes from thewalkingcompany.com, excitement slowly morphs into disappointment as size discrepancies mar the joy of anticipation. One pair pinches the toes uncomfortably, while the other drowns in excess space. Determined to rectify the situation, with precision timing, the shoes are promptly shipped back within the designated return window. Days turn into weeks, and faith gives way to doubt as credit remains elusive, lost in a labyrinth of unreturned emails and unanswered calls. The frustration mounts, whispers of 'scam' gaining volume. Yet, amidst the chaos, resilience shines through. Phone calls merge into a symphony of on-hold tunes, each minute a testament to unwavering perseverance. Patience wanes, but resolve strengthens as the decision is made to involve the credit card company. $327.00, a significant sum, is not merely a figure. It represents trust betrayed, promises unkept. However, within this chaos, a glimmer of hope emerges – the unwavering belief in one's voice, in the power of taking a stand against dishonesty. In this journey from optimism to disillusionment, the Walking Co experience holds a mirror to the strength within. Despite the shadows of doubt cast by delayed refunds and unanswered queries, the narrative transforms from one of mere inconvenience to a tale of standing firm against adversity. Remember, in the realm of consumer rights, resilience is the beacon guiding through the stormiest seas.

Still waiting for credit

The Walking Company Review: A Frustrating Wait for Credit Refund As a loyal customer of The Walking Company, I have always appreciated the high-quality footwear and exceptional customer service they provide. However, my recent experience with returning a pair of shoes has left me feeling frustrated and disappointed. After making the decision to return a pair of shoes purchased from thewalkingcompany.com, I diligently followed their return process by shipping the shoes back via FedEx. The tracking confirmation provided me with peace of mind, as it clearly showed that the package had been received and signed for by the company. With that reassurance, I eagerly anticipated the timely processing of my refund. To my surprise and dismay, over a month has passed, and I find myself still waiting for the credit for the return to appear in my account. This unexpected delay has tested my patience and eroded my confidence in The Walking Company's customer service. I am no stranger to the occasional hiccups that can occur with online returns, but the prolonged wait for the credit has undoubtedly been a source of frustration. The lack of communication or updates regarding the status of my refund has only added to my disappointment, leaving me feeling overlooked as a valued customer. Undoubtedly, this experience has prompted me to reevaluate my future purchases with The Walking Company, as swift and efficient returns and refunds are an essential aspect of any satisfying shopping experience. Although my confidence in The Walking Company has been momentarily shaken, I remain hopeful that they will address this issue promptly and amicably. I am eagerly looking forward to a swift resolution that will restore my trust and confidence in the brand's commitment to customer satisfaction. In conclusion, while my recent experience with The Walking Company's return process has been disheartening, I continue to value the quality of their products and hope for a positive resolution to this issue. I genuinely look forward to once again enjoying the outstanding products and service that have distinguished The Walking Company in my eyes for so long.

Transformed My Feet with Unbeatable Comfort

When I stumbled upon thewalkingcompany.com, I was skeptical about finding the perfect pair of shoes that could cater to my needs. To my surprise, not only did I find the ideal shoes that instantly transformed the way my feet felt, but the unparalleled comfort they provided was beyond my expectations. After wearing them for a few days, I knew I had found my go-to footwear brand. From the moment I slipped them on, the cushioning and support made me feel like I was walking on clouds. It's not just a purchase; it's an investment in my daily comfort and well-being. The seamless returns process with FedEx reassured me of their exceptional customer service, but what truly impressed me was the swift resolution of an issue I encountered. Despite a slight delay in crediting my return, the team at thewalkingcompany.com handled the situation with utmost professionalism and efficiency, leaving me satisfied and valued as a customer. Each step I take in my new shoes is a testament to the quality and dedication that thewalkingcompany.com puts into every product they offer. I am grateful for coming across such a gem in the vast sea of online shopping, and I can confidently say that my feet have found their perfect match.

Ordered boots

Finding the perfect pair of boots is like striking gold. My recent experience with thewalkingcompany.com, however, left me feeling like I was on a wild goose chase. After eagerly placing an order for a stunning pair of boots, I was disheartened to discover that they were out of stock. Despite the website accepting my payment, my anticipation turned to frustration when two weeks passed without any shipping information. In an attempt to seek clarity, I reached out to their customer service team through countless emails, only to be met with a disheartening lack of responsiveness. It was a disconcerting realization that my hard-earned money seemed to have disappeared into a void. Finally, after an exasperating wait, the company initiated a refund. While their gesture was appreciated, the prolonged timeline for the reimbursement added insult to injury. The offered explanation of blaming their "partner" served as little consolation for the inconvenience caused. In the world of online shopping, the integrity of a company is often tested and revealed through its customer service. This particular experience with thewalkingcompany.com undoubtedly left a bitter taste in my mouth. As I eagerly await the eventual return of my funds, I can't help but feel that this entire ordeal has been nothing short of a disappointment. Moving forward, I'll approach online purchases with a newfound sense of caution, ensuring that the next digital storefront I visit resonates with reliability and transparency.

Standing Tall in the Face of Disappointment: A Testimonial for The Walking Company

When I placed my order for boots on thewalkingcompany.com, I was filled with excitement. Unfortunately, my experience took a turn for the worse. Weeks passed, and I received no shipping information. Desperate for answers, I reached out via email multiple times, only to be met with silence. The situation seemed bleak, and my trust wavered. However, after what felt like an eternity, a glimmer of hope emerged - a refund, though delayed, was initiated. The blame on their "partner" left me feeling deceived, questioning the authenticity of their service. Despite the setback, I choose to remain optimistic. Every step in this journey with The Walking Company has taught me resilience and the importance of customer care. Though the road was rocky, I stand tall, knowing that even in disappointment, there is a chance for growth.

An Honest and Disappointing Experience with The Walking Company

I recently had a rather frustrating experience with thewalkingcompany.com that has left me feeling disappointed and disheartened. As a loyal customer who has depended on their local store for Abeo shoes, boots, and sandals, I was dismayed to discover a significant decline in the quality of the products offered on their website. The Abeo products I received did not measure up to the high standards I had come to expect. Unfortunately, my dissatisfaction did not end there. The return process through "Happy Returns" only compounded my disappointment. Instead of the smooth and efficient returns process I had anticipated, I found that my money was essentially being held captive for an extended period. Each return seemed to drag on for weeks, leaving me without the resolution I had hoped for. This experience has undeniably shaken my trust in The Walking Company and their commitment to providing high-quality products and customer service. The discrepancy between the products I had previously purchased in-store and what I received from their online store was significant and disconcerting. Additionally, the prolonged and frustrating return process has left me hesitant to make any future purchases from The Walking Company. As someone who has relied on The Walking Company for dependable and comfortable footwear in the past, it is disheartening to find myself in a position where I cannot confidently support or recommend their products and services. The inconsistency in product quality and the delays in the return process have undoubtedly impacted my perception of the brand, and regrettably, I will be seeking alternative options for my footwear needs in the future. In conclusion, my recent encounters with thewalkingcompany.com have been disappointing, and as a loyal customer, I had hoped for a more seamless and satisfactory experience. The decline in the quality of the Abeo products and the exasperating return process have led me to reconsider my future interactions with The Walking Company. It is my sincere hope that they will address these issues to regain the trust and loyalty of their customers in the future.

Unmatched Quality and Exceptional Service – A True Delight!

I felt compelled to share my overwhelmingly positive experience with thewalkingcompany.com. In search of top-notch footwear, I stumbled upon their Abeo collection, and let me tell you, the quality surpassed all my expectations! Unlike my local store, The Walking Company's Abeo shoes, boots, and sandals exuded superior craftsmanship and comfort – truly a cut above the rest. Their customer service is second to none, going above and beyond to ensure customer satisfaction. Despite initial concerns about returns, the process was seamless and efficient. The "Happy Returns" service was a breeze, swiftly refunding my money without any unnecessary delays. This company has truly won me over with their exceptional products and outstanding service. I wholeheartedly recommend The Walking Company to anyone in search of premium footwear. Thank you for exceeding my expectations and providing an unparalleled shopping experience!

Exceptional Customer Service Turned My Experience Around

When I first encountered an issue with my return at thewalkingcompany.com, I was frustrated and disappointed. After waiting 21 days without receiving my refund and being charged a $10 processing fee, I was ready to write off the entire experience. However, everything changed when I decided to give their customer service a call. From the moment I explained my situation, the representative went above and beyond to assist me. Not only did they apologize for the inconvenience, but they also processed my refund immediately and reassured me that the processing fee was a mistake. Their professionalism and empathy completely turned my opinion around. Thanks to the exceptional customer service I received, I now feel confident in giving thewalkingcompany.com another chance. It's rare to encounter such dedication to customer satisfaction, and I am truly grateful for the way they handled my issue. This experience has shown me that they value their customers and are committed to making things right. I look forward to future purchases with thewalkingcompany.com, knowing that I can rely on their support whenever it's needed.

A Sincere Journey to Resolution at The Walking Company

Reflecting on my experience with The Walking Company, I recently encountered a hiccup with a return process that left me initially disheartened. After sending back an item, I anxiously awaited my refund, only to find myself waiting for 21 long days without any communication. Frustrated and confused, I decided to take matters into my own hands and reached out to their customer service team. Upon speaking to a representative, I was met with understanding and empathy. They promptly looked into my case, identified the delay, and swiftly processed my refund. However, I was taken aback when I noticed a $10 deduction labeled as a processing fee. Despite feeling slightly disheartened by this additional charge, I appreciated the transparency and clarity provided by the team. This experience, although initially challenging, ultimately showcased the dedication of The Walking Company in rectifying any customer concerns. The prompt action taken post my query, coupled with the courteous and informative interaction, truly demonstrated their commitment to customer satisfaction. While the return process may have posed some difficulties, the resolution and attention to detail exhibited by The Walking Company’s team have reignited my trust in their brand. Moving forward, I look forward to further engaging with their products and services, appreciative of the care and commitment shown during this journey of resolution.