Thorntons User Reviews

Introduction

Thorntons.co.uk is an online store that has been in existence for more than 100 years, dating back to 1911 when Joseph Thornton began making chocolates in Sheffield. Today, Thorntons has carved out a niche for itself and become synonymous with high-quality, luxury chocolates that are perfect for gifting. Thorntons is a well-known chocolatier in the UK and serves customers all over the world. With the increase in online shopping, Thorntons decided to take its business online, offering its customers a convenient way to purchase their favorite chocolates.

Pros and Cons

Pros:

• Thorntons has a wide range of chocolates and gifts to choose from, perfect for various occasions.
• The online store makes it easy to shop from anywhere in the world and have the gifts delivered to your desired location.
• The chocolates are made using high-quality ingredients, making them delicious and irresistible.

Cons:

• Thorntons chocolates can be quite pricey, making them unaffordable for some customers.
• The website can be quite slow to load, which can be frustrating for customers who have slow internet connections.
• Some customers have reported issues with shipping and delivery times, which may result in gifts being delivered late or damaged.

User Experience

The Thorntons website is well designed and easy to navigate. Customers can easily find what they are looking for by using the search feature, or by browsing through the various categories. The website is also mobile-friendly, making it easy to use on any device.

Pricing and Value for Money

Thorntons chocolates can be quite pricey, with a box of chocolates costing anywhere from £5 to £100. However, customers are paying for the quality of the chocolates, which are made using high-quality ingredients.

Alternatives

There are several other chocolate makers in the UK, such as Hotel Chocolat, Lindt, and Cadbury, that offer similar products at different price points.

Customer Service

Thorntons has a customer service team that is available to help with any queries or issues that customers may have. Customers can contact the team by phone or email, and can expect a prompt and helpful response.

Product Quality and Selection

Thorntons chocolates are made using high-quality ingredients, with no artificial flavors or colors. The chocolates are available in a wide range of flavors and styles, from dark chocolate to milk chocolate and everything in between. Thorntons also offers a range of gifts, such as hampers and personalized chocolates, that are perfect for special occasions.

Website Usability

The Thorntons website is well designed and easy to use. Customers can easily find what they are looking for by using the search feature, or by browsing through the various categories. The website is also mobile-friendly, making it easy to use on any device.

Returns and Exchanges

Thorntons has a returns and exchanges policy that allows customers to return or exchange their items within 28 days of delivery. However, customers are responsible for the cost of returning the items.

Promotions and Discounts

Thorntons regularly offers promotions and discounts to its customers, such as free delivery on orders over a certain amount, or discounts on specific products.

Reputation

Thorntons has a strong reputation for high-quality chocolates, and is well-known and respected in the UK. However, some customers have reported issues with shipping and delivery times, or with damaged products.

Payment Options

Thorntons accepts a range of payment options, such as credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Thorntons has a loyalty program called the Chocolate Society, which offers members exclusive discounts and promotions, as well as access to limited edition chocolates and gifts.

Customer Reviews

Customers have generally given positive reviews of Thorntons chocolates, praising the quality and taste of the chocolates. However, some customers have reported issues with shipping and delivery times, or with damaged products.

Community Involvement

Thorntons is involved in various community initiatives, such as fundraising for charities and sponsoring local events.

Shipping and Costs

Thorntons offers a range of shipping options, from standard delivery to next-day and international delivery. Shipping costs vary depending on the delivery option selected and the destination. Customers can expect to pay anywhere from £4.95 to £20 for shipping.