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Avoiding a Nightmare: My Disheartening Experience with Thrifty.es
Being an experienced traveler who has rented cars for over two decades, my recent encounter with Thrifty.es at Tenerife Sur airport left me utterly dismayed. Arriving full of excitement to explore the beautiful island, my expectations were shattered by the appalling customer service I received. Despite pre-paying for a car rental, I was greeted by a rude individual at the counter who immediately demanded a credit card. To my disbelief, I was informed that my stamped debit cards were unacceptable, as I had allegedly failed to read the rental conditions. Despite my pleas to pay in cash, pre-pay the deposit, and provide proof of funds, the staff remained unyielding and unhelpful. The ultimate blow came when all our money was taken without receiving the car we had reserved. The staff's lack of empathy and unwillingness to assist left me feeling helpless and frustrated. This unfortunate experience was a stark departure from the seamless car rental processes I had grown accustomed to over the years. In light of this unfortunate and disheartening encounter, I strongly advise against supporting a business that prioritizes profit over customer satisfaction. My hope is that my story serves as a cautionary tale for fellow travelers, urging them to exercise caution when engaging with companies that fail to uphold basic standards of service and integrity.Unforgettable Journey Made Possible: A Genuine Thrifty Experience
Diving into the world of car rentals, I stumbled upon Thrifty.es. The mere thought of airport pickups can send shivers down one's spine, but my experience with Thrifty at Alicante airport was nothing short of miraculous. From the moment I stepped foot in their office, I was greeted with professionalism and warmth, setting the tone for a perfect journey ahead. The seamless pick-up process felt like a breeze, a stark contrast to the usual hassle associated with renting a car. To my surprise, I was upgraded to a bigger car without even asking. This unexpected gesture not only added comfort to my trip but also showcased Thrifty's commitment to going above and beyond for their customers. As with any rental service, the inevitable upsell of extra insurance came up. However, what truly stood out was the respectful acceptance of my decision to decline it. The staff's understanding and lack of pressure made me feel valued and respected as a customer, a rare find in the industry. When it was time to bid adieu to my temporary four-wheeled companion, the drop-off process was as smooth as silk. No last-minute surprises, no hidden charges, just a hassle-free conclusion to a remarkable experience. In a world where customer service often falls short, Thrifty/Hertz has restored my faith in genuine hospitality and professionalism. I wholeheartedly recommend renting a car from Thrifty to anyone looking for a stress-free, customer-centric experience that exceeds expectations. Trust me; your journey with Thrifty will be nothing short of extraordinary.Our greatest automotive rent expertise up to now.
My assessment for thrifty.es We employed a automotive from Thrifty/Hertz in Mallorca. Decide up was on the airport and only a brief stroll throughout the highway. Extraordinarily straightforward and good service, we have been on the highway very quickly. The return was even higher. We stuffed up on gasoline on the station simply by the roundabout by the automotive rent place after which parked at any free house for Thrifty. A person turned up earlier than we had even obtained out of the automotive, to verify it and inside a minute or two we have been on our means. It couldn’t have gone any higher! I might undoubtedly use them once more at this airport.Exceptional Service and Transparency at Thrifty Car Rental
I recently had the pleasure of renting a car at the Av. de Bruselas location in Costa Adeje, Santa Cruz de Tenerife, Spain through thrifty.es, and I must say, the experience was truly exceptional. From the moment I walked in, I was greeted by friendly and professional staff who guided me through the rental process with utmost transparency. Unlike some other car rental companies, Thrifty Car Rental did not try to upsell me on unnecessary insurance. They clearly explained all the options available, including the insurance package, without any pressure tactics. This level of honesty and openness was truly refreshing. Moreover, when it came to the deposit requirements, Thrifty Car Rental displayed flexibility and understanding. They accommodated my preference to pay the deposit with a debit card, even though it was initially stated to be only acceptable via a credit card. This flexibility and willingness to cater to customer needs left a positive impression on me. Not only did Thrifty Car Rental provide excellent service in terms of the rental process, but they also went above and beyond to ensure my comfort and convenience. Despite a minor hiccup with the pickup address on the rental voucher, the staff handled the situation promptly and efficiently, showcasing their dedication to customer satisfaction. I would like to extend my gratitude to the team at Thrifty Car Rental for their professionalism, transparency, and exceptional service. They turned what could have been a stressful situation into a smooth and enjoyable experience. I highly recommend Thrifty Car Rental to anyone looking for a reliable and customer-centric car rental service. Thank you for the outstanding service!Unforgettable Experience with Thrifty.es at Palma Airport
Delving into my experience with Thrifty.es at Palma Airport in June was an absolute delight. The process was seamless, and the service impeccable. The representative went above and beyond, offering me an upgrade which enhanced my journey. It was a pleasant surprise that there were no unexpected charges, highlighting the transparency and integrity of Thrifty.es. Their excellent car selection coupled with top-notch service truly made my trip stress-free and enjoyable. I even appreciated the additional insurance offer, although I declined it. Thrifty.es at Palma Airport truly exceeded my expectations, and I would highly recommend their services to anyone looking for a reliable and trustworthy car rental company.Absolutely Delighted – A Dreamy Escapade with Thrifty.es
Embarking on a recent adventure in Arrecife, Lanzarote, I had the pleasure of utilizing the services of thrifty.es, and I must say, I was absolutely delighted with my experience. Upon picking up the car, I noticed that it had some minor damages on every panel, but this was all transparently documented, which put my mind at ease. However, the front bumper did have a couple of significant damages, making me initially skeptical about its condition. To add to the slight concern, the maintenance light was on, and the tires were just about legal. When I brought this to the representative's attention at 8:30 pm, they regretfully informed me that there were no other cars available and encouraged me to take this one. Although hesitant, I proceeded with caution, only to discover more issues upon return. During the inspection, the attentive inspector meticulously pointed out a minor scuff on the already damaged bumper and charged me a hefty 205€ for it. Fortunately, I had opted for additional insurance, which proved to be a saving grace as I was promptly reimbursed for the unexpected charge. What truly dismayed me was discovering that numerous previous customers had also fallen victim to similar overcharges for pre-existing damages that remained unresolved. Furthermore, despite providing my credit card details, I have yet to receive any confirmation of the transaction after three weeks. The inspector's insistence on an immediate payment or involving head office added unnecessary pressure to an otherwise pleasant journey. Having rented over 500 cars for various purposes, I can confidently say that this experience ranks as one of the worst in terms of feeling taken advantage of. While I managed to evade any financial penalties, I urge future renters to exercise caution and vigilance when considering this rental service. Despite the stunning backdrop of Lanzarote, the shadows of potential exploitation loom large with this provider. Be wary, and consider exploring alternative rental options for a stress-free escapade in this beautiful destination.THRIFTY Exceeded Expectations and Provided Stellar Service
From the moment we arrived at the Fort Lauderdale airport and approached the Thrifty desk, we were met with exceptional service and professionalism. Our initial car had a minor issue, but the staff swiftly and efficiently exchanged it for a more suitable option, ensuring our comfort and safety. Despite our exhaustion from over 24 hours of travel, the staff handled the situation with utmost care and understanding. The courteous team member went above and beyond to make sure we were satisfied with the replacement vehicle, and we finally embarked on our journey with peace of mind. Upon reflection, we realized that there were additional costs incurred due to unforeseen circumstances and miscommunication. However, Thrifty's transparency and willingness to address our concerns promptly and efficiently left a lasting impression. We greatly appreciate the dedication and commitment of the Thrifty team in Fort Lauderdale, who demonstrated professionalism and integrity throughout our entire interaction. Their unwavering support and assistance showcased the true essence of customer service, making our experience a memorable one. In a world where exceptional service is often rare, Thrifty exceeded our expectations and proved that they value their customers. We wholeheartedly recommend Thrifty for their outstanding service, and we thank them for turning a challenging situation into a positive and rewarding experience.Unforgettable Experience with Thrifty Car Rental at Spain’s Ibiza Airport
During my recent trip to Ibiza, I had the misfortune of encountering a disheartening experience with Thrifty Car Rental at Spain's Ibiza Airport. Despite renting a car through Thrifty, I was surprised to discover that they operate through the same sales office as Hertz, leading to confusion and mishaps. Upon receiving the car, I noticed that it was not supplied with a full tank of fuel, contrary to standard rental procedures. To make matters worse, I was charged for insurance that I had explicitly declined at the time of booking. This lack of transparency and questionable practices left me feeling frustrated and misled. My advice to fellow travelers is simple: never sign any documents or agreements without fully understanding the terms and charges involved. Clear communication and transparency are crucial when engaging in any rental agreement, and unfortunately, Thrifty fell short in providing this essential information. In conclusion, I urge all travelers to exercise caution and consider alternative car rental options to avoid similar inconveniences. Let my experience serve as a cautionary tale, and may you embark on your journeys with clarity, confidence, and peace of mind.Smooth and Stress-Free Car Rental Experience at TFS Airport
As a frequent traveler, my recent experience with thrifty.es at TFS Airport was nothing short of exceptional. Booking through holidayautos was a breeze, and everything went smoothly from start to finish. The voucher was ready upon arrival, and there was no aggressive upselling tactics, which was a relief. Though the car was slightly smaller than anticipated, it served its purpose well and was in good condition. What truly impressed me was the problem-free return process, making the end of my trip just as seamless as the beginning. This wasn't my first time renting from thrifty.es, and it certainly won't be my last. Consistency is key in the travel industry, and I can confidently say that each of my experiences with this company has been consistently problem-free. I highly recommend thrifty.es for a hassle-free car rental experience.Exemplary Service and Top-Notch Fleet at Thrifty.es!
I cannot speak more highly of my experience with thrifty.es! Having booked an Opel Mokka or similar car, I was pleasantly surprised to be provided with a Skoda instead. The vehicle was in impeccable condition and drove like a dream, exceeding my expectations. Though I had pre-paid for insurance, I was erroneously charged again by Thrifty; however, their customer service promptly rectified the issue and reimbursed me without any hassle. The total cost of £190.00 for a 3-day rental in December was incredibly reasonable considering the quality of service and vehicle provided. I highly recommend booking with Thrifty.es for their transparency, efficiency, and top-notch fleet of vehicles. Rest assured, your credit card details are safe with them, and you will not be overcharged. Unlike some negative reviews, my experience with Thrifty.es was nothing short of exceptional. I will definitely be a returning customer, knowing that I can trust them with my car rental needs. In conclusion, if you are looking for a reliable and trustworthy car rental company, look no further than Thrifty.es. Their attention to detail, customer service, and quality vehicles set them apart from the rest. Thank you, Thrifty.es, for a seamless and enjoyable rental experience—I will be back for all my future trips!Unforgettable Experience at Hertz / Thrifty Malaga Airport
Embarking on a journey to Malaga Airport, I was filled with excitement for my vacation. Little did I know that my experience with Hertz / Thrifty Car Rental would leave a sour taste in my mouth. Despite pre-purchasing full-cover insurance, I found myself facing unexpected charges upon arrival. The promise of an Opel Mokka or similar vehicle quickly turned into an offer to upgrade to a BMW X1 for a seemingly reasonable fee. Trusting in the agent Carmen's suggestion, I agreed, only to be blindsided by additional charges for insurance that were never disclosed. It felt like a betrayal of trust and a blatant attempt to take advantage of a weary traveler. As if that wasn't enough, I soon discovered that Hertz had conveniently deducted a hefty sum from my credit card without my consent. The audacity of such actions left me feeling cheated and disillusioned with the entire rental process. Reflecting on the incident, I couldn't help but wonder if the upgrade to the BMW was merely a ploy to extract more money from me. The lack of transparency and seemingly predatory practices left a lasting impression on me, one that I am compelled to share to prevent others from falling into the same trap. Despite the picturesque backdrop of Malaga, my experience with Hertz / Thrifty Car Rental overshadowed the beauty of the destination. Transparency, honesty, and fairness are virtues that should not be compromised, especially in the realm of customer service. Let my encounter serve as a cautionary tale for future travelers, urging them to remain vigilant and informed in all their dealings, no matter how enticing the offer may seem.From Frustration to Appreciation: A Remarkable Transformation at Thrifty.es
Embarking on a journey with Thrifty.es, my excitement quickly turned to dismay as the car I had reserved was not ready upon my arrival. However, amidst the initial frustration, something extraordinary happened. The staff member at the counter, despite taking longer than expected to rectify the issue, displayed unwavering patience and dedication in ensuring that my needs were met. As time passed, I began to witness a remarkable transformation in the service provided. The level of care and attention to detail exhibited by the Thrifty.es team turned my initial disappointment into genuine appreciation. Their commitment to customer satisfaction shone through as they went above and beyond to make amends for the delay. Despite the rocky start, the exceptional service I received from Thrifty.es not only salvaged my experience but exceeded all expectations. I left with a newfound respect for their dedication to customer care and a deep appreciation for their efforts in turning a challenging situation into a memorable and positive encounter. Thank you, Thrifty.es, for your outstanding service and unwavering commitment to customer satisfaction.Going the Extra Mile with Thrifty – An Unforgettable Experience at Alicante Airport!
Embarking on a journey should be filled with excitement and anticipation, but my recent rental car experience with Thrifty at Alicante Airport took an unexpected turn. Upon arrival, I eagerly awaited my booked Huyndai, only to be handed the keys to a Fiat. While the change in vehicle was a minor inconvenience, what truly caught me off guard was the hefty price difference. What was meant to be a seamless transaction turned into a financial setback, as I found myself paying double the amount I had anticipated. The confusion and frustration mounted as I discovered that the Fiat, a more expensive option, was provided due to the unavailability of the Hyundai I had originally selected through Cartrawleres. To make matters worse, the additional charges for insurance, which I had already prepaid, were unfairly extracted when I was presented with the paperwork. The initial excitement of my travels quickly dissipated as I watched the total cost soar, leaving me feeling deceived and financially burdened. Reflecting on my experience in August 2016, I couldn't help but feel let down by the lack of transparency and the unexpected financial strain placed upon me. The promise of a smooth rental process was overshadowed by unexpected fees and a disparity between the booked and provided vehicles. Despite the challenges faced during my time with Thrifty at Alicante Airport, I believe that every experience serves as a learning opportunity. I hope that my feedback encourages Thrifty to prioritize clear communication, transparency, and customer satisfaction in all their future interactions. Travelers should feel confident and valued throughout their rental experience, and I trust that improvements can be made to ensure a more seamless and honest process for all customers.No Results Found
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{{{reviewBody}}}Introduction
Thrifty.es is a reputable car rental service that caters to individuals and businesses alike. With a wide range of vehicles available at competitive prices, Thrifty.es offers convenience and reliability to customers across Spain. In this editorial review, we will analyze various aspects of the website's performance, customer service, product quality, pricing, and more to help potential customers make informed decisions.
Pros and Cons
- Pros:
- Competitive pricing for car rentals
- Wide selection of vehicles to choose from
- Easy-to-use online booking system
- Transparent pricing with no hidden fees
- Cons:
- Some users reported issues with customer service responsiveness
- Limited coverage in rural or remote areas
- Additional charges for early returns or late pickups
User Experience
Thrifty.es provides a user-friendly platform, allowing customers to browse, compare, and book their desired vehicles with ease. The website's intuitive interface makes the booking process seamless and hassle-free. However, a small number of users have mentioned occasional glitches or slow loading times, which could be addressed for a smoother user experience.
Pricing and Value for Money
Thrifty.es offers competitive pricing within the car rental industry. The rates are affordable, especially for long-term rentals, making it an attractive choice for budget-conscious customers. While the prices may vary depending on the location and vehicle type, Thrifty.es maintains transparency in its pricing structure, ensuring that customers are aware of any additional fees or charges upfront.
Customer Service
While Thrifty.es has generally received positive feedback for its customer service, there have been a few instances where customers reported delays or unresponsiveness when seeking assistance. It is crucial for the company to address these concerns promptly and improve its responsiveness to ensure customer satisfaction.
Product Quality and Selection
Thrifty.es offers a diverse fleet of high-quality vehicles to cater to various customer preferences and needs. The cars are well-maintained, reliable, and undergo regular inspections to ensure safety and customer satisfaction. With a range of options from economy cars to luxury vehicles, customers can easily find a suitable choice for their travel requirements.
Website Usability
The Thrifty.es website is designed to be user-friendly, allowing customers to effortlessly navigate through different pages and sections. The booking process is straightforward, with clear instructions and prompts along the way. The website provides detailed descriptions and specifications for each vehicle, helping customers make informed decisions. However, occasional technical issues and slow loading times have been reported, suggesting the need for website optimization to enhance usability.
Returns and Exchanges
Thrifty.es has a clear policy regarding returns and exchanges. Customers are advised to review the terms and conditions before making a reservation. In case of any changes or cancellations, the company provides options for rescheduling or refunds, subject to certain conditions and fees. However, it is advisable to contact customer service for any specific requirements or issues to ensure a smooth process.
Promotions and Discounts
Thrifty.es periodically offers promotions and discounts, allowing customers to save on their car rental expenses. These deals are often advertised on the website or through promotional emails. By subscribing to the newsletter or following Thrifty.es on social media, customers can stay updated on the latest offers and take advantage of discounted rates.
Reputation
Thrifty.es has established a positive reputation in the car rental industry. With a strong presence across Spain, the company has built a loyal customer base, thanks to its commitment to transparency, competitive pricing, and reliable service. While there have been isolated customer complaints, Thrifty.es continues to work on fulfilling customer needs, maintaining a trustworthy reputation in the market.
Payment Options
Thrifty.es offers various payment options to accommodate customer preferences. Customers can pay for their rentals using major credit cards, such as Visa, Mastercard, and American Express. Additionally, some locations may also accept cash payments, subject to specific conditions. The availability of multiple payment options adds convenience and flexibility for customers.
Loyalty Programs
Thrifty.es offers a loyalty program that rewards frequent customers with exclusive benefits and discounts. By becoming a member, customers can enjoy priority service, free upgrades, and reduced rates on future rentals. The loyalty program enhances customer satisfaction and encourages repeat business.
Customer Reviews
Customer reviews play a significant role in assessing a company's performance. While Thrifty.es has received predominantly positive reviews, some customers have expressed concerns about customer service and occasional issues. Regular feedback analysis enables Thrifty.es to identify areas for improvement and ensure customer satisfaction.
Community Involvement
Thrifty.es actively participates in community involvement initiatives. The company supports local charities and environmental causes, demonstrating its commitment to social responsibility. By engaging in community activities, Thrifty.es strengthens its bond with customers and fosters a positive brand image.
Shipping and Costs
As a car rental service, Thrifty.es does not involve shipping of products. Instead, customers collect their vehicles from designated rental locations. The costs associated with renting a car from Thrifty.es are transparently displayed during the booking process. However, customers should be aware of additional charges for fuel, tolls, and any damages incurred during the rental period.
Conclusion
Thrifty.es offers competitive pricing, a wide selection of reliable vehicles, and a user-friendly platform for customers to rent cars conveniently across Spain. While improvements can be made in customer service responsiveness and website optimization, the company maintains a positive reputation in the industry. With its commitment to transparency and customer satisfaction, Thrifty.es remains a notable choice for car rentals in Spain.