Users Voice for Tiendanimal

82% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Tiendanimal
Tiendanimal Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tiendanimal Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 06 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.1 4 4.4 2.7 4.2
Dec 2022 1 5 5 5 5 5
Jan 2023 5 1.3 2.6 4.1 4.6 3.6
Feb 2023 2 5 5 5 5 5
Mar 2023 2 5 5 5 5 5
Line Chart for Rating of peer stores

tiendanimal.es

dhgate.com

pharmapacks.com

greenmangaming.com

priceline.com

mahabis.com

Detailed Tiendanimal Review by

Introduction

Tiendanimal.es is a leading online pet product retailer that provides a comprehensive range of pet supplies and accessories. With an extensive selection of pet food, grooming products, toys, and accessories, they cater to a wide range of pet owners. Their website is user-friendly and easy to navigate, making it effortless to find what you need.

Pros and Cons

Pros:
  • Extensive selection of pet products
  • User-friendly and easy-to-navigate website
  • Competitive pricing
  • Promotions and discounts available
Cons:
  • Limited payment options
  • Shipping costs can be high
  • No loyalty program for customers

User Experience

Tiendanimal.es provides a seamless user experience for its customers. The website is easy to navigate, and the search function allows you to find the products you need quickly. The checkout process is straightforward, and you can choose your preferred payment and shipping options.

Pricing and Value for Money

Tiendanimal.es offers competitive pricing on its products, making it a cost-effective option for pet owners. They also offer promotions and discounts, allowing customers to save even more. While their shipping costs can be high, the overall value for money is excellent.

Alternatives

There are several alternatives to Tiendanimal.es, including Zooplus, Miscota, and Petclic. These retailers offer similar products and services, so it's worth comparing prices to find the best option for you.

Customer Service

Tiendanimal.es provides excellent customer service, with a dedicated support team available to help customers with any queries or issues. Their website also features an extensive FAQ section, which can help to answer any questions you may have.

Product Quality and Selection

Tiendanimal.es offers a vast selection of high-quality pet products, ensuring that there is something for every pet owner. Their products are sourced from leading brands, providing peace of mind that your pets are getting the best.

Website Usability

The Tiendanimal.es website is user-friendly and easy to navigate. The search function is comprehensive, allowing you to find what you need quickly. The product pages also provide detailed information about the products, making it easy to compare and choose between them.

Returns and Exchanges

Tiendanimal.es offers a hassle-free returns and exchange policy, allowing customers to return products within 14 days of purchase. Products must be in their original packaging and condition, and customers are responsible for the cost of return shipping.

Promotions and Discounts

Tiendanimal.es offers regular promotions and discounts on its products, allowing customers to save money. These promotions are often advertised on their website and social media channels, so it's worth keeping an eye out for them.

Reputation

Tiendanimal.es has an excellent reputation, with many positive reviews from satisfied customers. Their focus on product quality and customer service has helped them to become a leading retailer in the pet products market.

Payment Options

Tiendanimal.es accepts payment via credit card, Paypal, and bank transfer. While there are limited payment options available, they are all secure and reliable.

Loyalty Programs

Tiendanimal.es does not currently offer a loyalty program for its customers. However, they do offer regular promotions and discounts, providing customers with a way to save money on their pet products.

Customer Reviews

Tiendanimal.es features customer reviews on its product pages, providing valuable insights into the quality and effectiveness of their products. These reviews are helpful for customers when deciding between products.

Community Involvement

Tiendanimal.es is actively involved in the pet community, supporting animal shelters and charities. They also provide information and advice on pet care, helping pet owners to make informed decisions about their pets' health and well-being.

Shipping and Costs

Tiendanimal.es offers fast shipping, with products typically delivered within 24-48 hours of ordering. However, shipping costs can be high, particularly for smaller orders. It is worth considering purchasing multiple products at once to reduce shipping costs.

Tiendanimal Recent User Reviews

User Rating

👤

Reviewer Name: Mark Genney

Review Submission Date: 2023-01-19

Review Title: The emails are useles.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company hss very frustrating emails that tells you your delivery is on its way and you can follow it on the page of SEUR, but you cannot. There's no tracking number, they don't include it in either the email or link. By coincidence I bumped into the SEUR guy in the street and he says he's coming back tomorrow morning. So you kind of do have tracking if you are prepared to walk around until you see the guy, but otherwise pointless comms.

👤

Reviewer Name: SlasherPT

Review Submission Date: 2023-01-05

Review Title: never again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: so... i got half of my order and the rest never showed up phones are off, and the email i sent i got nothingwhat maked me mad was that i ordered a total of 4 things and the 2 that arrived comed in seperate palstic bags, for a animal company making trash is fun isent it?

👤

Reviewer Name: Jayne Birkeland

Review Submission Date: 2022-08-17

Review Title: Poor delivery service. Never again!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great service from tiendianimal, online. Order despatched promptly. But they are badly let down by their couriers……because of the courier making delivery arrangements impossible and refusing to come to the house I now have to drive to buy the order, completely taking away all the benefits of online home delivery service……added to which I have paid for goods and delivery neither of which has been delivered!Another customer lost through the poor service from SEUR

👤

Reviewer Name: Sérgio Nunes

Review Submission Date: 2022-08-10

Review Title: Don't trust the 24/48h delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered some dog food because they claim they deliver in 24/48h. 5 days have passed and my order is not even with the delivery company. Tried to find an option to cancel and get a refund... nothing. Tomorrow I will try to call them. Let's see...

👤

Reviewer Name: Sharon Sykes

Review Submission Date: 2022-01-30

Review Title: Misleading Advertising and Terrible Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: All my Premium Points were suddenly cancelled from my profile. When I emailed the customer service the response was basically a link to the terms and conditions. After reading the terms it said that before any points were due to expire, Tiendanimal would send an email to the customer. I emailed back to confirm I had received no such email, plus on the information about Premium Club it was written that points never expire. But the response was negative and unhelpful.

👤

Reviewer Name: Silvia Mas

Review Submission Date: 2021-10-13

Review Title: Bad experience. -1 customer
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They need more training on how to talk to customers

👤

Reviewer Name: Yann

Review Submission Date: 2021-08-04

Review Title: Bad customer service.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bad customer service.The description doesn't match the product and they don't accept return.A robbery, that just lost yet another customer.

👤

Reviewer Name: DAVID

Review Submission Date: 2021-05-08

Review Title: Different prices between web and store
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I don't get it. On the web cat food costs 13€ s sack. In the store the same just for 9€.And then some products for the fur of the cat costs 50% more in the store than on the web (13 Vs 8).Do what is the meaning of that? Same company and different prices.I am lucky I live at 10 min walk from the store. Still for other people it is a disaster arriving at the store and find out the price is almost double.Luckily all the food is cheaper in the store. And the rest I buy at zooplus since I found out 3 weeks ago

👤

Reviewer Name: S.U.B still unamed band

Review Submission Date: 2021-04-27

Review Title: I have ordered twice from this company…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have ordered twice from this company and twice I have not received anything! I have been refunded for the first order I cancelled and I am in the process of doing the same for the second order. Their website states a 24/48 delivery time.........rubbish! I believe this is due to the courier company, SEUR, that they use. Every time I am expecting a delivery from any company that is handled by SEUR there is a problem! I suggest Tiendanimal changes couriers and many of the complaints made would not occur.

👤

Reviewer Name: Anik Marchand

Review Submission Date: 2021-04-07

Review Title: Where is my order and why haven’t you…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Where is my order and why haven’t you shipped? I’ve tried to email and Facebook and no one is assisting me??? MPES5017351is my shipping number in case this company reads this...