Users Voice for Tiendanimal

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Tiendanimal Overall rating
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User Interface

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Review article published on: 27 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 1.8 4.1 1 4.9
Feb 2023 5 1.3 5 5 5 3
Mar 2023 5 5 5 5 5 5
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Detailed Tiendanimal Review by

Introduction is a leading online pet store in Portugal that offers a vast selection of pet products for cats, dogs, birds, fish, and other small animals. With over 10,000 products from more than 300 brands, is a one-stop-shop for all pet owners. The store aims to provide pet owners with an easy and convenient way to shop for all their pet's needs while ensuring customer satisfaction.

Pros and Cons

  • Great selection of pet products at competitive prices
  • Free shipping on orders over €49
  • Easy to navigate website with helpful search filters
  • Secure payment options and fast shipping
  • Generous rewards program for loyal customers
  • Product prices may be slightly higher than other online pet stores
  • Customer service can be slow to respond to inquiries
  • Limited availability of some products

User Experience offers a user-friendly online shopping experience, with a simple and intuitive design that allows users to easily find what they are looking for. The website features helpful search filters that allow users to narrow down their search by pet type, product type, brand, and price range. The checkout process is also straightforward, allowing for quick and secure payment options.

Pricing and Value for Money

While some of's products may be slightly more expensive than other online pet stores, the store offers competitive pricing overall, making it a great value for the quality of products offered. Additionally, the store runs regular promotions and discounts, allowing customers to save even more.


Some alternative online pet stores to in Portugal include,, and Each store offers a wide selection of pet products, competitive pricing, and reliable customer service.

Customer Service

While customer service can be slow to respond to inquiries, does offer helpful resources on their website, including a comprehensive FAQ section, order tracking, and returns and exchanges policies.

Product Quality and Selection offers a great selection of high-quality pet products from over 300 top brands, ensuring customers can find everything they need to care for their pets. Product descriptions and customer reviews help customers make informed purchasing decisions.

Website Usability has a clean and user-friendly website, with a simple layout that allows users to easily navigate and find what they are looking for. Helpful search filters, such as pet type, brand, and product type, make it easy for users to find specific products.

Returns and Exchanges offers a generous returns and exchanges policy, allowing customers to return or exchange items within 14 days of purchase. The store offers a straightforward process for handling returns, though customers may need to contact customer service for assistance.

Promotions and Discounts offers regular promotions and discounts on select products, making it easy for customers to save on their pet care needs. The store also offers a loyalty program that rewards customers with exclusive offers, discounts, and perks.

Reputation has a strong reputation in Portugal as a reliable and trusted online pet store, offering high-quality products, fast and secure shipping, and excellent customer service.

Payment Options offers secure payment options, including credit card, PayPal, and bank transfer, making it easy for customers to pay for their purchases.

Loyalty Programs offers a generous loyalty program for its customers, rewarding them with exclusive offers, discounts, and perks for their continued business.

Customer Reviews

Customer reviews on are generally positive, with customers praising the store's product selection, competitive pricing, and fast and secure shipping.

Community Involvement is actively involved in the pet community, supporting various animal welfare organizations and promoting responsible pet ownership through educational resources on their website.

Shipping and Costs offers fast and secure shipping at competitive rates, with free shipping on orders over €49. The store ships throughout Portugal, including the Azores and Madeira.