Users Voice for Tigerdirect
7% users rated Poor
0% users rated Average
2% users rated Very Good
2% users rated Excellent
Rate Tigerdirect Coupons Store
| Nov 2022 | 5 | 1 | 3.8 | 1 | 2 | 4.1 |
|---|---|---|---|---|---|---|
| Dec 2022 | 1.6 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 1.5 | 4.2 | 1.9 | 5 | 3 |
| Feb 2023 | 1 | 5 | 5 | 5 | 1.8 | 5 |
| Mar 2023 | 1 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
tigerdirect.com
paypal.com
everyplate.com
lenovo.com
shein.com
eneba.com
Detailed Tigerdirect Review by Aisha Bachlani
Introduction
TigerDirect.com is an online retailer specializing in computer hardware, software, and other electronics. Founded in 1989, the company has over 30 years of experience in the industry and a vast selection of products from top brands like HP, Lenovo, Dell, and Microsoft.Pros and Cons
Pros:- Low prices on a wide range of products
- Quick shipping and reliable delivery
- Frequent promotions and discounts
- Easy-to-navigate website with helpful product descriptions
- Some products may be out of stock or unavailable
- Customer service can be slow to respond
- Limited product selection in certain categories
- No free shipping available
User Experience
TigerDirect.com is easy to navigate and provides helpful product descriptions and customer reviews. The website also offers multiple payment options and quick delivery times.Pricing and Value for Money
TigerDirect.com offers competitive prices on a wide range of products, making it an excellent choice for budget-conscious shoppers. The site also frequently offers promotions and discounts, helping customers save even more money.Alternatives
Comparable online electronics retailers include Newegg, Best Buy, and Amazon. These retailers offer similar products and pricing but may differ in their shipping, customer service, and return policies.Customer Service
TigerDirect.com's customer service can be slow to respond, but the company offers various ways to get in touch, including phone, email, and live chat options.Product Quality and Selection
TigerDirect.com offers a vast selection of computer hardware and electronics from top brands, ensuring customers can find high-quality products to meet their needs.Website Usability
TigerDirect.com's website is easy to navigate and offers helpful product descriptions and customer reviews to help shoppers make informed purchasing decisions.Returns and Exchanges
TigerDirect.com offers a 30-day return policy on most products, with customers responsible for return shipping costs.Promotions and Discounts
TigerDirect.com offers frequent promotions and discounts, including clearance sales and daily deal offerings.Reputation
TigerDirect.com has been in business for over 30 years and has established a reputation as a reliable and affordable online electronics retailer.Payment Options
TigerDirect.com offers various payment options, including credit cards, PayPal, and financing options.Loyalty Programs
TigerDirect.com does not currently have a loyalty program in place.Customer Reviews
Customer reviews for TigerDirect.com are generally positive, with customers praising the site's quick delivery times and low prices.Community Involvement
TigerDirect.com does not have a significant community involvement program.Shipping and Costs
TigerDirect.com offers various shipping options, with costs varying depending on the product and delivery method selected. The site does not currently offer free shipping. Overall, TigerDirect.com is a reliable and affordable option for shoppers looking to purchase computer hardware and electronics online. While customer service can be slow to respond, the site offers a vast selection of high-quality products at competitive prices, making it an excellent choice for budget-conscious shoppers.Tigerdirect Recent User Reviews
Duration
👤
Reviewer Name: ASNT
Review Submission Date: 2023-02-03
Review Title: It's true
Review Submission Date: 2023-02-03
Review Title: It's true
Review Description: It's true. Tiger Direct is no longer trustworthy. They took my money immediately & then said they won't process the order (charge me) because they won't ship to a mail annex. They did charge me & now tell me I won't get my money back for 3 BUSINESS days. So almost a week. Cred card processing said they did not charge me but the money is gone. They don't even list their business on Google as Retail. It says web hosting. STAY AWAY from this company
👤
Reviewer Name: Joe Guccione
Review Submission Date: 2023-01-12
Review Title: i hope you do not need a refund because…
Review Submission Date: 2023-01-12
Review Title: i hope you do not need a refund because…
Review Description: i hope you do not need a refund because they take forever to give refunds
👤
Reviewer Name: Fred
Review Submission Date: 2022-12-01
Review Title: Payment methods make no sense
Review Submission Date: 2022-12-01
Review Title: Payment methods make no sense
Review Description: The company no longer accepts international credit cards. Having been a customer of over 20 years and affiliated with the US military overseas, I find it unbelivable that such a large company refuses to accept credit cards even after phoning them to verify as requested just because of a non US based address. Looks like I'll be giving my business to another company that actually wants it.
👤
Reviewer Name: Cory
Review Submission Date: 2022-08-04
Review Title: Order cancelled without notification
Review Submission Date: 2022-08-04
Review Title: Order cancelled without notification
Review Description: Ordered this PC and got an email confirming the order. However, when I checked on the order status later I found that it had already been cancelled. Did not get any notification of the cancellation. When i called customer service, the first one told me to just wait and the second told me the inventory was gone. On the website it seems there has been no update and you can still order. Really terrible way to run a business and makes the company look sketchy. At least notify the customer when an order is cancelled and don’t waste their time.
👤
Reviewer Name: Deirdre Brock
Review Submission Date: 2022-07-28
Review Title: Paid for Standard Overnight Shipping, Hard to Get Refund
Review Submission Date: 2022-07-28
Review Title: Paid for Standard Overnight Shipping, Hard to Get Refund
Review Description: Paid for Standard Overnight shipping. Order was shipped FedEx Ground instead. Took several phone calls for TigerDirect to agree to refund shipping. This was not rocket science. Really poor service!
👤
Reviewer Name: Shannon Falter
Review Submission Date: 2022-06-22
Review Title: Truly terrible customer support
Review Submission Date: 2022-06-22
Review Title: Truly terrible customer support
Review Description: Truly terrible customer support. After being billed twice for an order, I was bounced around between two departments with both saying they could not help. It felt like old school 1990s style call centers where you would sit on hold and get transferred around for 45 minutes until you were so fed up you had to yell at someone. It shouldn't be this hard.
👤
Reviewer Name: Joe M.
Review Submission Date: 2022-06-17
Review Title: This is not the first time I have…
Review Submission Date: 2022-06-17
Review Title: This is not the first time I have…
Review Description: This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.
👤
Reviewer Name: Phil H
Review Submission Date: 2022-06-08
Review Title: They are horrible
Review Submission Date: 2022-06-08
Review Title: They are horrible
Review Description: They are horrible. Order an item that says it will ship soon. Oh wait the status is Drop Shipper. That means they gave it to there outside vendor. Let's wait 2 weeks or maybe cancel the order. Sorry can't do that because the vendor won't respond. HORRIBLE HORRIBLE HORRIBLE. Its like the online electronics spirit airlines.
👤
Reviewer Name: Stephen Green
Review Submission Date: 2022-04-06
Review Title: False Advertising
Review Submission Date: 2022-04-06
Review Title: False Advertising
Review Description: False Advertising - does not honor their advertisements price.
👤
Reviewer Name: Michael Thackston
Review Submission Date: 2022-01-12
Review Title: Shop from competitors who value their reputation
Review Submission Date: 2022-01-12
Review Title: Shop from competitors who value their reputation
Review Description: Purchased a printer represented on the website only to find out after the delivery the representation was not the correct. Requested Customer Service to remediate the error to no avail. With all the major competitors out there I really see no reason to do business with this vendor. Highly questionable business practices and would encourage potential customers to shop at a more reputable company that actually have customer service.
👤
Reviewer Name: {{{user_id}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Description: {{{review_content}}}