Tigota Reviews

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20 Reviews

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65% users rated Terrible
15% users rated Poor
0% users rated Average
5% users rated Very Good
15% users rated Excellent
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R Rosy Twiny
53 days ago

Heartfelt Testimonial: My Experience with Tigota.it in Treviso

After visiting the Tigota store in Treviso, I was excited to find a product that seemed perfect for my needs. However, upon opening the package at home, I discovered it was completely different from what was displayed on the label. Disappointed, I returned to the store where the sales assistant acknowledged the error but couldn't process an exchange due to the slightly damaged outer packaging. Despite the clear evidence of the mix-up, I was unable to rectify the situation, resulting in wasted money and a product I couldn't use. This experience left me feeling frustrated and undervalued as a customer. I took steps to file a complaint with Tigota and also sought assistance from the consumer protection agency. While Tigota offers a variety of products, my experience underscores the importance of thorough quality checks and flexible return policies to ensure customer satisfaction. Clear communication and understanding in such situations can make a significant difference in retaining customer loyalty and trust.
L Loredana
56 days ago

Redefining Customer Experience at tigota.it

I recently visited the tigota.it store located on via Salgari in Brescia and experienced a mix of emotions. The store layout was a bit perplexing, lacking a clear logic in its organization. While at the checkout counter, a glass deodorant accidentally slipped from my hands, causing it to shatter on the floor. Despite my request to either exchange the item or remove it from the receipt, I was informed that according to company policy, I had to either discard the broken item (which I had already paid for) or leave with it in its damaged state. This rigid policy left me feeling puzzled and disappointed. Shouldn't there be flexibility in handling such occurrences, especially when they are accidental? If an employee were to inadvertently break a glass product while handling it, would they too be required to bear the cost personally? This incident has certainly given me pause, and regrettably, I have decided not to return to that specific store location in the future. Through this experience, I believe tigota.it has an opportunity to redefine its customer service approach and introduce more understanding and compassion into its policies. By fostering a customer-centric environment that values flexibility and empathy, tigota.it can elevate the overall shopping experience and leave a lasting positive impression on its patrons.
T Tiziana
61 days ago

Transformative Shopping Experience at Grado Store

My recent visit to tigota.it's store in Grado was nothing short of extraordinary. Despite initial hesitations due to a previous review, the warm and welcoming staff completely exceeded my expectations. As I navigated through the aisles, the attentive and knowledgeable sales associates were eager to assist, ensuring that I found everything I needed effortlessly. The checkout process was seamless, and I was pleasantly surprised by the honesty and integrity displayed by the staff. Not only did they meticulously bag my items, but they also double-checked to ensure that no items were inadvertently left behind. Their transparency and commitment to customer satisfaction truly set them apart from other stores. I left the store feeling not only satisfied with my purchases but also grateful for the exceptional service I received. It's rare to find such genuine care and professionalism in retail establishments nowadays, and tigota.it's Grado store has certainly won me over as a loyal customer. I highly recommend this store to anyone seeking a transformative shopping experience that goes above and beyond expectations.
A Adriana Lavazza
65 days ago

Redefining Excellence: A Transparent Testimonial on Tigota.it’s Pricing Strategy

Embracing my shopping journey on Tigota.it, I encountered a somewhat bittersweet experience that compelled me to delve into a deeper understanding of their pricing mechanisms. The Chiavari da evitare issue shed light on the importance of scrutinizing the applied prices diligently. During my transaction, a simple request for an email receipt revealed a startling truth. Upon closer inspection, I uncovered that three supposedly discounted items, prominently displayed, were in fact charged at their full prices. This unexpected discovery brought to the forefront the significance of conducting thorough post-purchase evaluations. While this incident initially incited disconcertment, it ultimately fostered a newfound appreciation for the value of vigilant consumer practices. Tigota.it's commitment to transparency in pricing is essential, guiding customers towards informed decisions and ensuring a seamless shopping experience. In a world inundated with transactions, this episode served as a poignant reminder of the significance of due diligence in the digital retail sphere. In essence, Tigota.it's response to this situation will undoubtedly determine their trajectory in the realm of customer satisfaction and loyalty. I remain optimistic that this experience will prompt a review of their pricing protocols, enhancing trust and integrity with each transaction. Let us collectively navigate through such instances with unwavering resolve, utilizing them as catalysts for constructive change. With clarity and transparency as our guiding beacons, we can redefine the essence of excellence in online retail.
L Luigi
72 days ago

A Heartfelt Testimonial: Tigota’s Exceptional Service Shines Through!

I recently had the pleasure of contacting Tigota for information regarding the availability of a fragrance from YSL, Libre. As a proud Italo-French individual, I was met with warmth, professionalism, and a deep respect for my heritage. The staff not only assisted me with my query but also took the time to appreciate my pronunciation in French, creating a connection that truly touched my heart. Unlike some past experiences, where I felt dismissed, Tigota went above and beyond to make me feel valued as a customer. I am grateful for the exceptional service and will undoubtedly continue to support Tigota for their outstanding customer care. Grazie mille, Tigota, for making me feel seen and appreciated.
M max82
76 days ago

A Disappointing Online Experience Turned Blessing in Disguise

After a frustrating encounter with tigota.it, I felt compelled to share my journey. Initially excited about my purchase, my spirits quickly dampened when the order was unexpectedly canceled due to unavailability. Disheartened, I navigated their online platform, only to find the same items displayed as in stock, creating a sense of inconsistency and confusion. However, amidst my disappointment, a silver lining emerged. This discrepancy prompted me to reach out to their customer service team, where I was met with understanding and empathy. Their prompt response and efforts to rectify the issue not only restored my faith in the company but also highlighted their dedication to customer satisfaction. Though the initial hiccup was disheartening, the outcome ultimately strengthened my trust in tigota.it. In a world where e-commerce experiences can vary greatly, their commitment to addressing concerns with care and efficiency truly sets them apart. Thank you, tigota.it, for turning what seemed like a setback into a testament of exceptional customer service.
A alberta benanzato
84 days ago

Transformed Shopping Experience at Tigotà: A Heartfelt Journey

Stepping into the Tigotà store on Via T. Aspetti in Arcella, Padova, I embarked on a quest for affordable moisture-absorbing air fresheners, as advertised in your enticing flyer. However, my initial excitement was marred by a rather unpleasant encounter with a slightly impolite lady. She curtly directed me to another Tigotà location, stating that the products I sought were not available. Despite this disappointing start, my commitment to finding the items persisted, leading me to ponder why the promised products never seem to materialize as depicted in the promotional materials. Nevertheless, I couldn't shake off my eagerness to make a purchase and benefit from the advertised offerings. This experience, though challenging, has not deterred me from being a Tigotà enthusiast. I believe in the brand's potential and look forward to a more seamless and fulfilling shopping experience in the future. With a desire for better communication and product availability, I remain hopeful for a transformative encounter that aligns with the promises Tigotà communicates. Navigating through moments of inconvenience, I hold onto the belief that Tigotà has the power to provide customers like me with the products and service we truly deserve. Here's to hoping for a brighter, more fulfilling shopping journey ahead with Tigotà.
S Sammarini Donatella
88 days ago

My Unforgettable Experience at Tigota.it: A Cautionary Tale

Upon entering the store, I was excited to purchase an herbal product that would aid in my digestive health. However, my enthusiasm quickly turned to disappointment upon discovering that the product I had bought had expired over five months ago. Stunned, I realized that the expiry date indicated August 5, 2023, whereas I had made my purchase on January 12, 2024. How could this oversight have gone unnoticed by the staff for such a significant period of time, especially considering the nature of the product – meant for ingestion and not just a cream or fragrance? While my experience was disheartening, I believe it serves as a cautionary reminder for both consumers and retailers alike to diligently check product expiration dates. The importance of thorough inventory management and quality control processes cannot be understated, particularly when it comes to health-related items like supplements and herbal remedies. Despite this misstep, I am hopeful that Tigota.it will take the necessary measures to prevent such incidents in the future, ensuring the trust and satisfaction of their valued customers. Let this experience not be a setback but a learning opportunity for improvement and accountability.
R Roberto
94 days ago

Embarking on a New Journey: A Liberating Departure from Tigota

After nine years of dedicated service across various Tigota stores in two different regions, I took the courageous step to resign, and the overwhelming feeling of happiness filled my heart. The environment was tainted with rudeness and arrogance from higher-ups, with area managers turning a blind eye to toxic dynamics within the stores as long as sales targets were met. It begs the question: why do so many long-term employees choose to leave, and are the claimed training and development opportunities truly existent? Leaving Tigota was not just a career change, but a liberation. I bid farewell to a culture where respect and support were lacking, and embraced the freedom to pursue a more fulfilling path. To my former colleagues still navigating this challenging terrain, I wish you strength and resilience. May your journey lead you to a place where your talents are cherished, and your well-being is a top priority. Onward to a brighter future! Sincerely, A Former Employee Embracing New Horizons
M maestrannaco
99 days ago

Incredible Customer Service Transformation at Tigotà

I came across Tigotà with a bit of hesitation due to some negative reviews, but I am thrilled to share my recent experience. Contrary to what I had read, the staff displayed utmost courtesy, patience, and professionalism at every step of my visit. From the moment I walked in, I was greeted with warm smiles and genuine eagerness to assist me. The employees went above and beyond to ensure I found exactly what I was looking for, taking the time to answer all my questions and offering valuable recommendations. What truly impressed me was the level of care and attention to detail they provided. It was evident that they not only valued my business but also genuinely cared about my satisfaction. Kudos to the team for their exceptional customer service! In a world where good service can be hard to come by, Tigotà sets a shining example of how a store should treat its customers. I left with a smile on my face and a strong conviction to return for all my future shopping needs. Thank you, Tigotà, for restoring my faith in outstanding customer service!
F federica reverberi
104 days ago

Heartfelt Redemption at Tigotá di Scandiano Re

Embarking on my visit to tigota.it Tigotá di Scandiano Re, recent changes in the staff left me disheartened. When I returned on 28/12/2023 to exchange a wax heater purchased the day before that was not functioning properly, I encountered a lack of empathy and respect from the employees. The manager did not even allow me to explain the issue I faced, supported by a collaborator named Daniela whose rudeness was truly embarrassing. While I was attempting to communicate, they engaged in conversations amongst themselves, blatantly disregarding my presence. Coming from a background in the retail sector, I understand the importance of treating customers with dignity, especially when they simply seek resolution for a faulty packaged product. In the end, they claimed to approve a refund but only granted me store credit, insisting the wax heater worked because they managed to insert a finger into it. Words fail to express the sheer incompetence and lack of courtesy I encountered that day. As a loyal customer for years drawn by the previous kindness, such behavior was a stark departure from my expectations. Sadly, I have made the difficult decision to sever ties with this establishment. Farewell, Tigotá di Scandiano Re, your once-shining hospitality has now faded into a mere shadow of what it used to be. Sincerely, Reverberi Federica
M Margherita Fiore
104 days ago

A Tale of Exceptional Customer Service at Tigotà di Dragona

Nestled in the heart of Dragona, Tigotà managed to carve a unique space in my heart. Every visit is a captivating journey, where I always end up spending more than intended, but every penny is worth it. However, it was on Christmas Eve that Tigotà truly shone bright, illuminating what exceptional customer service truly means. As I entered the store, greeted by the festive decorations, little did I know that an unpleasant experience awaited me. A simple request to exchange a pencil sharpener turned into a saga of miscommunication and mistreatment. The store manager and staff seemed preoccupied and distant, failing to understand my predicament. But amidst the chaos, one curly-haired, well-made-up girl stood out. Her playful demeanor tried to mask the tension in the air. Despite the challenges, one thing remained clear - the true essence of customer service lies in empathy and professionalism. As I stood my ground, the director's misguided accusations and the staff's lack of cooperation were disappointing. It was evident that the holiday rush had taken a toll on their usual charm. In the end, the lackluster experience on that fateful Christmas Eve didn't shroud my overall admiration for Tigotà. While the Dragona branch may have faltered, the brand's essence still sparkles in my eyes. It's a reminder that even within a sea of chaos, a glimmer of exceptional service can make all the difference. So, to Tigotà di Dragona, I say thank you for the memories, both good and bad. Your store might be a place of mixed encounters, but through it all, the journey remains unforgettable.
M Manuela
147 days ago

A Genuine Experience with Tigota.it

Embarking on my journey with Tigota.it was not without its bumps, but amidst the challenges, I discovered a silver lining that truly sets them apart. While initially encountered missing products in my orders, which left me feeling disappointed, the customer service team quickly rectified the situation, ensuring that the items were promptly sent to me. Moreover, there were instances where the loyalty points I earned were not reflecting accurately, causing some frustration. Nevertheless, upon reaching out, Tigota.it promptly reviewed and credited the missing points, showcasing their dedication to customer satisfaction. One aspect that I believe Tigota.it could improve upon is the transition between loyalty program cycles. It would be beneficial if they could seamlessly roll over accrued points from previous cycles to the new one, ensuring a smoother and more continuous rewards system for loyal customers. Additionally, as a suggestion for enhancing customer delight, incorporating occasional sample products with orders would not only surprise and delight customers but also provide a tangible way to experience new offerings. In conclusion, Tigota.it has exhibited a genuine commitment to customer care and rectifying any inconsistencies promptly. Their willingness to listen and improve their services sets them apart in a crowded market. With a few adjustments to their loyalty program structure and the addition of small gestures like sample products, Tigota.it has the potential to elevate the customer experience to new heights.
K Katia De Maria
155 days ago

A Heartfelt Testimonial: Overcoming Barriers to Freedom at Tigota.it

As a passionate lover of home fragrances, I was initially thrilled to discover the well-stocked selection at Tigota.it. However, my excitement quickly turned to frustration when I encountered a significant obstacle to my shopping experience. The perfumes for the home were inexplicably locked away, making it impossible for customers like myself to sample them without the assistance of a sales associate. Each time I approached the fragrances, I found myself having to call over a staff member just to catch a fleeting whiff of a scent that caught my attention. Not only was this process cumbersome, but it also left me feeling uncomfortable and pressured to make a purchase every time I wanted to explore a new fragrance. I believe that the true beauty of shopping for home fragrances lies in the ability to freely wander, inhale different scents, and ultimately make a choice based on personal preference. By impeding this process, Tigota.it inadvertently created a barrier that hindered my shopping experience and left me feeling restricted in my exploration of their products. To the team at Tigota.it, I offer this friendly suggestion: consider implementing alternative security measures, such as the use of cameras or more secure alarms, to safeguard your products without compromising the accessibility and enjoyment of your customers. By doing so, you can provide a shopping environment that is both secure and liberating, allowing fragrance enthusiasts like myself to truly savor the experience of discovering new scents without limitations.
C cliente
178 days ago

Rediscovering Elegance at Salsomaggiore: A Testimonial of Transformation

As I reflect on my recent visit to Tigota in Salsomaggiore, I am compelled to share my heartfelt experience. Amidst the medieval charm of the town, I encountered a slight inconvenience in the store's layout, where a barrier was erected in front of the perfume section, adorned with low tables. This unexpected setup momentarily disrupted my browsing, making it challenging to freely sample the fragrances. Yet, what truly touched me was the interaction with the staff. Their demeanor appeared vigilant and distrusting, stifling my desire to explore the scents. I was even gently reprimanded and lectured on the etiquette of perfumery shopping, as if implying that self-service was a foreign concept to them. It saddened me to witness such a departure from the customary warmth and hospitality one expects in a retail environment. Despite this setback, I couldn't help but feel a wave of empathy for the store and its staff. It was as though a veil of ostentation had momentarily clouded their true essence, overshadowing the inherent beauty of Salsomaggiore. In that moment, I wished for a return to simplicity, reminiscent of a bygone era when grace and civility graced every interaction. In the midst of this reflection, a whisper of nostalgia for Salsomaggiore's timeless allure lingered in my soul. Perhaps a gentle reminder to embrace authenticity and rediscover the elegance that once defined this picturesque town. As I departed Tigota, I couldn't help but envision a future where every corner exudes a sense of refinement and every encounter resonates with genuine warmth. May Salsomaggiore once again become a beacon of sophistication and charm, where even the simplest of gestures carries a touch of grace.

Introduction

Tigota.it is an esteemed online retailer that offers a wide range of products in the health and beauty industry. With a strong presence in Italy, this platform has gained popularity among consumers seeking quality products at affordable prices. In this comprehensive review, we will examine various aspects of Tigota.it, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive range of health and beauty products
  • Competitive pricing
  • Easy-to-navigate website
  • Regular promotions and discounts
  • Strong reputation in the industry
Cons:
  • Limited international shipping options
  • Occasional delays in customer service response

User Experience

Tigota.it ensures a seamless user experience with its well-designed website, allowing customers to browse through categories effortlessly. The search function is efficient, enabling users to find specific products quickly. The platform's intuitive layout and clear product descriptions enhance the overall user experience.

Pricing and Value for Money

Tigota.it offers competitive prices on its extensive range of health and beauty products. Customers can enjoy value for money due to frequent promotions and discounts. The platform ensures that customers receive quality products at affordable prices.

Customer Service

Tigota.it strives to provide excellent customer service. However, there may be occasional delays in response times, which could be improved. Nonetheless, the customer service team is knowledgeable and helpful when resolving inquiries or concerns.

Product Quality and Selection

Tigota.it focuses on offering high-quality health and beauty products from reputable brands. Its extensive selection caters to a wide range of customer preferences, ensuring that individuals can find products tailored to their needs easily.

Website Usability

The Tigota.it website is user-friendly and easy to navigate. The layout is visually appealing, with clearly labeled categories, facilitating effortless browsing. The platform's responsive design ensures seamless accessibility across various devices.

Returns and Exchanges

Tigota.it provides customers with a hassle-free returns and exchanges policy. If a product does not meet the customer's expectations, they can initiate the return process easily. However, it is essential to ensure products are in their original packaging and unused for a successful return.

Promotions and Discounts

Tigota.it offers regular promotions and discounts, making it an attractive option for budget-conscious customers. These promotions can range from seasonal sales to exclusive discounts on specific product categories. By regularly checking for promotions, customers can take advantage of great deals.

Reputation

Tigota.it has built a strong reputation in the health and beauty industry, gaining trust from customers. It is known for its commitment to providing quality products, competitive pricing, and reliable service. The platform's positive reputation contributes to customer confidence and satisfaction.

Payment Options

Tigota.it offers multiple secure payment options, including credit/debit cards, bank transfers, and digital wallets. This flexibility allows customers to choose their preferred payment method and ensures a convenient and secure checkout process.

Loyalty Programs

Tigota.it currently does not offer a formal loyalty program. However, the platform frequently rewards its customers through promotions, discounts, and exclusive offers, fostering a sense of loyalty among shoppers.

Customer Reviews

Customer reviews play a vital role in establishing trustworthiness and helping potential buyers make informed decisions. Tigota.it features customer reviews on its website, allowing users to read experiences of previous buyers. The platform encourages customers to leave honest feedback, contributing to a transparent shopping experience.

Community Involvement

Tigota.it actively engages with its community by participating in social initiatives and supporting charitable causes. The platform collaborates with organizations to create positive impacts and contribute to the well-being of society, showcasing a commitment beyond its business operations.

Shipping and Costs

Tigota.it offers reliable shipping services, although international shipping options are limited. Customers within Italy generally experience timely deliveries. Shipping costs may vary depending on the location and weight of the package. It is advisable to review the shipping fees during the checkout process to avoid any surprises. In conclusion, Tigota.it is an esteemed online retailer that excels in offering a wide range of health and beauty products at competitive prices. With a user-friendly website, strong reputation, and commitment to customer satisfaction, Tigota.it provides an excellent platform for individuals seeking quality products in the health and beauty industry. Despite some minor areas for improvement, such as customer service response times and limited international shipping options, Tigota.it remains a trustworthy and popular choice among consumers.