Users Voice for Timberland

88% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Timberland
Timberland Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Nov 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.5 2.4 2.7 5 1.1
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 1.7 4.6 2 1.3
Feb 2023 5 5 5 5 1 5
Mar 2023 1 5 5 5 5 5
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timberland.de

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Detailed Timberland Review by

Introduction

Timberland.de is the German version of the popular American outdoor lifestyle and footwear brand. The brand has a long-standing reputation for producing high-quality footwear, clothing, and accessories for outdoor activities, everyday wear, and fashion.

Pros and Cons

Pros: • High-quality products • Popular brand with a strong reputation • Wide selection of shoes and clothing for both men and women • Customer reviews available to help with decision making • Easy-to-use website with clear navigation • Free shipping on orders over €50 Cons: • Slightly higher prices compared to other outdoor lifestyle brands • Limited range of sizes for some products

User Experience

The website is user-friendly and easy-to-navigate, with clear categories for shoes, clothing, and accessories, as well as a search bar to help find specific products. Each product page has detailed information about the item, including materials used, sizing information, customer reviews, and care instructions. The checkout process is straightforward, and customer support is available via phone and email.

Pricing and Value for Money

The prices for Timberland.de products are generally higher compared to other outdoor lifestyle brands. However, the higher prices reflect the quality and durability of the products. In addition, the brand offers promotions and discounts throughout the year, making their products more affordable.

Alternatives

Some alternative outdoor lifestyle brands in Germany include Jack Wolfskin, The North Face, and Patagonia.

Customer Service

Customer service is available via phone and email, and the brand has a helpful FAQ section on their website. Returns and exchanges are accepted within 30 days of purchase, and the brand provides a prepaid return label for customer convenience.

Product Quality and Selection

Timberland.de offers a wide selection of high-quality shoes, clothing, and accessories. The brand produces durable products that are suitable for outdoor activities, everyday wear, and fashion.

Website Usability

The website is easy-to-use, with clear categories and a search bar to help customers find specific products. The product pages provide detailed information, including materials used, sizing information, customer reviews, and care instructions.

Returns and Exchanges

Returns and exchanges are accepted within 30 days of purchase, and the brand provides a prepaid return label for customer convenience.

Promotions and Discounts

Timberland.de offers promotions and discounts throughout the year, making their products more affordable.

Reputation

Timberland has a strong reputation for producing high-quality footwear, clothing, and accessories. The brand is well-known in the outdoor lifestyle community and is a popular choice for both outdoor enthusiasts and fashion-conscious individuals.

Payment Options

Timberland.de accepts various payment options, including credit card, PayPal, and Klarna.

Loyalty Programs

The brand does not have a loyalty program at this time.

Customer Reviews

Customer reviews are available on the website for each product, providing valuable feedback from other customers.

Community Involvement

Timberland.de is committed to corporate social responsibility, and the brand has several initiatives to support the environment, communities, and employees.

Shipping and Costs

Timberland.de offers free shipping on orders over €50, and standard shipping is €4.90 for orders under €50. The brand also offers express shipping for an additional fee.

Timberland Recent User Reviews

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Reviewer Name: Tihomir Ruškan

Review Submission Date: 2023-01-21

Review Title: After a few months of use
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Review Description: After a few months of use, the sole fell apart on my boots, made in Portugal, the sole is made of recycled plastic, therefore leather, a well-known brand, for trash...

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Reviewer Name: M Sp

Review Submission Date: 2022-03-01

Review Title: Awful experience with shopping on their…
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Review Description: Awful experience with shopping on their website. I had to contact the customer service several time to ask for a return label but no answer. Buy their products from other retailers not from them. Avoid!

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Reviewer Name: Yuhou

Review Submission Date: 2021-08-30

Review Title: Awful Post-sale Service
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Review Description: We had three purchases that were over 200 euros. The next day they offer a 20% extra discount. My orders did not even arrive, and I asked them for a price adjustment. They refused and asked me to send all items back and order them again. One jacket for my boyfriend in his size was out of stock, so I couldn't send them back. Nice service, letting your customer lost 26 euros instantly and with no respect to the time of your customer. This is how you lose your old customers. Never order again.

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Reviewer Name: Soheil M Ch

Review Submission Date: 2021-06-06

Review Title: I have many years experience with them.
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Review Description: I have been ordering regularly items from Timberland since 2017. I have been never confronted with any problem with them. The delivery is fast, returning is also quite easy and promising. I have been even had more than 500 euro order and return at once, and all of them were issuing quite safely. Another, good experience with them, about amending about the poor quality of an item. They refund the whole amount of money for the poor quality of my boots.

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Reviewer Name: Mark Thackwell

Review Submission Date: 2018-05-11

Review Title: Useless service
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Review Description: Useless service. They are changing warehouses and not providing any updates to customers. Still have no news and shoes ordered over a week ago (3/5/2018). thanks Timberland, I will never be using your website again. Tchuss...

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