Users Voice for Timberlandonline

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Timberlandonline Overall rating
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Review article published on: 27 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2
Jan 2023 5 4.1 1 3.6 3.4 5
Feb 2023 5 5 5 5 5 1
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Timberlandonline Review by

Introduction is an online retailer that specializes in footwear, clothing, and accessories. The site offers a wide range of products suitable for men, women, and children, with a focus on outdoor lifestyles. It is the official UK Timberland store and features the latest collections, styles, and designs. The website is easy to navigate, and customers can find what they are looking for quickly and efficiently.

Pros and Cons

Pros: • High-quality products • Wide range of products • User-friendly website • Free delivery and returns • Excellent customer service Cons: • Premium pricing

User Experience has an excellent user experience with quick load times and an intuitive layout. The website is easy to navigate, and the product pages are well-organized with clear images and descriptions. The site features customer reviews that provide valuable insights into the products, and customers can filter their search by gender, size, and color.

Pricing and Value for Money offers high-quality products at a premium price point. However, the products' durability and attention to detail justify the cost. Customers can expect to pay between £100 to £200 for a pair of boots, with clothing starting from around £30.


Alternative retailers that specialize in outdoor clothing and equipment include: • The North Face • Patagonia • Columbia • Berghaus

Customer Service has excellent customer service, with a dedicated team available to assist customers with any queries or concerns. The website features a comprehensive FAQ section and a live chat function to connect customers directly with support staff. The company offers free delivery and returns, and customers can track their order through the website.

Product Quality and Selection offers high-quality products made from premium materials. The company has a reputation for producing robust and durable outdoor footwear suitable for extreme weather conditions. The site features a wide range of products, including boots, shoes, clothing, and accessories suitable for men, women, and children.

Website Usability

The website is easy to navigate and features an intuitive layout that allows customers to find what they are looking for quickly. The site has a clean, minimalist design with clear images and descriptions, providing customers with a seamless shopping experience.

Returns and Exchanges offers free returns and exchanges within 30 days of purchase. Customers can return their products using a pre-paid shipping label, and the company reimburses the cost of the purchase.

Promotions and Discounts occasionally offers promotions and discounts on selected products. Customers can sign up for the newsletter to receive updates on the latest promotions and discounts.


Timberland has a longstanding reputation for producing high-quality outdoor footwear and accessories. The company has a commitment to sustainability and uses recycled and eco-friendly materials in its products. has a 4.7/5 rating on Trustpilot, with customers citing exceptional customer service and high-quality products as the main reasons for their satisfaction.

Payment Options

Customers can pay for their purchases using a variety of payment options, including debit and credit cards, PayPal, and Apple Pay.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews

Customer reviews on Trustpilot praise the customer service and the quality of the products. Customers rave about the durability of the boots and the comfort they provide, maintaining that they are worth the premium price.

Community Involvement has a commitment to sustainability and environmentally-friendly practices. The company has a program called "Nature Needs Heroes," which highlights the importance of conservation and protecting the environment.

Shipping offers free standard delivery, with orders typically arriving within three to five working days. Next-day delivery is available for a fee, with orders placed before 1 pm eligible for next-day delivery.

Costs offers premium products, with prices starting at around £30 for clothing items and up to £200 for boots. The products' high-quality and attention to detail justify the premium price, and the company offers free delivery and returns.