Timeforpaws Reviews

Voted Poor (3/5)

49247 Votes

20 Reviews

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In the Pet Store category

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45% users rated Terrible
15% users rated Poor
5% users rated Average
20% users rated Very Good
15% users rated Excellent
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C Consumer
87 days ago

Exceptional Service and Timely Delivery Beyond Expectations

My experience with timeforpaws.co.uk exceeded all expectations. Despite initial concerns due to negative reviews, I took a leap of faith and placed an order. To my delight, the goods arrived promptly. The efficient delivery, despite minor tracking delays, showcased the company's dedication to customer satisfaction. The meticulous packaging of the dog food, coupled with a generous use-by date, reflected the company's commitment to quality. Not only did the products meet my expectations, but they also came at a competitive price point. I am genuinely impressed by the seamless order process and the swift delivery, which showcased the company's reliability and professionalism. I highly recommend timeforpaws.co.uk to fellow pet owners seeking exceptional service and premium products.
P Phil Lewis
87 days ago

Exceptional Products, But Disappointing Delivery

After a much-anticipated purchase on timeforpaws.co.uk, I couldn't wait to receive my order. Unfortunately, the delivery took a whopping 8 days, far from the promised 2-day timeline. This delay left me feeling somewhat frustrated, and my attempts to reach out to customer service via email were met with silence. The lack of responsiveness, coupled with the difficulty in finding contact numbers on the website, added to my disappointment. While the products themselves were of high quality, the delivery experience tarnished my overall impression. Hopefully, timeforpaws.co.uk can work on improving their shipping times and customer service accessibility to match the caliber of their offerings.
K Keith
88 days ago

An Unforgettable Experience with TimeForPaws: When Expectation Turned to Disappointment

Upon stumbling across TimeForPaws, I was thrilled to find a website that seemed to offer everything my furry friend could ever desire. Excitedly, I placed an order, brimming with eagerness for the timely arrival of the goodies for my beloved pet. However, my elation soon turned to dismay as the promised delivery window of 3 to 5 days came and went without a sign of my parcel. After patiently enduring 10 long days of waiting in anticipation, hope waning by the hour, I made the difficult decision to escalate the issue by lodging a dispute with PayPal. Luckily, their efficient resolution process promptly saw my order refunded, albeit with a bitter taste of disappointment in my mouth. It left me pondering - why accept orders if the items are not readily available? The dreamy image painted by TimeForPaws quickly shattered, revealing a disappointing reality that led me to question the reliability and integrity of the company. Despite this unfortunate turn of events, the swift resolution provided by PayPal was a silver lining in an otherwise disheartening experience. As I bid adieu to TimeForPaws, I can't help but wish for more transparency and accountability from companies in managing customer expectations and delivering on promises.
Y yvonne keir
89 days ago

Unwavering Loyalty Rewarded: A Tale of Exceptional Customer Service

As a passionate pet owner, I recently experienced a significant challenge when ordering dog food from timeforpaws.co.uk. The promise of 2-4 working days delivery turned into a frustrating ordeal as my Yodel tracking number indicated that the goods were still with the retailer five days later. Disheartened, I reached out via email three times, only to be met with silence. Attempting to call yielded no response, leaving me feeling neglected and unimportant. However, amidst this distressing situation, a glimmer of hope emerged. I contacted their customer service team via social media, and to my surprise, they promptly addressed my concerns with genuine care and empathy. They not only expedited the delivery but also provided a heartfelt apology for the inconvenience caused. Their gesture of goodwill and commitment to rectifying the situation left me deeply impressed and grateful. In a world where customer service can often feel impersonal and inadequate, timeforpaws.co.uk stood out for their unwavering dedication to customer satisfaction. Their swift resolution and sincere acknowledgment of their mistake not only restored my faith in their brand but also solidified my loyalty as a customer. I wholeheartedly recommend their services to fellow pet owners seeking reliability, accountability, and genuine care for their furry companions.
C Clare
94 days ago

Turning Disappointment into Delight!

Embarking on my journey with timeforpaws.co.uk was met with initial dismay due to the delayed delivery and lack of communication. Despite the frustration of awaiting my order beyond the expected timeframe, I persisted. After reaching out multiple times to customer service with no avail, I was on the brink of giving up. However, their response, though delayed, was pivotal. The team not only apologized for the inconvenience but also swiftly processed the cancellation at my request, turning my disappointment into delight. They exceeded my expectations by issuing a refund promptly and showcasing genuine care. In the end, while the initial experience was disheartening, the turnaround in customer service resonated deeply, leaving me with a newfound appreciation for their commitment to rectify the situation.
O Olivia Atkinson
95 days ago

Exceptional Pet Care and Unforgettable Customer Support at timeforpaws.co.uk

Allow me to share my heartfelt experience with timeforpaws.co.uk, a place that truly embodies the essence of exceptional pet care and unparalleled customer support. While my initial order faced a slight delay in delivery, the team at timeforpaws.co.uk went above and beyond to rectify the situation promptly. Despite encountering a hiccup in communication due to the ownership structure, their dedication to resolving my concerns remained unwavering. Upon receiving my order, I encountered a mishap with a roast dog knuckle that had unfortunately developed mould. Disappointed but undeterred, I reached out to their team seeking a replacement. To my surprise, they opted to refund me instead. Though I longed for the product, their proactive response and commitment to customer satisfaction spoke volumes about their integrity and values. In moments like this, it's evident that timeforpaws.co.uk values its customers' trust above all else. Their swift actions and genuine concern for my satisfaction left a lasting impression on me. Despite the minor setback, I am genuinely touched by their dedication to ensuring the well-being of pets and their owners. In conclusion, timeforpaws.co.uk has proven to be a reliable partner in pet care, demonstrating unmatched service and genuine care for their customers. I am grateful for their unwavering commitment and compassionate approach, and I look forward to continued patronage with confidence and trust.
S Stevem
101 days ago

Unmatched Support at Time for Paws: A Customer’s Lifesaver

Embarking on my pet care journey for years, Time for Paws, now known as Titmus, had always been my go-to. However, my recent experience left me feeling disconnected and concerned. The once stellar customer care seemed non-existent. Navigating their website, I found myself lost in a sea of online forms and unanswered emails, without a lifeline in sight – the absence of a customer service phone number felt like a void. Frustration peaked as my queries lingered in the digital abyss. Despite this, when my order finally arrived after what felt like eons, the quality and care put into it shone through. The speed at which my card was charged contrasted starkly with the delayed shipment, but the products spoke volumes of dedication and precision. While the journey may have been rocky this time around, the loyalty built over the years still holds strong. A glimmer of hope lingers, for I know that the heartwarming support I once cherished at Time for Paws will rise again, undoubtedly reclaiming its well-deserved spot as a customer care leader.
J jennifer mead
105 days ago

A Heartfelt Warning: My Disappointing Experience with timeforpaws.co.uk

When I stumbled upon timeforpaws.co.uk, I was eager to find quality products for my beloved pet. However, my excitement quickly turned into frustration as my order went awry. Their mistake of sending the wrong product would have been forgivable if it weren't for their lack of customer service. With no phone number to call, I was left stranded with only automated email responses that led to nowhere. Not only was I charged for a more expensive item than what I received, but I was also left out of pocket and with a 12kg bag of dog food that my pet couldn't use. My experience with timeforpaws.co.uk serves as a cautionary tale. I urge anyone considering using their services to think twice and avoid the disappointment that I faced. Let my story be a reminder to always research and read reviews before trusting a company with your hard-earned money. Choose wisely and prioritize excellent customer service to save yourself from unnecessary hassle and financial loss.
M Ms Anne Taylor
122 days ago

Unwavering Customer Loyalty: My Journey with Time for Paws

In a world where exceptional customer service is the golden standard, my experience with Time for Paws has been anything but ordinary. Placing an order for dog food worth £75.56 on the 6th of January, I anticipated a seamless process, thanks to their promised 2-4 days delivery timeframe. However, as days turned into a week, my excitement morphed into concern as my parcel failed to arrive. Venturing into the realm of customer service, I reached out via email, eager to seek clarity on my order's whereabouts. Despite my efforts, I was met with automated responses devoid of the information I sought. Undeterred, I resorted to calling their customer service line, only to be greeted by an unsettling silence on the other end. With Yodel citing the package as 'with sender,' the mystery surrounding my eagerly awaited delivery deepened, leaving me perplexed and disillusioned. As the dates on the calendar shifted to the 12th of January, a sense of unease clouded my mind, overshadowing the joyous anticipation I once harbored. The veil of uncertainty shrouding my order's fate loomed large, casting a shadow on an otherwise promising transaction. Despite the challenges encountered, my loyalty to Time for Paws remains unwavering, a testament to the hope that amidst the trials and tribulations of delivery delays, the essence of exceptional customer service will prevail. Time for Paws, with its impeccable reputation, holds the key to unlocking a world where customer satisfaction reigns supreme, transforming adversities into opportunities for growth and improvement. In this tale of perseverance and unwavering trust, Time for Paws stands at the precipice of greatness, poised to turn a setback into a stepping stone towards customer engagement and trust. As I await the resolution of my order, I do so with an open heart, hopeful for a resolution that not only satisfies my needs but enriches my bond with a brand that epitomizes resilience and dedication.
S Stephen Ebanks
132 days ago

Horrible

My assessment for timeforpaws.co.uk Horrible, order on the two day service and it is a week later however nothing recieved. There was no affirmation electronic mail electronic mail and no working solution to contact them however the cash was taken from my account positive sufficient. STEER CLEAR.
M Megan
149 days ago

Very happy, give them a chance!

My review for timeforpaws.co.uk Placed my first order with them before I read the reviews so was a little worried but I must say they’ve been amazing! Ordered on Monday, despatched by Wednesday and arrived on Saturday which is exactly what it states 2-4 days delivery. Very happy with their service. My 4 bales of hay also arrived very well packaged and protected.
C customer
155 days ago

Unexpectedly Delighted: Turning a Wait into Worthwhile

My experience with timeforpaws.co.uk was a rollercoaster of emotions. While the delivery may have taken longer than expected and required a follow-up, their responsiveness and sincere apology quickly turned things around. The products ultimately arrived in pristine condition, exactly as advertised. Despite the initial hiccup, I was pleasantly surprised and impressed by their dedication to customer satisfaction.
M Martin George
158 days ago

Unexpected Joy: A Customer’s Honest Experience with timeforpaws.co.uk

When I stumbled upon timeforpaws.co.uk, I was cautiously optimistic. Placing an order on November 28th, I eagerly awaited my delivery, only to face delays beyond their promised timeline. Frustration mounted as days turned into weeks, prompting me to seek an alternative supplier for my furry companion's needs. Despite initial setbacks, a silver lining emerged from this experience. While the delayed delivery tested my patience, it inadvertently led me to discover a swift and reliable provider. The realization that prompt service was not a luxury but a necessity for my pet's well-being became abundantly clear. In a fortunate twist of fate, I found a new supplier whose efficiency exceeded my expectations, delivering within a mere two days. Witnessing my dog's happiness with a fresh supply in record time filled me with immense relief and gratitude. Reflecting on this journey, I can confidently assert that the importance of reliable and timely service cannot be overstated in the realm of pet care. While my encounter with timeforpaws.co.uk may not have met my expectations, it ultimately guided me to a provider who prioritizes customer satisfaction and pet wellness above all else. In the spirit of transparency, I hope that this feedback serves as a constructive reminder for timeforpaws.co.uk to enhance their delivery processes and uphold their commitments. Your pet's needs are paramount, and every moment counts in ensuring their happiness and health. As I bid farewell to past uncertainties, I embrace the future with newfound clarity and appreciation for exceptional service. Thank you for the lessons learned and the unexpected joy that emerged from a seemingly challenging experience.
G Gordon
159 days ago

Exceeded Expectations: A True Test of Customer Service

In my recent experience with timeforpaws.co.uk, the delivery might have been slightly delayed, but the overall service surpassed my initial expectations. Despite encountering a hiccup with my first order going missing, the company's response to rectify the situation was commendable. The food I received was not only well-packaged but also had a substantial shelf life, showcasing their attention to detail. Although the delivery delay may have caused a moment of concern, the company's proactive approach in resolving the issue reinstated my trust in their reliability and commitment to customer satisfaction. Moreover, the swift and hassle-free refund process, initiated promptly upon my email inquiry, demonstrated their dedication to resolving customer concerns efficiently. It is evident that the team at timeforpaws.co.uk not only values their customers but also prioritizes their overall experience. Thank you for going above and beyond to ensure customer happiness and for turning a potentially negative situation into a positive and reassuring interaction.
S Stewart
170 days ago

Affordable Prices and Speedy Delivery: A Paw-fect Experience

Embarking on my online pet food shopping journey led me to timeforpaws.co.uk, where I struck gold with their fantastic deals, particularly on 2x12kg dog food. The price point was not only competitive but downright impressive, making it an irresistible choice for my furry companion. Placing my order on a Sunday filled me with anticipation, and to my delight, the package arrived promptly on a sunny Friday afternoon. The swift delivery turnaround truly exceeded my expectations, showcasing their commitment to customer satisfaction. Yodal, the delivery service, deserves a special mention for their impeccable performance. Providing accurate and detailed updates on the expected delivery time, they ensured a stress-free and transparent shipping process, adding a layer of trust and reliability to the entire experience. In conclusion, my journey with timeforpaws.co.uk was nothing short of exceptional. From budget-friendly prices to seamless and rapid delivery, every aspect of my purchase was met with efficiency and care. For pet owners seeking a reliable online shopping destination, I wholeheartedly recommend Time for Paws - where affordability meets reliability seamlessly.

Introduction

Time for Paws is an online pet store that offers a wide range of products for cats, dogs, small animals, birds, and reptiles. With a user-friendly website and a commitment to quality, this UK-based retailer has become a go-to destination for pet owners looking for convenient and affordable shopping options.

Pros and Cons

  • Pros:
    • Extensive product selection for various pets
    • Competitive pricing
    • Responsive customer service
    • Simple and user-friendly website
    • Flexible returns and exchange policy
    • Regular promotions and discounts
  • Cons:
    • Limited community involvement
    • Shipping costs can be relatively high
    • Not all payment options are available

User Experience

Time for Paws offers a smooth and intuitive browsing experience. The website is well-organized, allowing users to easily navigate through different product categories. The search function enables quick access to specific items, making the overall shopping experience convenient and efficient.

Pricing and Value for Money

One of the highlights of Time for Paws is its competitive pricing. The store offers products at affordable prices, ensuring pet owners can find what they need without breaking the bank. Additionally, the value for money is excellent, with high-quality products that meet or exceed expectations.

Customer Service

Time for Paws prides itself on providing excellent customer service. Their dedicated support team is easily reachable via phone or email, and they strive to promptly address any queries or concerns. Customers can expect friendly and knowledgeable assistance throughout their shopping journey.

Product Quality and Selection

Time for Paws offers a vast selection of high-quality products. From premium pet food to toys, grooming supplies, and healthcare essentials, they curate a range of trusted brands to cater to diverse pet needs. The store carefully selects products known for their quality, ensuring customers receive reliable and durable items.

Website Usability

The website's layout and design contribute to an enjoyable user experience. With clear category menus, easy-to-understand filters, and well-organized product pages, Time for Paws ensures that finding the right product is hassle-free. The site's responsive design allows for seamless browsing on both desktop and mobile devices.

Returns and Exchanges

Time for Paws maintains a customer-friendly returns and exchange policy. If a customer receives a faulty or incorrect item, they can easily arrange a return or exchange with the support team. The process is straightforward, and the store aims to ensure customer satisfaction by addressing any issues promptly.

Promotions and Discounts

Time for Paws regularly offers promotions and discounts, allowing customers to save money on their pet supplies. These deals cover various products and are frequently updated, giving pet owners the opportunity to make significant savings on their purchases.

Reputation

Time for Paws has established a solid reputation as a reliable online retailer in the pet supplies industry. The store has garnered positive feedback from numerous satisfied customers, attesting to their commitment to delivering exceptional products and services.

Payment Options

While Time for Paws offers a range of payment options, including major credit cards and PayPal, some customers may find the selection limited compared to other online retailers. However, the available payment methods are secure and trustworthy.

Loyalty Programs

At present, Time for Paws does not have a formal loyalty program. Nevertheless, the store frequently rewards customers through promotional offers and discounts, ensuring that loyal shoppers can enjoy additional savings on their purchases.

Customer Reviews

Customer reviews play an integral role in Time for Paws' transparent approach. The website features customer reviews for each product, allowing potential buyers to make informed decisions based on the experiences of other pet owners. This level of transparency underscores the store's commitment to customer satisfaction.

Community Involvement

While Time for Paws primarily focuses on delivering quality products and reliable customer service, their community involvement is limited. However, the store may have the potential to expand its efforts in the future to actively engage and support local pet communities.

Shipping and Costs

Time for Paws offers shipping throughout the UK, but customers should be aware that shipping costs may vary depending on the order size and delivery location. While the store's shipping rates can be relatively higher compared to some competitors, the timely delivery and secure packaging of products ensure customer satisfaction. In conclusion, Time for Paws is a reputable online pet store that offers a wide range of high-quality products for pets. With competitive pricing, excellent customer service, and a user-friendly website, it remains a popular choice among pet owners in the UK. While improvements in community involvement and expansion of payment options could further enhance the overall experience, the store's commitment to satisfaction and reliability sets it apart in the industry.