Toguard Reviews

Voted Poor (2/5)

20 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

55% users rated Terrible
10% users rated Poor
5% users rated Average
15% users rated Very Good
15% users rated Excellent
Write a review
T Tiffany Francis
27 days ago

Bought a security camera from this…

My review for toguard.cc Bought a security camera from this company so I could keep an eye on my pets. Not a terrible camera, but the app shortly became unavailable. I found out through them that it was discontinued and the camera was no useless. They offered for me to try a "free product". The sketchy part was they wanted me to buy it through an Amazon link that they provided and then would eventually pay back. Everything about their customer service seemed not legit and just wanting me to buy more from them. A camera that is on an app that they can't keep going? Yeah no way I'm trusting that won't happen again. I shouldn't have to buy new product and then get refunded if their current product becomes useless due to the app they provided. Should just offer to fix it with me laying a credit card out. And just bad customer service. Either I was talking to someone with that lack basic understanding or a bot.
B Bob Cosby
101 days ago

Not great customer service

My review for toguard.cc bought a security light bulb camera 11-10, camera would not send motion notice alert to my phone, after many communications with customer service (communicate through facebook messenger) kinda strange way to communicate, their tech kept saying the problem was with camera angle, placement etc, but no changes worked, eventually after I requested return and refund info. I decided to beboot the camera just to see if that would help, and after the reboot the notifications began to work,,,why the Hell didn't their tech suggest a reboot instead of acting like I was not setting camera up properly? I have decide to keep camera, but the customer service is poor
R Richard Mcdonald
132 days ago

ONE STAR IS TO MUCH

My review for toguard.cc Not worth one star Purchased toguard 12” 4k mirror dashcam (rm05) on the 7th of December 2022 working all good up until August 2023 when I noticed it would power on and say low battery and power off after around 20 seconds even though it is hardwired in, got in contact with (not to guard) who told me to remove it from my vehicle and charge it for 3 to 6 hours and see if it was still doing the same thing (new this wouldn’t make any difference) told them the next day it’s still the same and sent a video of proof only for them to turn around and say it’s old (😂) and they can offer me a 10% discount on a new one it’s less than a year old and supposedly still under warranty when I asked why it’s old being less than a year old all communication stopped. This was purchased from a eBay seller went back to the seller who told me to change the battery and make sure to replace it with Duracell or energiser so lucky I’m competent enough to open and see that the battery is not a coin style (as suggested) it’s one of those 3.7v lithium batteries ordered one from Amazon and replaced it and that solved the issue. (Shouldn’t be down to the customer when the product is still under warranty). Moral of the story avoid this company like the coronavirus there warranty is meaningless and they do not honour it. ( I also replaced the battery with a 600mah battery as apposed to the 500mah which it came with). WOULD’NT RECOMMEND THIS COMPANY
P Peter Woodhall
166 days ago

video not bad ofcourse today can easily…

My review for toguard.cc video not bad ofcourse today can easily be beaten but it costs,had mine for 5 years,been good i can see what i want to mainly used for reverseing tried a more expensive one ,got to be honest video looked the same only thing it had bluetoothe and full of gadgets,went back to toguard simple only trouble now i want a new camera they are cheap but cannot find out how many pins in the plug but i will but both 5-4 pin cheap enough
S Sandra
184 days ago

Camera is too expensive to run as…

My review for toguard.cc Camera is too expensive to run as batteries are flat every 5 days and customer service is appalling.
H Helen D
291 days ago

Camera ordered already used and muddy

My review for toguard.cc Received a (supposedly new) wildlife camera from Toguard that had mud splatters all over it, general gunk and what looked like bird excrement! To say I'm disappointed is an understatement. Wish I'd looked into this company before buying it. Not holding my breath for a refund although I have asked for one.
A Anon
293 days ago

WARNING – do NOT order a Toguard product

My review for toguard.cc WARNING - do NOT order a Toguard product. Their 12-month warranty was not honoured. We had purchased 2 trail cameras and a solar panel. The solar panel failed within 10 months and they would not honour their "100% money back guarantee" and "hassle-free 12-month warranty". We wouldn't buy from this company again.
G Gabor Tamas Negyesi
319 days ago

SCAM – seller doesn’t honour warranty, doesn’t respond

My review for toguard.cc Bought a dash cam with 12 months repair warranty. The display went wrong after a couple of months. The seller of course ignores all messages. Avoid this scam.
C Carol
334 days ago

Problem has been resolved satisfactorily.

My review for toguard.cc I had a trail camera which worked fine for two months. When the batteries needed changing it no longer functioned at all. Despite contacting their customer service expecting a refund or replacement, none forthcoming. After contacting them several times, I have eventually been provided with a new replacement camera which is working fine. At least they stepped up to their commitment to take responsibility for an item with a year's guarantee.
A Ali Ansari
478 days ago

Thanks for great service

My review for toguard.cc Thanks for great service
J Jim Woodhouse
670 days ago

Exceptional Support and Quality Product – A True Investment! 📸

Let me share my experience with toguard.cc, where I discovered a gem of a wildlife camera back in 2020. From capturing breathtaking moments in nature to receiving exceptional support, this purchase has truly enhanced my outdoor adventures. The camera itself has been a reliable companion, consistently delivering impressive shots that have exceeded my expectations. However, what truly sets Toguard apart is their unparalleled customer service. On two separate occasions, I reached out to their support team for assistance, and each time I was amazed by their quick response and genuine willingness to help. Not only did they promptly address my concerns, but they also went the extra mile by providing detailed solutions along with visuals to guide me through the process. Their dedication to customer satisfaction, even years after my initial purchase, speaks volumes about their commitment to excellence. Toguard has not only earned my trust but has also secured my loyalty as a satisfied customer. I wholeheartedly recommend Toguard to anyone seeking top-notch products backed by exemplary customer service. Thank you, Toguard, for turning a simple purchase into a lasting investment in memories and exceptional service!
R Rick C. West
696 days ago

Professional service provided by Toguard and their employee.

My review for toguard.cc I want to say thank Amy very much, not only for replacing my defective Toguard digital trail camera, but for her patience and professional help. After 7 months of use, the camera malfunctioned. I contacted Toguard online and dealt with this customer service employee. I was couriered a new replacement camera, which got lost in route. A 2nd replacement camera was sent by Amy, which arrived in 2 days. I am happy both with the product and the professional service provided by Toguard and their employee. Rick C. West, Canada
H Heather
780 days ago

I purchased the 12” dual camera forward…

My review for toguard.cc I purchased the 12” dual camera forward facing and rear wired camera Tested it before fitting seemed fineDrilled holes in my motor home to take cable to rear camera Took time in installation so no wires on showAll seemed fine ,rear view camera fineChecked that it recorded okThen needed to check recording that I had saved when drivingIt was not thereChecked other recordings and date and time was incorrectReset date and time many times reset unit many timesContacted supplier on eBay went over same checksStill does not workAll I have is a reversing camera no dash cam of any useI was asked to do a video by supplier even thou they know what is wrongStalling tacticsAs it takes ages for them to replyPoor service not what I expected from eBay Or toguard
K Kevin Grents
787 days ago

Avoid

My review for toguard.cc The dash cams break easily and warranty and customer service is non existent. Avoid if possible and go with another manufacturer.
A Abdullah Ilahi
859 days ago

No customer service!

My review for toguard.cc Their products and innovativeness alone is 5stars, but their garbage customer service, no customer service at all leaves me to take of 2 stars. I ordered the rear view camera product on Amazon, and for some reason they removed it off Amazon days later, so I contacted them, asking for simple mounting instructions in hope of an answer. I need to mount it over something else, not my rear view mirror preferably on the dash, still no reply heading into a month 2. If you can find a company you like, pick them over this.

Introduction:

Toguard.cc is an online e-commerce platform that specializes in the sale of high-quality surveillance and security products. Their extensive range of products includes dash cameras, CCTV systems, trail cameras, baby monitors, and more. With a user-friendly website and a reputation for exceptional customer service, Toguard.cc aims to provide customers with reliable and innovative security solutions.

Pros:

  • Wide selection of surveillance and security products.
  • High-quality and reliable products that meet industry standards.
  • User-friendly website with easy navigation and search functionality.
  • Prompt and efficient customer service that resolves queries and concerns effectively.
  • Competitive pricing for the value provided.
  • Secure payment options for a seamless and trustworthy transaction process.
  • Regular promotions and discounts available to customers.

Cons:

  • Limited product warranty period.
  • International shipping can sometimes incur additional costs and delays.

User Experience:

Toguard.cc prioritizes user experience by presenting a well-designed and intuitive website. The layout and navigation allow customers to easily browse and locate products of interest. Product descriptions are comprehensive, providing customers with the necessary information to make informed purchasing decisions. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience on smartphones or tablets.

Pricing and Value for Money:

Toguard.cc offers competitive pricing for their range of surveillance and security products. While their prices may not be the lowest in the market, the value for money can be justified by the high quality and reliability of the products offered. Customers can expect long-lasting and effective security solutions that provide peace of mind.

Customer Service:

Toguard.cc excels in customer service by promptly addressing customer queries, concerns, and issues. Their support team is knowledgeable and responsive, ensuring that customers receive accurate and helpful assistance when needed. The company prioritizes customer satisfaction and strives to provide a positive buying experience.

Product Quality and Selection:

The product quality offered by Toguard.cc is commendable. Each item is carefully selected and undergoes rigorous testing to ensure it meets industry standards. The range of surveillance and security products is extensive, catering to various needs and preferences. Whether it's a dash camera for a vehicle or a CCTV system for a home, customers can find reliable and durable options on Toguard.cc.

Website Usability:

Toguard.cc's website is designed with usability in mind, making it easy for customers to navigate and locate desired products. The search functionality allows users to quickly find what they are looking for, while filters and categories help narrow down options. The checkout process is seamless, providing a smooth and hassle-free online shopping experience.

Returns and Exchanges:

Toguard.cc has a fair and transparent returns and exchanges policy. If a customer receives a defective or faulty product, they can initiate a return or exchange within a specified period. The company ensures that the process is straightforward and that customers are satisfied with the resolution of their issues.

Promotions and Discounts:

Toguard.cc regularly offers promotions and discounts to customers. These can range from seasonal sales to exclusive discounts on specific products. By keeping an eye on their website and subscribing to their newsletter, customers can take advantage of these offers to make their purchases more affordable.

Reputation:

Toguard.cc has built a solid reputation for providing reliable surveillance and security products. Their commitment to quality and customer satisfaction has garnered positive reviews from users who have experienced the effectiveness and durability of their products. The company continues to establish itself as a trustworthy and reputable source for security solutions.

Payment Options:

Toguard.cc offers a variety of secure payment options to ensure customer convenience and trust. Customers can choose to pay with major credit cards, such as Visa and Mastercard, or opt for popular online payment methods like PayPal. The secure payment gateway guarantees the safety of personal and financial information during transactions.

Loyalty Programs:

Currently, Toguard.cc does not offer a specific loyalty program. However, they provide incentives through promotions, discounts, and excellent customer service, ensuring that customers feel valued and appreciated for their loyalty.

Customer Reviews:

Customer reviews play a vital role in informing potential buyers about the experiences of others. Toguard.cc has received positive feedback from satisfied customers who praise the quality of their products, ease of use, and the helpfulness of their customer service team. These reviews contribute to building the trust and credibility of Toguard.cc as a reliable provider of surveillance and security solutions.

Community Involvement:

Toguard.cc actively engages with the security and surveillance community, participating in relevant industry events and collaborations. They also contribute to online forums and communities, sharing knowledge and insights to help users make informed decisions about their security needs. This commitment to community involvement showcases their dedication to improving the overall security landscape.

Shipping and Costs:

Toguard.cc offers shipping services to various international destinations. However, costs and delivery times may vary depending on the location. Customers can select their preferred shipping method during the checkout process, which typically includes options like standard or expedited shipping. It is important to note that additional customs fees or import taxes may apply for international orders, which customers are responsible for covering. In conclusion, Toguard.cc is a reputable online platform that provides a wide range of surveillance and security products. With competitive pricing, reliable product quality, excellent customer service, and a user-friendly website, it offers a seamless shopping experience for customers seeking reliable security solutions. While facing some limitations such as limited product warranty and potential additional costs for international shipping, the overall value provided by Toguard.cc makes it a trusted and respectable option in the market.